News and blog posts by CS Newbury

Three franchise business owners from ServiceMaster Clean Contract Services have risen to the top of the franchising world as finalists in the BFA HSBC UK British Franchise Awards 2024.

Within the world of franchising, the BFA HSBC UK British Franchise Awards are some of the most prestigious awards a franchise business and brand can win.

They celebrate excellence and showcase the innovation, dedication, and positive impacts franchises make across the UK.

In this, its 35th Year, the awards have seen a record number of entrants, with hundreds of businesses across the nation throwing their hats into the ring for consideration from the expert judging panel: spearheaded by the BFA’s Chief Executive, Pip Wilkins and HSBC UK’s Head of Franchising, Gillian Morris.

Despite the competition, not one, not two, but three ServiceMaster Clean Contract Services businesses are among the final shortlist of applicants across three categories.

ServiceMaster Clean Contract Services Manchester – HSBC UK Best in Class Multi-Unit Single Brand Award

The BFA describe the HSBC UK best-in-class multi-unit awards as ‘like no other.’

It recognises business owners who have built empires in franchising.

The judges were looking for ‘a franchisee [who] has a clear passion for business and is a master of managing management teams.’

CJ Micallef is the daughter of ServiceMaster Clean Contract Services Manchester’s original owners, Sarah and Martin Steinman, who started the business in 1991 and operated out of the conservatory of their family home.  

CJ joined the company in 2004 as a Key Account Manager after a career working in leadership roles for companies like Starbucks Coffee.

Today, she is Managing Director, having taken the reigns of the family business.

She has been instrumental in expansion through the growth of the business’s turnover, capacity, and efficiency.

The business boasts one of the ServiceMaster Clean brand’s largest local market shares, achieved through organic and local sales growth, and only eight national accounts, despite only covering one major city and competing with approximately 440 cleaning companies.

In 2019, CJ created a five-year plan to reach a £5 million turnover when turning over £2.5 million.

They have achieved above and beyond their goals and, with a current turnover of £5.2 million, are growing in line with their 37% growth in the last year and consistent growth in previous years.

When they formulated these goals, they were primed for growth but were halted by COVID-19. They have since grown by over £2 million in two years.

They have expanded both licenses to have much greater coverage across Greater Manchester and Cheshire through a fleet of branded vehicles, which have grown by 17 cars in the past 12 months, improving the business’s operational capacity and efficiency and the size of the franchise operation through our market share and brand visibility locally.

The franchise now serves 200 clients across 850 sites in vital markets like offices, schools and housing associations.

ServiceMaster by Deeland – HSBC UK Best in Class Multi-Unit Multi-Brand Award

ServiceMaster by Deeland is also shortlisted in the Best-in-Class Multi-Unit category as a Multi-Branded operation due to the professional residential and commercial carpet and upholstery and disaster restoration services, they provide under the ServiceMaster Restore and ServiceMaster Clean brands alongside their contract cleaning services.

The business was started by Contract Services franchisee Nick Dee Shapland in 1991 as a sole trader in Newbury and Reading.

In 2021 it became an Employee Ownership Trust, whereby 80% of the company shares are held in trust on behalf of the employees. 

This structurally ensures that their staff can contribute to ideas within the company and benefit from a shareholder distribution scheme.

Not only does this result in greater longevity and expertise amongst their team, but it also ensures that staff are actively invested in the success and growth of the business and go ‘above and beyond’ in providing excellent customer service with a real financial motivation to achieve growth.

All this has contributed to their achievements in business success in the wider world and ServiceMaster’s franchise network.

Not only did they achieve their franchisor-set target of 10% growth annually over the last five years, but they also received multiple awards for growth and environmental initiatives.

ServiceMaster Clean AAA – Business Builder Award

After winning big last year by taking home the Franchisee Trailblazer and People’s Choice awards, Siva Kugathas is now shortlisted in the brand new Business Builder category.

This award recognises a franchisee who has purchased a profitable resale business and

is now excelling by executing strategies that elevate it from good to great.

Siva purchased ServiceMaster Clean Contract Services Guildford in 2017 as a resale from an existing franchisee.

At the time, the business turned over £50,000. In a matter of years, he has transformed it into a shining star in his multi-million-pound, multi-territory empire: ServiceMaster Clean AAA.

Using the ServiceMaster Clean model and thorough strategies that combat common hurdles in the cleaning industry, Siva has transformed a good business into something great.

