News and blog posts by CS Canterbury

ServiceMaster Clean Contract Services AAA has been awarded multiple prestigious awards for growth, customer satisfaction and more.

ServiceMaster Clean Contract Services and Merry Maids businesses from across the UK recently rallied in Coventry for our Spring Forward event.

The day was packed with informative sessions from Team Academy on how owners and staff can utilise their natural superpowers to create an impact in their businesses.

It was rounded off with a gala dinner and awards evening that saw franchise business owners from both brands awarded for their accomplishments over the last year.


The Awards Won

Growth Awards

One of the most highly decorated attendees of the night was ServiceMaster Clean Contract Services AAA, recognised for growth of over £5M in 5 years and £1.5M the last year.


NPS Customer Award

The team was also awarded for their excellent NPS and customer satisfaction.

With an NPS of +77, they far exceed the industry average of 40, demonstrating how they go above and beyond to deliver exceptional customer service.

When collecting this award, business owner Siva Kugathas remarked on the significance of customer service:

“Customers are everything. Without customers, we don’t mean anything, so taking this award has shown that we are doing something we should be doing by [making them happy.”


Employee Engagement Initiatives and Staff Awards

Siva was also awarded for how he engages with his team and works with them to keep going above and beyond.

Through engagement like employee mentorship schemes and 360-degree feedback, Siva has even been shortlisted globally for his efforts to recruit, retain and develop the best team to aid his business growth – which made him the worthy winner of this award.

As evidence of these initiatives in action, two of the team also received prestigious staff awards, both Kamil Derenowski, who won the Employee’s Choice Employee of the Year Award and Gauri Lather, who won Salesperson of the Year for her constant ability to deliver great results for AAA since joining the business, and for her ambitious mindset, drive to win and dedication to growing the business.


Giving Back to the Community

The team also won an award for the work that they have done in their community, which has included helping to combat homelessness in the local community and taking part in support schemes like the Pay it Forward scheme.

Be it through local charity events, Siva is always looking to give back, whether through large financial donations, supporting team members with their own charitable endeavours or even international community initiatives where he can make a difference within communities closest to his heart.


Carbon Neutral Invest in the Future Award

Siva and his team were also awarded (by our headline sponsor, Capital Fleet Solutions) for their commitment and dedication to reducing their carbon footprint through a tree planting initiative at his ServiceMaster Clean AAA woodland.

Speaking of his initiatives while collecting this award, Siva said:

“We have invested in our own woodland to [ensure] the future is protected and that we’re doing something about [climate change]. It’s our social responsibility. Everybody needs to do their bit. I think that it’s our responsibility.”


Marion E. Wade Award

The team also received one of the most prestigious awards of the night: the Marion E Wade Award – named after the ServiceMaster founder and minor league baseball player who began ServiceMaster as a moth-proofing company in 1959.

This award recognises a business owner who embodies the ethos held dear to our brand of ‘going above and beyond’.

As the winner, Siva was recognised for his drive and motivation that have led to rapid growth over the years, alongside achieving new record highs for the franchise network, and his trailblazing approach to winning new business has been recognised on several accounts, both internally and externally.

Congratulations to Siva and his team for their hard work delivering excellence and going above and beyond for their business and community.

We wish them continued success in the years to come!


Want multi-award-winning contract cleaning?

If you would benefit from professional contract cleaning services from a multi-award-winning business, contact the AAA team on 0800 047 1747 or find your nearest ServiceMaster Clean Contract Services business to see how we can help you today.

ServiceMaster AAA wins four prestigious awards at the International Brilliance Awards 2024.  

ServiceMaster Clean AAA is kicking off 2024 with a bang.

Continuing their winning streak after winning two awards at the BFA HSBC British Franchise Awards,  being made a three-time finalist in the Customer Centricity World Series, and winning big at the UK Business Awards 2023, ServiceMaster Clean AAA has won a total of four awards at the International Brilliance Awards 2024.



About the International Brilliance Awards 2024

The International Brilliance Awards 2024 brought together industry leaders, professionals, and award-winning individuals for an evening of celebration and inspiration.

ServiceMaster Clean AAA and its owner, Siva Kugathas, won four awards categories, making this the fourth year in a row that they have won big at the event.

But what, pray tell, did they win?



The Awards Won

Entrepreneur of the Year – Brilliance Award

This marked Siva as an entrepreneur exemplifying drive, determination and exceptional abilities in creating and administering a successful business, evidenced by his proven record of leadership, ingenuity, tenacity and success.


CEO of the Year – Silver Award

As CEO of the Year, Siva consistently demonstrated clarity of vision, judgment and motivational skills to transform and empower his business.

This award recognises the ability to bring about real change for the better at a company level, in the industry as a whole and in the lives of employees.

Judges also considered entire track records, with extra attention to accomplishments since January 2017.

