News and blog posts by CS Canterbury

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Why Your Cleaning Standards Drop Without a Routine

A missed task here, a delayed clean there, and over time, the workplace starts to feel different. Floors look worn. Shared spaces feel less organised, and small issues begin to stand out.

This is what happens when cleaning standards drop without a routine. Without structure, consistency becomes difficult to maintain.

Inconsistent Cleaning Creates Gaps

When cleaning is not scheduled properly, it becomes inconsistent. Some areas receive attention while others are overlooked. One day the kitchen is clean, and the next day it is not. Washrooms may look fine at the beginning of the week, but can decline by the end.

These inconsistencies accumulate over time. Without a clear routine, people may not notice the changes right away. However, cleanliness standards continue to slip quietly in the background.

Informal Cleaning Does Not Work Long Term

In many workplaces, staff take on small cleaning tasks. Someone wipes a surface. Someone empties a bin. At first, this seems manageable. Over time, though, it creates inconsistency.

Cleaning depends on who is available rather than on what needs to be done. Important areas are missed, and standards vary from day to day. This approach rarely holds up, especially in busy environments.

Missed Areas Lead to Gradual Decline

Without regular cleaning, it’s easy to overlook certain areas, such as corners, vents, under furniture, and high-touch surfaces. Dust accumulates, dirt spreads, and shared spaces become increasingly difficult to manage.

Since the change occurs gradually, it often goes unnoticed until the problem becomes apparent. At that point, restoring cleanliness requires more time and effort.

Why Routine Cleaning Keeps Everything Steady

Regular cleaning establishes a structured routine. Tasks are completed on time, ensuring consistent standards in all areas. Floors are maintained, surfaces are cleaned regularly, and shared spaces remain usable.

This consistency helps prevent problems from arising and makes it easier to manage the workplace on a day-to-day basis.

How Contract Cleaning Removes the Risk

A structured contract cleaning service eliminates uncertainty. With clear schedules, trained teams, and established routines, you can be confident that nothing will be overlooked. Cleaning becomes a reliable, proactive process rather than a reactive one.

This method enhances hygiene, safety, and overall workplace standards while relieving additional pressure on staff.

Cleaning standards decline without a routine but remain consistent with proper structure. Find your nearest ServiceMaster Clean Contract Services to ensure dependable cleaning that keeps your workplace functioning smoothly every day.

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What Builds Up in Your Workplace Without You Noticing?

Most workplaces may appear clean at first glance. Desks seem tidy, floors look clear, and shared spaces feel orderly. However, a buildup of dirt goes unnoticed in the background. Dust, bacteria, and general wear accumulate over time, even when nothing seems obviously out of place.

If these small issues are not addressed regularly, they can escalate into larger problems that impact hygiene, comfort, and overall standards.

Dust in Carpets and Vents

Dust builds up faster than many people expect. It settles into carpets, along skirting boards, and inside ventilation areas. In high-traffic environments, this build-up increases quickly as people move through the space.

Carpets trap dust deep within the fibres. Without regular vacuuming and maintenance, this dust remains trapped and affects air quality. Vents and high surfaces also collect particles that circulate throughout the building.

Routine cleaning removes dust before it spreads and helps maintain a fresher environment.

Bacteria on Shared Touchpoints

Shared surfaces host more bacteria than many realise.

Door handles, desks, light switches, and communal equipment are touched repeatedly throughout the day.

Without regular cleaning, these surfaces can become sources of contamination. Consistent disinfection reduces the risk of bacterial transmission among staff and visitors, promoting a safer, more hygienic work environment.

Build-Up in Kitchens and Washrooms

Kitchens and washrooms are in frequent use, making them susceptible to buildup.

Small spills, food waste, and regular use can quickly cause hygiene problems if not properly managed. Bins can overflow, surfaces can become stained, and bad odours can develop.

These issues may impact staff morale and perception of the workplace. Regular cleaning helps maintain cleanliness, control these issues, and prevent further escalation.

How Quickly Standards Can Slip

Cleaning standards tend to decline gradually rather than all at once. Missing a task here or delaying a clean there gradually makes the environment feel less organised and comfortable.

Over time, these small gaps accumulate, turning minor issues into bigger challenges that are harder to manage.

Why Regular Cleaning Prevents Bigger Problems

Routine cleaning maintains cleanliness and prevents buildup by removing dirt, dust, and bacteria early on.

It also helps protect surfaces, flooring, and shared areas from long-term damage. Addressing issues through regular cleaning is simpler and more effective than fixing problems later.

Consistent cleaning promotes hygiene, safety, and a professional atmosphere.

Workplace cleaning buildup is often hidden, but its impact is real.
Find your nearest ServiceMaster Clean Contract Services to keep your workplace clean, safe, and easy to manage every day.

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Mental Health Awareness Week: How Workplace Environments Affect Wellbeing

Mental Health Awareness Week serves as an important reminder that our wellbeing at work is influenced by various everyday conditions. It’s not just about the workload or meeting deadlines. The workplace environment also plays a significant role. Factors like cleanliness, organisation, and comfort can greatly affect how employees feel throughout the day.

The connection between workplace environment and wellbeing is often subtle, yet consistent. When spaces feel organised and well-maintained, individuals tend to feel more at ease and focused.

Clean and Organised Spaces Reduce Stress

Clutter can be a major source of distraction. Messy desks, untidy shared spaces, and disorganised meeting rooms can make it difficult to concentrate. Over time, this leads to increased background stress.

Clean and organised environments reduce visual noise. When desks are tidy and shared areas are well-kept, employees can focus on their work without unnecessary distractions. This contributes to a calmer and more productive working atmosphere.

The Impact of Poor Hygiene on Mood

Hygiene has a significant impact on how people feel. Unclean kitchens, poorly maintained restrooms, and overflowing waste bins can create discomfort. While these issues may seem minor, they accumulate over time.

Consistent cleaning is essential to prevent these problems. When hygiene standards are upheld, the workplace becomes more comfortable and easier to manage. This contributes to both well-being and morale.

Break Areas and Shared Spaces Matter

Break areas provide employees with an opportunity to step away from their work. However, if these spaces are unclean or cluttered, staff may be reluctant to use them.

Clean and well-maintained break rooms encourage people to take proper breaks. Comfortable shared spaces help staff recharge during the day, which supports their focus and energy levels.