He has been ambitious from the start, with an initial goal of creating more job opportunities and rapid growth within the local area.

His practices around employee mentorship, customer satisfaction, ‘celebrity service’ and employing a dedicated sales team allowed him to transform his business into a bastion of success.

Initially doubling the size of his operation in just 18 months, he has also acquired 18 further territories in 7 years to grow to a turnover of £6 million last year.

Now, as a top-performing franchisee, he is committed to exceeding client expectations and driving the business to achieve a target of a £10 million turnover by 2027.

The awards evening

Our business owners and their fellow finalists will now spend the next few months working on the next round of judging before the winners are announced in November at the end of the BFA’s annual conference.

The night will be led by Pip and Gillian, who each had highly complementary words for all of the worthy finalists:

Pip Wilkins said:

“We are delighted to be celebrating our 35th year of the BFA awards this year and as always, another exceptionally difficult round of shortlisting for Gillian and I.

Congratulations to each and every one of you who have made the finals; this is in itself a huge achievement and one you should be extremely proud of. The team and I look forward to seeing you in November.”

Gillian Morris added:

“My heartfelt congratulations to the deserving finalists in this year’s British Franchise Awards.”

“Shortlisting the entries and choosing the finalists is one of the toughest challenges of my year but it’s one I love.”

“I was truly inspired by the brilliant businesses amongst this year’s entrants and the finalists really do represent the best of British franchising.”

Want to work with award-winning contract cleaners?

If you would like to benefit from a cleaning service from professional and award-winning local experts, find your nearest ServiceMaster Clean Contract Services business to learn more about our services in your area.

Going green at ServiceMaster Clean by Deeland.

The team at ServiceMaster Clean by Deeland have been wearing it green for Mental Health Week.

Everyone in the office turned a shade of green and baked some delicious green treats – amazingly, several bakers managed to do this so they were suitably coloured AND delicious! 

Wear it Green Day

Wear It Green Day is an initiative of the Mental Health Foundation to raise money and awareness for mental health.

By wearing green and participating in fundraising activities, the team raised £134 to support the Mental Health Foundation to build a society with good mental health where everybody can thrive.

Thanks to donations from businesses like Deeland, the Mental Health Foundation can continue to develop and advocate for new and effective ways to support and protect positive mental health, run national campaigns and provide everyone with evidence-backed advice and resources to share proven mental health solutions with organisations across the UK.

Need a new cleaner?

If you’re in Newbury and the surrounding areas and could benefit from a professional contract cleaning service from your local experts, call the Deeland team on 0845 155 1026.

Or, nationwide find your nearest ServiceMaster Clean Contract Services business to see how we can help you today.

The team at ServiceMaster Clean by Deeland have expanded their sponsorship of Falkland Cricket Club in Newbury.

Having supported the team for many years, the business has recently expanded its sponsorship to become the headline club sponsor while helping keep the clubhouse changing rooms in good order.

Kind words

Posting on social media, the team said:

“With the cricket season now getting underway, we are proud to be Headline Sponsors of Falkland Cricket Club, and wish all of their teams good luck and good weather for the upcoming season!”

“We have supported the cricket club for many years, but this season have extended our sponsorship to become a ‘headline club sponsor”

Need a new contract cleaner?

If you’re in Newbury and the surrounding areas, see the value of a cleaner dedicated to providing care in the community by contacting ServiceMaster Clean by Deeland on 0845 155 1026 or finding your nearest ServiceMaster Clean Contract Services business today.

ServiceMaster Clean by Deeland is making a difference in their community.

ServiceMaster by Deeland has donated two new benches to one of their Sovereign Housing Network sites in Overton.

This blog post has the details.

How we work with Housing Associations

At ServiceMaster Clean Contract Services, we work closely with housing associations across the UK to deliver exceptional cleaning and maintenance results for residents and staff alike.  

We have assisted housing associations in designing, developing and delivering tenant workshops to demonstrate our technical competence and all products and equipment used to improve the cleanliness and hygiene of their local community.

We aim to work with housing associations to ensure we put in place a bespoke cleaning regime to meet the exacting requirements of your property or properties.

Kind words

Donating the benches, the team at ServiceMaster by Deeland said:

“We were incredibly fortunate to have a lovely sunny morning when we donated two brand new benches to one of Sovereign Network Group’s sites at Harvey’s Field in Overton. They have been positioned in the communal gardens for the residents to enjoy. Here’s hoping for a sunny and sunflower-filled summer ahead!”

