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ServiceMaster Clean Swansea and South Wales Goes the Extra Mile (or 2103) for the Forget Me Knot Challenge 2025

We are thrilled to announce that ServiceMaster Office Cleaning Swansea are supporting Alzheimer’s Society throughout 2025 with a series of fundraising efforts.

Our Pledge

As ServiceMaster Clean Contract Services, we have joined forces with the other six brands in the ServiceMaster Brands UK family to support Alzheimer’s Society as ServiceMaster Ltd.’s charity of the year and have pledged to raise £10,000 throughout 2025. As part of that network, our team at ServiceMaster Clean Contract Services Swansea have actively taken on the challenge to help contribute towards the £10,000 total and have fully embraced all that the Forget Me Knot challenge has had to offer, not only for the charitable impact, but also to support employee togetherness, wellbeing and promote a real team spirit across all areas of the business.

Forget Me Knot Challenge

This year, the challenge has been undertaken by all ServiceMaster UK Brands and was held over the summer months, during the blooming period of the Forget Me Not flower, which is symbolic to the Alzheimer’s Society due to its connections to memory loss, which is one of the biggest symptoms of the disease.

Our Impact: The challenge consists of a sponsored virtual relay event where all of our teams across the UK either run, walk or cycle to raise money for the Alzheimer’s Society. Here at ServiceMaster Clean Contract Services Swansea, we’ve been committed to making an impact and supporting at a local level. Our fundraising efforts have seen us contribute 15% of the total raised so far across all brands, and our total steps have equated to a whopping 2103.25 miles, which is the same as walking for 29 days non-stop. We are proud of our efforts and are pleased that our £420 raised through sponsored walks (during the time of this challenge) organised by the local teams have gone towards helping the greater cause.  Director Jonathan Gethin says:

As a team, we set out the goal of achieving four million steps at the start of this challenge- which we’re pleased to have succeeded as the challenge came to an end. There were 7 team members that were pivotal to our overall contribution to the ServiceMaster-wide challenge. With an internal leaderboard, this kept the healthy competition amongst the teams, with one team member hitting 33,000 steps in just one day!

Our Contract Manager, Sharon won our local office challenge, recording over 750,000 solo steps within this period. Jayne Gethin, Managing Director came second overall and was immensely proud of her efforts:

“I am very proud of the steps walked by the whole team and chuffed that I came second overall, it shows us oldies can keep up with the young ones if we really want to! Although my Labrador Cassie has enjoyed it more,”

Why Alzheimer’s Society?

As a business that cares, we are committed to helping them provide help and hope to the 900,000+ people living with dementia in the UK. Alzheimer’s is commonly misunderstood as part of getting older.

However, it is a deadly neurological disease that is currently the UK’s biggest killer, estimated to affect 1 in 2 people in the UK in their lifetime. As part of our commitment to raising money for the Alzheimer’s Society, we will be following in the footsteps of one of our sister brands, Merry Maids UK, in undertaking the nationwide Forget Me Knot Challenge.

Jonathan, our Director, adds:

“Alzheimer’s Society is a great charity, and we, as a team, are extremely proud of the challenge and how the team embraced it. As a team, we are proud to have donated £420.65 to link to our 4,206,517 overall steps. We know that this money and the money raised by ServiceMaster Brands UK will go a long way to support those who need it.”

As a brand and business, we will endeavour to raise more of Alzheimer’s Society this year, so keep your eyes peeled for more developments throughout the year.

See the value of a cleaner who cares

If you’re in Swansea and South Wales and would benefit from 65 years of cleaning excellence from your local experts, contact Jayne, Jonathan and the team today on 01792 323238 for a free, no-obligation quotation on a range of unparalleled cleaning services.

Or, nationwide, find your nearest ServiceMaster Clean Contract Services business to see how we can be there when you need us.

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ServiceMaster Clean Swansea helps esteemed school get ready for the new term

Bringing our premium school cleaning services to a prestigious secondary school in Swansea.

At ServiceMaster Clean Contract services, we have over 65 years of expertise in cleaning school and educational facilities nationwide, to help you maintain a clean environment for staff and students to thrive.