Air Quality and Everyday Comfort

Air quality is an important factor to consider. Dust accumulation and poor ventilation can make spaces feel stuffy and uncomfortable, affecting people’s wellbeing, even if they don’t immediately recognise the cause.

Regular cleaning helps reduce dust and maintain a fresher environment. When combined with good ventilation, this creates a more comfortable workspace.

How Cleaning Supports a Calmer Workplace

A calm workplace is not a result of chance; it is cultivated through consistent routines and careful attention to detail. Clean floors, organised desks, and well-maintained shared spaces all contribute to a more stable environment.

Professional cleaning plays a vital role in maintaining these standards daily. It alleviates minor irritations that can impact mood and helps create a workplace where everyone feels more comfortable and at ease.

Mental Health Awareness Week highlights the importance of everyday support. The workplace environment plays a key role in that support.

Find your nearest ServiceMaster Clean Contract Services to help maintain clean, organised environments that support workplace wellbeing. Consistent cleaning routines create spaces where people can feel comfortable, focused, and ready for the day ahead.

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Healthcare Cleaning: Why Standards Matter Every Day

Healthcare cleaning standards significantly impact how safe and trusted a medical environment feels.

In GP surgeries and clinics, patients take note of their surroundings as soon as they enter. Clean floors, tidy waiting areas, and well-maintained facilities all help build confidence before an appointment begins.

Consistent cleaning is not just about appearance. It supports infection control, compliance, and daily operations.

Consistent Cleaning in GP Surgeries and Clinics

GP surgeries and clinics experience a steady stream of patients throughout the day. Waiting rooms, consultation areas, and shared facilities are utilised constantly. Without regular cleaning, these spaces quickly become difficult to manage.

Consistent routines maintain steady standards, keeping surfaces clean, bins emptied, and shared areas organised. This reduces disruption and allows staff to focus on patient care rather than facility maintenance.

Healthcare cleaning standards depend on this consistency. Without it, small issues build up quickly.

Infection Control and High-Touch Areas

Infection control is a crucial aspect of healthcare cleaning. High-touch areas, such as door handles, reception desks, chairs, and equipment, require regular attention. These surfaces can harbour bacteria if not cleaned frequently.

Professional cleaning teams adhere to structured routines that emphasise key areas. Regular disinfection reduces the spread of illness and fosters a safer environment for both patients and staff.

Meeting CQC Expectations and Compliance

Healthcare facilities must comply with strict standards. The Care Quality Commission (CQC) requires these facilities to be clean, well-maintained, and properly managed. This includes established cleaning routines and proof that standards are being upheld.

Professional cleaning helps ensure compliance by providing structure and consistency. Tasks are completed on time, and issues are reported promptly. This helps practices stay prepared for inspections at all times.

Patient Confidence Starts With Cleanliness

Patients often form opinions quickly. A clean and well-organised environment fosters reassurance and trust. Conversely, visible dirt or clutter can raise concerns, even if the quality of clinical care is high.

Maintaining high cleaning standards in healthcare is essential to creating a calm, professional setting where patients feel comfortable.

Why Routine Matters More Than Reactive Cleaning

Deep cleaning is important, but it should not replace daily cleaning routines. Reactive cleaning addresses issues as they arise, whereas routine cleaning helps prevent them from occurring in the first place.

Maintaining a consistent cleaning schedule keeps environments stable, reduces risks, and upholds long-term standards.

Healthcare cleaning standards support safety, compliance, and trust every day. ServiceMaster Clean Contract Services UK provides structured cleaning routines for GP surgeries and healthcare settings, helping maintain safe, consistent environments for patients and staff.

Find your nearest ServiceMaster Clean Contract Services business.

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How We Bring Value to the Education Sector

Schools and colleges are busy, demanding environments. From early mornings to late afternoons, classrooms, corridors, and shared spaces are in constant motion. Cleaning in education settings must support learning without disrupting it. That is where our value begins.

Our experience in the education sector has demonstrated that dependable cleaning is essential to the daily operation of a school. Clean classrooms enhance student concentration. Tidy corridors and dining areas minimise distractions. Well-maintained toilets boost comfort and hygiene. These details are often more important than people realise.

Consistency Builds Trust in Education Settings

Trust is crucial in schools and colleges. Leaders must be confident that cleaning will meet the same standard every day, without needing constant oversight. Our teams follow clear routines, so classrooms are prepared each morning, and shared spaces stay safe and tidy throughout the day.

Because standards remain consistent, staff can concentrate on teaching rather than facilities. This dependability fosters trust and eases pressure on site teams.

Partnership With Schools and Colleges

We collaborate with education leaders, caretakers, and facilities teams. We take time to understand timetables, term dates, exams, and after-school activities. This understanding enables us to plan cleaning around the school day and adjust when routines change.

Clear communication ensures everyone stays informed. When needs change, we respond swiftly and adjust our approach.

Experience That Adapts Through the Year

Education environments constantly evolve. Winter brings illness pressures. Exam periods alter building use. Events and open days boost footfall. Our experience helps us adapt cleaning routines while maintaining standards.

This flexibility provides long-term value and helps schools maintain safe, supportive environments for students and staff.

If your school or college needs a cleaning partner that delivers value through trust, experience, and ongoing support, speak to your local ServiceMaster Clean Contract Services. We help education environments stay clean, safe, and ready for learning every day.

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ServiceMaster Clean Conference 2026: Practising Positivity to Build Stronger Businesses

Fix the Mix in 2026 was this year’s ServiceMaster Clean Contract Services Annual Conference. We brought together several businesses from the franchise network UK wide from business owners to immediate management teams and key sales people- pivotal to the success of the brand as a whole. As the biggest event in the calendar, the conference focused on performance, growth, and practical ways to strengthen each business, working together under one brand and working in collaboration with our range of strategic partners from leading names across the franchising space.

A clear view of performance

The event opened with a welcome from Alan Lewin, Managing Director of ServiceMaster Brands UK, who set out where the network stands today. By benchmarking our performance against local competitors and thoroughly analysing key growth metrics, he demonstrated that our brand and business model are not only thriving but getting stronger and more resilient in today’s market place, allowing us to successfully navigate the challenges present in today’s world.

The takeaway was direct. Many businesses are performing ahead of their local market. There is clear opportunity to build on that momentum and be even better than we were yesterday.