Having only just hit the ground running when taking over ServiceMaster Clean Contract Services Guildford in January 2017, Siva has turned his single territory operation into a 14-territory empire in this time, going from strength to strength in both business and community support.


Brilliance in Customer Services – Gold Award

This award recognises businesses constantly striving to exceed customer expectations with industry-leading service standards and innovation around customer experience.

Judges also examined how ServiceMaster Clean AAA measured customer satisfaction through NPS, our TellServiceMaster system.

As well as the effectiveness of complaint handling and how customer service improves their commercial performance.


Brand Brilliance (Small to Medium) – Silver Award

The Brand Brilliance Award was selected after heavy deliberation.

The winners are the star entries encompassing the best Business Brilliance over the year.

This award demonstrates consistent growth, strong financial performance, and Brand recognition.

Judges searched for exceptional delivery, site engagement and functionality, security, innovation and ethical practice.

They also examined how staff were engaged and developed, how strategic vision is led, managed and implemented, and evidence of a plan for sustained growth.


Want an award-winning cleaning service?

If you would benefit from cleaning services from a multi-award-winning business, call the AAA team today on 0800 047 1747.

Or, nationwide, find your nearest ServiceMaster Clean Contract Services business to learn more about our services in your area.

Siva Kugathas from ServiceMaster Clean AAA has been named Leader of the Year.

Just weeks after winning two awards at the BFA HSBC British Franchise Awards and being made a three-time finalist in the Customer Centricity World Series, Siva Kugathas from ServiceMaster Clean AAA has won a prestigious leadership award.

Siva was awarded the Leader of the Year at the UK Business Awards 2023.


The UK Business Awards ’23 

The awards feature 20 categories designed to capture vital aspects of business in the UK.

Siva was nominated for his employee mentorship schemes and his dedication to his team.

The GOLD Leader of the Year award was the highlight of the night and celebrates exceptional leadership as a vital component of commercial success and celebrates the leadership of an inspiring, guiding and reassuring mentor – all of which Siva is in spades!

Award judge and Training Director for First Impression Training, Marie Cross, said of Siva and his accomplishment:

“Having chatted with him at the end of the day, and having heard his back-story (what a fascinating guy!), I’d like to give an extra high-five to Siva Kugathas of ServiceMaster Clean, who won GOLD for Leader of the Year.

What a total inspiration you are Siva, especially to other young, up & coming entrepreneurs who can learn so much from your incredible story of success!”

Siva joined ServiceMaster Clean in 2017 from a background in franchise business management and has grown a single unit in Guildford with 17 staff to a 14-territory empire with over 900 employees.


ServiceMaster Clean AAA’s Employee Experience Strategy

By introducing a rewards scheme and emphasis on team building, Siva has reduced staff turnover and has recruited over 150 new employees this year.

Through the mentorship scheme, senior-level staff have achieved prestigious accountancy, bookkeeping, admin and secretarial skills, and executive leadership qualifications.

Two of these included staff who received qualifications from Oxford University.

The mentorship of Siva’s staff has seen excellent results at all levels of his business.

Staff who initially began with us as cleaners have found ServiceMaster Clean AAA a great place to work and develop.

For example, all regional managers promoted or appointed this year have progressed internally from cleaning or area supervisor roles.

Over half of Siva’s sixteen area manager positions were promoted from cleaners – evidencing the success of his ability to mentor and support staff from an entry-level role to a role with more responsibility.

This is all highly unusual in the cleaning industry, not only because, often, cleaners do not progress within a company – usually due to the lack of internal structure to support their growth – but they also tend not to stay in any one company for too long.

Siva has created a stable workplace environment where his staff are happy to come to work and stay with the business for a long time, as they know that they are valued and will be supported should they aspire to develop their skills.


Want to benefit from an award-winning cleaning service?

If you are in Guildford, Bracknell, Heathrow, Slough, Woking, Luton, Watford, Canterbury, Dover, Colchester, Ipswich, York, Doncaster, or Lincolnshire and would like to benefit from a cleaning service from a multi-award-winning business as a client or employee, call Siva and his team today on 0800 047 1747.

Or, nationwide, find your nearest ServiceMaster Clean Contract Services business to learn more about our services in your area.

ServiceMaster Clean AAA is a finalist in accredited global awards for customer service, employee experience and business transformation.

Hot on the heels of their double award win at the BFA HSBC British Franchise Awards, ServiceMaster Clean AAA have achieved finalist status in the prestigious Customer Centricity World Series.

The awards are run by Arcet Global, a hybrid consultancy that helps organisations adopt global best practices, influencing change through communication services and worldwide partnerships to evolve business practices to enable sustainable success.

The awards recognise the world’s leading customer-centric organisations for transforming customer and employee experience.


Awards Categories

ServiceMaster Clean AAA have been carefully chosen by the awards judges as finalists in three categories:

  1. Customer-Centric Culture
  2. Business Change or Transformation
  3. Employee Experience Strategy

ServiceMaster Clean AAA’s Initiatives

Since launching in 2017, ServiceMaster Clean AAA has constantly innovated its support for its staff and clients, transforming from a single-territory franchise in Guildford to a 14-territory empire covering much of the UK.

