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ServiceMaster Clean Contract Services UK Franchisees Attend ServiceMaster Brands Conference in Las Vegas

Three UK franchise partners attended the ServiceMaster Brands conference in Las Vegas, gaining valuable insights on sales growth, new revenue streams, and business leadership.

UK Franchise Partners Attend Global Brand Conference in Las Vegas

Three UK franchise partners recently travelled to Las Vegas to attend the annual ServiceMaster Restore and ServiceMaster Clean Annual Conference in the United States. CJ Micallef from ServiceMaster Clean Contract Services Manchester, Kevin Harden from ServiceMaster Clean Contract Services Mercia and Siva Kugathas from ServiceMaster Clean Contract Services AAA all had the pleasure of visiting the States for their annual Clean and Restore Conference. The event brought together more than 1,000 franchise owners, leaders, and industry experts from across the global ServiceMaster network.

The conference gave UK partners the chance to learn from top performers, hear from world-class speakers, and bring back practical ideas to support business growth across the UK franchise network.

Attending global events like this is a key part of staying competitive in franchising. It allows franchise owners to see what works in other markets and apply those lessons to their own businesses.

A Strong Focus on Sales Growth

One of the main themes throughout the conference was the importance of maintaining a clear sales focus. Successful franchise businesses do not rely on referrals alone. They invest in structured sales activity to support long-term growth.

Delegates heard how hiring dedicated sales people can help franchise owners scale faster, win larger contracts, and create more predictable income. Businesses that treat sales as a priority tend to grow quicker and remain more stable during challenging periods.

For UK franchise partners, this message reinforced the value of building a strong pipeline and investing in people who can drive new opportunities and programmatic marketing strategies which support business growth locally, regionally and nationally.

Creating New Revenue Streams Through Strategic Partnerships

Another key learning from the conference was the importance of being creative with revenue streams. Many successful franchisees in the US have expanded their services by building relationships with sister services and trusted local partners.

By forming these strategic affiliations, franchise businesses can offer clients a more complete service. This end-to-end approach makes it easier to build long-term customer relationships.

For UK partners, this opened up new ideas about scaling up business and  how collaboration can lead to strategic growth without changing the core business model.

Keynote Message From Admiral William McRaven

One of the standout moments from the conference was the keynote session delivered by William H. McRaven, the retired US Navy Admiral known for leading high-profile military operations.

His message to the audience was simple but powerful, “Don’t ring the bell.”

He spoke about discipline, resilience, and the importance of pushing through difficult moments instead of giving up. The session held the attention of all 1,000+ delegates in the room and left many feeling motivated and energised.

The lessons shared were not only relevant to business, but also to personal life, leadership, and long-term success.

Experiencing the Energy of Las Vegas

Alongside the conference sessions, the UK franchise partners also had the chance to experience the atmosphere of Las Vegas.

Between meetings and events, they spent time exploring the city, visiting well-known landmarks, and enjoying the unique energy the location is famous for. These moments also gave delegates the opportunity to build stronger relationships with franchise owners from other countries.

Networking outside the conference room is often where valuable ideas are shared, and this trip provided plenty of opportunities to connect with the wider global network.

 

Bringing Global Ideas Back to the UK Network

Overall, the conference was a valuable experience for the UK franchise partners who attended. They returned with new ideas, fresh motivation, and practical strategies that can be shared across the wider UK network.

Events like this show the strength of being part of a global franchise brand. Learning from other markets, meeting fellow franchise owners, and hearing from experienced leaders helps businesses continue to grow year after year.

A huge thank you goes to the ServiceMaster Brands US team for the invitation and for delivering a fantastic conference. The experience reinforced the benefits of being part of an international franchise network, and the UK partners are already looking forward to the next event.

If you’re looking for a cleaning company that delivers nothing less than excellence-  speak to ServiceMaster Clean Contract Services today. We’ll keep your business spotless, safe, and ready to impress. Find your nearest ServiceMaster Clean Contract Services business or call 0800 021 3970 today.

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ServiceMaster Clean AAA Steps Up for the Forget Me Knot Challenge

Making steps to raise awareness for the Forget Me Knot Challenge at ServiceMaster Clean AAA.

The team from ServiceMaster Clean AAA held a team walk as part of this year’s Forget Me Knot Challenge to raise awareness and funds for those living with dementia in the UK.

The Forget Me Knot Challenge

Alzheimer’s Society is symbolised by the forget-me-not flower, which has long been associated with Alzheimer’s and dementia due to its connection to memory loss. The Forget Me Knot Challenge is a sponsored virtual relay where staff and owners from various UK businesses run, walk, or cycle the total mileage between each location, linking them together and raising funds for Alzheimer’s Society: creating the Forget Me Knot. Walking to raise awareness and honour those affected, the team showed that even small steps can make a meaningful difference.

Members of staff had a fantastic time walking together at Epsom Downs Racecourse, enjoying the views, fresh air, and great company while racking up around 12,000+ steps each in two hours. Even those who couldn’t be there in person joined in by walking in their own local towns, making it a fun, inclusive, and heartwarming team effort that brought everyone together in spirit.

The walk was a lovely chance for everyone to catch up outside of work and enjoy the fresh air. With plenty of laughter, the team came away feeling closer and proud of raising the miles on the Forget Me Knot Challenge.

Support the Challenge

If you’d like to help support our teams, please visit our JustGiving page to donate, or, if you’re one of our clients, please feel free to speak to our staff about donating.

Thank you for all your support!

Need professional commercial cleaning?

Learn the value of a cleaner who cares by contacting the AAA team on 0800 047 1747 or finding your nearest ServiceMaster Clean business for a free, no-obligation quote on our services today.

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ServiceMaster Clean AAA Awarded for Commitment to Staff and Community

ServiceMaster Clean AAA has been recognised for its commitment to its people, from staff to their wider community, through two coveted North Star Invest Awards.

The ServiceMaster Thrive in 2025 conference and gala evening saw Siva Kugathas and his team take home multiple prestigious awards for growth, client satisfaction and employee contributions.

But that’s not all, they also walked away at the end of the night with two prestigious North Star Invest Awards for their support and investment in their stakeholders and their well-being.

A Great Place to Work

This award honours businesses that truly prioritise their people by putting meaningful initiatives in place to strengthen engagement, boost staff retention, and create an environment where their team feel supported and motivated. These efforts lay the foundation for long-term success and help maintain a competitive edge in the local market.