Want to know more?

If you’re in Newbury and the surrounding areas, see the value of a cleaner dedicated to providing care in the community by contacting ServiceMaster Clean by Deeland on 0845 155 1026 or finding your nearest ServiceMaster Clean Contract Services business today.

ServiceMaster Clean Contract Services by Deeland has been awarded multiple prestigious awards for growth, and supporting the environment. 

 ServiceMaster Clean Contract Services and Merry Maids businesses from across the UK recently rallied in Coventry for our Spring Forward event.

The day was packed with informative sessions from Team Academy on how owners and staff can utilise their natural superpowers to create an impact in their businesses.

It was rounded off with a gala dinner and awards evening that saw franchise business owners from both brands awarded for their accomplishments over the last year.

Growth Award

One of these was ServiceMaster Clean Contract Services Deeland, recognised for growth of over £1M in 5 years and £600K in the last year.

Picking up this award, Managing Director Andre Gottemaker, said:

“We’re really pleased with the outcome of this. It comes down to the hard-work and dedication from all our staff. Hopefully we can hit £2 million next year.”

Best Environmental Initiatives and Team Award

The team were also awarded (by our headline sponsor, Capital Fleet Solutions) for their commitment and dedication to reducing their carbon footprint.

A Print Releaf scheme, for every 8,000 prints, a tree is planted; turning hygiene waste into renewable fuel; paperless billing, including emailed payslips, newsletters, and bulletins; using hybrid vehicles as pool cars; use of local suppliers and local recruitment; the use of a fleet management system to reduce fuel consumption through safe driving practices; laundering and re-using cloths and mops as opposed to having replacements delivered.

The team’s Amanda Cook also won a coveted staff for award for employee of the year. Collecting this award on her behalf,  Commercial Services Manager, Inga Parnell, said:

“Amanda is completely controlled in her work. She’s everything you want.”

Congratulations to the team for these amazing accomplishments, we wish them continued success in the years to come!

Want multi-award-winning contract cleaning?

If you would benefit from professional contract cleaning services from a multi-award-winning business, contact the AAA team on 0800 047 1747 or find your nearest ServiceMaster Clean Contract Services business to see how we can help you today.

 ServiceMaster Clean sponsors two rugby clubs in Newbury and Swindon with kits and pitch-side signage.

The team at ServiceMaster Clean by Deeland are proud to announce that they are sponsors of the local Swindon Supermarine RFC under 12s and Newbury RFC rugby teams.

 Managing Director Andre Gottemaker said,

“We have always believed it’s important to give back to the local community, and supporting local sports teams is a great way to do this.  Both clubs also have vibrant youth teams, and it’s fantastic to be a part of encouraging young people to get into sport.”

Andre visited the Supermarine U12s on Sunday at their match against Cirencester to present the team with their new shirts and shorts.

The constant rain throughout the morning made for a very muddy experience but didn’t dim the excitement of having a brand-new kit to play in.

After the kit was presented, the boys had great fun chasing Andre across the pitch to get him as muddy as possible!

The new signage among the action!

Commenting on the sponsorships, the Deeland team said:

“We are proud to be associated with the [U12] club.  [We’re] wishing them a successful season with lots more mud, fun and excellent rugby!”

“We are also delighted to continue our sponsorship of Newbury Rugby Club this season.

It’s great to hear about the growth in participation, especially amongst the ladies and youth teams. The club is thriving, and we’re looking forward to some great matches!”

Need a new cleaner?

If your premises could benefit from regular cleaning from an accredited and trusted company, contact ServiceMaster Clean by Deeland on 01635 38100 today for a free, no-obligation quote on a range of expert services.

Nationwide, call 0845 201 1184 or find your nearest ServiceMaster Clean Contract Services business to learn more.

ServiceMaster Clean by Deeland has raised over £700 for Macmillan Cancer Support through a very successful coffee morning. 

Macmillan Cancer Support’s coffee mornings are the staple of their fundraising.

First started in 1990, the idea was simple: get people together over a coffee and donate the cost of their beverage to Macmillan.

But it was a hit and became an annual event. To date, coffee mornings have raised over £310 million for Macmillan!

Macmillan Coffee Morning by Deeland

This year, the official coffee morning date was late September, but people can choose any date they wish to participate.

So, there is plenty of the year left to host your own!

ServiceMaster Clean Deeland recently hosted their coffee morning and raised over £700!

