, , ,

Case Study: Going above and beyond for medical facilities

Hard work pays off for two of our cleaners from ServiceMaster Clean Contract Services AAA.

At ServiceMaster Clean Contract Services, we work hard to constantly deliver our bespoke and expert cleaning services to a range of commercial clients across the UK. Not only does this include office premises, car showrooms and educational facilities, but also medical services premises like doctor’s surgeries.

One such surgery is the Weelsby Medical Centre in Grimsby, a regular client of the Yorkshire branch of ServiceMaster Clean AAA. In cases such as the cleaning that is required for the medical centre, our technicians work hard to keep the hygiene standards of the practice as high as possible to protect the staff and patients from the spread of germs and minimize the risk of infection. This involves a range of services, from disinfecting surfaces, to even using our advanced Capture and Removal Cleaning system, which utilises microfiber technologies to dramatically decrease airborne dust and bacteria.

For us at ServiceMaster Clean, our goal is always the same: to go above and beyond in the service we provide, by working closely with our clients to exceed expectations. This is often achieved through regular and consistent communication and auditing with our clients but also can take place on the job. Recently, when carrying out a regular cleaning at the Weelsby Medical Centre, our cleaning technicians Kirsty and Shant went above and beyond for the client, when the floor in one of the consulting rooms was badly stained. This was causing the client to worry, as they had been struggling to clean it up themselves and were expecting to have to continue to see patients in this room imminently. Luckily, Kirsty and Shant knew what to do, and using our industry-leading cleaning products and a little bit of elbow grease were able to remove the stain in the nick of time.

And, to Kirsty and Shant’s surprise, the client was so relieved and pleased with the job that they did, that the next time they called to carry out their cleaning, he had purchased them a bottle of wine and some crisps each: a lovely reward for a job well done!

If you’re interested in a regular and professional cleaner that goes above and beyond for you and your commercial premises, find your nearest ServiceMaster Clean Contract Services business today to book a free quote from your local cleaning expert.

Written by Tom Page, Digital Content Writer