As this year’s winners, ServiceMaster Clean AAA has shown exactly what that looks like in action to create a great place to work. From team outings to build a stronger work culture to sponsoring employees in developing their skills in any subject or area of personal development they choose, they’ve built a culture where achievement is celebrated, and teamwork thrives, resulting in a committed, high-performing team that delivers consistent results.

Collecting the award on behalf of the business was Operations Support Manager Jibu Sahadevan Sukritha, who fittingly provides a key example of the business’s support for its people, as he was sponsored by the company to work in the UK when he first started, and the company paid for him to come to the UK and took care of all his legal proceedings.

He testified upon receiving the award how well-deserved the award was, saying:

“It’s like a second home for me, from the team, our development and all my colleagues, everything.”

Giving Back to the Community

This award recognised ServiceMaster Clean AAA as a business that embodies the spirit of giving back. They give not only locally but also internationally. From supporting local charity events and making generous financial contributions to backing team members in their fundraising efforts and engaging in international initiatives, their impact is both far-reaching and deeply personal.

“ Giving back to the community is important to me. I think personally, to me, it’s in my DNA. That’s how I’ve been brought up, and that’s the way I want my company to be,” said Siva upon collecting his award.

“We split three ways on who we support. One is the local people in need: we put homeless people into their own homes to live in partnership with our local YMCA, and I’m very, very proud of that. That’s the thing that gives me the most satisfaction about our community activity, putting those people from the street into accommodation and sheltering them, giving them food, giving them clothing, and giving them the security and getting them off the street.”

“We provide various things to our staff as well, to help, educate and support them. And also recently, as of two years ago, we started to look after the environment, and that’s very close to my heart.”

Want an award-winning cleaning service?

If you would benefit from cleaning services from a multi-award-winning business, contact Siva and his team on 0800 047 1747 today.

Or nationwide,  find your nearest ServiceMaster Clean Contract Services business to learn more about our services in your area.

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ServiceMaster Clean’s Forget Me Knot 2025 for Alzheimer’s Society

ServiceMaster Clean is participating in the third annual Forget Me Knot Challenge to support Alzheimer’s Society. 

Alzheimer’s is commonly misunderstood as a natural part of ageing.

However, it is a deadly neurological disease that is currently the UK’s biggest killer, estimated to affect 1 in 2 people in the UK in their lifetime.

This year, ServiceMaster brands across the UK have once again partnered with the Alzheimer’s Society to help them provide help and hope to the 900,000+ people living with dementia in the UK.

Throughout 2025, we’re working closely with our friends at the Alzheimer’s Society to raise a further £10,000 as part of our commitment to supporting them in their cause.

And as part of our fundraising commitment, our businesses nationwide are again undertaking the Forget Me Knot Challenge.

But what is the Forget Me Knot Challenge? And how can you get involved?

This blog post has all the details.

What is the Forget Me Knot Challenge?

The Alzheimer’s Society is represented by the forget-me-not flower, long associated with Alzheimer’s and dementia due to its impact on memory loss.

The Forget Me Knot Challenge is a sponsored virtual relay in which staff and owners from our businesses across the UK run, walk, or cycle the equivalent total mileage between each of our businesses, tying them together and raising funds for Alzheimer’s Society: creating the Forget Me Knot.

How to support us

If you want to support us, please visit our Just Giving page to donate online.

Or, if you’re one of our customers, please feel free to speak to our staff about donating.

Thank you for all your support!

To stay up to date with how we’re doing, stay tuned to our blog and social media channels over the summer.

Need professional commercial cleaning?

Learn the value of a cleaner who cares by finding your nearest ServiceMaster Clean business for a free, no-obligation quote on our services today.

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Siva Kugathas recognised at International Sustainability Business Summit and Global Business Leadership Forum

ServiceMaster Clean AAA business owner awarded for environmental consciousness on home soil at the Sustainability Business Summit and Global Business Leadership Forum 2025.

 Siva Kugathas from ServiceMaster Clean AAA left war-torn Sri Lanka at 18 to travel to the UK. A single father to his two children, he wanted to provide them with a better life.

He returned this week as a decorated and successful business owner to collect the South Asian Award of Appreciation for his commitment to sustainability at the International Sustainability Business Summit and Global Business Leadership Forum 2025, and the Social Entrepreneur of the Year in Cleaning award.

This blog post has all of the details.

Sustainability at ServiceMaster Clean AAA

For Siva and the team at ServiceMaster Clean AAA’s 19 locations across the UK, sustainability and social responsibility are core to how they conduct business.

As Siva testified during his speech for the Global Business Conclave at the House of Lords earlier this year, it is up to businesses that often disproportionately impact the environment compared to other contributors to take action for change.

“In our market, sustainability has become a hot-button topic, but many businesses, despite possibly having the most skin in the game, have been slow on the uptake. In fact, Forbes recently estimated that although 90% of companies agree that sustainability is essential, only 60% have implemented any strategy to improve their practices.”

At ServiceMaster Clean AAA, Siva has gone to great lengths to ensure his business acts sustainably, most notably, opening the ServiceMaster Clean AAA Woodland in 2023 as a conservation area for local wild and plant life, where the team plants a new tree for every new contract signed across the UK to offset the carbon emissions produced by their operations.

This initiative helps support the local ecosystem and allows Siva’s commercial clients to be included in their campaign for a more sustainable future, efforts that have already seen ServiceMaster Clean AAA certified as a carbon-neutral business, and now the South Asian Award of Appreciation.

Community Support

Alongside his sustainability award, Siva was awarded for his community support both in the UK and Sri Lanka. As a leader who is keen to always lead from the front while giving back, Siva is always searching for new ways to support his community across the UK and in Sri Lanka.

“I am determined to take care of my community and work hard to engage with it at every level through my business. This philanthropic core is also baked into my culture, wherein there is no question or ulterior rationale for ‘giving back’, as it were. Community is everything. So, of course, giving back is just what you do,” he says.

Over the years, this has included supporting staff with their education and personal development, raising thousands for various charities, annually sponsoring the YMCA in Guildford to allow them to provide support to the homeless, and helping fund education for disadvantaged children through Barney and Echo, to name a few.

Want an award-winning cleaning service?

If you would benefit from cleaning services from a multi-award-winning business that gives back to their community and planet, call the AAA team today on 0800 047 1747.

Or, nationwide, find your nearest ServiceMaster Clean Contract Services business to learn more about our services in your area.