This has contributed to this year’s coffee morning national total of £6,166,878, which can fund 98 Macmillan nurses and the work they do for a whole year!

Business Services Director Jane Paisley says:

“We are delighted to have raised over £700 for Macmillan Cancer Support.  A big thank you to everyone who baked, ate, raffled and donated to help achieve this!”

Learn the value of a cleaner that cares

If your premises could benefit from regular cleaning from an accredited and trusted company, contact ServiceMaster Clean Contract by Deeland on 01635 38100 today for a free, no-obligation quote on a range of expert services.

Nationwide, call 0845 201 1184 or find your nearest ServiceMaster Clean Contract Services business to learn more.

Would you pass your next CQC audit?

As a care provider, be it a GP Surgery, dentist, care home or private clinic, it is essential that you maintain stringent hygiene standards.

Maintaining a clean environment:

  • Ensures patient and staff safety
  • Prevents and controls infections
  • Reassures patients

But following the update to the UK government’s National Standards of Healthcare Cleanliness, care providers must ensure they adhere to specific criteria regulated by the Care Quality Commission (CQC).

The CQC is an independent regulatory body operating throughout the UK that monitors, inspects, and regulates health and social care providers.

New frameworks – CQC Key Questions and Quality Statements

The new framework employed by the CQC ensures that care providers adhere to standards across five key areas:

  1. Safety
  2. Effectiveness
  3. Care
  4. Responsivity
  5. Leadership

These are known as quality statements. Which the CQC defines as “the commitments that providers, commissioners, and system leaders should live up to.”

To ensure your premises meets safety standards, they must be clean, well-maintained and hygienic.

How to pass your next CQC audit with flying colours

At ServiceMaster Clean Contract Services, we have:

  • Years of experience in the CQC market
  • Industry-leading specialist technology to clean spaces and equipment
  • Solutions and support with the paperwork required for audits

So, you can trust ServiceMaster Clean to keep your premises safe, CQC compliant, and looking good.

With ServiceMaster Clean, you’re in safe hands.

And we’ll make it work for you.

We know it’s never a one-service-suits-all, so we work closely with your teams to understand how you use your space.

We’ll also consider feedback from previous audits, tailoring our services package to fit you.


  • Defined cleaning specifications
  • Flexible hours (to suit your practice)
  • A trusted, nationwide brand
  • Industry-leading technologies to help tackle specialist cleaning requirements
  • Dedicated management and regular site visits/ audits
  • Safe and systemised cleaning
  • Quick response and callouts
  • A team you can trust

Trust ServiceMaster Clean Contract Services to pass your next CQC audit with flying colours.

Are you worried about your next audit?

Don’t let stress about an audit impact your people or services.

Trust the professionals.

For specialist CQC-compliant cleaning trusted to deliver every time, call 0845 201 1184 or find your nearest ServiceMaster Clean Contract Services business today.

ServiceMaster Clean Newbury had a very successful evening recently at the ServiceMaster Clean Contract Services Summer Summit, receiving two awards for growth.

At ServiceMaster Clean Contract Services, we always strive to go above and beyond in all we do, whether it’s exceeding our client’s expectations, nurturing relationships with our staff and customers or developing a thriving franchise network.

Earlier this month, we celebrated many of our franchise business owners who go above and beyond as part of our annual conference, the ServiceMaster Clean Contract Services Summer Summit.

This fantastic day allowed our franchisees from across the UK to come together with staff from our head office and event sponsors from different companies to network, develop, and celebrate their businesses.

Awards for ServiceMaster Clean Newbury

To close the day, a black-tie awards evening saw various franchisees awarded for their recent achievements and contributions to our network and the cleaning industry.

Amongst the winners was ServiceMaster Clean Newbury, who last year won the coveted North Star Invest Award, and this year won multiple awards for growth in the business.

The Awards Won

These included two awards for achieving exceptional business growth milestones. The first was for growth of over £500,000 in one year, and the second was for over £1 million growth over five years.

Since becoming an EOT in 2021 and making the staff the owners, ServiceMaster Newbury has focused on growth by working hard to retain its existing clients and secure new ones whilst continuing to deliver the same high standards their clients expect and deserve.

With the employees owning the majority of shares in the company, they are incredibly motivated to go above and beyond in the services they provide for their customers.

This desire to grow and develop the business has included an emphasis on sales and a particular effort to nurture and develop staff talent in sales-oriented roles.

