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ServiceMaster Clean Staff Recognised for Excellent Contributions to Client Relations and Team Support

Two exceptional ServiceMaster Clean staff members from across the UK have been recognised for their support for their teams and clients with prestigious awards.

There are many individuals across the ServiceMaster Clean Contract Services network who consistently make a positive impact through their dedication, attitude, and efforts, which don’t go unnoticed.

In fact, recently staff from ServiceMaster Clean across the UK have been recognised for their commitments to their respective teams, clients and businesses at the ServiceMaster Thrive in 2025 conference and gala evening.

Aga Ovenden – Employee of the Year

The prestigious Employee of the Year award honours an individual who has been instrumental to the success of their business.

The winner, Operations Manager Aga Ovenden from ServiceMaster Clean Contract Services West London and North Surrey, has worked tirelessly to raise standards, ensuring every service delivered is nothing short of exceptional.

Known for her reliability, hands-on approach, and unwavering support, Aga has become a true pillar within her team. It’s a pleasure to recognise their dedication and impact with this well-deserved award.

Despite decades of high-performing work, Aga says she was still shocked to receive the award:

“This means a lot to be honest with you. I’ve spent, oh my goodness, around 20 years with ServiceMaster, and I didn’t expect to win this.. We are a really strong team, so I would like to thank everyone: Rachel Lee, Jackie, Monica, Kayla, and the 164 cleaners and workers who are helping us. This is not only for me, this is for all of us, and I would like to say thank you to everyone.”

Claire Whittaker – Best Support to National Accounts

This award goes to an individual who has consistently stepped up to support our nationwide or multi-site cleaning contracts.

The winner, Claire Whittaker from ServiceMaster Clean Mercia, was announced as the winner due to her ongoing assistance and commitment to this work and playing a key role in helping us deliver outstanding results. Her contribution has truly made a difference across the network.

Want an award-winning cleaning service?

If you would benefit from cleaning services from an award-winning business,  find your nearest ServiceMaster Clean Contract Services business to learn more about our services in your area.

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Eleven ServiceMaster Clean Contract Services Businesses Celebrated for Exceptional Growth

ServiceMaster Clean business owners from across the UK celebrated their growth with awards at the ServiceMaster Thrive in 2025 Gala.

Eleven ServiceMaster Clean businesses were recognised for their exceptional contributions to their business and brand by winning coveted ServiceMaster Clean growth awards at the ServiceMaster Thrive in 2025 conference and gala evening.

This blog post has all the details

Growth in Recent Years

Businesses were recognised both for their development over the last year, and the amount they have grown over their past five years in business. Three businesses, ServiceMaster Clean South East London, Huddersfield and Dudley, were awarded for growth of over £100,000 in 2024, while Mercia, North East, and Exeter were recognised for over £200,000 growth. ServiceMaster Clean London City also took home the award for growth of over £300,00, while BFA HSBC UK Great British Franchise Awards finalists ServiceMaster Clean by Deeland and ServiceMaster Clean Manchester were recognised for their growth of over £500,000. ServiceMaster Clean AAA and LNP were the biggest growers, with each taking home an award for growth of over £600,000 in the last year.

Not only that, but several of these business owners were also recognised for strong longer-term growth as Mercia, North East and Deeland, and Manchester, LNP, and AAA were awarded for growth of over one, two, three and five million pounds respectively since 2020.

Congratulations, all!

Need award-winning cleaning?

If you would benefit from professional contract cleaning services from an award-winning business, find your nearest ServiceMaster Clean Contract Services business to see how we can help you today.

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ServiceMaster Clean Mercia wins multiple awards for business growth

ServiceMaster Clean Contract Services Mercia won multiple awards during this year’s ServiceMaster Spring Forward event.

ServiceMaster Clean Contract Services and Merry Maids businesses from across the UK rallied in Coventry this month for our Spring Forward event.

The day was packed with informative sessions from Team Academy on how owners and staff can utilise their natural superpowers to create an impact in their businesses.

This rounded off with a gala dinner and awards evening that saw franchise business owners from both brands awarded for their accomplishments over the last year.

Business growth awards for ServiceMaster Clean Mercia

This included Kevin Harden and his team at ServiceMaster Clean Contract Services Mercia, who won the prestigious North Star Growth awards for growth of over £300k and over £1 million in five years.

After winning these awards on the night, Kevin’s son Mark Harden, who collected the team’s awards, said:

“It feels really rewarding to get the recognition. The team have done a fantastic job.”