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ServiceMaster Clean AAA Inducted into Corporate LiveWire Global Awards Hall of Fame

ServiceMaster Clean AAA: hot off the press and into the Hall of Fame!

Siva Kugathas and his team at ServiceMaster Clean AAA are centre stage as the cover stars of this year’s Corporate LiveWire Global Awards Magazine and inductees into their Hall of Fame as a multi-award winner!

This blog post has all the details.

As the winner of Commercial Cleaning Company of the Year, ServiceMaster Clean AAA stood out from the crowd in the busy world of commercial cleaning for its dedication to quality and precision, tailored processes and culture of high customer satisfaction.

Having won this accolade in 2024 and 2025, the business has been inducted into the awards’ Hall of Fame and is standing out as the featured cover star of this year’s awards magazine!

An honour for which business owner Siva Kugathas travelled to Las Vegas to collect the award, mark his induction and (of course) take a photo with his magazine cover.

Sharing the secret to success in commercial cleaning

For ServiceMaster Clean Contract Services AAA, success in commercial cleaning has involved ensuring excellence across multiple sectors, from health and medical facilities, educational environments, housing associations, retail and car showrooms, and offices and commercial spaces.

Their four-page spread in the Global Awards Magazine details their success in these spaces, and how they service the clients in these industries and their unique cleaning needs.

Want an award-winning cleaning service?

If you would benefit from cleaning services from a multi-award-winning business that gives back to their community and planet, call the AAA team today on 0800 047 1747.

Or, nationwide, find your nearest ServiceMaster Clean Contract Services business to learn more about our services in your area.

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Love, ServiceMaster Clean

We’re spreading the love this Valentine’s Day.

Happy Valentine’s Day from ServiceMaster Clean Contract Services!

No matter your business, the love of clean premises is universal.

Whether you’re an office, housing association, car showroom, education or medical facility, keeping your commercial property spotless is how you show you care.

Not just about your customers and patrons but your staff and your image.

Quality cleaning is often an invisible but essential tool. When it’s there, it can go unnoticed, but when it’s absent, it’s more than apparent.

That’s why we’re sharing the love this Valentine’s Day and giving flowers to our brand and industry.

As one of the UK’s top commercial cleaning providers, our franchisees up and down the country care about the territories they serve.

As local businesses backed by a multinational brand, they are equipped with the best training, expertise, and equipment to deliver the highest standard of cleaning every time.

All there is to love about ServiceMaster Clean Contract Services

Trusted by clients all across the UK for our unlimited coverage and exceptional capacity to provide bespoke and expert contract cleaning solutions, there are a lot of reasons to love ServiceMaster Clean.

Our clients love us for our:

  • ISO-accredited services
  • UK-wide coverage offering customers limitless capacity all year round
  • Vetted, approved and fully trained operatives
  • Streamlined management – dedicated area manager whose priority is service quality and assurance
  • Regular on-site quality audits and feedback
  • Professional carpets, hard floors and upholstery solutions
  • Bespoke maintenance solutions that fit budgets and go beyond expectations for what your space needs
  • Hassle-free service: we use our exclusive range of products and maintain supplies and consumables for optimal efficiency
  • Workforces of over 5000 – We provide cover cleaners when life happens, so your space and services are never compromised
  • Out-of-hours cleaning for minimal disruption to your business

What we love about ServiceMaster Clean Contract Services

We spoke to some of our franchisees, to see what they love about their businesses.

CJ Micallef, from ServiceMaster Clean Contract Services Manchester and winner of both an HSBC UK BFA British Franchise Award and Great British Franchisee Award, says what she loves about her business is:

“I love ServiceMaster Manchester because of what my team achieves daily for our customers and colleagues,” she says.

“We are expert problem solvers that go above and beyond for our customers.

In an industry notorious for its problems, we demonstrate through our service delivery that no issue is too big to overcome and that with every challenge there is an opportunity for all.”

I love that our customers trust and value what we say and do. Which is a testament to our longevity within the commercial contract cleaning market.”

Great British Entrepreneur, Siva Kugathas, from ServiceMaster Clean Contract Services AAA says what he loves about his business is the flexibility and the community of our franchise network, and the support he gets from being part of that community.

AAA’s Marketing Admin, Olivia Richards adds that she loves ServiceMaster Clean for the relationships forged there:

“I love ServiceMaster AAA! Our team is so passionate about making a positive difference for our customers, and we always strive to go the extra mile to ensure everyone is happy. We see every challenge as a chance to learn and grow, and it’s our teamwork that helps us tackle any obstacle that comes our way.”

 “We’re really proud of the strong relationships we’ve built with our customers over the years. The trust they place in us is a true testament to the quality of our work and the integrity of our team. We believe that these wonderful connections are what keep us thriving in the commercial cleaning industry.”

 “At ServiceMaster AAA, we genuinely enjoy what we do! For us, it’s not just about cleaning; it’s about creating lasting value and building trust every step of the way.”

Show your premises some love.

At ServiceMaster Clean Contract Services, we love what we do and work closely with clients in a range of commercial industries through regular audits that enable us to go above and beyond in the service we deliver.

Show your premises some love this Valentine’s Day by joining forces with the local experts at your nearest ServiceMaster Clean Contract Services business.

Call 0845 201 1184 to see how our teams can help you today.

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ServiceMaster Clean AAA owner Awarded for Inspired Entrepreneur and Leadership in UKBA24

Siva Kugathas, owner of ServiceMaster Clean AAA, wins big in the UK Business Awards 2024 for leader and entrepreneurship for the second year running.

European Franchisee of the Year Siva Kugathas from ServiceMaster Clean AAA has been recognised for the second year in a row at the UK Business Awards.

Here’s the full story.

UKBA24

The UK Business Awards were founded to champion enterprise and leadership excellence by recognising exceptional business initiatives.

After winning last year, Siva has once again taken home the Leader of the Year (SILVER) Award as well as Entrepreneur of the Year (GOLD).

Leader of the Year:

This category recognises someone in a leadership position who’s inspired, guided and reassured staff.

With over 925 staff across 19 territories, Siva is dedicated to ensuring his team is at the forefront of his operation, as having the right people in the right places directly impacts the service we deliver to our clients due to our regular on-site audits that allow us to maintain the best possible service to suit your needs.

This, and the exceptional care Siva shows to his staff through 360º feedback sessions and comprehensive mentorship schemes, is a huge contributing factor to his Net Promotor Score of 80+ (more than double the industry average).

Over half of Siva’s sixteen area manager positions were promoted from cleaners – evidencing the success of his ability to mentor and support staff from an entry-level role to a role with more responsibility.

