Tag Archive for: anniversary

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30 Years of Trusted Contract-Led Cleaning in Bradford.

For three decades, ServiceMaster Clean Contract Services Bradford has delivered contract-led commercial cleaning for organisations that need consistency, accountability, and dependable standards.

Thirty years in operation is not just a milestone. It reflects the ability to support customer contracts through changing buildings, teams, compliance requirements, and expectations, while keeping service levels steady.

What 30 years delivers for customers

Experience at this level shows up in the day-to-day detail. Cleaning programmes are structured properly from the outset. Site teams are supported and supervised. Issues are identified early and resolved quickly. Reporting is clear, and standards are maintained across the full length of a contract.

This approach has helped the business build long-term customer relationships across offices, public buildings, and commercial environments throughout Bradford. Many clients have remained with the business for years, not because of short-term pricing, but because service delivery holds up.

A strong heritage, strengthened by modern leadership.

While the Bradford business has traded for 30 years, it entered a new phase three years ago under current owner Stuart McCaig.

Stuart brought a background in financial contracting, with 15 years’ experience in data analytics and tender evaluation. That experience influences how contracts are managed, with close attention to performance, compliance, and long-term stability.

Rather than changing the foundations, Stuart focused on strengthening them. He improved contract oversight, introduced clearer feedback routes for customers, and modernised how the business communicates and reports, all with the aim of improving consistency on site.

“The priority has always been to protect what customers rely on,” says Stuart. “Our role is to make sure standards stay consistent, issues are dealt with properly, and contracts are managed with care over the long term.”

Consistency that supports customer confidence

ServiceMaster Clean Contract Services Bradford continues to retain customers well, including many long-standing contracts. When changes do occur, they are usually driven by pricing pressures rather than service performance, which reflects the strength of delivery.

This consistency is supported by the wider ServiceMaster framework, built on more than 65 years of experience in contract-led services. That structure supports quality control, training, and professional standards that commercial clients expect from a long-term partner.

Growth without disruption

Under Stuart’s ownership, the business has grown while maintaining service quality. Turnover has increased by around 50%, broadly doubling from its earlier baseline, driven by retention and careful contract management rather than rapid expansion.

In 2025, the business expanded into Sheffield. This step was taken only once the Bradford operation was stable and performing well, ensuring existing customer contracts continued to receive the same level of service.

Celebrating 30 years of trusted support

On 27 February, ServiceMaster Clean Contract Services Bradford marks 30 years of continuous operation. It is a milestone built on customer trust, committed site teams, and a contract-led approach designed to deliver reliable commercial cleaning over the long term.

As the business looks ahead, the focus remains unchanged. Support customer contracts with consistency. Maintain clear communication. Deliver dependable standards. And continue providing contract-led commercial cleaning that organisations across Bradford can rely on.

To find out more, visit their website. To book your spring clean, call 01274 299 874.

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Celebrating 10 Years of Dedicated Service in Swansea

A valued member of staff celebrates his 10th work anniversary at ServiceMaster Clean Swansea and South Wales.

Last month, ServiceMaster Clean Swansea and South Wales were proud to celebrate a major milestone, the 10th work anniversary of Nick, a valued member of staff.

This blog post has all the details.

Nick’s Journey at ServiceMaster Clean

Nick began his journey with us as a cleaning operative in Swansea, and it didn’t take long for the team to see his potential.

Since then, he’s grown into a vital member of their team, taking on the role of Delivery Driver and Warehouse Manager.

Now he’s done it all, from managing stock and delivering consumables to conducting PAT testing and handling general maintenance across sites. His commitment, reliability, and can-do attitude make a huge difference every single day.

Commenting on his anniversary, owner and directors Jayne, Jonathan and Lianne Gethin said:

“We’d truly be lost without him, and we want to extend a heartfelt thank you for a decade of outstanding service. Here’s to you, Nick and to the next 10 years ahead. Time really does fly when you’re having fun!”

Need a new cleaner?

If you’d benefit from expert commercial cleaning services from a local expert backed by 65 years of experience as part of a multinational brand, contact Jayne, Jonathan and Lianne and the team at ServiceMaster Clean Swansea and South Wales today on 01792 323238 or find your nearest ServiceMaster Clean business to see how we can help you today.

Tom Jackson from ServiceMaster Clean Contract Services Dudley celebrates five years in business

ServiceMaster Clean Contract Services Dudley owner Tom Jackson reflects on five years in business delivering premium contract cleaning services.

It’s fair to say that Tom Jackson’s entry into ownership of ServiceMaster Clean Contract Services Dudley was unconventional.

Already the owner of the UK’s largest Merry Maids domestic cleaning franchise covering Dudley, Wolverhampton and Stafford, Tom expanded his cleaning empire by establishing his contract cleaning franchise in March 2020 – a naturally turbulent time.

“I finished my ServiceMaster academy just as COVID was hitting the UK… it was a bit surreal, and even now, looking back, it still does not seem real,” he says.

