Tag Archive for: award winning

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ServiceMaster Clean AAA Awarded for Commitment to Staff and Community

ServiceMaster Clean AAA has been recognised for its commitment to its people, from staff to their wider community, through two coveted North Star Invest Awards.

The ServiceMaster Thrive in 2025 conference and gala evening saw Siva Kugathas and his team take home multiple prestigious awards for growth, client satisfaction and employee contributions.

But that’s not all, they also walked away at the end of the night with two prestigious North Star Invest Awards for their support and investment in their stakeholders and their well-being.

A Great Place to Work

This award honours businesses that truly prioritise their people by putting meaningful initiatives in place to strengthen engagement, boost staff retention, and create an environment where their team feel supported and motivated. These efforts lay the foundation for long-term success and help maintain a competitive edge in the local market.

As this year’s winners, ServiceMaster Clean AAA has shown exactly what that looks like in action to create a great place to work. From team outings to build a stronger work culture to sponsoring employees in developing their skills in any subject or area of personal development they choose, they’ve built a culture where achievement is celebrated, and teamwork thrives, resulting in a committed, high-performing team that delivers consistent results.

Collecting the award on behalf of the business was Operations Support Manager Jibu Sahadevan Sukritha, who fittingly provides a key example of the business’s support for its people, as he was sponsored by the company to work in the UK when he first started, and the company paid for him to come to the UK and took care of all his legal proceedings.

He testified upon receiving the award how well-deserved the award was, saying:

“It’s like a second home for me, from the team, our development and all my colleagues, everything.”

Giving Back to the Community

This award recognised ServiceMaster Clean AAA as a business that embodies the spirit of giving back. They give not only locally but also internationally. From supporting local charity events and making generous financial contributions to backing team members in their fundraising efforts and engaging in international initiatives, their impact is both far-reaching and deeply personal.

“ Giving back to the community is important to me. I think personally, to me, it’s in my DNA. That’s how I’ve been brought up, and that’s the way I want my company to be,” said Siva upon collecting his award.

“We split three ways on who we support. One is the local people in need: we put homeless people into their own homes to live in partnership with our local YMCA, and I’m very, very proud of that. That’s the thing that gives me the most satisfaction about our community activity, putting those people from the street into accommodation and sheltering them, giving them food, giving them clothing, and giving them the security and getting them off the street.”

“We provide various things to our staff as well, to help, educate and support them. And also recently, as of two years ago, we started to look after the environment, and that’s very close to my heart.”

Want an award-winning cleaning service?

If you would benefit from cleaning services from a multi-award-winning business, contact Siva and his team on 0800 047 1747 today.

Or nationwide,  find your nearest ServiceMaster Clean Contract Services business to learn more about our services in your area.

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ServiceMaster Clean AAA Staff Recognised for Excellent Contributions to Business

ServiceMaster Clean AAA’s Anka Bober and Wendy Dutton have been awarded for their commitment to excellence with prestigious awards.

Two members of the team from ServiceMaster Clean AAA, Area Manager for Watford, Luton, Colchester and Ipswich, Anka Bober and Regional Manager for York and East Lancashire, Wendy Dutton, have taken home the coveted Employees’ Choice and Above and Beyond awards at the ServiceMaster Thrive in 2025 conference and gala evening.

Anka Boba – Employee’s Choice Winner

This is an extra special award, even amongst the many prestigious awards at the gala, as the winner was chosen and voted for by their colleagues, and so is decided by the people who know them the best.

In Anka, her colleagues recognised a drive to continually stand out for her outstanding performance, unwavering commitment, and constant support to those around her. She leads by example, offering help without hesitation, gets involved and brings positivity into every space she works in, and it was clear from the sheer volume of nominations she received just how valued Anka is by her team.

Anka, whose award came just in time to celebrate her birthday, says she was overwhelmed by the support from her peers.

“Oh wow, this is heavy, my hands are literally shaking,” she said, collecting the award.

“It means so much to have the appreciation of my colleagues, and without them, I would not be able to win this. It was my birthday yesterday, so I definitely will celebrate with my guys, and obviously, this means a lot, so I think the drinks will be on me tonight!”

Wendy Dutton – Above and Beyond Award Winner

This award, as presented and sponsored by Capital Fleet Solutions, recognises an employee who fully embodies the ethos of what it means to be part of the ServiceMaster Clean team. Going above and beyond is woven into the very DNA of ServiceMaster Clean Contract Services. It’s a value we live by—striving to exceed expectations for our stakeholders and encouraging our teams to do the same.

This award honoured Wendy for truly embodying that spirit. No matter the challenge, she rises to meet it with grace, determination, and a can-do attitude—never seeking recognition, but always delivering with pride and dedication.

Proving ever humble as she collected her award, Wendy extended her thanks to her team for allowing her to succeed:

“This is really nice, but I owe it to my team. My team make me who I am today. Without them, I’m nobody. I’m just another person living everyday life, so I am going to dedicate this to my team. It’s for them, not me. I know it’s my name on it, but I’m always there for them and the cleaners.”

“In particular, I’d like to thank Trina Brown, Sam Whittle, Julie Martin, and Ishma, who couldn’t be with us tonight. That’s who this goes to.”

Want an award-winning cleaning service?

If you would benefit from cleaning services from a multi-award-winning business, call the AAA team today on 0800 047 1747.

Or, nationwide, find your nearest ServiceMaster Clean Contract Services business to learn more about our services in your area.

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Five ServiceMaster Clean Businesses Celebrate Winning Coveted Customer Satisfaction Awards

ServiceMaster Clean business owners from across the UK celebrated winning awards for customer satisfaction at the ServiceMaster Thrive in 2025 Gala.