Support from trusted partners

Throughout the day, strategic partners joined us to bring insight across key areas that impact daily operations and long-term growth and enable our brands to gain competitive advantage. Speaking from their level of expertise, we were able to hyper-focus on key areas such as:

  • HR and adapting to new legislation
  • Quality, Value and Service- maintaining standards that keep us at a top
  • Recruitment strategies in a competitive labour market
  • Marketing support to increase local visibility

These sessions focused on practical steps that our teams could take away and apply to their businesses the very next day!

Our Sponsors

We had the pleasure of some of the industry’s leading names who joined us for the day’s programme and gala evening and awards night. A huge thank you to all of our sponsors who not only supported us in delivering a great conference, but also who support our business model and partners by providing expert solutions that help us maintain our competitive edge.

HSBC UK, Franchise Resales, Besley and Copp, Sociolocal, DragonFly Crowd, Clarity Outsourcing, Coconut Marketing,Wirehouse, Yopp, Paragon Marketing and Perks Direct were amongst a few who supported our event.

Practising Positivity with Steve Head

A key moment of the conference came from motivational speaker Steve Head, who delivered a high-energy session focused on mindset and consistency.

His message was clear. Positivity is a skill you practise, not something you wait for.

He introduced the concept of improving by 1 percent each day. While small, these actions build over time and lead to measurable change.

Delegates were encouraged to:

  • Take control of how they respond to pressure
  • Build simple daily habits that support a positive mindset
  • Stay consistent, even when progress feels slow
  • Apply the same approach across both work and home life

This approach links directly to business performance. Better mindset leads to stronger leadership, improved team culture, and more consistent results.

Focused breakout sessions

Breakout sessions gave delegates targeted support based on their role within the business. Each session was designed to address real challenges and deliver practical solutions:

  • HR and people management
  • Recruitment and retention
  • Maintaining service standards and improving operational efficiency
  • Strategic marketing to support local business growth

These sessions ensured every attendee left with clear, relevant actions.

Supporting Alzheimer’s Society

The conference also raised £2,350 for Alzheimer’s Society through a charity auction held during the evening.

Thank you to everyone who contributed. The level of support across the network made a real difference. Kim Hession, our regional fundraiser from the charity joined the event and drew the winners on the night.

Recognising excellence across the network

The conference closed with an awards evening celebrating achievements across ServiceMaster Clean Contract Services.

Recognition covered a range of areas, including:

  • Record-breaking business growth
  • Individuals who went above expectations
  • Initiatives supporting the brand’s journey to net zero

The top awards of the night were:

These awards reflect the standards and ambition across the network and it was great to see so many take the stage and celebrate!

What this means going forward

The Annual Conference 2026 set a clear direction for the year ahead. The network is focused, aligned, and ready to build on strong foundations.

There is a busy year in front of us. Demand is growing, expectations are rising, and the opportunity to win more business is clear. The combination of practical support, shared insight, and a consistent approach puts the network in a strong position to respond.

The message from the day carries forward. A positive mindset, backed by consistent action, drives results. Small improvements, applied daily, will continue to build stronger businesses across the network.

Momentum is already there. The focus now is to maintain it, push forward, and make 2026 a year of sustained growth.

If you’re looking for an award-winning contract cleaning provider that cares about delivering high standards, prides itself on great people, and supports the local community, you’re in the right place. Find your nearest or call our national contact centre on 0800 021 3970 today.

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ServiceMaster Clean Contract Services Announces 2025 Network Awards Winners

ServiceMaster Clean Contract Services has announced the winners of its 2025 network awards, recognising franchise partners and individuals across the UK for strong growth, high customer satisfaction, and operational excellence over the past year.

Presented at the Fix the Mix Conference 2026, the awards highlight performance and consistency across the network. Winners ranged from record revenue growth to industry-leading customer scores, underlining the strength of ServiceMaster Clean Contract Services’ nationwide delivery.

Growth Awards: Strong Performance Across the Network

Growth remained a key focus in 2025, with multiple franchisees achieving major financial milestones.

Long-term growth achievements were also recognised:

  • Over £1M in five years: CS Mercia, CS North East, CS London City, CS South Wales
  • Over £2M in five years: CS Glasgow
  • Over £3M in five years: CS LNP, CS Deeland, CS Manchester
  • Over £5M in five years: CS AAA

These results show consistent expansion across multiple regions, with several franchisees delivering sustained growth over five-year periods.

Customer Awards: High Satisfaction and Industry-Leading Scores

Customer satisfaction remains central to the ServiceMaster Clean Contract Services model.

Net Promoter Score (NPS) Winners

  • Third place: CS Warwick with +78
  • Second place: CS North East with +92
  • First place: CS AAA with a perfect +100

Achieving a +100 NPS score places CS AAA at the top end of customer satisfaction performance.

100% satisfaction across National Accounts

The following franchisees achieved 100% satisfaction scores:

These scores reflect consistent service delivery and strong client relationships.

People Awards: Recognising Individual Impact

The People Awards focused on individuals who make a measurable difference within their teams and operations.

  • Employee of the Year: Denise from CS LNP, Paulina from CS Nottingham and Derby
  • A Great Place to Work: Siva Kugathas from CS AAA
  • Above and Beyond: Jacqui Todd, ServiceMaster Support

These awards highlight leadership, team culture, and day-to-day impact across the network.

Invest Awards: Community, Sustainability and Support

ServiceMaster Clean Contract Services continues to invest in communities and sustainable practices.

  • Giving Back to the Community: CS AAA
  • Best Environmental Initiatives: CS Deeland
  • Carbon Neutral: CS AAA
  • Carbon Neutral Highly Commended: CS Deeland

These recognitions show a clear focus on responsible business practices and wider community impact.

Top Honours: Network-Wide Excellence

Two of the most prestigious awards in the network were awarded to standout franchisees:

  • The Award of Excellence for 2025 goes to the team at CS Mercia
  • The Marion E Wade Award was awarded to the team at CS Deeland

These awards recognise overall performance, leadership, and long-term contribution to the network.

A Network Built on Performance and Consistency

The 2025 award winners reflect a network that continues to grow, deliver strong customer outcomes, and invest in people and communities.

With multiple franchisees achieving both short-term and long-term milestones, ServiceMaster Clean Contract Services demonstrates what is possible with the right systems, support, and commitment in place. As the network moves forward, these results set a clear benchmark for performance across the UK cleaning services sector.