Nationwide, we clean over 115 Nurseries, schools and colleges across the UK – experience and expertise that make us an unmatched contract cleaning solution. We’ve recently been delighted to add to that list an esteemed independent secondary school in Swansea.

This blog post has all the details on how the team at ServiceMaster Clean Swansea and South Wales are already delivering excellence for them.

Hitting the ground running for the summer term

Following a successful tender in May, the team began work at the school over the summer holidays, ensuring the premises were clean and sanitised for the start of the new term, through specialist and comprehensive deep cleans. The cleaning provision for the school was previously managed in-house, with one valued team member being welcomed to the ServiceMaster Clean team as part of the process, alongside some new recruits to complete the dedicated on-site team for the contract.

With the new term set to start soon, the team is now ready and raring to start regular cleaning of the premises to keep the site tidy, germ-free and fit for academic excellence.

Jonathan Gethin, director of ServiceMaster Clean Swansea, thanked the staff for their hard work so far and said he’s thrilled to be able to work with such a prestigious client who is a beacon of excellence in the community, and who has recognised ServiceMaster Clean as a worthy partner in cleaning brilliance.

“This is a school we’ve long admired, and after tendering many years ago, it’s fantastic to now be their chosen partner. We look forward to working closely with the school’s staff to deliver and maintain the highest cleaning standards. A special thanks goes to Eva for ensuring a smooth start-up, including the summer deep cleans and recruitment. A huge well done to everyone involved, another exciting step forward in our mission to provide exceptional cleaning solutions across South Wales.”

Looking for expert school cleaning solutions?

If you’re in Swansea and South Wales and would benefit from 65 years of cleaning excellence from your local experts, contact Jonathan and the team today on 01792 323238 for a free, no-obligation quotation on a range of unparalleled cleaning services.

Or, nationwide, find your nearest ServiceMaster Clean Contract Services business to see how we can be there when you need us.

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Celebrating 10 Years of Dedicated Service in Swansea

A valued member of staff celebrates his 10th work anniversary at ServiceMaster Clean Swansea and South Wales.

Last month, ServiceMaster Clean Swansea and South Wales were proud to celebrate a major milestone, the 10th work anniversary of Nick, a valued member of staff.

This blog post has all the details.

Nick’s Journey at ServiceMaster Clean

Nick began his journey with us as a cleaning operative in Swansea, and it didn’t take long for the team to see his potential.

Since then, he’s grown into a vital member of their team, taking on the role of Delivery Driver and Warehouse Manager.

Now he’s done it all, from managing stock and delivering consumables to conducting PAT testing and handling general maintenance across sites. His commitment, reliability, and can-do attitude make a huge difference every single day.

Commenting on his anniversary, owner and directors Jayne, Jonathan and Lianne Gethin said:

“We’d truly be lost without him, and we want to extend a heartfelt thank you for a decade of outstanding service. Here’s to you, Nick and to the next 10 years ahead. Time really does fly when you’re having fun!”

Need a new cleaner?

If you’d benefit from expert commercial cleaning services from a local expert backed by 65 years of experience as part of a multinational brand, contact Jayne, Jonathan and Lianne and the team at ServiceMaster Clean Swansea and South Wales today on 01792 323238 or find your nearest ServiceMaster Clean business to see how we can help you today.

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ServiceMaster Clean Swansea and South Wales Celebrates 20 Years in Business

ServiceMaster Clean Swansea and South Wales owner Jayne Gethin reflects on 20 years in business.

Jayne Gethin took the helm of ServiceMaster Clean Swansea and South Wales in March 2005.

She is now celebrating 20 years of dedicated service, providing top-quality commercial cleaning services in Swansea and across South Wales.

To mark the occasion, we sat down with Jayne to reflect on two decades in business.

The Journey So Far – Becoming an established family-business

The business has gone through multiple evolutions in the last 20 years.

Originally, Jayne ran the business with her husband Paul part-time while working to support their young family.