The business has also started to access new, high-value markets and made a particular effort to listen to customer needs. This strategy’s benefits are now paying off, as demonstrated by these two awards for growth.

Business Services Director Jane Paisley said

“If everyone is committed to delivering the best service, maintaining professional standards, and working together to achieve this, a business can develop and grow.”

“Our continued growth will provide opportunities for investment in our people, equipment, green initiatives and the wider community.”

“Winning these awards is the culmination of everyone’s hard work over the past five years. It Is wonderful to have this hard work recognised by the presentation of these two awards at the CS Summer Summit 2023.”

“We were very proud to win both these awards and share this experience with our fellow franchisees.”

Need a professional cleaning service?

If your premises could benefit from regular cleaning from an accredited and trusted company, contact ServiceMaster Clean Contract Services Newbury on 01635 38100 today for a free, no-obligation quote on a range of professional and expert services.

Nationwide, call 0845 201 1184 or find your nearest ServiceMaster Clean Contract Services business to learn more.

ServiceMaster Clean Contract Services Newbury has won the North Star Invest award at this year’s ‘ServiceMaster Live!’ event.

This May, our long-anticipated ServiceMaster Live event, which is a gathering of franchisees from across the ServiceMaster UK brand family – saw franchisees and their teams recognised for their hard work in customer service, sales, and marketing efforts, resilience, growth and more over the past year. The awards ceremony, which took place at the close of a jam-packed day full of connections, networking and inspiring presentations, saw ServiceMaster Clean Newbury win the highly coveted North Star Invest award for investments in their business and the local community.

ServiceMaster Clean Contract Services Newbury was owned and managed by Nick Dee Shapland for 30 years, during which time he established a growing community of staff and clients who relied upon and delivered his trademark professional and bespoke contract cleaning services. Originally, ServiceMaster Clean Newbury solely provided commercial cleaning services in the Newbury area, but over their three decades of business, their territory has grown to cover not only Reading & Newbury but North Hampshire, Swindon, Newbury, Oxfordshire and much of Gloucestershire. This is a truly impressive size for a franchise business, and they are equipped to reflect this. With a fleet of over 60 vehicles and a staff of over 350 people!

After Nick retired in 2021, he transferred ownership of his business to his employees in an Employee Ownership Trust. And, as Nick said back in 2021, this move enabled him to “place the future of the business in the hands of the people who have helped it grow over the last 10 years”

Now that team has achieved new heights for their investment by continuing to show their involvement in their community through brilliant work with multiple charities in the Newbury area – and earning them the coveted North Star Invest Award. The Newbury team endeavour to support three main charities we support each year. This year, this has been Cardiac Risk in the Young (CRY), through staff completing the London Bridge walk in June, Macmillan coffee mornings, and Children in Need. Last year, the team raised over £1500 for their charities, and hope to exceed this effort this year through events like the London Bridge Walk and team donations.

At its heart, ServiceMaster Clean Newbury is about community, and Victoria Tayler, Marketing Manager for ServiceMaster Clean Contract Services says that this made them the clear choice as the winners of the North Star Invest award this year. “This is a fantastic award to achieve, it is so pleasing to see one of our businesses giving so much back to their community, she says.

“It is easy as a business owner to get bogged down with the day-to-day stuff but the giving back is so valuable to those to whom they have contributed. This really embodies the ServiceMaster ethos of going Above and Beyond.”

Jane Paisley, on behalf of EOT and the Newbury team, says, “We were very proud to receive the North Star Investment award for 2021! We moved to an Employment ownership Trust in June 2021 and as a company, we have always tried to help and support local events and help the community and if staff have asked for support for their local schools or fund-raising activities.

Our new aim is to continue to support our three main charities CRY, Macmillan and Children in need and then support local charities and fundraising in Newbury but, we would also like to reach out further to our surrounding areas and we have asked [our] staff if there are any charities or events to which they belong to that we can support.   We feel it is important to show support where we can to staff and the local community to which they are also involved, it makes staff feel proud to be part of the ServiceMaster brand.”

If you are in Reading & Newbury, North Hampshire, Swindon, Newbury, Oxfordshire or Gloucestershire and would like to book a free quote for professional and bespoke contract cleaning services from an expert team with over 30 years of industry experience, get in touch with the ServiceMaster Clean Newbury by calling 01635 38100 today.