Five ServiceMaster Clean Contract Services businesses were recognised for their dedication to supporting their customers and their excellent client satisfaction, winning coveted ServiceMaster Clean customer awards at the ServiceMaster Thrive in 2025 conference and gala evening.

This blog post has all the details.

Achieving Excellent Customer Satisfaction

The five businesses awarded all shared one common denominator: exceptional customer service and a dedication to go above and beyond for those they serve.

Two businesses, ServiceMaster Clean AAA and ServiceMaster Clean North East, were celebrated for their extraordinary Net Promoter Scores (NPS). In the cleaning industry, an NPS of above zero is good, with an industry average of 16 in the UK. Siva Kugathas, Chris Bewitt, and their teams were awarded for exceeding this standard, with each achieving a score above 50!

Meanwhile, ServiceMaster Clean Winchester, Bradford, and Dudley were awarded for the exceptional customer service they provided for our multi-site nationwide contract cleaning clients. Each of these businesses, as measured through satisfaction surveys completed by our clients, achieved a perfect 100%!

Congratulations, all!

Need award-winning cleaning?

If you would benefit from professional contract cleaning services from an award-winning business, find your nearest ServiceMaster Clean Contract Services business to see how we can help you today.

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ServiceMaster Clean AAA Shortlisted for European Cleaning and Hygiene Awards 2025

Siva Kugathas has been shortlisted for Leader of the Year at the European Cleaning and Hygiene Award 2025.

After receiving a record number of entries this year, the finalists of the European Cleaning and Hygiene Awards 2025 have been shortlisted, including our very own Siva Kugathas from ServiceMaster Clean AAA.

The judges have selected the finalists who have demonstrated outstanding innovation, impact and commitment over the past year.

Michelle Marshall, editor of European Cleaning Journal and founder of the awards, said:

“We’re thrilled to reveal the 2025 finalists. This year’s entries showcased extraordinary passion, innovation and progress within the industry. The quality and diversity of submissions made the judges’ task incredibly tough, but we are confident that each finalist represents the best in class across Europe.”

Siva, who has already added significantly to his trophy cabinet this year, having been named the European Franchise Federation’s Franchisee of the Year last year, has been shortlisted for Leader of the Year.

As an inspired leader who always aims to lead from the front, Siva is always working to inspire the best in his team, whether through employee mentorship and bonus schemes, a group gym training programme or social events for his teams spread across his nineteen territories across the UK.

The winners will be announced during the annual gala dinner and awards ceremony. The venue this year is the iconic National Museum of Scotland in Edinburgh, UK, offering guests an unforgettable evening of celebration in the heart of the Scottish capital.

“We look forward to welcoming everyone to Edinburgh this October,” added Michelle Marshall.

“Whether you’re shortlisted or not, the event is a fantastic opportunity to recognise our collective achievements, network with industry peers, and celebrate the successes that are shaping the future of the cleaning and hygiene sector.”

Want an award-winning cleaning service?

If you would benefit from cleaning services from a multi-award-winning business, call the AAA team today on 0800 047 1747.

Or, nationwide, find your nearest ServiceMaster Clean Contract Services business to learn more about our services in your area.

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Eleven ServiceMaster Clean Contract Services Businesses Celebrated for Exceptional Growth

ServiceMaster Clean business owners from across the UK celebrated their growth with awards at the ServiceMaster Thrive in 2025 Gala.

Eleven ServiceMaster Clean businesses were recognised for their exceptional contributions to their business and brand by winning coveted ServiceMaster Clean growth awards at the ServiceMaster Thrive in 2025 conference and gala evening.

This blog post has all the details

Growth in Recent Years

Businesses were recognised both for their development over the last year, and the amount they have grown over their past five years in business. Three businesses, ServiceMaster Clean South East London, Huddersfield and Dudley, were awarded for growth of over £100,000 in 2024, while Mercia, North East, and Exeter were recognised for over £200,000 growth. ServiceMaster Clean London City also took home the award for growth of over £300,00, while BFA HSBC UK Great British Franchise Awards finalists ServiceMaster Clean by Deeland and ServiceMaster Clean Manchester were recognised for their growth of over £500,000. ServiceMaster Clean AAA and LNP were the biggest growers, with each taking home an award for growth of over £600,000 in the last year.

Not only that, but several of these business owners were also recognised for strong longer-term growth as Mercia, North East and Deeland, and Manchester, LNP, and AAA were awarded for growth of over one, two, three and five million pounds respectively since 2020.

Congratulations, all!

Need award-winning cleaning?

If you would benefit from professional contract cleaning services from an award-winning business, find your nearest ServiceMaster Clean Contract Services business to see how we can help you today.

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ServiceMaster Clean by Deeland wins Coveted Award of Excellence at Annual Conference

ServiceMaster Clean by Deeland have been recognised for excelling in business at the annual ServiceMaster Thrive in 2025 conference and gala awards evening. 

 ServiceMaster Clean by Deeland was recognised for their exceptional contributions to their business and brand by winning the coveted ServiceMaster Clean Award of Excellence at the ServiceMaster Thrive in 2025 conference and gala evening last week.

This blog post has all the details

The team, which has also recently won multiple external awards for their business practices and staff advocacy, including achieving Great British Franchisee Status in 2024, won the award for achieving remarkable growth through consistent success, through a series of highly respected industry award wins, which significantly elevated the profile of the ServiceMaster Clean brand.

“This is what we’ve been working towards. It’s been years of working. We push everything on every front, whether it comes from sales or hitting all the targets if they are laid out,” said director Andre Gottemaker when collecting this award.