If you’re looking for an award-winning contract cleaning provider that cares about delivering high standards, prides itself on great people, and supports the local community, you’re in the right place. Find your nearest or call our national contact centre on 0800 021 3970 today.

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Why Consistency Matters More Than Deep Cleaning Alone

Many businesses think about cleaning when something looks dirty. A deep clean gets scheduled, the space looks better, and attention shifts elsewhere. While deep cleaning has its role, it does not replace regular maintenance. When it comes to workplace standards, routine cleaning and deep cleaning are not comparable.

Consistency usually makes the greater difference. Regular cleaning keeps environments safe, presentable, and easier to manage on a daily basis.

The Difference Between Routine Cleaning and Deep Cleaning

Routine cleaning concentrates on maintaining standards. It involves daily or scheduled activities such as vacuuming, mopping, wiping surfaces, emptying bins, and cleaning washrooms. These tasks help prevent dirt, dust, and clutter from building up.

Deep cleaning is more comprehensive. It may include carpet extraction, machine floor scrubbing, high-level dusting, or detailed cleaning behind equipment. These tasks are essential, but they are not required daily.

Without regular cleaning, even the most thorough deep clean won’t last long. Dirt quickly comes back, and standards start to slip.

Why Consistency Keeps Workplaces Safe

Health and safety depend on consistent routines. Clean floors lower slip risks. Clear walkways prevent trips. Sanitised surfaces help control the spread of illness. These results only occur when cleaning is done regularly.

If cleaning only happens occasionally, problems accumulate between visits. Dust gathers, bins overflow, and shared spaces become more difficult to manage. Over time, this creates unnecessary risk.

Consistent cleaning helps keep the environment under control.

Regular Cleaning Protects Your Workplace

Routine cleaning also protects flooring, furniture, and fittings. Dirt and grit can damage hard floors. Dust can affect equipment. Stains become harder to remove if left untreated for too long.

Frequent cleaning prevents this wear and tear and helps buildings stay in better condition for longer. This reduces repair costs and maintains a professional appearance.

Deep cleaning works best as part of a plan, not as a replacement for regular care.

Why Businesses Choose Contract Cleaning

Contract cleaning provides structure. Tasks occur on schedule, standards remain consistent, and issues are identified early.

This facilitates easier management of the workplace without constant supervision. Reliable cleaning also boosts staff morale. People perform better in environments that feel organised and well-maintained.

Consistency Delivers Long-Term Value

Deep cleaning enhances appearance temporarily. Routine cleaning maintains consistent standards daily. The best outcomes are achieved by combining both, with regular cleaning serving as the foundation.

ServiceMaster Clean Contract Services UK offers structured cleaning routines that maintain workplaces as safe, tidy, and easy to manage.

Find your nearest ServiceMaster Clean Contract Services to find out more.

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How Professional Cleaning Supports Health and Safety Compliance

Health and safety cleaning compliance is a crucial part of managing any workplace. Many businesses concentrate on equipment, training, and procedures, but cleaning plays an equally vital role. Floors, shared spaces, washrooms, and entrances all influence how safe a building feels and how safely people can work. Without regular cleaning, risks rise rapidly.

Professional cleaning helps organisations maintain safe, compliant environments every day.

Clean Floors and Walkways Reduce Workplace Accidents

Slips, trips, and falls are among the most common causes of workplace injuries in the UK. Wet floors, dust accumulation, and cluttered walkways all heighten the risk. Regular cleaning helps manage these hazards.

Professional cleaning teams inspect entrances, corridors, and high-traffic areas as part of their routine. Dirt and debris are removed before they become hazardous. Entrance matting is maintained, and floors are kept clean and dry.

These simple measures support health and safety, cleaning compliance, and help prevent avoidable accidents.

Hygienic Washrooms and Shared Areas Support Workplace Safety

Washrooms, kitchens, and break rooms are used throughout the day. Without regular cleaning, these areas can quickly become unhygienic. Poor hygiene may lead to illness, complaints, and reduced staff morale.

Consistent cleaning keeps surfaces sanitised, bins emptied, and supplies stocked. This helps maintain hygiene standards and creates a safer environment for staff and visitors.

Clean shared spaces are not only about appearance; they are part of meeting health and safety responsibilities.

Cleaning Helps Meet Compliance Requirements

Many industries must adhere to strict health and safety regulations. Offices, healthcare environments, schools, retail outlets, and housing associations all need to demonstrate that their buildings are properly maintained.

Professional cleaning brings structure and routine. Tasks are finished punctually, problems are reported promptly, and standards stay consistent. This helps show compliance with health and safety cleaning requirements during inspections or audits.

Routine cleaning also helps stop small problems from turning into bigger maintenance issues.

Consistent Cleaning Makes Compliance Easier to Manage

Health and safety depend on consistency. When cleaning routines are reliable, risks are lowered and workplaces become easier to manage.

Working with an experienced contract cleaning provider gives organisations confidence that cleaning standards are upheld at all times. Clear schedules, trained teams, and regular communication all contribute to a safer working environment.

For organisations needing reliable support to keep their workplace safe, clean, and compliant, ServiceMaster Clean Contract Services UK offers the experience and consistency required every day.

Find your nearest ServiceMaster Clean Contract Services UK to find out more about our services.

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International Cleaning Week: Keeping Workplaces Moving

International Cleaning Week is an opportunity to recognise something most people rarely consider. Clean environments do not occur by chance. They result from trained, dependable teams showing up daily and carrying out their work properly.

Across offices, healthcare settings, schools, retail spaces, warehouses, and communal buildings, cleaning underpins everything else. When cleaning is done well, it sinks into the background. When it’s not, it becomes immediately obvious.

That dependable consistency is worth recognising.

Why Cleaning Matters More Than People Realise

Clean workplaces do more than look good.

  • They safeguard health.
  • Lower risks.
  • Foster environments where people can concentrate without disruption.

A tidy office kitchen feels more functional. A clean classroom helps students focus. A well-maintained communal corridor fosters trust with residents. These details influence how people feel throughout their working day.

Cleaning also promotes safety. Clear walkways lower risks. Regular disinfection of shared spaces helps reduce illness. Consistent routines stop minor issues from becoming bigger problems.