Since then, ServiceMaster Clean Swansea and South Wales has become a fully-fledged family-run operation with Jayne and Paul’s children Jonathan and Lianne joining to drive it forward after working elsewhere and obtaining their degrees, bringing a wealth of experience to the business.

In this time, the business, like others within the industry and elsewhere, has had to navigate significant changes to things like employment law, health and safety and environmental concerns, which have all made waves within the cleaning world.

Jayne notes that some of these have been very challenging at times, but with the help of her team and the ServiceMaster family, they have navigated them fully to continue to grow and thrive.

“Any business owner who is being honest will tell you that it certainly comes with many challenges, but being a ServiceMaster Clean Contract Services owner has provided me with a wealth of experience personally and professionally. I would not change my journey for anything, and I am so glad we purchased our ServiceMaster license.”

Finding balance

Balance is key to Jayne and all other business owners, whether finding a way to manage their time, work and life commitments or navigating the successes and challenges that come with running a business.

“It can be very difficult in the early stages to juggle your work/life commitments whilst achieving business goals. I was extremely lucky to have employed such a strong team in the beginning which allowed me to focus on the bigger picture of growth and smooth operational success.”

The business also naturally has to balance new challenges with the successes and growth they achieve.

“Over the course of 20 years, every business faces its own set of challenges,” Jayne says.

“Cash flow is often a massive hurdle to overcome, especially in the early years or following periods of rapid growth.”

“Recruitment is also a big challenge, making sure we hire the right people and building a strong team is essential for long-term success.”

But these become new avenues for growth, with Jayne and the team adapting their operation to provide new solutions, such as initiatives that support team morale and a constant open-door policy.

All of this contributes and balances with the successes, which Jayne attests have been numerous, including retaining the same staff and clients for their entire time in business and winning multiple high-profile business awards for their exceptional services.

“One of my biggest successes is making a positive impact within our local community and building a reputable brand within the area,” she says.

“Another great success is still employing some of the same staff 20 years later and still servicing some clients who joined within our first year of business. Reflecting on the highlights of the past 20 years, we are so grateful for all of our loyal clients over the last 20 years and proud of the relationships we have built over this time.”

Current Evolutions

At present, Jayne says she is incredibly proud of her business.

Over the past year, the business has grown significantly and seen great success in delivering quality service to its satisfied clients.

“I am very proud of everyone within our team, they work so hard to adapt to different goals and milestones,” she says.

“Our constantly high ‘Tell ServiceMaster’ customer satisfaction scores are a direct result of the efforts of our hard-working team. This dedication reflects strongly on the success and reputation of our business, and they work as a strong team creating excellent teamwork and contributing to a positive workplace culture.”

20 years in, as the business continues to grow and evolve, Jayne is still finding new things that excite her.

 “I must admit that in the cleaning world, no two days are the same, there is always something new that brings different challenges daily. I think that knowing our efforts have a positive impact through products, and services or generally watching our company evolve and adapt to changing markets and customer demands keeps my excitement alive. Building personal relationships with staff, customers and suppliers keeps the day enjoyable.”

Looking Ahead

Looking to the future, Jayne says her focus for the years to come is to focus on the satisfaction of her clients and staff to keep supplying exceptional commercial cleaning services.

She will be looking to do this by investing in new technology and systems for success to listen and adapt to the growing and changing demands of the industry and the needs of the clients she serves.

“It is crucial to sustain growth and adapt by introducing new products or machinery that would complement our existing business.”

“It is vitally important that my team and I keep listening to customer feedback to sustain growth and customer satisfaction levels.”

Need a new cleaner?

If you’re in Swansea and South Wales and would benefit from professional contract cleaning services from a multi-award-winning and established family-run business, contact the team on 01792 323238.

Or, nationwide, find your nearest ServiceMaster Clean Contract Services business to see how we can help you today.