Need a new cleaner?

As the largest ServiceMaster Clean franchise in the UK, ServiceMaster by Deeland delivers award-winning excellence in every aspect of its business.

See how they can help you today by calling 0845 155 1026 for a free, no-obligation quotation.

Or, nationwide, find your nearest ServiceMaster Clean Contract Services business today to connect with your local cleaning experts.

International Women’s Day: CJ Micallef from ServiceMaster Clean Contract Services Manchester

ServiceMaster Clean Contract Services Manchester’s CJ Micallef shares how she navigates being a woman in business. 

CJ Micallef’s parents, Martin and Sarah Steinman, purchased ServiceMaster Clean Contract Services Manchester in the UK in early 1991.

Having now mostly stepped away from the business, which they began using their life savings, ServiceMaster Manchester is in the capable hands of CJ, who continues to oversee its growth into a thriving business.

Working regularly on charity initiatives, staff support and development, and having seen the business grow even during some of the toughest COVID-19 restrictions in the UK, CJ is a shining example of an everyday hero.

She says the key to her success is a willingness to get her hands dirty. After joining the business as a cleaner and performing every role within it subsequently, CJ knows what it takes to achieve success and growth in a cleaning business.

To celebrate Women’s History Month, we spoke to CJ about what it means to be a successful woman in business.

What’s the best career advice you’ve been given?

“Believe in yourself, stand strong, and (most importantly) always be yourself.”

“Don’t give up at the first hurdle, there is always another chance or solution. Learn from your mistakes, this ultimately makes you a better manager, leader and person. Always ask for help. No one likes a know-it-all.”

What advice do you have for women looking to grow their own business? 

“Trust yourself. You have all the answers within you, make that leap. Why would you work for anyone else if you can do it better? Trust your instincts, all the while making time for you and your family, as the rewards will be greater all around if you make that space for yourself.”

What do you wish more people knew about being a woman in business?

“Women in business are not just one dimensional, we have many skills and talents, and often we give so much more commitment than is recognised as we often put others first.

Sometimes we feel that we are not experienced enough or assertive enough or passionate enough. But we can achieve anything we want and more.

Women can be as fierce as men in the boardroom, whilst remaining empathetic, we provide support and are team players as well as strong leaders. Women should not be overlooked for any position in a business as they often are the backbone. Without women, the world of business would be a very one-sided view with limited vision and perspective.”

What’s an accomplishment or win that makes you especially proud?

“Winning a Great British Franchisee and a BFA HSBC UK British Franchise Award, that’s a big one! We have been in business for 30+ years, and it’s the sort of thing you probably forget about because you do it all the time. This is what you do.

Achieving these things, particularly on the back of the last few years with COVID and the challenges that presented to the sector and our business, is such a wonderful thing to be a part of. These are for everybody. They’re recognised outside of our franchisor by independent people, so that’s an amazing success we’ll benefit from in the future.

We’re seeing more opportunities, more development, and are employing more people.

I can’t think. There are loads!”

What has been a big goal in your career?

“I want us to be a leader in housing and education. I want us to maintain the reputation we already have. But I want people to know when they want a commercial cleaner: ‘Well, let’s ring ServiceMaster.’

And that means employing more people and giving them opportunities. We’ve had cleaners that have worked for us, in terms of our direct operators out in the field, for over 15-20 years. A good majority have been here for 5 to 10 years. So that’s important. For me, it’s about promoting those people and giving them career opportunities. I don’t stand still. There’s no need.”

Need a new cleaner?

If you’re in Manchester and the surrounding areas and would benefit from professional contract cleaning services from a multi-award-winning business, contact the team on 0800 1958 490 or find your nearest ServiceMaster Clean Contract Services business to see how we can help you today.

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ServiceMaster Clean owner Awarded at Global Business Conclave at the House of Lords

ServiceMaster Clean AAA owner Siva Kugathas has been recognised as a Global Power Leader at the 2025 Global Business Conclave at the House of Lords.

It continues to be a great year for ServiceMaster Clean AAA owner Siva Kugathas, who has already been awarded Commercial Cleaning Company of the Year at the Corporate LiveWire Global Awards and multiple International Brilliance Awards, but has now reached new heights by being invited to attend and speak at the renowned Global Business Conclave at the House of Lords.

To top it all off, Siva was awarded the Global Transformational Leader Award as part of this year’s Global Power Leader awards.

This blog post has all the details.

Global Power Leader Awards: Global Business Conclave

The Global Power Leader Awards, held annually at the Global Business Conclave, celebrate pioneering brands and leaders who have redefined industries through innovation, sustainability, and ethical leadership.

The World Centre for Research and Consulting (WCRCInt) holds the Conclave in the iconic Peers Room of the House of Lords.

The event was attended by over 150 policymakers, executives and thought leaders from over thirty nations, creating a truly global collaboration and community. This included several notable dignitaries including Lords, Ambassadors, Baronesses, and mayors.

Awardees were selected through WCRCInt’s 8-month independent evaluation framework, designed to ensure objectivity and rigor.

Key stages included Global Nominations. These are open submissions from 150+ countries, vetted for eligibility using data-driven analysis evaluating quantitative metrics regarding sustainability market influence and qualitative insights like stakeholder impact and ethical governance.

Awardees were then peer and expert reviewed under assessment from a 25-member panel of industry leaders, academics, and policymakers and third-party audits, where they were validated by independent auditors to confirm transparency and accuracy.

“Our methodology blends innovation with integrity. Every awardee has demonstrated measurable, scalable impact aligned with global sustainability goals,” emphasised Abhimanyu Ghosh, Group Editorial Director of WCRCINT”.