By Tom Page, Digital Content Writer

Client Problem:

At the beginning of the Covid Pandemic the customer had parted ways with their cleaning contractor. When the team were looking to go back to Office working, they required a reliable, efficient & local cleaning company. Initially the client invited 3 companies to quote.

How we helped

We met with the client the same day to carry out a survey and discuss the clients needs.

Along with daily office cleaning, they required a deep clean of all areas, as the Office had been closed for over 12 months, this also included a full carpet clean.

We supplied a quotation the following day for all services.

The client swiftly accepted our quotation. One of the main reasons being we are a local company, with good references.

We then mobilised our team – carrying out the deep clean, and carpet clean prior to the contract going live.

Our services along the side of the regular schedule, includes a daily clean of all high touch points and we have also carried out an infection control clean for the client after a staff member tested positive for Covid.

The benefit

Our Field Service Supervisor carries out regular site visits, along with a monthly Service Review with the client either face to face or via teams – depending on requirements

6 months in the client is happy and will be looking to increase our services further when their second Office re-opens in 2022


If you would like to know more about how ServiceMaster Clean Deeland can help you with your commercial cleaning requirements, click here.

The Avril Bannister award, was set up in memory of a dear colleague, is awarded annually to an employee who exemplifies their high levels of commitment and service.

We are delighted to announce Hannah Ross, Communal Operations Manager is the winner of the Avril Bannister Award for 2020.

The Avril Bannister Award 2020

The runner up was Colin Barrett, Field Service Foreman.

Congratulations to both Hannah and Colin on their achievements.

If you would like to know more about ServiceMaster Clean Newbury, click here.

ServiceMaster Clean Newbury was established 30 years ago by Nick Dee Shapland and started as a one man and his van business, now 30 years later the thriving business employees over 350 people.

As Nick looks forward to his retirement, ServiceMaster Clean Newbury stays safely in the hands of the loyal and experienced employees as the business becomes an Employee Ownership Trust (EOT).

You can read more about the story in Newbury Today and in Newbury Business Today.

Nick has been a major part of ServiceMaster Clean over the last 30 year and will be missed by his employees, ServiceMaster limited and many of the other franchisees across the network.

We wish wish nick a very happy retirement.

If you would like to know more about ServiceMaster Clean Newbury, click here.

ServiceMaster Clean Newbury is celebrating its 30th Year in Business and the exciting prospect of moving to an Employee Ownership Trust. Nick Dee Shapland reflects on the companies history, it’s business philosophy and it’s future, in an article: Highlighting best practice published in:

“The Parliamentary Review”

You can read and download the article here (PDF)

If you are not completely happy with your current cleaning provision or require further information on Infection Control Services please do not hesitate to contact ServiceMaster Clean Newbury today .

Under the current COVID restrictions, not everyone is in lockdown, with essential services remaining open, even though infection levels of the virus are on the rise.  ServiceMaster Clean Newbury explains how the infection control measures they have implemented has enabled their customers to carry on operating their business!

ServiceMaster Clean’s abilities in providing both Cleaning and Infection Control measures has been the key to delivering a safer working environment. ServiceMaster Clean Newbury continues to provide ongoing infection control measures to all it’s Daily Cleaning Contracts,  including disinfection services for new customers who have experienced COVID infections on their premises.

All Infection Control Measures provided by ServiceMaster Clean Newbury is based on  Stringent Health & Safety Procedures throughout it’s  business. This is supported with ongoing Health and Safety Bulletins to both Customers, ServiceMaster Clean  Administrative and Operational Staff to ensure safety measures are achieved and maintained at all times. This has continued throughout the current lockdown, keeping regular communication remains vitally important!

Infection Control information

To help ensure customers have access to up to date information, an Infection Control page was also added to the ServiceMaster Clean website making sure relevant information was just a click away if needed.


A Fogging System was also introduced, further enhancing the range of infection control services available from ServiceMaster Clean Newbury.  ServiceMaster Clean Newbury have three Service Divisions which has allowed them to remain open throughout the COVID Pandemic, delivering Cleaning, Sanitising and Disinfection Services to Housing Associations, Schools, Medical facilities and Manufacturing sites. For these Customers, it is vitally important that ServiceMaster Clean Newbury continues to operate its full range of services, in order to Keep Staff, Visitors, Clients, Customers, Pupils, Residents and others Safe.

Not all Customers have remained open i.e. those who do not offer essential services and are able to offer services and support remotely. These customers have either reduced requirements or do not require cleaning services at this time. This means it is important for ServiceMaster Clean Newbury to manage and monitor it’s customers  closely in order to meet its changing needs. This is achieved by daily communication with our Contracted Customers by our Contract Management and Field Management Team.