“It’s the team below us that has helped us to grow from recognition to referrals. It’s the team that is doing the hard work, so a lot of it is down to them.”

Congratulations to the Mercia team for their hard work contributing to their excellent business growth.

We wish them continued success in the years to come!

Want award-winning contract cleaning?

If you’re in Mercia and would benefit from professional contract cleaning services from a multi-award-winning business, contact the team on 0300 003 7042 or find your nearest ServiceMaster Clean Contract Services business to see how we can help you today.

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Kevin Harden of ServiceMaster Clean Contract Services Mercia wins Franchisee of the Year.

The Marion E Wade Award (Franchisee of the Year) is the most prestigious award ServiceMaster presents and is the pinnacle of achievement for a franchise within the company.

The award was given to Kevin this year as him and his team displayed the highest achievement in pursuit of excellence and professional management in the ServiceMaster tradition.

Kevin has been trading as ServiceMaster Clean Contract Services Mercia since November 2008 and has grown to become a multi-million-pound business in that time, purchasing new local territories along the way.

The business cleans over 140 offices, medical centres, schools and warehouses across the East and West Midlands and employs over 300 cleaning staff to complete these regular jobs.

Kevin said –  “We are particularly proud to receive this award in 2021 when we have all faced very difficult challenges due the Covid -19 pandemic. Our management team and all their support workers have really stepped up to the mark this year. It is due to their efforts and dedication that we have been able to not only service our loyal customer base but also grow our business in this difficult business climate”.

Guy Strang, ServiceMaster Clean Contract Services Brand Manager added,

“Kevin is a model franchisee that is always looking to improve and expand his business in any way he can. I’d like to personally congratulate Kevin on winning the Marion E Wade Award and look forward to seeing what the future holds for him and his business.”

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A West Midlands based commercial cleaning company is celebrating after scooping one of the most prestigious business award

ServiceMaster Clean Mercia, is a franchise of ServiceMaster, owned and managed by Kevin Harden.

ServiceMaster Clean Mercia provides commercial cleaning services for doctor surgeries, veterinary practices, car showrooms, sport stadiums, offices, factories and schoolsthroughout Birmingham, Coventry, Burton on Trent, Loughborough, Ruigby and more.

Kevin collected one of the most presitigious awards on offer from ServiceMaster Franchisee of the Year 2017 award (the Marion E Wade Award) as well as the Growth Award at the Summer Summit conference for ServiceMaster limited held in June of this year.

The Franchisee of the Year 2017 is the most prestigious award and a pinnacle achievement within the ServiceMaster Franchisee network. It is awarded to one franchisee who has displayed the highest achievement in the pursuit of excellence and professional management in the ServiceMaster tradition.

“We are very excited to receive this prestigious award and are very proud of all the hard work that has been put in by the ServiceMaster Mercia team.”Commented Business Development Manager, Mark Harden

“2017 proved to be a significant year with record sales enabling investment into new office location, staff, and territories.” Finished Mark

Picking up one award is an achievement, but to go on and win Franchisee of the Year is and outstanding achievement. Winners also get the opportunity to visit the ServiceMaster conference held in the US each year.

Managing Director of ServiceMaster, Alan Lewin said: “It was great to see so many of our franchise community and suppliers gathered together to engage in the Summer Summit event. I am always appreciative of the commitment that our franchisees and suppliers make in taking a day out of their business to invest time with peers, colleagues & the franchise support team at ServiceMaster.

“We recognise achievements in the categories of Growth, People, Customer and Invest, these headings form part of our organisational “North Star” which we use as is a simple guide to cultural performance and strategic execution for all stakeholders across our community.

“We recognise the big obvious stuff like, rising NPS scores, customer service accolades, established franchisees that have grown their revenues by in excess of £1m+, and new franchisees that have got great results from their start up, and beaten their financial projections” Finished Alan

Recognising some of the less obvious, but nonetheless culturally vital parts of franchising is imperative to ServiceMaster and the Summer Summit conference allowed this to happen.

Awards were given for not only growth, but also to those that have given back to their community, or employees of franchisees that have demonstrated their commitment to the brand attributes engaging in initiatives and actions with colleagues and customers well beyond their job description, very often in their own time at their own expense.

“Over the next 12 months we plan continue to invest in technology and innovations within our industry, maintain double digit growth and develop our management structure to deliver excellent customer service to our clients.” Finished Mark