This is all highly unusual in the cleaning industry, not only because, often, cleaners do not progress within a company – usually due to the lack of internal structure to support their growth – but they also tend not to stay in any one company for too long.

Siva has created a stable workplace environment where his staff are happy to come to work and stay with the business for a long time, as they know that they are valued and will be supported should they aspire to develop their skills.

Entrepreneur of the Year

This award is given to a winner who has steered their business to success with innovative ideas, intelligent management techniques and dedication to being the best – which is Siva to a tee!

Siva arrived in the UK at 18 from war-torn Sri Lanka and worked from the minute he arrived on British shores. A single father, he was determined to make a name and a better life for himself and his family. He joined ServiceMaster Clean Contract Services in 2017 from a background in franchise business management and has grown a single unit in Guildford with 17 staff to a 19-territory empire.

Award judge and Training Director for First Impression Training, Marie Cross, said of Siva and his accomplishment:

“What a total inspiration you are, Siva, especially to other young, up-and-coming entrepreneurs who can learn so much from your incredible story of success!”

Need an award-winning cleaner?

If you would benefit from professional contract cleaning services from a multi-award-winning business, contact the team on 0800 047 1747 or find your nearest ServiceMaster Clean Contract Services business to see how we can help you today.

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BFA HSBC UK British Franchise Awards 2024 Countdown and Sit-down: Siva Kugathas

We sat down with BFA HSBC UK British Franchise Awards finalist Siva Kugathas from ServiceMaster Clean Contract Services AAA.

Siva Kugathas is ready for the BFA HSBC UK British Franchise Awards.

Siva, the owner of ServiceMaster Clean Contact Services AAA, was named a finalist in the BFA HSBC UK British Franchise Awards 2024 in July after winning big last year.

Siva is being recognised in the Business Builder category for purchasing a profitable resale business and excelling by executing strategies that elevate it from good to great.

We sat down with Siva ahead of the awards finals this week to discuss the awards and see how it feels to be a finalist.

About Siva and ServiceMaster Clean Contract Services AAA

Siva purchased ServiceMaster Clean Contract Services Guildford in 2017 as a resale from an existing franchisee.

At the time, the business turned over £50,000. In a matter of years, he has transformed it into a shining star in his multi-million-pound, multi-territory empire: ServiceMaster Clean AAA.

Using the ServiceMaster Clean model and thorough strategies that combat common hurdles in the cleaning industry, Siva has transformed a good business into something great.

What inspired you to take the plunge and enter the awards? 

“After winning last year, I knew the value that the BFA HSBC UK British Franchise Awards bring to a business. I also didn’t want to rest on my laurels and recognise my business’s overall journey and how we’ve grown in the last year and prove that we can keep getting better and better.”

Why did you specifically choose the category? 

“The Business Builder category lets us tell the story of ServiceMaster Clean AAA from where we started to where we are today. I’m really proud of our journey, and I feel that this category allows us to share and be recognised for that.”

What does being a finalist signify for you and your business?

“Being a finalist means so much. For me, it’s about showcasing who we are and what we do, and it means a lot to be recognised by the BFA and HSBC UK alongside all the other great franchisees. And for my team, it means a lot as well. Not only do we all want to be a part of something great, but without them doing the day-to-day, we wouldn’t be able to grow as we have or do what we do, so any award that recognises the business is also for them.”

 Are you excited for the awards night?

“I am very excited; it is a great event, and it’s always such a fantastic atmosphere with so many accomplished members of the franchising world in the UK in one room.”

Need a new cleaner?

If you would benefit from professional contract cleaning services from a multi-award-winning business, contact the team on 0800 047 1747 or find your nearest ServiceMaster Clean Contract Services business to see how we can help you today.

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Get to know Siva Kugathas

Meet Siva Kugathas, a finalist in this year’s BFA HSBC British Franchise Awards.

Say hello to Siva Kugathas, owner of ServiceMaster Clean AAA.

The business, which provides expert contract cleaning services across swathes of the UK, has been shortlisted for the Business Builder award at the BFA HSBC British Franchise Awards 2024 after winning Franchisee Trailblazer and People’s Choice awards last year.

Here’s everything you need to know about him.

Who is Siva Kugathas?

Siva Kugathas purchased ServiceMaster Clean Contract Services Guildford in 2017 as a resale from an existing franchisee.

At the time, the business turned over £50,000, but in a matter of years, he has transformed it into a shining star in his multi-million-pound, multi-territory empire.

As an astute businessman with 20 years of experience in franchising for brands like KFC and Pizza Hut before buying his ServiceMaster Clean franchise, Siva knew the success that could be achieved through investing in a successful franchise.

Using the ServiceMaster Clean model and thorough strategies that combat common hurdles in the cleaning industry, Siva has transformed a good business into something great.

He has been ambitious from the start, with an initial goal of creating more job opportunities and rapid growth within the local area.

His practices around employee mentorship, customer satisfaction, ‘celebrity service’ and employing a dedicated sales team allowed him to transform his business into a bastion of success.

Initially doubling the size of his operation in just 18 months, he has also acquired 18 further territories in 7 years. As a top-performing franchisee, he is committed to exceeding client expectations and driving the business.

Creating a staff-centred work environment

Siva knew that to transform his business, he needed to transform his staff.

Cleaning is an industry that holds staff at its core, but staff turnover is notoriously high at an average of 400%.

Therefore, since 2017, Siva has implemented multiple initiatives to improve employee well-being and retention to motivate his staff’s investment in the success of his operation. Initially, he implemented senior-level staff bonus schemes alongside a quarterly bonus scheme for all full-time employees.

He also created a sponsorship scheme whereby at least two management staff can study any course in an area of their choice to support their growth and development.

He regularly holds social events for management and full-time cleaning staff to boost morale and cultivate team spirit. This reduced staff turnover and meant Siva recruited over 150 employees last year.

Staff are spread across his territories from Canterbury to Scotland, with offices in key areas led by Siva’s centralised oversight from Guildford and supported by a team of area managers. Through the mentorship scheme, senior staff have achieved accountancy, bookkeeping, admin and secretarial skills, and executive leadership qualifications.

Five regional managers appointed last year have progressed from cleaning or area supervisor roles and over half of area managers were promoted from cleaners.

This is unusual in the cleaning industry, not only because cleaners do not progress within a company due to the lack of internal structure to support their growth, but they also don’t usually stay in any one company for too long.