However, Tom still made great strides during the pandemic, supporting commercial spaces, medical facilities, and more, which still required expert and quality cleaning more than ever.

“Since coming out of COVID, the business grew in 2021 by over 500%,” he says.

And this hasn’t slowed down in later years, as the subsequent years’ growth has averaged over 50% annually.

To celebrate the fifth anniversary of his ServiceMaster Clean business, we sat down with Tom to discuss how his business has evolved and how he’s planning for the future.

Changes and evolution

In the last five years, Tom’s business has seen many changes, from growth and dealing with COVID-19, to the addition of numerous sites and customers across Dudley.

This has facilitated the need for increased management and a supervisory team across his franchise operations, meaning Tom’s focus has shifted from daily operations to managing at a higher level and driving the business forward.

Outside of his business, Tom and his wife are also puppy raisers, volunteering for Guide Dogs for the Blind and volunteering at local events or training Guide Dog puppies that hopefully go on and make a change in someone’s life.

At times, Tom says that this balancing act has been quite difficult, but his attitude is one of constant openness to growth and learning.

“I have a saying that if you learn something new every workday, that’s five new things this week,” he says.

“The biggest challenge at ServiceMaster is employing part-time staff in multiple locations. Covering absence is sometimes difficult, but with the introduction of two area supervisors and by utilising our Merry Maids staff on occasion to cover jobs, we have managed to maintain our customer service levels. TUPE transfers can sometimes be a challenge in balancing the needs of our clients and making sure that the existing team that is transferring over adhere to ServiceMaster cleaning standards.”

Hence, having the right team has been imperative, and something he sees as his greatest success.

“The Stafford Manager, Ashley, is a success story,” he says.

“I feel his confidence and business knowledge have grown in the two years he has been employed by me.”

Highlights and key wins

Over five years in business, there have been many highlights for Tom and his business, with one of his first big wins still being a memorable moment for the business owner.

“A big highlight was my first £60k a year contract. We have national accounts and local accounts, but the first time we got a larger contract, it was a great feeling of achievement,” he says.

“The second highlight is around people – and I hope Ashley won’t mind me mentioning, but he attended his first-ever business conference with us. He brought his wife to the event and attended the black-tie evening gala event, and the enthusiasm that he came away with after the event [was a huge highlight.]”

Looking to the future: Client Relationships

Looking ahead, Tom is excited to continue his growth, particularly within the Contract Services network of like-minded business leaders.

“I’m very competitive,” he says.

“I love seeing the league tables and figures and comparing how we are doing to other ServiceMaster businesses, that friendly competition between us and our nearest comparable businesses as to who is growing the most.”

To achieve his goals for the business, Tom’s focus for the next year is to bring in more local supervisors and staff to enable him to spend more of his time developing relationships with clients to promote the business locally.

At ServiceMaster Clean, relationships are central to everything we do.

Customers are at the forefront of our operation, and we work hard to build a relationship with you that allows us to go above and beyond when it comes to your cleaning.

By liaising closely with our clients, our staff and business owners like Tom develop a strong working relationship with you and establish your expectations and desires for our services.

We then continue our regular meetings with you to assess your changing situation and ensure we maintain this excellent level of customer service.

We do this primarily through regular audits, Net Promotor Scores and our unique ‘Tell ServiceMaster’ program, which allows customers to submit personal feedback directly to us.

Whatever your need or feedback, positive or negative, we want to hear about it. We make it as easy and convenient as possible for you to let us know how you’re feeling so that we can ensure you get the perfect cleaning service for your operation.

Need a new cleaner?

If you’re in Dudley and the surrounding areas and would benefit from expert and bespoke cleaning services from an established and decorated professional, call Tom and the team today on 0345 824 2424.

Or nationwide, find your nearest ServiceMaster Clean Contract Services business to see how we can help you get the best out of your cleaning.

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Celebrating 20 years of cleaning service in Mid-Anglia

ServiceMaster Clean Contract Services Mid-Anglia is recognising the long service of an employee.

The cleaning industry is infamous for notably high staff turnover rates.

So, when members of staff work in a business for a long time, not only is it notable, but it’s also a sign of an exceptional operation.

One such business is ServiceMaster Clean Contract Services Mid-Anglia, which, on top of leading the way in terms of its environmental initiatives, has celebrated the 20th work anniversary of one of its Cleaning Operatives, Sue Toll.

Not only that, but today Sue celebrated working with the same client with whom she began working two decades ago!

This demonstrates the strength of the client relationships cultivated at ServiceMaster Clean Contract Services.

To celebrate, the team presented her with a certificate and trophy and an extra weeks holiday a year to reward her long service.

We work closely with our cleaners and customers to create a bespoke and personal service that is exceptional and performed with heart.

To celebrate Sue’s achievement, she was awarded a certificate and glass plaque – which can be seen above being handed to Sue by Operations Manager: Tim Stevens.