Siva was invited and awarded as a Global Power Leader for his astonishing business transformation and commitment to his people and community and transforming his business from a single area to a 19-territory empire in just a matter of years, all the while hiring over 900 staff in communities across the UK, fostering local talent, and donating countless hours and pounds to charities and sustainable business practices.

Lord Swraj, Chairperson of Jury, WCRCINT &. Global Industrialist underscored the significance of winning such an award:

“The Global Business Conclave 2025 isn’t just an awards ceremony—it’s a movement. These brands and leaders are architects of a new economic paradigm, where profit and purpose coexist.”

Speaking on Corporate Social Responsibility and Business Change

For Siva, one of the highlights of the event was bringing his family in attendance to the House of Lords to support and cheer him on as he accepted his award.

“I was delighted to be invited and to attend, for both myself and my family and my team, this is all testament to our hard work, and I am very grateful for everyone involved and for receiving this once in a lifetime opportunity and recognition.”

Siva was also asked to speak to the other members of the congregation about his journey, thoughts and advice for creating a business that transforms the world around it for the good of all it touches.

Echoing throughout the hallowed halls, Siva called for the other attendees to recognise the success rooted in a strong work ethic and integrity and values that support a healthy business and conscious, highlighting the importance of corporate responsibility and giving back to the community.

“I arrived in the UK at 18 after leaving my home country of Sri Lanka, which, at the time, was in the midst of a civil war, and worked from the minute I arrived on British shores. As a single father, I was determined to make a name and a better life for myself and my family. I have since raised two well-adjusted children into adulthood and am committed to continuing to set a good example for them and those around me.”

“This has informed my approach to doing business, as I am determined to take care of my community and work hard to engage with it at every level through my business. This philanthropic core is also baked into my culture, wherein there is no question or ulterior rationale for ‘giving back’, as it were. Community is everything. So, of course, giving back is just what you do.”

“When I first began my business, one of my goals was always to be a business that cares. In just eight years, we have made a tangible impact on the people in our communities across the UK. We do this through different initiatives, focusing on areas and topics I and my team are impassioned by, whether supporting educational groups and sessions to help support children in underfunded areas, mentorship of staff, combatting homelessness through continued work with our local YMCA, championing local businesses by sponsoring SME awards and accreditations or bettering the environment. It is the latter, though, which has been a key focus for me in recent years, as clients across the sectors we serve increasingly focus on their environmental impact. In our market, sustainability has become a hot-button topic, but many businesses, despite possibly having the most skin in the game, have been slow on the uptake. In fact, Forbes recently estimated that although 90% of companies agree that sustainability is essential, only 60% have implemented any strategy to improve their practices. It’s almost 10 years since Ray Anderson, Founder of Interface, spoke on environmental corporate responsibility and coined the phrase ‘comply is not a vision’.”

“Together, we can shape a future where our businesses—and the communities they serve—thrive because of our commitment to care, responsibility, and sustainability. I hope you’ll all be a part of this journey with me!”

Want an award-winning cleaning service?

If you would benefit from cleaning services from a multi-award-winning business that gives back to their community and planet, call the AAA team today on 0800 047 1747.

Or, nationwide, find your nearest ServiceMaster Clean Contract Services business to learn more about our services in your area.

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ServiceMaster Clean by Deeland wins big at Thames Valley Business and Community Awards

ServiceMaster by Deeland have been awarded at the prestigious Thames Valley Business and Community Awards as Employee of the Year.

 The team at ServiceMaster Clean by Deeland are delighted to have been named Employer of the Year at the Thames Valley Business and Community Awards, where they were three-time finalists.

This blog post has all the details.

Award-Winning Progress

Listed as top three finalists in their two other categories, SME and Business Leader of the Year, the team took home the gold for Employer of the Year, which recognises an employer who looks after their people by creating an outstanding workplace based on values that have led to a committed, effective and motivated workforce.

As winners and top three finalists, the business will also progress to the National Business Awards in June in all three categories they were nominated for.

What makes ServiceMaster by Deeland an award-winning employer?

ServiceMaster Clean by Deeland began as a one-man and van operation in 1991. Achieving rapid growth over the first ten years enabled them to expand their ServiceMaster Clean franchise operations and acquire new ServiceMaster brand licenses and new territories, expanding to include licenses in residential carpet and upholstery cleaning and disaster restoration services.

They now serve multiple clients with over 400 staff and a fleet of over 70 vehicles.

In 2021, they became an Employee Ownership Trust (EOT), whereby 80% of the company shares are held in trust on behalf of their employees.

This structurally ensures that staff can contribute to ideas within the company and benefit from a shareholder distribution scheme.

Not only does this result in greater longevity and expertise amongst the team, but it also ensures that staff are actively invested in the success and growth of the business and go above and beyond in providing excellent customer service with a real financial motivation to achieve growth.

They have also formalised their training process through a comprehensive induction and training matrix conducted for all staff.  This commences on the first day of their employment and helps to ensure the maintenance of high standards.

The British Institute of Cleaning Science (BICSc) is widely considered to be the industry’s gold standard. ServiceMaster Clean by Deeland has been a proud member since 2016 and BICSc is fundamental to how their business operates and ensures delivery of exemplary cleaning and hygiene standards.

Need a new cleaner?

As the largest ServiceMaster Clean franchise in the UK, ServiceMaster by Deeland delivers award-winning excellence in every aspect of their business.

See how they can help you today by calling 0845 155 1026 for a free, no-obligation quotation.