International Cleaning Week highlights these practical, everyday benefits.

Recognising Professional Cleaning Teams

Professional cleaning requires training, structure, and experience. It is not just about wiping surfaces. It involves understanding materials, managing routines, following health and safety standards, and adapting to each environment.

At ServiceMaster Clean Contract Services UK, teams operate across various sectors with this level of professionalism daily. They adhere to clear processes, communicate openly, and maintain consistent standards that businesses depend on.

Cleaning teams often work outside regular hours.

  • They prepare workplaces before doors open.
  • They restore order after busy days.
  • Their work supports productivity, well-being, and customer confidence.

Supporting Businesses Across the UK

International Cleaning Week also offers a chance to recognise the partnerships behind the service. Cleaning works most effectively when it is a collaborative effort between provider and client.

ServiceMaster Clean Contract Services UK collaborates with organisations to understand their needs, schedules, and pressures. This understanding enables cleaning to support operations seamlessly without causing disruption.

Experience, reliability, and attention to detail build trust over time.

More Than Clean, Real Support

International Cleaning Week is a time for recognition. It emphasises the significance of professional cleaning and the individuals who perform it.

For organisations that depend on clean, safe, and well-maintained environments, a reliable cleaning partner truly makes a difference. ServiceMaster Clean Contract Services UK continues to support workplaces across the country with structured routines, trained teams, and consistent standards.

Clean spaces support people. And people keep businesses moving.

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Siva Kugathas: A story of grit, growth, and giving back

When life presents unimaginable challenges, some crumble, while others rise to create opportunities that shape generations. Siva Kugathas, now hailed as one of Europe’s greatest franchise leaders, is a prime example of the latter. His story started not in boardrooms or business school but in the precariousness of existence. Just 18 years old, he came to the UK from conflict-torn Sri Lanka, a solo dad committed to ensuring his children had a life he never enjoyed.

“I arrived with nothing but the desire to work and create a better life for my children,” Siva remembers. “Every choice since has been informed by resilience, family, and wanting to give back.”

About Siva

Since his early days in Britain, Siva’s work ethic has remained his strongest point. With more than two decades in the world of franchising with Pizza Hut and KFC, he had been looking for a business without boundaries. In 2017, he found his mission in contract cleaning and purchased ServiceMaster Clean AAA. What started as a humble beginning has developed into a network in 19 territories nationwide, from Dover to Aberdeen.

“I picked cleaning because it’s universal,” he says. “Humans will always need it, and we’ll always be here to fill that need.”

Never one to rest on his laurels, Siva recently ventured into home cleaning with Merry Maids franchises in Aberdeen and Inverness, providing his daughter, newly graduated from university, an opportunity to front operations. “To my way of thinking, the most significant aspect of business is legacy. To watch my children come in and forge their own future makes me proud,” he reveals.

Awards trailed his constant drive for excellence. In 2023, Siva received several HSBC UK BFA British Franchise Awards and was selected by the British Franchise Association to represent the UK at the European Franchise Federation Awards in Brussels. Against the best franchisees in Europe, he was crowned the coveted European Franchisee of the Year.

“Being there, being the face of the UK and then winning on behalf of the whole of Europe, was one of my most proud moments,” he recalls.

This award opened international doors, from giving keynote speeches in the House of Lords on sustainability to speaking at the Global Business Conclave and high-profile events in Dubai and Sri Lanka. Each platform legitimized his voice as a leader dedicated to ethical entrepreneurship.

“I have never lost track of what makes a business succeed,” Siva explains. “Success in franchising is discipline, consistency, and most important, respect for the people who make it happen day in and day out.”

Overcoming Challenges

Every success story has chapters of hardship. For Siva, the COVID-19 pandemic tested his leadership like never before. As businesses shuttered, demand for sanitisation surged. Instead of directing from a distance, he rolled up his sleeves and led from the front.

In 2024, tragedy hit closer to home when his good friend and Commercial Director, Kinga, suddenly died. Her loss was a great void, but Siva made grief out of cohesion. He organised counselling, exercise sessions, and morale-boosting activities for his staff, and implemented Kinga Day, to be commemorated every December 2nd.

“Real leadership is not necessarily about triumphs, it is also about leading people through failure and adversity,” he states in low tones.

To Siva, wealth extends far from monetary achievement.

“Wealth is about building something of significance that lasts beyond you, something that inspires other people,” he says.

Now his children actively participate in his businesses, realizing his dream of merging enterprise with family legacy.

His leadership philosophy is straightforward: Lead by example, empower others. From taking his senior team with him to award ceremonies, to investing in staff development, Siva makes leadership a shared experience.

“In an industry where employee turnover is high, I believe the answer is to value people, invest in their growth, and celebrate their contributions,” he points out.

The future is a daunting one. Siva is aiming to double his turnover to £10 million by 2027 while venturing into new markets. In terms of sustainability, ServiceMaster Clean AAA is already carbon-neutral certified in 2023 and will be assisting its franchisor in reaching net zero by 2030.

When queried about what advice he would give to future billionaires, Siva takes a simple route: “Believe in what you do, and chase your dream with your whole heart and soul.”

From having nothing but willpower when he first arrived in the UK, to being a leading franchisee in Europe and a moral business ambassador on the world stage, Siva Kugathas is testament that success is not always determined by money. It is determined by durability, legacy, and the influence one leaves behind on people and society.

Want award-winning cleaning?

If you need an award-winning contract cleaner from an established and decorated brand, call Siva and his team today on 0800 047 1747 for a range of premium janitorial services across a range of sectors.

Or nationwide, find your nearest ServiceMaster Clean Contract Services business to see how we can help you today.

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How ready is your business for DEFRA’s new recycling obligations?

All about DEFRA’s Simpler Recycling obligations.

Simpler Recycling is a reform to the recycling system set out by the Department for Environment, Food & Rural Affairs (Defra), which took effect in early 2025. But why did the changes come into effect, and what do they mean for businesses?

This blog post from ServiceMaster Clean Contract Services has all the answers.

Why the changes?

The changes set out by DEFRA enable people across England to recycle the same materials, whether at home, work or school. The intention is to put an end to the confusion over what can and cannot be recycled in different regions.

Who do the regulations affect?

