Dedicated Management – We believe that it is important for each individual client to have an efficient management structure in place. There is a dedicated contracts manager allocated to each individual site who will liaise with the client directly. There is also a mobile supervisor, who checks the premises is being cleaned to the highest standard, and will cover any sickness or holiday entitlement as and when required.

Ongoing Communication Plan – We are strong believers in open communication between ourselves and the client. We send out our regular client newsletters to all clients to inform them of any internal/external changes. We also provide a communication log to every client, where they can communicate with the cleaner directly and vice versa. We have found this extremely useful, especially if the cleaner works outside regular office hours.

Full Training Manuals – A training manual must be completed by all cleaners before they start with ServiceMaster which is tailored for every individual site, such as alarm codes, floor plans, health and safety on products provided, this ensures the clean is going to be a high standard from the offset. As mentioned the training manual will include health and safety and risk assessment of the client’s premises to ensure a safe working environment.

Written Specifications & Bespoke Task Schedule – A cleaning schedule will be created before the first clean which both parties will agree on, therefore the client can expect the same clean week in week out and is specifically tailored for each individual premises. This is created to maximize the clean within the agreed timescale, whilst maintaining our highest standards.