By contrast, many of Siva’s staff have been with the business for many years, and his staff has grown from 17 employees to over 900 today.

His employee growth includes being one of the first franchisees to introduce a dedicated salesforce.

This has allowed him to win new business on the back of ambitious targets, with many salespeople winning six-figure contracts and each one pulling in a monthly average of 25 contracts, breaking records in our franchise network and demonstrating the success of investing in staff and encouraging their commitment to driving business success.

Customer Mania

Siva’s business transformation has also been supported by his ‘Customer Mania’ mantra and commitment to delivering “celebrity service” as he strives for every customer interaction to be memorable for all the right reasons.

This can include sending personalised video messages instead of emails to make initial points of contact and ensuring all clients are treated the way Siva would treat one of his celebrity clients. This recently included going above and beyond by providing over 2,500 hours of cleaning to a client for a special event.

This has impacted Siva’s top line and customer satisfaction, as measured on-site through TellServiceMaster and Smiley Forms, and evidenced through his excellent Net Promotor Scores of an average of 88.5 in the last two years, compared to an industry average of 40.

When he began in 2017 and 2018, scores were good at 31 and 22%, but have dramatically risen through the transformations Siva has made in his approach, despite the complications of the pandemic.

Transforming client relationships

Siva’s strategies have also involved transforming customer and client relationships, as this is the central tenant of his service. He knows people buy from people, and happy people buy from happy people.

Transforming his work environment into one where his staff can thrive has placed them in the perfect position to grow sales and deliver a personalised service through regular client meetings. The business practices Celebrity Service with all customers, ensuring they go above and beyond through highly personalised service and seeking regular feedback.

These points of genuine relationality have improved connections to and the satisfaction of customers tenfold, as evidenced by the improvement of his NPS scores.

Siva’s Successes

Siva has demonstrated the success achievable under the ServiceMaster Clean franchise model and in an industry with no ceiling.

With the attitude and ambition to galvanise staff behind a common goal, Siva has already achieved his aspiration to be the top-performing franchisee in the ServiceMaster Clean Contract Services network by 2023.

Want an award-winning cleaning service?

If you are in Guildford, Bracknell, Heathrow, Slough, Woking, Luton, Watford, Canterbury, Dover, Colchester, Ipswich, York, Doncaster, Lincolnshire, Aberdeen, Inverness, Stirling or Carlisle and would like to benefit from a cleaning service from a multi-award winning business, call Siva and his team today on 0800 047 1747.

Or, nationwide, find your nearest ServiceMaster Clean Contract Services business to learn more about our services in your area.

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Three ServiceMaster Clean Businesses make the shortlist for the BFA HSBC UK British Franchise Awards 2024

Three franchise business owners from ServiceMaster Clean Contract Services have risen to the top of the franchising world as finalists in the BFA HSBC UK British Franchise Awards 2024.

Within the world of franchising, the BFA HSBC UK British Franchise Awards are some of the most prestigious awards a franchise business and brand can win.

They celebrate excellence and showcase the innovation, dedication, and positive impacts franchises make across the UK.

In this, its 35th Year, the awards have seen a record number of entrants, with hundreds of businesses across the nation throwing their hats into the ring for consideration from the expert judging panel: spearheaded by the BFA’s Chief Executive, Pip Wilkins and HSBC UK’s Head of Franchising, Gillian Morris.

Despite the competition, not one, not two, but three ServiceMaster Clean Contract Services businesses are among the final shortlist of applicants across three categories.

ServiceMaster Clean Contract Services Manchester – HSBC UK Best in Class Multi-Unit Single Brand Award

The BFA describe the HSBC UK best-in-class multi-unit awards as ‘like no other.’

It recognises business owners who have built empires in franchising.

The judges were looking for ‘a franchisee [who] has a clear passion for business and is a master of managing management teams.’

CJ Micallef is the daughter of ServiceMaster Clean Contract Services Manchester’s original owners, Sarah and Martin Steinman, who started the business in 1991 and operated out of the conservatory of their family home.  

CJ joined the company in 2004 as a Key Account Manager after a career working in leadership roles for companies like Starbucks Coffee.

Today, she is Managing Director, having taken the reigns of the family business.

She has been instrumental in expansion through the growth of the business’s turnover, capacity, and efficiency.

The business boasts one of the ServiceMaster Clean brand’s largest local market shares, achieved through organic and local sales growth, and only eight national accounts, despite only covering one major city and competing with approximately 440 cleaning companies.

In 2019, CJ created a five-year plan to reach a £5 million turnover when turning over £2.5 million.

They have achieved above and beyond their goals and, with a current turnover of £5.2 million, are growing in line with their 37% growth in the last year and consistent growth in previous years.

When they formulated these goals, they were primed for growth but were halted by COVID-19. They have since grown by over £2 million in two years.

They have expanded both licenses to have much greater coverage across Greater Manchester and Cheshire through a fleet of branded vehicles, which have grown by 17 cars in the past 12 months, improving the business’s operational capacity and efficiency and the size of the franchise operation through our market share and brand visibility locally.

The franchise now serves 200 clients across 850 sites in vital markets like offices, schools and housing associations.

ServiceMaster by Deeland – HSBC UK Best in Class Multi-Unit Multi-Brand Award

ServiceMaster by Deeland is also shortlisted in the Best-in-Class Multi-Unit category as a Multi-Branded operation due to the professional residential and commercial carpet and upholstery and disaster restoration services, they provide under the ServiceMaster Restore and ServiceMaster Clean brands alongside their contract cleaning services.

The business was started by Contract Services franchisee Nick Dee Shapland in 1991 as a sole trader in Newbury and Reading.

In 2021 it became an Employee Ownership Trust, whereby 80% of the company shares are held in trust on behalf of the employees. 

This structurally ensures that their staff can contribute to ideas within the company and benefit from a shareholder distribution scheme.

Not only does this result in greater longevity and expertise amongst their team, but it also ensures that staff are actively invested in the success and growth of the business and go ‘above and beyond’ in providing excellent customer service with a real financial motivation to achieve growth.

All this has contributed to their achievements in business success in the wider world and ServiceMaster’s franchise network.

Not only did they achieve their franchisor-set target of 10% growth annually over the last five years, but they also received multiple awards for growth and environmental initiatives.

ServiceMaster Clean AAA – Business Builder Award

After winning big last year by taking home the Franchisee Trailblazer and People’s Choice awards, Siva Kugathas is now shortlisted in the brand new Business Builder category.