The regulations affect any organisation that produces food waste, which may includes:

  • Workplaces with canteens or kitchens – including offices
  • Retail and supermarkets
  • Food manufacturing
  • Food and Beverage Businesses: Restaurants, cafes, pubs and bars
  • Hospitality
  • Catering and events
  • Educational Facilities: Schools, universities, and hospitals

Even if your business just produces a small amount of food waste, you are still required to separate and properly dispose of it.

When are the changes?

From 31st March 2025, all businesses and non-household premises with ten or more Full Time Employees (FTE) needed to become compliant.

Those with fewer than ten full-time employees have a later deadline of 31st March 2027 for full compliance. However, all businesses are expected to begin planning and implementing the changes at the earliest opportunity.

Hospitals, schools and universities, including Schedule 2 sites (places of worship, penal institutes, charity shops, hostels and public meeting places) will also be affected by Simpler Recycling.

How to stay compliant

To stay compliant, businesses are advised to prepare by familiarising themselves with the regulations and reviewing their waste management processes.

Regulations vary across England, Scotland and Wales, as below:

England

Any waste from business activity should not be placed in domestic waste or recycling receptacles.

Have collections set up for:

  • Paper and cardboard
  • Steel and aluminium (cans, foil, and aerosols)
  • Plastics
  • Cartons and Tetra Paks
  • Glass
  • Food waste

Scotland

All organisations must present the following materials for recycling:

  • Glass
  • Metal
  • Plastic
  • Paper
  • Cardboard

Furthermore, most food businesses in urban areas must present food waste separately for collection.

Wales

In Wales, as of April 2024, it has already become law for all businesses, charities and other non-household premises to separate waste for recycling.

Six core waste streams must be segregated, stored and collected separately:

  • Food (for premises producing 5kg+ of food waste per week)
  • Unsold small electrical and electronic equipment (sWEEE)
  • Glass
  • Metal, plastic and cartons.
  • Paper and card
  • Unsold textiles

Next steps

The government is still reviewing elements of this legislation regarding how recyclable materials are collected and mixed and the deadlines for micro-businesses (under 10 FTE), currently set as March 2027.

In the meantime, keep in touch with your current waste collection provider regarding specific requirements for your business and familiarise yourself with the changes your business will have to make to smoothly transition ahead of the deadline.

Need a new cleaner?

If you need a new contract cleaner who is up to date and trained to stay compliant with the latest legislation, contact the professionals at your nearest ServiceMaster Clean Contract Services business today.

With nationwide coverage and limitless capacity, we’re here to deliver the cleaning you expect with the service you deserve every time.

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ServiceMaster Clean Sponsors Business Awards: Shining the Spotlight on Surrey’s Best SMEs

ServiceMaster Clean AAA sponsors SME Surrey Business Awards, recognising local entrepreneurial excellence.

It’s fair to say ServiceMaster Clean AAA have been to a decent share of awards ceremonies.

As recipients of multiple prestigious awards from the European Franchise Federation’s Franchisee of the Year 2024 to Cleaning Company of the Year, and Industry Eagle Awards, the business turned its attention to the other side of the stage recently as sponsors of the SME Surrey Business Awards 2025.

This blog post has all the details.

The SME Surrey Business Awards

The SME Surrey Business Awards recognise industrious, hardworking and enterprising SMEs in Surrey. Made up of twenty categories from business excellence to CSR and community activity, growth, and digital innovation, there is something that allows any successful business in Surrey to be recognised for its efforts.

As multiple-time winners of the SME Surrey Business Awards for many years running, ServiceMaster Clean AAA has stepped up as the sponsor in association with the awards over the last few years, joining the judging panel and, speaking at, and sponsoring the ServiceMaster Clean Contract Services AAA Business Person of the Year and Service Excellence awards to recognise how local SMEs are going above and beyond.

They were also joined by ServiceMaster Brands UK Managing Director, Alan Lewin and ServiceMaster Clean Contract Services Brand Leader, Guy Strang, who each sat on the judging panel and lent their wealth of expertise to the judging process to help recognise the eighteen winners.

A process that was a great honour, says Siva Kugathas, ServiceMaster Clean Contract Services AAA owner:

“It’s been a real pleasure to be a judge and sponsor for the SME Surrey Business Awards again this year. As someone who has been on the other side of the process many times, seeing behind the curtain and getting a glimpse of all the up-and-coming talent in the area over the last few years has been a real source of inspiration and pride. My heartfelt congratulations to all of the winners and deserving finalists. We hope to see many of you again next year!”

Want award-winning cleaning?

If you need an award-winning contract cleaner from an established and decorated brand, call Siva and his team today on 0800 047 1747 for a range of premium janitorial services across a range of sectors.

Or nationwide, find your nearest ServiceMaster Clean Contract Services business to see how we can help you today.

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ServiceMaster Clean AAA Steps Up for the Forget Me Knot Challenge

Making steps to raise awareness for the Forget Me Knot Challenge at ServiceMaster Clean AAA.

The team from ServiceMaster Clean AAA held a team walk as part of this year’s Forget Me Knot Challenge to raise awareness and funds for those living with dementia in the UK.

The Forget Me Knot Challenge

Alzheimer’s Society is symbolised by the forget-me-not flower, which has long been associated with Alzheimer’s and dementia due to its connection to memory loss. The Forget Me Knot Challenge is a sponsored virtual relay where staff and owners from various UK businesses run, walk, or cycle the total mileage between each location, linking them together and raising funds for Alzheimer’s Society: creating the Forget Me Knot. Walking to raise awareness and honour those affected, the team showed that even small steps can make a meaningful difference.

Members of staff had a fantastic time walking together at Epsom Downs Racecourse, enjoying the views, fresh air, and great company while racking up around 12,000+ steps each in two hours. Even those who couldn’t be there in person joined in by walking in their own local towns, making it a fun, inclusive, and heartwarming team effort that brought everyone together in spirit.

The walk was a lovely chance for everyone to catch up outside of work and enjoy the fresh air. With plenty of laughter, the team came away feeling closer and proud of raising the miles on the Forget Me Knot Challenge.

Support the Challenge

If you’d like to help support our teams, please visit our JustGiving page to donate, or, if you’re one of our clients, please feel free to speak to our staff about donating.

Thank you for all your support!

Need professional commercial cleaning?

Learn the value of a cleaner who cares by contacting the AAA team on 0800 047 1747 or finding your nearest ServiceMaster Clean business for a free, no-obligation quote on our services today.