See the value of a cleaner that cares

Sue’s work and commitment epitomise our ServiceMaster commitment to going above and beyond the call of duty.

We know that the value of a good service goes beyond just cost, which is why we pride ourselves on building long-lasting and trusted relationships with our clients.

This helps us to know, meet, and exceed your expectations and deliver the service you deserve every time.

To start working with a cleaner who puts care into everything they do, contact Malcolm and his team today by calling 0800 085 3541.

Or nationwide, find your nearest ServiceMaster Clean Contract Services business today to receive a free, no-obligation quote on our bespoke and professional cleaning services.

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Celebrating Staff Milestones at ServiceMaster Clean North Surrey

We sat down with Monika and Jackie from ServiceMaster Clean Contract Services North Surrey, West London & Hertfordshire, who are both celebrating five-year work anniversaries this year.

Milestones are important, especially in the workplace.

Especially given how much can change in a single year. Let alone multiple!

So, it’s no small matter when staff can celebrate fifth work anniversaries, like those observed by Jacki and Monika from ServiceMaster Clean Contract Services North Surrey, West London & Hertfordshire this year.

We sat down with them to discuss their experiences at ServiceMaster Clean over the past half-decade.

Monika’s Story

Monika, who manages HR administration and Payroll, started working at ServiceMaster Clean in March 2018 after a friend who had previously worked at ServiceMaster recommended the role to her.

Upon starting with ServiceMaster Clean, Monika received training in HR, RTW and English to support her personal development.

Monika says that her favourite aspect of working in HR is having contact with everyone and working with lots of different people.

She says that, in her experience, what makes a good cleaner and a good employee is that “they have good communication skills, they are honest, they are thorough and pay attention to detail, and they are efficient.”

Jackie’s Story

Jackie, who is an Office Administrator, has had a varied career.

After leaving university, she worked as a Legal Administrator before starting her family.

When her two children were younger, she operated her childcare setting for five years before joining ServiceMaster in April 2018.

Now with older children, Jackie says working at ServiceMaster Clean allows her to have a work-life balance to “suit family life.”

“As long as the work gets done, the hours are flexible.”

“That’s why I love working here,” she says.

Jackie’s Typical Working Day

Jackie’s work-life balance is further enabled by working in the office and at home, but always starting at 9:30 a.m. and finishing by 5:30 p.m.

She typically starts the day by liaising with her colleagues about any staff feedback and issues raised on sites.

“That usually sets the tone for the day,” she says.

“My priority is always checking messages and emails from clients. There is always a project on the go to keep me busy between keeping the clients happy.”

Professional and personal accomplishments

Though she admits it was initially a challenge, having worked hard to fit her work and family life together, Jackie has been given time to develop her skills in vital areas at ServiceMaster Clean.

She studied and retrained in bookkeeping administration, which has opened up more work streams for her and allowed her to do more challenging administration in the accounts side of the business.

An accomplishment she says she is very proud of.

A piece of work wisdom Jackie would like to impart is the value of communicating and listening to your team.

Need a new cleaner?

If you’re in North Surrey, West London, Hertfordshire and the surrounding areas and would benefit from professional, expert and bespoke contract cleaning services, call 0800 0430 438.

Or nationwide, find your nearest ServiceMaster Clean Contract Services business to benefit from 60 years of nationwide cleaning expertise.

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Celebrating 19 years of cleaning service in Mid-Anglia

ServiceMaster Clean Contract Services Mid-Anglia is recognising the long service of an employee.

 The cleaning industry is infamous for notably high staff turnover rates. So, when members of staff work in a business for a long time, not only is it notable, but it’s also a sign of an exceptional operation.

One such business is ServiceMaster Clean Contract Services Mid-Anglia, which, on top of leading the way in terms of its environmental initiatives, has today celebrated the 19th work anniversary of one of its Cleaning Operatives, Sue Toll.

Not only that, but today Sue celebrated working with the same client with whom she began working almost two decades ago!

This demonstrates the strength of the client relationships cultivated at ServiceMaster Clean Contract Services.

We work closely with our cleaners and customers to create a bespoke and personal service that is exceptional and performed with heart.

To celebrate Sue’s achievement, she was awarded a certificate and glass plaque – which can be seen above being handed to Sue by Operations Manager: Tim Stevens.

See the value of a cleaner that cares

Sue’s work and commitment epitomise our ServiceMaster commitment to going above and beyond the call of duty.

We know that the value of a good service goes beyond just cost, which is why we pride ourselves on building long-lasting and trusted relationships with our clients.

This helps us to know, meet, and exceed your expectations and deliver the service you deserve every time.

To start working with a cleaner who puts care into everything they do, contact Malcolm and his team today by calling 0800 085 3541.

Or nationwide, find your nearest ServiceMaster Clean Contract Services business today to receive a free, no-obligation quote on our bespoke and professional cleaning services.