This award recognises a franchisee who has purchased a profitable resale business and

is now excelling by executing strategies that elevate it from good to great.

Siva purchased ServiceMaster Clean Contract Services Guildford in 2017 as a resale from an existing franchisee.

At the time, the business turned over £50,000. In a matter of years, he has transformed it into a shining star in his multi-million-pound, multi-territory empire: ServiceMaster Clean AAA.

Using the ServiceMaster Clean model and thorough strategies that combat common hurdles in the cleaning industry, Siva has transformed a good business into something great.

He has been ambitious from the start, with an initial goal of creating more job opportunities and rapid growth within the local area.

His practices around employee mentorship, customer satisfaction, ‘celebrity service’ and employing a dedicated sales team allowed him to transform his business into a bastion of success.

Initially doubling the size of his operation in just 18 months, he has also acquired 18 further territories in 7 years to grow to a turnover of £6 million last year.

Now, as a top-performing franchisee, he is committed to exceeding client expectations and driving the business to achieve a target of a £10 million turnover by 2027.

The awards evening

Our business owners and their fellow finalists will now spend the next few months working on the next round of judging before the winners are announced in November at the end of the BFA’s annual conference.

The night will be led by Pip and Gillian, who each had highly complementary words for all of the worthy finalists:

Pip Wilkins said:

“We are delighted to be celebrating our 35th year of the BFA awards this year and as always, another exceptionally difficult round of shortlisting for Gillian and I.

Congratulations to each and every one of you who have made the finals; this is in itself a huge achievement and one you should be extremely proud of. The team and I look forward to seeing you in November.”

Gillian Morris added:

“My heartfelt congratulations to the deserving finalists in this year’s British Franchise Awards.”

“Shortlisting the entries and choosing the finalists is one of the toughest challenges of my year but it’s one I love.”

“I was truly inspired by the brilliant businesses amongst this year’s entrants and the finalists really do represent the best of British franchising.”

Want to work with award-winning contract cleaners?

If you would like to benefit from a cleaning service from professional and award-winning local experts, find your nearest ServiceMaster Clean Contract Services business to learn more about our services in your area.

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ServiceMaster Clean AAA wins multiple International Brilliance Awards

ServiceMaster AAA wins four prestigious awards at the International Brilliance Awards 2024.  

ServiceMaster Clean AAA is kicking off 2024 with a bang.

Continuing their winning streak after winning two awards at the BFA HSBC British Franchise Awards,  being made a three-time finalist in the Customer Centricity World Series, and winning big at the UK Business Awards 2023, ServiceMaster Clean AAA has won a total of four awards at the International Brilliance Awards 2024.

About the International Brilliance Awards 2024

The International Brilliance Awards 2024 brought together industry leaders, professionals, and award-winning individuals for an evening of celebration and inspiration.

ServiceMaster Clean AAA and its owner, Siva Kugathas, won four awards categories, making this the fourth year in a row that they have won big at the event.

But what, pray tell, did they win?

The Awards Won

Entrepreneur of the Year – Brilliance Award

This marked Siva as an entrepreneur exemplifying drive, determination and exceptional abilities in creating and administering a successful business, evidenced by his proven record of leadership, ingenuity, tenacity and success.

CEO of the Year – Silver Award

As CEO of the Year, Siva consistently demonstrated clarity of vision, judgment and motivational skills to transform and empower his business.

This award recognises the ability to bring about real change for the better at a company level, in the industry as a whole and in the lives of employees.

Judges also considered entire track records, with extra attention to accomplishments since January 2017.

Having only just hit the ground running when taking over ServiceMaster Clean Contract Services Guildford in January 2017, Siva has turned his single territory operation into a 14-territory empire in this time, going from strength to strength in both business and community support.

Brilliance in Customer Services – Gold Award

This award recognises businesses constantly striving to exceed customer expectations with industry-leading service standards and innovation around customer experience.

Judges also examined how ServiceMaster Clean AAA measured customer satisfaction through NPS, our TellServiceMaster system.

As well as the effectiveness of complaint handling and how customer service improves their commercial performance.

Brand Brilliance (Small to Medium) – Silver Award

The Brand Brilliance Award was selected after heavy deliberation.

The winners are the star entries encompassing the best Business Brilliance over the year.

This award demonstrates consistent growth, strong financial performance, and Brand recognition.

Judges searched for exceptional delivery, site engagement and functionality, security, innovation and ethical practice.

They also examined how staff were engaged and developed, how strategic vision is led, managed and implemented, and evidence of a plan for sustained growth.

Want an award-winning cleaning service?

If you would benefit from cleaning services from a multi-award-winning business, call the AAA team today on 0800 047 1747.

Or, nationwide, find your nearest ServiceMaster Clean Contract Services business to learn more about our services in your area.

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ServiceMaster Clean AAA: Siva Kugathas wins prestigious leadership award

Siva Kugathas from ServiceMaster Clean AAA has been named Leader of the Year.

Just weeks after winning two awards at the BFA HSBC British Franchise Awards and being made a three-time finalist in the Customer Centricity World Series, Siva Kugathas from ServiceMaster Clean AAA has won a prestigious leadership award.

Siva was awarded the Leader of the Year at the UK Business Awards 2023.

The UK Business Awards ’23 

The awards feature 20 categories designed to capture vital aspects of business in the UK.

Siva was nominated for his employee mentorship schemes and his dedication to his team.

The GOLD Leader of the Year award was the highlight of the night and celebrates exceptional leadership as a vital component of commercial success and celebrates the leadership of an inspiring, guiding and reassuring mentor – all of which Siva is in spades!

Award judge and Training Director for First Impression Training, Marie Cross, said of Siva and his accomplishment:

“Having chatted with him at the end of the day, and having heard his back-story (what a fascinating guy!), I’d like to give an extra high-five to Siva Kugathas of ServiceMaster Clean, who won GOLD for Leader of the Year.

What a total inspiration you are Siva, especially to other young, up & coming entrepreneurs who can learn so much from your incredible story of success!”

Siva joined ServiceMaster Clean in 2017 from a background in franchise business management and has grown a single unit in Guildford with 17 staff to a 14-territory empire with over 900 employees.

ServiceMaster Clean AAA’s Employee Experience Strategy

By introducing a rewards scheme and emphasis on team building, Siva has reduced staff turnover and has recruited over 150 new employees this year.

Through the mentorship scheme, senior-level staff have achieved prestigious accountancy, bookkeeping, admin and secretarial skills, and executive leadership qualifications.