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Two ServiceMaster Clean Businesses Awarded for Commitment to Supporting the Environment

ServiceMaster Clean AAA and ServiceMaster Clean by Deeland have been recognised for their dedication to environmental initiatives with Capital Fleet Solutions’ North Star Invest in the Future Awards.

At ServiceMaster Clean, many of our businesses work hard to do their bit to minimise the impact of their operations on the environment.

Two of these businesses, ServiceMaster Clean AAA and ServiceMaster Clean by Deeland, were recognised with Capital Fleet Solutions’ North Star Invest in the Future Awards for going above their commitment to greener cleaning and business practices at the ServiceMaster Thrive in 2025 conference and gala evening.

ServiceMaster Clean by Deeland – Best Environmental Initiatives

From innovative ideas to thoughtful changes, ServiceMaster Clean by Deeland have demonstrated exceptional commitment and action that’s not only driven environmental change but set a powerful example for the whole brand.

Collecting the award on behalf of the business, Jane Paisley says they were motivated to start looking into being more environmentally friendly because it means a great deal to their clients.

“It’s a great way to show our clients that we’re trying our best to be part of a positive change and share that we are doing our bit to try by changing what we can influence, like washing and reusing materials, deploying electric cars and vans and using eco-friendly products where we can.“

Carbon Neutral Award

This award recognises ServiceMaster Clean AAA as a truly forward-thinking business, one that has made carbon neutrality not just a goal, but a reality.

It celebrates their leadership in sustainability, commitment to environmental responsibility, and the determination to leave a lighter footprint on our planet.

Having taken clear, measurable steps to make this happen through their ServiceMaster Clean AAA Woodland and even becoming certified carbon neutral in 2024, ServiceMaster Clean AAA were the worthy winner!

Collecting the award, owner Siva Kugathas says he was motivated to do so after considering the impacts of climate change on future generations.

“The key part for us is that I have a family, most of the rest of our team as a family, and we want to create a better world for our children and grandchildren and their children and grandchildren.”

Want an award-winning cleaning service?

If you would benefit from cleaning services from a multi-award-winning business, find your nearest ServiceMaster Clean Contract Services business to learn more about our services in your area.

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ServiceMaster Clean AAA Awarded for Commitment to Staff and Community

ServiceMaster Clean AAA has been recognised for its commitment to its people, from staff to their wider community, through two coveted North Star Invest Awards.

The ServiceMaster Thrive in 2025 conference and gala evening saw Siva Kugathas and his team take home multiple prestigious awards for growth, client satisfaction and employee contributions.

But that’s not all, they also walked away at the end of the night with two prestigious North Star Invest Awards for their support and investment in their stakeholders and their well-being.

A Great Place to Work

This award honours businesses that truly prioritise their people by putting meaningful initiatives in place to strengthen engagement, boost staff retention, and create an environment where their team feel supported and motivated. These efforts lay the foundation for long-term success and help maintain a competitive edge in the local market.

As this year’s winners, ServiceMaster Clean AAA has shown exactly what that looks like in action to create a great place to work. From team outings to build a stronger work culture to sponsoring employees in developing their skills in any subject or area of personal development they choose, they’ve built a culture where achievement is celebrated, and teamwork thrives, resulting in a committed, high-performing team that delivers consistent results.

Collecting the award on behalf of the business was Operations Support Manager Jibu Sahadevan Sukritha, who fittingly provides a key example of the business’s support for its people, as he was sponsored by the company to work in the UK when he first started, and the company paid for him to come to the UK and took care of all his legal proceedings.

He testified upon receiving the award how well-deserved the award was, saying:

“It’s like a second home for me, from the team, our development and all my colleagues, everything.”

Giving Back to the Community

This award recognised ServiceMaster Clean AAA as a business that embodies the spirit of giving back. They give not only locally but also internationally. From supporting local charity events and making generous financial contributions to backing team members in their fundraising efforts and engaging in international initiatives, their impact is both far-reaching and deeply personal.

“ Giving back to the community is important to me. I think personally, to me, it’s in my DNA. That’s how I’ve been brought up, and that’s the way I want my company to be,” said Siva upon collecting his award.

“We split three ways on who we support. One is the local people in need: we put homeless people into their own homes to live in partnership with our local YMCA, and I’m very, very proud of that. That’s the thing that gives me the most satisfaction about our community activity, putting those people from the street into accommodation and sheltering them, giving them food, giving them clothing, and giving them the security and getting them off the street.”

“We provide various things to our staff as well, to help, educate and support them. And also recently, as of two years ago, we started to look after the environment, and that’s very close to my heart.”

Want an award-winning cleaning service?

If you would benefit from cleaning services from a multi-award-winning business, contact Siva and his team on 0800 047 1747 today.

Or nationwide,  find your nearest ServiceMaster Clean Contract Services business to learn more about our services in your area.

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ServiceMaster Clean AAA Staff Recognised for Excellent Contributions to Business

ServiceMaster Clean AAA’s Anka Bober and Wendy Dutton have been awarded for their commitment to excellence with prestigious awards.

Two members of the team from ServiceMaster Clean AAA, Area Manager for Watford, Luton, Colchester and Ipswich, Anka Bober and Regional Manager for York and East Lancashire, Wendy Dutton, have taken home the coveted Employees’ Choice and Above and Beyond awards at the ServiceMaster Thrive in 2025 conference and gala evening.

Anka Boba – Employee’s Choice Winner

This is an extra special award, even amongst the many prestigious awards at the gala, as the winner was chosen and voted for by their colleagues, and so is decided by the people who know them the best.

In Anka, her colleagues recognised a drive to continually stand out for her outstanding performance, unwavering commitment, and constant support to those around her. She leads by example, offering help without hesitation, gets involved and brings positivity into every space she works in, and it was clear from the sheer volume of nominations she received just how valued Anka is by her team.

Anka, whose award came just in time to celebrate her birthday, says she was overwhelmed by the support from her peers.

“Oh wow, this is heavy, my hands are literally shaking,” she said, collecting the award.

“It means so much to have the appreciation of my colleagues, and without them, I would not be able to win this. It was my birthday yesterday, so I definitely will celebrate with my guys, and obviously, this means a lot, so I think the drinks will be on me tonight!”