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Cleaning up across South Wales

Jayne Gethin has owned and managed ServiceMaster Clean Contract Services South West Wales for over fifteen years and has grown it into a truly family run business with both her son ‘Jonathan’ and daughter ‘Lianne’, now working in the business. Jayne and her team are dedicated to providing Commercial Cleaning Services with exceptional customer service levels. With thanks to the outstanding level of customer service, Jayne and her team have gained an unwavering level of loyalty among her customers, which is evidenced by the many clients who have been with Service Master Clean Contract Services South West Wales for in excess of 10 years.

Following on from the success across South West Wales, Jayne was delighted when the opportunity became available to expand her operation and invest in a new territory – ServiceMaster Clean Contract Services South East Wales. Jayne knew there was an excellent opportunity to share her high standards, Above and Beyond ethos, commitment to providing exceptional cleaning with both new employees and new clients alike throughout all of South Wales.

“We were previously in discussions a few years ago to take over the South East Wales territory and it never fully materialized, therefore when the opportunity arose for a second time, we jumped at the opportunity.

Many businesses within South Wales have multiple sites or offices split between Swansea area (South West Wales) and Cardiff/Newport area (South East Wales), so we feel that owning the two territories to cover the entire South of Wales and the M4 corridor was key for future growth and prosperity of the business. It allows us to tender for work in the future which requires us to take full control if the clients site is split between the two areas.

The covid pandemic has been a challenging period for all businesses, but businesses have now realised how important it is to maintain a clean and healthy environment for their employees to work in. This provides challenges to our operational teams as we have tailored our services to suit, such as; touch point cleaning, fogging services etc.. However it also means that there is huge potential for more growth as many clients have increased their cleaning hours and many companies who previously conducted their cleaning themselves are now looking to professional companies such as ServiceMaster Clean for their expertise and knowledge. Because of this we feel that it is a perfect time to purchase another territory and allow us to grow the ServiceMaster brand within this core area of Wales.

We have already recruited an excellent area supervisor within this area who oversees 20+ contracts which were acquired with the territory and Rachel alongside our two full time contracts managers are ensuring the new contracts are running smoothly in order for us to build up customer confidence and brand awareness ready for future growth into this territory, with huge potential and opportunities.

When we took over the South East Wales territory, two customers who we are currently servicing in South West Wales asked us to tender for the work in their Cardiff/Newport branches instantly. The tenders were successful and the growth was almost instantaneous. Now that the government ‘lock downs’ are finally looking to end within Wales we are really excited to push growth within this area even more and excited to see what the future holds for ServiceMaster South Wales”. Said Jayne Gethin, Managing Director of ServiceMaster Clean Contract Service South West Wales & South East Wales

“Jayne has been an exemplary ServiceMaster Clean Contract Services Business Owner and has exceptional commitment to providing excellent service to her clients, we have no doubt that Jayne will continue to grow an exemplary cleaning business across the South East of Wales, just like she has across the South West”, added Guy Strang, ServiceMaster Clean Contract Services Brand Manager.

If you are based in South Wales and are not totally happy with your current commercial cleaning provider, get in touch with Jayne and her team today to see how they can help you keep your building clean.

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15 for 10

ServiceMaster Clean Contract Services Swansea have been providing Contract Commercial Cleaning Services for over 10 years to commercial clients that cover many different types of industries including; retail outlets, offices, charities, doctor surgeries and manufacturing plants. This month we celebrate not just with one client reaching this impressive milestone but two!

Warm Wales, who are based in Kenfig Industrial Estate, Port Talbot and Toast who are based in Swansea Enterprise Park, are the fourteenth and fifteenth clients respectively, who have been using our commercial cleaning services for over ten years. Both clients started using our commercial cleaning services in January 2008 and even though both companies have re-located within that time we have moved with them to their new locations and adapted our commercial cleaning services to their businesses needs and requirements.

Jayne Managing Director for ServiceMaster Clean, Swansea & South West Wales said:
“As always it is great celebrating these milestones with our clients who have been loyal to ourselves over the last ten years. I appreciate that we operate within a very competitive market but days like today demonstrate that we must be doing something right within the services we provide. It is great to see each others companies grow and as a result relocate over the years. I am very much looking forward to working alongside both companies in the future and celebrate more important milestones together. Thank you to all at Warm Wales and Toast for your continued loyalty and support.”