During these very uncertain times, ServiceMaster Clean Newbury ensures that on a daily basis it is delivering a Safe Working Environment to its Customers and staff.

If you are not completely happy with your current cleaning provision or require further information on Infection Control Services please do not hesitate to contact ServiceMaster Clean.

This year ServiceMaster Clean Contract Services Newbury have supported Swings and Smiles based in Thatcham. Swings and Smiles support children and young people with special needs and their families, with the emphasis on happiness, fun and inclusion.

We collected chocolate boxes for the children and their families.  We also made a donation on the ‘Big Matched Day’ to help with their fund-raising.

Adherence to good practices and teamwork played a central role in dealing with challenging economic times in 2018, Managing Director Nick Dee Shapland said at ServiceMaster’s Mid Year Company Review. He confirmed ServiceMaster ended the financial year in a strong position, with the company well positioned to look forward to the business future with optimism and thanked the staff for their leadership and hard work. For the first time, the mid year review was delivered at both ServiceMaster’s offices in Newbury and again in Gloucester due to continued expansion in the social housing market.

The mid-year review included information on:

  • Sales growth in the three departments – Commercial, Communal and Residential.
  • The importance of budgeting to deliver a programme of growth and investment in people, vehicles and technology.
  • The need to maintain high levels of customer satisfaction and investment in staff through training and auditing.
  • Legislative updates and the gender pay gap.

One of the much anticipated meeting highlights was the presentation of the annual Avril Bannister Award. The Avril Bannister Award is given to someone who displays dependability, a consistent quality of work, good communication skills, leadership, a high standard of appearance and is committed to the pursuit of excellence. We are delighted to announce this year’s winner is John Millington, Communal Field Supervisor. Amanda Cook, Commercial Field Supervisor, is the very worthy runner up.

ServiceMaster Clean Newbury are delighted to announce this year’s winner of the annual Avril Bannister Award.  This award was set up in 2011 to honour a former colleague, Avril Bannister and presented annually to a member of staff who exhibits the same high standards exhibited by Avril in the following areas:  Dependability, Consistent Quality of Work, Communications, Leadership, Appearance and Commitment.

We are delighted that John Millington, Field Supervisor for the Communal Services Department was awarded the Avril Bannister Award for 2018.  Since joining ServiceMaster on 25th April 2005, John progressed to his current role and subsequently qualified as a BICSc Assessor, passing on a depth and breadth knowledge and experience to the Communal team.  His positive and steady nature, combined with warm and friendly style is integral to his role as the backbone of the Communal technicians.

Amanda Cook, Field Services Supervisor for the Commercial Services Department is a very worthy runner up.  Amanda has a very strong customer focus and exemplifies the service provision our customers want and expect.  She takes time to get to know her staff and provide extra support for those who need it.  Amanda looks for solutions not for problems.

ServiceMaster Clean Newbury is celebrating after collecting 2  prestigious  awards at the  annual awards conference.

ServiceMaster Clean Newbury scooped up two awards at the  annual ServiceMaster conference event

A franchise of ServiceMaster, ServiceMaster Clean Newbury provides Contract Cleaning Services for Doctor Surgeries, Veterinary Practices, Car Showrooms, Sport Stadiums, Offices, Factories and Schools throughout the Newbury area.

ServiceMaster Clean Newbury has grown steadily over the last 5 years with  Its three dedicated Services Divisions, Contract Services Commercial for Office Cleaning, Retail Showrooms etc. Contract Services Communal for the specialist cleaning of Housing Associations, General Needs Properties, Sheltered Schemes and Void Cleaning.

ServiceMaster Clean Newbury has 7 Departments, one of which is  Business Services which manages and oversee all operational and Quality aspects of the company. In addition to having dedicated departments, ServiceMaster Newbury has built a culture based on Principles – People – Performance which has helped to develop great teamwork.

ServiceMaster Clean Newbury has invested in ISO 9001:2015 and 14001:2015 combined Quality and Environmental Management System.  This Quality Assurance Management Programme (QAMP) is overseen by Jane Paisley, Quality Assurance Manager. The QAMP incorporates a regime of audits and KPI reporting.

Nicola Loxton, the Business Administrator for ServiceMaster Clean Newbury, stated: “The continued growth of ServiceMaster Newbury is a reflection of the quality of its people, the strength of its processes and procedures and a high level of responsibility and accountability at all levels of the company.