Or, nationwide, find your nearest ServiceMaster Clean Contract Services business today to connect with your local cleaning experts.

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BFA HSBC UK British Franchise Awards 2024 Countdown and Sit-down: CJ Micallef

We sat down with BFA HSBC UK British Franchise Awards finalist CJ Micallef from ServiceMaster Clean Contract Services Manchester.

CJ Micallef is ready for the BFA HSBC UK British Franchise Awards.

CJ, the Managing Director of ServiceMaster Clean Contact Services Manchester, was named a finalist in the BFA HSBC UK British Franchise Awards 2024 in July.

The business is being recognised in the Multi-Unit Single-Brand category for its passion for business and mastery of management strategies to enable success.

We sat down with CJ ahead of the awards finals in November to discuss the awards and see how it feels to be a finalist.

About CJ and ServiceMaster Clean Contract Services Manchester

CJ is the daughter of ServiceMaster Clean Contract Services Manchester’s original owners, who started the business in 1991.

Today, having taken the reigns of the family business and has been instrumental in expansion through the growth of the business’s turnover, capacity, and efficiency.

In 2019, CJ created a five-year plan to reach a £5 million turnover when turning over £2.5 million.

They have achieved above and beyond their goals and, with a current turnover of £5.2 million, are growing in line with their 37% growth in the last year and consistent growth in previous years.

What inspired you to take the plunge and enter the awards? 

“We wanted to showcase our business journey since 2019, with the success of our second-generation family leadership, as we have kept our values, ethics and integrity at the heart of what we do as we continue to grow whilst staying committed to the brand and history that has helped the business be what it is today.”

Why did you specifically choose the category? 

“It is the category that enables us to really tell our story – where we were, the challenges we’ve overcome and how, since 2019, we have developed the business further to continue to drive success, increase our expansion organically in all areas of business quality, environment, safety, and our people.”

What does being a finalist signify for you and your business?

“Credibility. It enhances the brand and our reputation locally to create new business opportunities.”

“It also supports our journey to continue to deliver business excellence, provides a platform for continued growth, and inspires our team members to feel proud, recognised and motivated. This vitally creates assurance and peace of mind for our committed customers.”

 Are you excited for the awards night?

“Very excited, it will be an honour to attend and meet the other well-deserving finalists across all award categories.”

Need a new cleaner?

If you’re in Manchester and the surrounding areas and would benefit from professional contract cleaning services from a multi-award-winning business, contact the team on 0800 1958 490 or find your nearest ServiceMaster Clean Contract Services business to see how we can help you today.

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ServiceMaster Clean owner named Franchisee of the Year in European Franchise Awards 2024

Siva Kugathas, owner of ServiceMaster Clean AAA, has been named Franchisee of the Year at the European Franchise Awards 2024.

 Siva Kugathas has long been a trailblazer in franchising.

He arrived in the UK at 18 from war-torn Sri Lanka and worked from the minute he arrived on British shores.

A single father, he was determined to make a name and a better life for himself and his family.

As a highly decorated entrepreneur with over 20 years of franchising experience working for brands like KFC and Pizza Hut, Siva joined ServiceMaster in 2016 as the owner of ServiceMaster Clean AAA and has been committed to going above and beyond to drive excellence in franchising ever since.

Upon joining ServiceMaster in 2016, Siva transformed a business turning over £50,000 into an empire of nineteen successful territories spanning from Inverness to Dover.

Now, he has risen to new heights, representing UK franchising for ServiceMaster Brands UK and the British Franchise Association as Franchisee of the Year at the European Franchise Federation’s European Franchise Awards 2024, which he dedicated to those who have helped him get to where he is today:

“I am delighted to win this award. First, I would like to thank the BFA for bringing us here and ServiceMaster and their team for helping me get here. Most importantly, thank you to my team for helping me bring home this the biggest award of my career. I want to dedicate this to Kinga Derenowska, who has recently left us. Kinga, this one is for you.”

The winning formula: How Siva became Franchisee of the Year

As Franchisee of the Year, Siva has demonstrated a track record of strong overall development and innovation, care for staff and collaboration with other franchisees within the ServiceMaster Clean brand.

The judges, who were all key figures in the world of franchising from the Netherlands, UK, France and Germany, were so impressed by Siva and his accomplishments that they came to the unanimous decision to award him Franchisee of the Year.

Here’s why…

Employee Advocacy and Development

After doubling the size of his business eighteen months after purchase, Siva acquired eighteen further territories in seven years.

In that time, he has grown his staff from seventeen employees to a 925-strong team who, through Siva’s mentorship, grow in their fields and achieve ambitious targets. All this in an industry with notoriously high staff turnover.

This included adding a sales team supported by ServiceMaster’s head office. This team is responsible for ServiceMaster Clean AAA’s ability to pull in an average of twenty-five monthly contracts.

Siva has also implemented multiple bonus schemes for full-time employees, which is unheard of in cleaning and generates excellent employee advocacy. His sponsorship scheme supports management staff studying any course of their choice to support their growth and development.

This has reduced staff turnover and helped recruit over one hundred and fifty new employees in 2023 – with 98% of his management team being internal promotions from cleaning roles.

Environmental Initiatives and Corporate Social Responsibility

Siva has undertaken several initiatives to reduce his business’s environmental impact as part of an ongoing strategy from ServiceMaster Ltd. to reach net zero by 2030.

Last year, Siva purchased a plot of land named ‘The ServiceMaster Woodland”. He is actively conserving this land to offset the company’s carbon emissions by planting trees for each new contract he wins. YTD, this amounts to over 239 trees and counting, which will absorb over 5000 lbs of carbon yearly!

