ServiceMaster Clean Contract Services Bradford’s new owner celebrates first anniversary and one year of growth

One year of ServiceMaster Clean Contract Services in Bradford.

Stuart McCaig joined the ServiceMaster Clean Contract Services franchise network a year ago as the new owner of ServiceMaster Clean Contract Services Bradford which he took over as a resale from the previous owner.

Here’s how his first year in business has been.

Before joining ServiceMaster, Stuart worked as a contractor and a permanent data analyst for Lloyds Bank, before deciding to be the master of his path.

Since then, Stuart’s focus has been supporting clients to create a better cleaning experience. His work in his first year has been about stabilising the business.

Stuart’s committed, methodical and driven approach to contract cleaning has helped him develop a rock-solid operational structure, providing a great foundation to build future years of the business.

To assess and maintain this structure, his supervisors run a regular quality survey to ensure the quality of their work is up to an exceptional standard – like an industry-standard  Net Promoter Score, but for internal auditing. They are achieving a high 90% score across all existing accounts.

Their exceptional services and structure have meant that in the last few months, Stuart has brought in around £500,000 of new business through new accounts created, based on a conservative 3-year lifetime value, and increasing his Net Margin from around 4% to around 11%.

---

Need a new contract cleaner?

If you’re in Bradford and the surrounding areas, see how Stuart and his expert team can help you get the clean you deserve by calling 01274 299 874.

Or, find your nearest ServiceMaster Clean business to see how we can help you nationwide.