Warm Wales and Toast now make it 15 clients who have been using our services for over ten years, throughout 2018 we will be celebrating more of these anniversaries with another 6 clients having 10 year anniversaries due, this will bring the total to 21 clients which is extremely impressive in such a competitive industry. Thank you to all of our clients for your continued support and loyalty.

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ServiceMaster Swansea is celebrating after picking up not one but two business awards

Growth Award

ServiceMaster Swansea & South West Wales scooped the North Star Growth Award, as well as the North Star Customer Service Award at the 2017 national conference for ServiceMaster limited held in June.

ServiceMaster Swansea provides commercial cleaning services for doctor surgeries, veterinary practices, car showrooms, sport stadiums, offices, factories and schools throughout Swansea, Carmarthen, Neath, Port Talbot, Bridgend, Llanelli, Merthyr Tydfil and Pembrokeshire.

The company, owned by Jayne & Paul Gethin, is a franchise of ServiceMaster Limited and has had a steady growth rate for a number of years now. This is the second year they have taken both the growth and customer service award and believe winning these awards together demonstrates the right mix within the business.

“To pick up these two awards for the second year running demonstrates that customer retention is as important as business growth and they can be achieved together – hand in hand.” Commented Business Development Manager, Jonathan Gethin.

“As well as picking up these awards, the last 12 months have seen us move into bigger business units as well as celebrate being awarded our first tender from the Sell2Wales website which was open to applicants throughout the UK.” Finished Jonathan.

Having traded for over 13 years now, the business has high aspirations for the next 12-months and hope to increase their turnover to £1.5 million.

Picking up these awards for one year is a success in itself, but to go and claim them for the second-year running is no easy task.

“It feels great to have won again. Sometimes the cleaning world can be a thankless industry as we are only contacted when there is something wrong, so winning these awards really boosts team morale.

“We can’t wait to see what the next 12 months has in store for us as a business – watch this space!” Finished Jonathan

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Celebrating 10 years

Following our 10th anniversary of trading in 2015 we have proudly celebrated with ten clients who have been using our commercial cleaning services for over a decade. June 1st 2017 marked yet another ten year client anniversary bringing our grand total up to an impressive 11 clients.

Strawberry Place Surgery in Morriston, Swansea commenced using our cleaning services in 2007 where we serviced their old surgery for a short period before undertaking their commercial cleaning needs within their brand new purpose built doctor surgery.

Jayne our Managing Director for ServiceMaster Clean, Swansea stated “Once again we have witnessed another great milestone of providing ten consecutive years of commercial cleaning services, this is our eleventh client we have celebrated this milestone with, within the last two years and each and every time it feels as special. I understand the industry we work in is very competitive and I would like to thank Nicola and her team at Strawberry Place Surgery for the loyalty they have shown towards my company and I look forward to working closely with Nicola and her team over the forthcoming years.”

Strawberry Place is the eleventh commercial client to celebrate the ten year milestone which now includes five doctor surgeries, three office cleaning contracts, one charity with multiple sites, one factory and a retail outlet, with two more approaching throughout the year. We look forward to bringing you the news.

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Award Winning

2014 B2B British Franchise of the Year Finalist.
We are currently in the top three for the Business to Business British franchise of the year award and are awaiting the result which will be accredited in October 2014.

2013 Skills and Development Award – South Wales Chamber of Commerce
Further more form the investors in people award the South Wales Chamber of Commerce accredited ServiceMaster with this award for once again the development of staff.

2013 Investors in People – Bronze
This was achieved on the first attempt and shows the continual development of staff and highlights staff retention.

2010 ServiceMaster Marion E Award
The highest award in the ServiceMaster franchise and also the final award possible to achieve. This is picked from over 300+ franchises and is held in the highest recognition.

2007 ServiceMaster Award of Excellence
This is for the pursuit of excellence in customer retention and brand recognition whilst positively growing the franchise.

2005 ServiceMaster Frank Small Award
Highest growth for a new ServiceMaster Franchise in the UK.