Siva has donated thousands of pounds and hours to local and international charities.

This has included participating in events for the local YMCA, raising thousands of pounds and donating £5,000 to them for training and development of their staff by providing sponsorship for two years to allow a homeless individual to live in private accommodation.

He also delivers regular non-profit cleaning for them, allowing their facilities to maintain hygiene standards for those in their care. This led them to name a room after ServiceMaster Clean at the Guildford Foyer.

He has taken part in charity initiatives alongside his team, covering 200 miles in one month to sponsor the planting of trees and fundraising to provide shelter for women and children recovering from domestic abuse and gender-based violence.

Franchise Advocacy

As a strong advocate for ServiceMaster and the franchise industry, Siva mentors new franchise prospects and helps fellow franchisees with queries.

He is often the first to respond to a question in the network groups and will visit and host franchisees to share strategies and observations, supports the development of new ideas and is always the first to trial new initiatives, strategies and pilot projects.

Client Support and Satisfaction

Siva’s commitment to going above and beyond also extends to his customers, as his approach to customer service is to exceed his client’s desires and leave them in a far better place than they started.

His team conduct regular audits, allowing customers to submit personal feedback directly to the team to put the customer experience at the forefront, allowing Siva to understand where he needs to improve and how to help deliver an even better experience.

Since implementing this, he has observed a growth in customer satisfaction, measured through industry-recognised Net Promotor Scores (NPS).

In the cleaning industry, an NPS score of above zero is good. 50+ is excellent, and anything over 70 is exceptional. Siva’s scores reached 100 in 2020 and stayed over 50 since, with a score of 77 last year and 80 in 2024 so far.

What’s next for Siva?

Looking into the future, Siva aims to continue researching new ways to better the environment as part of his CSR activities, including the goal to make his fleets electric and his business carbon-neutral by 2030.

Maintaining his impressive growth, he is also on track to hit his goals for the future by following his unstoppable trajectory and utilising his close connection to the network, trust in the brand and passion for delivering a quality service. The future is bright for ServiceMaster Clean AAA.

Need an award-winning cleaner?

If you need an award-winning contract cleaner decorated on a continental level as part of an established and decorated brand, call Siva and his team today on 0800 047 1747.

Or nationwide, find your nearest ServiceMaster Clean Contract Services business to see how we can help you today.

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ServiceMaster Clean by Deeland Awarded Great British Franchisee Status

Jane Paisley and Andre Gottemaker from ServiceMaster Clean by Deeland are winners in whichfranchise’s Great British Franchisee Awards 2024.

Congratulations to Jane Paisley and Andre Gottemaker from ServiceMaster Clean by Deeland, who, alongside being finalists in this year’s HSBC BFA Great British Franchise Awards, have been awarded Great British Franchisee status by whichfranchise in the Great British Franchisee Awards 2024.

Here’s the full story.

About ServiceMaster Clean by Deeland

ServiceMaster Clean by Deeland was started by Nick Dee Shapland in 1991 as a sole trader in Newbury and Reading.

In 2021, it became an Employee Ownership Trust, whereby 80% of the company shares are held in trust on behalf of the employees and has been under the management of Jane and Andre ever since.

Today, its multi-brand cleaning divisions service six business sectors across four ServiceMaster UK brands: ServiceMaster Clean’s Residential and Commercial upholstery and carpet cleaning, Contract Services office cleaning and ServiceMaster Restore’s disaster restoration brand, with over 400 staff and a fleet of 70 vans, making them the largest ServiceMaster Clean franchise in the UK.

The Great British Franchisee Awards 2024

In achieving Great British Franchisee status, Jane and Andre join sixteen other franchisees from across the UK named this year’s cream of the crop of British franchising, providing exceptional contributions to the sector and delivering excellence in their business – including fellow ServiceMaster Brands UK franchisee Nicky Morris from Merry Maids Fylde, Blackpool and Preston.

They also join their ServiceMaster Clean franchisees, Siva Kugathas, CJ Micallef, and Chris Blewitt, who have achieved this status in previous years. This makes them the fourth consecutive franchisees to achieve this coveted status in as many years.

The awards, currently in their fourth year, celebrate business success and reflect winners’ achievements in stability, growth, staff retention, customer satisfaction, community involvement, inspired leadership and their involvement in their franchise network.

By winning, ServiceMaster Clean by Deeland is officially honoured as one of the best franchises in the UK in one of the industry’s most prestigious awards.

“The calibre of candidates was outstanding again this year. It is great that this exceptional group of franchisees are being recognised for going above and beyond “the norm”.  Their passion and commitment to their brand really shown through in their applications. They are true ambassadors for franchising.” says Suzanne Melville, Head of Marketing at whichfranchise.

What makes Deeland Great

The judges were impressed with the business’s long-term success, professionalism, and commitment to supporting their staff and local community.

They commented that Deeland “promotes the true essence of a great franchise model run by successful and hard-working franchisees.”

Guy Strang, ServiceMaster Clean Contract Services Brand Leader, added:

“Jane and Andre exemplify the values that make ServiceMaster Clean stand out. Through their leadership, they’ve built a thriving business dedicated to supporting both their employees and clients.”

“Their commitment to community involvement, innovative use of technology, and focus on staff development have made them true ambassadors of the ServiceMaster brand. Their passion and dedication are why they are worthy winners of this recognition.”

Commenting on their win, Jane and Andre said:

“We are thrilled to have won the Great British Franchisee Award for 2024. A massive well done to our team, without whom this would not have been possible. Thank you so much, whichfranchise, and huge congratulations to all the other winners – it’s great to be in such good company!”

Congratulations, all!