Through key initiatives, the business has evolved significantly through a focus on customer experience and supported the personal and professional development of employees, which helped grow to a staff of over 900.

Business owner Siva Kugathas says he is delighted to have his innovation through his commitment to the people in his business and the people it serves recognised by the awards.

“I’m thrilled to be named a finalist in the Customer Centricity World Series for Customer-Centric Culture, Business Change or Transformation and Employee Experience Strategy,” he says.

“My goal has always been to provide my customers with an exceptional cleaning service, going above and beyond to exceed what they expect from our employees. In doing so, I have endeavoured to create an environment where my staff can grow and thrive. Without them, we wouldn’t be able to do what we do. So, thank you to my team – this is for you!”

The results of the awards will be announced at a black-tie event in Dubai in May 2024.


Want an award-winning cleaning service?

If you are in Guildford, Bracknell, Heathrow, Slough, Woking, Luton, Watford, Canterbury, Dover, Colchester, Ipswich, York, Doncaster, or Lincolnshire and would like to benefit from a cleaning service from a multi-award-winning business, call Siva and his team today on 0800 047 1747.

Or, nationwide, find your nearest ServiceMaster Clean Contract Services business to learn more about our services in your area.

Would you pass your next CQC audit?

As a care provider, be it a GP Surgery, dentist, care home or private clinic, it is essential that you maintain stringent hygiene standards.

Maintaining a clean environment:

  • Ensures patient and staff safety
  • Prevents and controls infections
  • Reassures patients

But following the update to the UK government’s National Standards of Healthcare Cleanliness, care providers must ensure they adhere to specific criteria regulated by the Care Quality Commission (CQC).

The CQC is an independent regulatory body operating throughout the UK that monitors, inspects, and regulates health and social care providers.

New frameworks – CQC Key Questions and Quality Statements

The new framework employed by the CQC ensures that care providers adhere to standards across five key areas:

  1. Safety
  2. Effectiveness
  3. Care
  4. Responsivity
  5. Leadership

These are known as quality statements. Which the CQC defines as “the commitments that providers, commissioners, and system leaders should live up to.”

To ensure your premises meets safety standards, they must be clean, well-maintained and hygienic.

How to pass your next CQC audit with flying colours

At ServiceMaster Clean Contract Services, we have:

  • Years of experience in the CQC market
  • Industry-leading specialist technology to clean spaces and equipment
  • Solutions and support with the paperwork required for audits

So, you can trust ServiceMaster Clean to keep your premises safe, CQC compliant, and looking good.

With ServiceMaster Clean, you’re in safe hands.

And we’ll make it work for you.

We know it’s never a one-service-suits-all, so we work closely with your teams to understand how you use your space.

We’ll also consider feedback from previous audits, tailoring our services package to fit you.

For:

  • Defined cleaning specifications
  • Flexible hours (to suit your practice)
  • A trusted, nationwide brand
  • Industry-leading technologies to help tackle specialist cleaning requirements
  • Dedicated management and regular site visits/ audits
  • Safe and systemised cleaning
  • Quick response and callouts
  • A team you can trust

Trust ServiceMaster Clean Contract Services to pass your next CQC audit with flying colours.

Are you worried about your next audit?

Don’t let stress about an audit impact your people or services.

Trust the professionals.

For specialist CQC-compliant cleaning trusted to deliver every time, call 0845 201 1184 or find your nearest ServiceMaster Clean Contract Services business today.

In December , ServiceMaster Clean COntract Services Canterbury/Ashford carried out a Beach Clean to raise money for Porchlight. Porchlight is the largest charity in Kent that helps the homeless and vulnerable.

We are pleased to say we raised £198.50! This will go a long way to funding their homeless helpline or providing welcome packs for someone’s first night away from the streets .

Thank you to everyone who donated!

We shall keep you posted about our next charity event.

porchlight

Here at ServiceMaster Clean Contract Services Canterbury we are passionate about cleaning and giving back to our local community.

As part of our commitment to our local community and our company environmental ethos, ServiceMaster Canterbury took part in a Beach clean. The beach clean took place on Friday 13th November and four members of the office team took part. The team were provided with a litter picking kit by the foreshore services through Canterbury Council and were given a specific part of the beach to clean.
The clean took about an hour and a half in total and made a noticeable difference to the beach so all of the local residents can enjoy it more. As part of our environmentally aware ethos at ServiceMaster Canterbury, we are putting plans in place to take part in more regular beach cleans during 2020.
ServiceMaster Canterbury are putting in plans to go ‘Above and Beyond’ not only in cleaning but also giving back to our local community and raising money for a local charity while we are at it.
Here’s to a brighter, cleaner, healthier 2020