Two of these included staff who received qualifications from Oxford University.

The mentorship of Siva’s staff has seen excellent results at all levels of his business.

Staff who initially began with us as cleaners have found ServiceMaster Clean AAA a great place to work and develop.

For example, all regional managers promoted or appointed this year have progressed internally from cleaning or area supervisor roles.

Over half of Siva’s sixteen area manager positions were promoted from cleaners – evidencing the success of his ability to mentor and support staff from an entry-level role to a role with more responsibility.

This is all highly unusual in the cleaning industry, not only because, often, cleaners do not progress within a company – usually due to the lack of internal structure to support their growth – but they also tend not to stay in any one company for too long.

Siva has created a stable workplace environment where his staff are happy to come to work and stay with the business for a long time, as they know that they are valued and will be supported should they aspire to develop their skills.

Want to benefit from an award-winning cleaning service?

If you are in Guildford, Bracknell, Heathrow, Slough, Woking, Luton, Watford, Canterbury, Dover, Colchester, Ipswich, York, Doncaster, or Lincolnshire and would like to benefit from a cleaning service from a multi-award-winning business as a client or employee, call Siva and his team today on 0800 047 1747.

Or, nationwide, find your nearest ServiceMaster Clean Contract Services business to learn more about our services in your area.

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A Christmas Conference Abroad

How business success led to an overseas Christmas for ServiceMaster AAA.

2022 was a year of success for the owner of ServiceMaster Clean Contract Services AAA Siva Kugathas.

From winning and judging awards – including being crowned a Great British Entrepreneur and cleaning up at ServiceMaster Live – to taking part in multiple initiatives to support the local community, there’s been no shortage of activity for Siva and his team.

So, a trip abroad to commemorate the holidays certainly didn’t go amiss!

As part of a Christmas Conference and to celebrate all of the various successes and say thank you for all of their hard work, Siva took his senior leadership team to Antalya in Turkey last month.

The conference

When the team arrived in Turkey, it was time for a traditional dress evening full of celebration and anticipation for the conference, which Siva says created great excitement with guests at the hotel.

The next day, Siva shared 2022 results and unveiled plans & strategies for 2023.

This also involved a session on retaining and growing customers, followed by an evening Awards session, meal and drinks to celebrate and thank those who went above and beyond for ServiceMaster AAA in 2022.

The trip was tied off the next day with a full day to explore Antalya and a final evening meal, after which the team danced the night away before their flight home the next day.

The impact

Now back from Turkey, Siva says that he wanted to take his team overseas as an opportunity to bring everyone together.

With a vast territory covering many different areas in the country and staff based in separate offices nationwide, Siva says his goal with the conference was partly to bring the team together and get them working as a unit.

He says it was great to see his staff in a different environment, which enabled him to see how he can support them in a work setting and reward them for their hard work this year.

He adds that the trip was great fun and that it was lovely that everyone got to share an experience, socialise and get together, which, with such a vast team, doesn’t happen very often!

Could you benefit from a professional cleaning service?

No matter your business, proper cleaning is a top priority but it’s not always easy.

ServiceMaster AAA provides bespoke and expert cleaning services in many areas of the UK and guarantees to go above and beyond your expectations.

Backed by an industry leader with over 60 years of experience, they benefit from the latest expertise, technology and products, exclusive to ServiceMaster: the surefire way to keep your premises looking their best.

If you’re in…

  • Guildford
  • Bracknell
  • Heathrow
  • Slough
  • Woking
  • Luton
  • Watford
  • Canterbury
  • Dover
  • Colchester
  • Ipswich
  • York
  • Doncaster
  • Lincolnshire

Or any surrounding areas, contact Siva and his teams on 0800 047 1747 to request a quote on their expert services today.

Or nationwide, find your nearest ServiceMaster Clean Contract Services business to see how your local experts can help.

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ServiceMaster Clean Contract Services Guildford take on the 16-mile YMCA DownsLink Challenge

The team at ServiceMaster Clean Contract Services Guildford, Bracknell, Thames Valley, East Kent, Colchester and Ipswich are at it again. Giving back and supporting those in difficult situations has been something important to Siva Kugathas (owner of ServiceMaster Clean Contract Services Guildford, Bracknell, Thames Valley, East Kent, Colchester and Ipswich) since he started his business. Siva and his team often take part in events to help raise money and support for charities he feels passionate about.

This time, they plan to take on the 16-mile YMCA DownsLink Challenge.

The challenge takes place on Saturday 17th July 2021 and participants walk the the 16-mile DownsLink from Horsham to Shoreham-by-Sea in support of YMCA DownsLink. YMCA DownsLink help put young people experiencing homelessness back on the path to independence.

You can find out more about the challenge or even sign up yourself here.

If you are in the Guildford, Bracknell, Thames Valley, East Kent, Colchester or Ipswich areas and are looking for a commercial cleaning company that goes Above and Beyond, get in touch with Siva today.

 

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Owner of award winning cleaning company expands his services

Siva Kugathas was new to the world of commercial cleaning when he purchased a fairly small cleaning company back in January 2017. Since that time, Siva has grown that initial business by being totally committed to providing exceptional commercial cleaning services and going above and beyond to meet his client’s expectations.

A testament to the exceptional services that Siva and his team provide are the abundance of awards he has received over recent years including the ‘Transformation’ award from the HSBC BFA awards in 2020, Brand Brilliance awards and local Guildford business awards, where he first started.

Siva came from a franchise background and was always very commercial minded. From the outset, Siva started to build a good team around him, a team that would share his customer orientated ethos. Having taken his first Guildford territory from a small but good business to a great business, Siva expanded his business to a further two territories; Bracknell in 2018 and Thames Valley in 2019. Siva established himself firmly in these areas and having grown the team further, invested in two more areas; Luton & Watford in 2020 despite COVID-19.

This year, Siva has not only expanded his business into Ipswich and Colchester, he has also made the decision to invest in and buy existing business ServiceMaster Clean Contract Services East Kent from previous owner Martin Renny who had owned the business for over 35 years.

Siva plans on working with the existing employees in East Kent and growing the team to be able to provide his high level of service to businesses, educational establishments, healthcare providers and other commercial premises throughout the East Kent area and his team will grow to ensure the same great commercial cleaning service can also be provided throughout the Ipswich and Colchester areas too.

