Pass your CQC Audit with ServiceMaster Clean Contract Services LNP
How ServiceMaster Clean Contract Services LNP mobilised at short notice and helped this client pass their CQC audit.
As a medical service provider, CQC audits are always a key date in your diary. Preparing for them can be nerve-wracking and stressful, but with ServiceMaster Clean Contract Services, they don’t have to be.
Our teams nationwide are backed by over 65 years of expertise in providing premium commercial cleaning services to medical premises and trained to ensure your sites are in the best possible condition to pass your audits with flying colours.
In this case study, we see how the team at ServiceMaster Clean Contract Services LNP stepped up at short notice to help a GP Practice whose previous cleaning provider left them unprepared for their upcoming CQC audit.
The Situation at Hand
The team at ServiceMaster Clean Contract Services LNP were contacted by this GP Practice when their next CQC audit was a matter of weeks away. The practice had been using another cleaning company but was experiencing multiple issues with the service provided, and as such, was not confident that they would pass their audit.
In a time of need, the practice manager reached out to our team, whom he remembered from his previous role at a different practice, where we had provided cleaning services.
“We knew about you already, and wanted to give you a try. We thought, since you are providing cleaning services to many GP Practices, your standards must be very high,” he says.
How We Helped
Initially, the practice manager contacted a member of our sales team during a busy summer season, saying he was in urgent need of cleaning. With time of the essence, we sent out a quote that afternoon and organised a site visit for the next working day.
Our Operations Manager conducted the site visit as planned, a week before the CQC audit, and began the cleaning of two surgeries that night and continued to do so every night that week while organising a team to carry out a thorough deep cleaning before the inspection, which included the cleaning of all of the surgeries’ carpets and flooring.
The Results
Turning the situation around for the practice, the deep cleaning and attention to detail from our team meant that when the day of the audit arrived, the surgery passed with no issues!
Since then, the team have continued their work at the surgery and have gone the extra mile in the aftermath of the audit, replacing broken soap dispensers and installing fem bins where they were missing.
Now, a very satisfied practice manager has a word of advice for any commercial premises needing a new cleaner:
“Give a chance to ServiceMaster if you are unhappy with your current cleaning provider and see what they can do for you!”
Need support with CQC cleaning?
If you’re in Leicester, Northampton and Peterborough and could benefit from premium commercial cleaning services from a provider who always goes the extra mile, contact the team on 0116 240 3757.
Or nationwide, find your nearest ServiceMaster Clean Contract Services business today to receive a free, no-obligation quote on our bespoke and professional cleaning services.