Need a new cleaner?

As the largest ServiceMaster Clean franchise in the UK, ServiceMaster by Deeland delivers excellence in every aspect of their business.

See how they can help you today by calling 0845 155 1026 for a free, no-obligation quotation.

Or, nationwide, find your nearest ServiceMaster Clean Contract Services business today to connect with your local cleaning experts.

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ServiceMaster Clean West London, North Surrey and Hertfordshire win multiple awards during Spring Forward event

ServiceMaster Clean Contract Services by West London North Surrey and Hertfordshire has been awarded multiple prestigious awards for growth, and going above and beyond for their community. 

ServiceMaster Clean Contract Services and Merry Maids businesses from across the UK recently rallied in Coventry for our Spring Forward event.

The day was packed with informative sessions from Team Academy on how owners and staff can utilise their natural superpowers to create an impact in their businesses.

It was rounded off with a gala dinner and awards evening that saw franchise business owners from both brands awarded for their accomplishments over the last year.

Growth Award

One of these was ServiceMaster Clean Contract Services West London, North Surrey and Hertfordshire, recognised for growth of over £1M in 5 years.

Picking up this award, Client Administrator Jackie McCullion, said:

“It feels fantastic to win. We have a great team, we have great clients, and most importantly, support for our clients, and it works.

Going forward, we plan on continuing our success by building on the team, building on communication and enhancing our superpowers!”

Above and Beyond Award

The team’s Operations Manager Aga Marchiewska was also awarded (by our headline sponsor, Capital Fleet Solutions) for her dedication to supporting the community and embodying our ethos of ‘going above and beyond’ by dedicating her free time and resources to support a family of Ukrainian refugees by employing them in the business and helping the children to get enrolled in local schools.

We wish them continued success in the years to come!

Want multi-award-winning contract cleaning?

If you’re in West London, North Surrey and Hertfordshire and the surrounding areas and would benefit from professional contract cleaning services from a multi-award-winning business, contact the team on 0800 0430 438 or find your nearest ServiceMaster Clean Contract Services business to see how we can help you today.

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ServiceMaster Clean by Deeland wins multiple awards during Spring Forward event

ServiceMaster Clean Contract Services by Deeland has been awarded multiple prestigious awards for growth, and supporting the environment. 

 ServiceMaster Clean Contract Services and Merry Maids businesses from across the UK recently rallied in Coventry for our Spring Forward event.

The day was packed with informative sessions from Team Academy on how owners and staff can utilise their natural superpowers to create an impact in their businesses.

It was rounded off with a gala dinner and awards evening that saw franchise business owners from both brands awarded for their accomplishments over the last year.

Growth Award

One of these was ServiceMaster Clean Contract Services Deeland, recognised for growth of over £1M in 5 years and £600K in the last year.

Picking up this award, Managing Director Andre Gottemaker, said:

“We’re really pleased with the outcome of this. It comes down to the hard-work and dedication from all our staff. Hopefully we can hit £2 million next year.”

Best Environmental Initiatives and Team Award

The team were also awarded (by our headline sponsor, Capital Fleet Solutions) for their commitment and dedication to reducing their carbon footprint.

A Print Releaf scheme, for every 8,000 prints, a tree is planted; turning hygiene waste into renewable fuel; paperless billing, including emailed payslips, newsletters, and bulletins; using hybrid vehicles as pool cars; use of local suppliers and local recruitment; the use of a fleet management system to reduce fuel consumption through safe driving practices; laundering and re-using cloths and mops as opposed to having replacements delivered.

The team’s Amanda Cook also won a coveted staff for award for employee of the year. Collecting this award on her behalf,  Commercial Services Manager, Inga Parnell, said:

“Amanda is completely controlled in her work. She’s everything you want.”

Congratulations to the team for these amazing accomplishments, we wish them continued success in the years to come!

Want multi-award-winning contract cleaning?

If you would benefit from professional contract cleaning services from a multi-award-winning business, contact the AAA team on 0800 047 1747 or find your nearest ServiceMaster Clean Contract Services business to see how we can help you today.

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ServiceMaster Clean AAA cleans up multiple awards during Spring Forward event

ServiceMaster Clean Contract Services AAA has been awarded multiple prestigious awards for growth, customer satisfaction and more.

ServiceMaster Clean Contract Services and Merry Maids businesses from across the UK recently rallied in Coventry for our Spring Forward event.

The day was packed with informative sessions from Team Academy on how owners and staff can utilise their natural superpowers to create an impact in their businesses.

It was rounded off with a gala dinner and awards evening that saw franchise business owners from both brands awarded for their accomplishments over the last year.

The Awards Won

Growth Awards

One of the most highly decorated attendees of the night was ServiceMaster Clean Contract Services AAA, recognised for growth of over £5M in 5 years and £1.5M the last year.

NPS Customer Award

The team was also awarded for their excellent NPS and customer satisfaction.

With an NPS of +77, they far exceed the industry average of 40, demonstrating how they go above and beyond to deliver exceptional customer service.

When collecting this award, business owner Siva Kugathas remarked on the significance of customer service:

“Customers are everything. Without customers, we don’t mean anything, so taking this award has shown that we are doing something we should be doing by [making them happy.”

Employee Engagement Initiatives and Staff Awards

Siva was also awarded for how he engages with his team and works with them to keep going above and beyond.

Through engagement like employee mentorship schemes and 360-degree feedback, Siva has even been shortlisted globally for his efforts to recruit, retain and develop the best team to aid his business growth – which made him the worthy winner of this award.