“We are very excited about sharing our experience of providing Above and Beyond service to our new clients in the Colchester, Ipswich and East Kent areas. Working with our new clients and we will roll out our Customer Mania ethos to current and future employees in these areas so they are ready to deliver Above and Beyond service to each and every one of our Clients. Our Award winning team are ready and enthusiastic to train and pass on their experience to the new team and, the whole team are looking forward to building long lasting relationships”. Said Siva Kugathas,

Managing Director of ServiceMaster Clean Contract Services Guildford, Bracknell, Thames Valley, Luton, Watford, East Kent, Colchester and Ipswich.

“Siva’s success really comes down to his commitment to provide customer service above and beyond what is expected. He has built a very strong team that he values and together they support the rest of the business, all the way to the cleaning operatives. Siva has built a very good business and a loyal and happy client base and we are sure he will continue to do so in his new areas of operation”, added Guy Strang, ServiceMaster Clean Contract Services Brand Manager.

If you are not completely happy with your current commercial cleaning provider or perhaps are looking to outsource for the first time, find your local ServiceMaster Clean Contract Services here.

If you are in the Guildford, Bracknell, Thames Valley, East Kent, Colchester or Ipswich areas and are looking for a commercial cleaning company that goes Above and Beyond, get in touch with Siva today.

 

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Siva goes Above & Beyond, Running for Refuge

Siva Kugathas, owner of ServiceMaster Clean Contract Services Guildford goes Above & Beyond again.

Siva is owner of one of the fastest growing ServiceMaster Clean Contract Services businesses in the UK and despite the time and effort Siva puts in to providing exceptional service to his clients, he always finds time to give back to the local community and charities.

During the month of February Siva has completed a 100 mile walk/run in aid of Refuge. Not only did he achieve this, he did it whilst recovering from COVID-19. The event took place straight after Siva was ill with COVID-19, which made it far more of a challenge than planned. Despite all of the odds, Siva managed to complete the walk/run for the event. It was very tough to start with, as Siva’s fitness was very poor following the bout of COVID-19. He was forced to take breaks every half a mile, as breathing was struggle due to the effect of COVID-19 on his lungs, but Siva persevered, knowing it was for a good cause.

“I signed up to this challenge before feeling unwell but wanted to meet my commitment to Refuge. It is a vital charity and supports people when they need support the most. I am in a fortunate position and I want to support people who need help and support. I have experienced what it is like to be a refugee myself as a school age child during a war in Sri Lanka and understand the challenges of needing a safe place” said Siva.

Refuge has been running since 1971, and has led campaigns against domestic abuse. They have grown to become the country’s largest single provider of specialist domestic and gender-based violence services. Now supporting over 7,000 women and children on any given day.

Siva also added, “I am proud to have been involved with this event, and at ServiceMaster Clean Contract Services Guildford we are always looking to closely work with local charities and support them in any way we can”.

If you are looking for a company that goes Above & Beyond to help your with your commercial cleaning requirements, get in touch with Siva and ServiceMaster Clean Contract Services for a free no-obligation quotation today.

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ServiceMaster Guildford go above and beyond to help their clients during Coronavirus pandemic

The last couple of months have been tough for many local businesses and services as they were forced to temporarily close in March when lockdown was put in place; but some had to remain open. Schools, GP surgeries and some businesses all had to remain open to provide vital services. Staying open to provide these valuable services also created its own challenges, keeping staff, patients and pupils safe had new hurdles to overcome.

ServiceMaster Clean Contract Services Guildford (Owned by Siva Kugathas) provide daily and weekly cleaning for lots of local businesses, schools, nurseries and healthcare providers all year round; and as their client’s needs changed, they were able to adapt working patterns to ensure that their cleaning staff could meet the increased demand on some of their client’s sites to ensure that they could continue to operate safely.

Not only have ServiceMaster Guildford managed to meet the changing needs of their existing clients but, Siva and his team were more than equipped to help new clients that needed additional cleaning support during the crisis to help them to stay open safely. Suitable PPE (Personal Protective Equipment) was provided for all of the cleaning staff that kept working to help keep both them and their clients safe. All ServiceMaster Guildford staff received and continue to receive regular communication to ensure they are up to date with changing requirements.

It has long been ServiceMaster Guildfords aim to establish a long-term relationship with their clients in which they play a key role in enhancing the image, cleanliness and hygiene of their clients premises.

In 2018 ServiceMaster Guildford invested in EShield technology, a disinfection system using electrostatic sprayers. They were the first approved users of the patented EShield technology in the UK, and this technology has enabled them to also provide COVID-19 sanitisation within 24 hours of a call from their client. ServiceMaster Guildford have sanitised offices and factories that had had positive COVID-19 cases, enabling them to reopen their premises to resume their services as soon as possible. The requirements for general deep cleans and sanitisation is also increasing as more businesses and services are allowed to open.

Siva’s priority is to go above and beyond to provide exceptional customer service, he is working with all of his clients to help them to continue to operate by implementing new or reviewing current cleaning processes to help make it safe for all.

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YMCA Sleep Easy 2020

Siva Kugathas the business owner of ServiceMaster Clean Contract Services Guildford will be sleeping outdoors again this year on the 20th March 2020 for the YMCA Sleep Easy 2020. Siva is raising money to support the YMCA for the work that they do for young homeless people.

You can help Siva raise money for this great cause by donating directly to their fundraising page – https://www.justgiving.com/Siva-Kugathas?utm_source=Sharethis&utm_medium=fundraisingpage&utm_content=Siva-Kugathas&utm_campaign=pfp-email&utm_term=YdaA53wnB.

JustGiving sends your donation straight to YMCA DownsLink Group so that they can put your generosity to good use!

Thank you for your support!

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YMCA Guildford Foyer up for YMCA Youth Matters awards

All of the team at ServiceMaster Clean Contract Services Guildford, are delighted that one of our clients – YMCA Guildford Foyer has been nominated for an award at the YMCA Youth Matters awards.

Just over 3 years ago YMCA Guildford was registered as a welcome centre for Unaccompanied Asylum Seeking Children (UASC). Due to local authority cuts the welcome centre service was cut. However YMCA Guildford were determined to maintain their services and put to use the expertise developed in that time to support newly arrived UASC within a supported housing environment.

The award they have been nominated for is the Diversity Award 2019 

Read more here: https://www.ymca.org.uk/about/awards/diversity-award-2019#1553519934929-884973d6-8108aea4-3752

We’d love to help the team atYMCA Guildford Foyer get the votes they need to get shortlisted and get the awesome young people they work with to the event and we’d love it if you could help too.