The objectives  for the next 12 months  is to grow our business  through the work of the New Business & Development Department and also via Social Housing tenders, also to continue to look at and trial innovative equipment and products, especially those of benefit to the environment.”

Nick Dee Shapland, M.D. of Deeland Limited t/a ServiceMaster Clean Newbury voiced his delight to say that it was great to be recognised by ServiceMaster our Franchisor for the Sales Results we had produced this last year.

Managing Director of ServiceMaster Limited (Franchisor), Alan Lewin said: “It was great to see so many of our franchise community and suppliers gathered together to engage in the Summer Summit event. I am always appreciative of the commitment that our franchisees and suppliers make in taking a day out of their business to invest time with peers, colleagues & the franchise support team at ServiceMaster.

“We recognise achievements in the categories of Growth, People, Customer and Invest, these headings form part of our organisational “North Star” which we use as is a simple guide to cultural performance and strategic execution for all stakeholders across our community.

“We recognise the big obvious stuff like, rising NPS scores, customer service accolades, established franchisees that have grown their revenues by in excess of £1m+, and new franchisees that have got great results from their startup, and beaten their financial projections” finished Alan.

Recognising some of the less obvious, but nonetheless, culturally vital parts of franchising are imperative to ServiceMaster and the Summer Summit conference allowed this to happen.

Awards were given for not only growth, but also to those that have given back to their community, or employees of franchisees that have demonstrated their commitment to the brand attributes engaging in initiatives and actions with colleagues and customers well beyond their job description, very often in their own time at their own expense.

ServiceMaster has over 300 franchisees operating in close to 700 licensed areas under its brands, including Merry Maids, ServiceMaster Clean, Furniture Medic, TruGreen Professional LawnCare and Rosemary Bookkeeping. TruGreen has been recognised as a leading franchise opportunity in the Elite Franchise Top 100 franchises in the United Kingdom.

Doreen Baxter, who is employed by ServiceMaster Clean Newbury, won her first award at the Company’s Annual General Meeting  held in February of this year. The Avril Bannister award is given to a member of staff who has won the Monthly OSCAR (Outstanding Service Commitment and Recognition) Award during the year. This award is based on someone voting for their fellow colleague who they feel has made a considerable difference to the way the company performs.

The company owned by Nick Dee Shapland is a franchise of ServiceMaster Limited and was started up in 1991, Nick explained that his business has gone from strength over the last 27 years through following the ServiceMaster philosophy of Principles – People – Performance and this award went to Doreen who is better known for her nick name Jazz for the way she embraces the culture of our business. Jaz has been working for ServiceMaster since 2012 covering all aspects of Communal Cleaning Services as Site Supervisor, at Seven Vale based in Tewkesbury. According to her colleagues, she regularly goes above and beyond so often so, that they have lost track of how many times she has helped out on contracts, smoothed the path with clients and stepped in when there are staff shortages, extra requirements and help needed.

“There was a time when we had no staff available to cover the Regency Hall of Residence at Cheltenham University, however Jazz very thoughtfully gave up her holiday and stepped in to save the day. “She is well respected both in and out of the office, by staff and customers alike. She is well known for her great smile and “can do” attitude which encourages her team to work alongside her to get the job done.”

The award is given in the name of Avril Bannister who was with ServiceMaster Newbury for 15 years, during which time she displayed many qualities as an employee and especially as a person. Sadly, Avril passed away after a brave battle against cancer, this award is designed to remember her and honour employees who exhibit the same high standards in their work,

Jazz second ward came on the 14th June at the ServiceMaster Clean Conference held in Leicester when she received the ServiceMaster Franchisee’s Employee of the Year award for going above and beyond. This was based on the submission given by ServiceMaster Clean Newbury to ServiceMaster Limited, Alan Lewin the M.D. of ServiceMaster Limited, highlighted  the contribution made by people such as Jazz to the success of the ServiceMaster Clean Network. Nick said, she is an example to us all and we are very fortunate to have her as part of the ServiceMaster team.”  Jazz receives a trophy as well as a cash prize.

ServiceMaster Clean Newbury Operates Contract Cleaning services for Commercial Offices, Doctor Surgeries, Veterinary Practices, Car Showrooms, Sport Stadiums, Factories and Schools throughout Newbury, Reading, Basingstoke, Swindon and surrounding areas.