Wendy Dutton – Above and Beyond Award Winner

This award, as presented and sponsored by Capital Fleet Solutions, recognises an employee who fully embodies the ethos of what it means to be part of the ServiceMaster Clean team. Going above and beyond is woven into the very DNA of ServiceMaster Clean Contract Services. It’s a value we live by—striving to exceed expectations for our stakeholders and encouraging our teams to do the same.

This award honoured Wendy for truly embodying that spirit. No matter the challenge, she rises to meet it with grace, determination, and a can-do attitude—never seeking recognition, but always delivering with pride and dedication.

Proving ever humble as she collected her award, Wendy extended her thanks to her team for allowing her to succeed:

“This is really nice, but I owe it to my team. My team make me who I am today. Without them, I’m nobody. I’m just another person living everyday life, so I am going to dedicate this to my team. It’s for them, not me. I know it’s my name on it, but I’m always there for them and the cleaners.”

“In particular, I’d like to thank Trina Brown, Sam Whittle, Julie Martin, and Ishma, who couldn’t be with us tonight. That’s who this goes to.”

Want an award-winning cleaning service?

If you would benefit from cleaning services from a multi-award-winning business, call the AAA team today on 0800 047 1747.

Or, nationwide, find your nearest ServiceMaster Clean Contract Services business to learn more about our services in your area.

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Five ServiceMaster Clean Businesses Celebrate Winning Coveted Customer Satisfaction Awards

ServiceMaster Clean business owners from across the UK celebrated winning awards for customer satisfaction at the ServiceMaster Thrive in 2025 Gala.

Five ServiceMaster Clean Contract Services businesses were recognised for their dedication to supporting their customers and their excellent client satisfaction, winning coveted ServiceMaster Clean customer awards at the ServiceMaster Thrive in 2025 conference and gala evening.

This blog post has all the details.

Achieving Excellent Customer Satisfaction

The five businesses awarded all shared one common denominator: exceptional customer service and a dedication to go above and beyond for those they serve.

Two businesses, ServiceMaster Clean AAA and ServiceMaster Clean North East, were celebrated for their extraordinary Net Promoter Scores (NPS). In the cleaning industry, an NPS of above zero is good, with an industry average of 16 in the UK. Siva Kugathas, Chris Bewitt, and their teams were awarded for exceeding this standard, with each achieving a score above 50!

Meanwhile, ServiceMaster Clean Winchester, Bradford, and Dudley were awarded for the exceptional customer service they provided for our multi-site nationwide contract cleaning clients. Each of these businesses, as measured through satisfaction surveys completed by our clients, achieved a perfect 100%!

Congratulations, all!

Need award-winning cleaning?

If you would benefit from professional contract cleaning services from an award-winning business, find your nearest ServiceMaster Clean Contract Services business to see how we can help you today.

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ServiceMaster Clean AAA Shortlisted for European Cleaning and Hygiene Awards 2025

Siva Kugathas has been shortlisted for Leader of the Year at the European Cleaning and Hygiene Award 2025.

After receiving a record number of entries this year, the finalists of the European Cleaning and Hygiene Awards 2025 have been shortlisted, including our very own Siva Kugathas from ServiceMaster Clean AAA.

The judges have selected the finalists who have demonstrated outstanding innovation, impact and commitment over the past year.

Michelle Marshall, editor of European Cleaning Journal and founder of the awards, said:

“We’re thrilled to reveal the 2025 finalists. This year’s entries showcased extraordinary passion, innovation and progress within the industry. The quality and diversity of submissions made the judges’ task incredibly tough, but we are confident that each finalist represents the best in class across Europe.”

Siva, who has already added significantly to his trophy cabinet this year, having been named the European Franchise Federation’s Franchisee of the Year last year, has been shortlisted for Leader of the Year.

As an inspired leader who always aims to lead from the front, Siva is always working to inspire the best in his team, whether through employee mentorship and bonus schemes, a group gym training programme or social events for his teams spread across his nineteen territories across the UK.

The winners will be announced during the annual gala dinner and awards ceremony. The venue this year is the iconic National Museum of Scotland in Edinburgh, UK, offering guests an unforgettable evening of celebration in the heart of the Scottish capital.

“We look forward to welcoming everyone to Edinburgh this October,” added Michelle Marshall.

“Whether you’re shortlisted or not, the event is a fantastic opportunity to recognise our collective achievements, network with industry peers, and celebrate the successes that are shaping the future of the cleaning and hygiene sector.”

Want an award-winning cleaning service?

If you would benefit from cleaning services from a multi-award-winning business, call the AAA team today on 0800 047 1747.

Or, nationwide, find your nearest ServiceMaster Clean Contract Services business to learn more about our services in your area.

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ServiceMaster Clean’s Forget Me Knot 2025 for Alzheimer’s Society

ServiceMaster Clean is participating in the third annual Forget Me Knot Challenge to support Alzheimer’s Society. 

Alzheimer’s is commonly misunderstood as a natural part of ageing.

However, it is a deadly neurological disease that is currently the UK’s biggest killer, estimated to affect 1 in 2 people in the UK in their lifetime.

This year, ServiceMaster brands across the UK have once again partnered with the Alzheimer’s Society to help them provide help and hope to the 900,000+ people living with dementia in the UK.

Throughout 2025, we’re working closely with our friends at the Alzheimer’s Society to raise a further £10,000 as part of our commitment to supporting them in their cause.

And as part of our fundraising commitment, our businesses nationwide are again undertaking the Forget Me Knot Challenge.

But what is the Forget Me Knot Challenge? And how can you get involved?

This blog post has all the details.

What is the Forget Me Knot Challenge?

The Alzheimer’s Society is represented by the forget-me-not flower, long associated with Alzheimer’s and dementia due to its impact on memory loss.

The Forget Me Knot Challenge is a sponsored virtual relay in which staff and owners from our businesses across the UK run, walk, or cycle the equivalent total mileage between each of our businesses, tying them together and raising funds for Alzheimer’s Society: creating the Forget Me Knot.

How to support us

If you want to support us, please visit our Just Giving page to donate online.

Or, if you’re one of our customers, please feel free to speak to our staff about donating.

Thank you for all your support!

To stay up to date with how we’re doing, stay tuned to our blog and social media channels over the summer.

Need professional commercial cleaning?

Learn the value of a cleaner who cares by finding your nearest ServiceMaster Clean business for a free, no-obligation quote on our services today.