As evidence of these initiatives in action, two of the team also received prestigious staff awards, both Kamil Derenowski, who won the Employee’s Choice Employee of the Year Award and Gauri Lather, who won Salesperson of the Year for her constant ability to deliver great results for AAA since joining the business, and for her ambitious mindset, drive to win and dedication to growing the business.

Giving Back to the Community

The team also won an award for the work that they have done in their community, which has included helping to combat homelessness in the local community and taking part in support schemes like the Pay it Forward scheme.

Be it through local charity events, Siva is always looking to give back, whether through large financial donations, supporting team members with their own charitable endeavours or even international community initiatives where he can make a difference within communities closest to his heart.

Carbon Neutral Invest in the Future Award

Siva and his team were also awarded (by our headline sponsor, Capital Fleet Solutions) for their commitment and dedication to reducing their carbon footprint through a tree planting initiative at his ServiceMaster Clean AAA woodland.

Speaking of his initiatives while collecting this award, Siva said:

“We have invested in our own woodland to [ensure] the future is protected and that we’re doing something about [climate change]. It’s our social responsibility. Everybody needs to do their bit. I think that it’s our responsibility.”

Marion E. Wade Award

The team also received one of the most prestigious awards of the night: the Marion E Wade Award – named after the ServiceMaster founder and minor league baseball player who began ServiceMaster as a moth-proofing company in 1959.

This award recognises a business owner who embodies the ethos held dear to our brand of ‘going above and beyond’.

As the winner, Siva was recognised for his drive and motivation that have led to rapid growth over the years, alongside achieving new record highs for the franchise network, and his trailblazing approach to winning new business has been recognised on several accounts, both internally and externally.

Congratulations to Siva and his team for their hard work delivering excellence and going above and beyond for their business and community.

We wish them continued success in the years to come!

Want multi-award-winning contract cleaning?

If you would benefit from professional contract cleaning services from a multi-award-winning business, contact the AAA team on 0800 047 1747 or find your nearest ServiceMaster Clean Contract Services business to see how we can help you today.

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ServiceMaster Clean Warwick picks up awards for business growth and customer satisfaction

ServiceMaster Clean Contract Services Warwick has been awarded a prestigious growth and customer satisfaction. 

ServiceMaster Clean Contract Services and Merry Maids businesses from across the UK recently rallied in Coventry for our Spring Forward event.

The day was packed with informative sessions from Team Academy on how owners and staff can utilise their natural superpowers to create an impact in their businesses.

The day was rounded off with a gala dinner and awards evening that saw franchise business owners from both brands awarded for their accomplishments over the last year.

Business growth and customer service at ServiceMaster Clean Warwick

Though they could, unfortunately, not attend on the night, one of the businesses was ServiceMaster Clean Contract Services Warwick, who were recognised for growth of over £100k in the last year and and an exceptional Net Promotor Score, of +100 (compared to the industry average of +40) indicating the high quality of service they deliver to their clients.

We’d like to extend our heartfelt congratulations to the team for their hard work delivering excellence and going above and beyond for their business and community.

We wish them continued success in the years to come!

Want award-winning contract cleaning?

If you’re in Warwick and would benefit from professional contract cleaning services from a multi-award-winning business, contact the team on 01926 353 095 or find your nearest ServiceMaster Clean Contract Services business to see how we can help you today.

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ServiceMaster Clean Glasgow wins award for exponential business growth

ServiceMaster Clean Contract Services Glasgow has been awarded a prestigious growth for of over £1m in five years.

ServiceMaster Clean Contract Services and Merry Maids businesses from across the UK recently rallied in Coventry for our Spring Forward event.

The day was packed with informative sessions from Team Academy on how owners and staff can utilise their natural superpowers to create an impact in their businesses.

The day was rounded off with a gala dinner and awards evening that saw franchise business owners from both brands awarded for their accomplishments over the last year.

Business growth at ServiceMaster Clean Glasgow

Though they could, unfortunately, not attend on the night, one of the businesses was ServiceMaster Clean Contract Services Glasgow, who were recognised for growth of over £1m in five years.

We’d like to extend our heartfelt congratulations to the team for their hard work delivering excellence and going above and beyond for their business and community.

We wish them continued success in the years to come!

Want award-winning contract cleaning?

If you’re in Glasgow and would benefit from professional contract cleaning services from a multi-award-winning business, contact the team on 01555 751087 or find your nearest ServiceMaster Clean Contract Services business to see how we can help you today.

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ServiceMaster Clean London City wins award for business growth

ServiceMaster Clean Contract Services London City has been awarded a prestigious growth for over £300k this year.

ServiceMaster Clean Contract Services and Merry Maids businesses from across the UK recently rallied in Coventry for our Spring Forward event.

The day was packed with informative sessions from Team Academy on how owners and staff can utilise their natural superpowers to create an impact in their businesses.

The day was rounded off with a gala dinner and awards evening that saw franchise business owners from both brands awarded for their accomplishments over the last year.

Business growth at ServiceMaster Clean London City

Though they could, unfortunately, not attend on the night, one of the businesses was ServiceMaster Clean Contract Services London City, who were recognised for growth of over £300K in the last year.

We’d like to extend our heartfelt congratulations to the team for their hard work delivering excellence and going above and beyond for their business and community.

We wish them continued success in the years to come!

Want award-winning contract cleaning?

If you’re in London and would benefit from professional contract cleaning services from a multi-award-winning business, contact the team on 020 8503 8713 or find your nearest ServiceMaster Clean Contract Services business to see how we can help you today.

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ServiceMaster Clean Stoke-on-Trent wins award for business growth

ServiceMaster Clean Contract Services Stoke-on-Trent has been awarded a prestigious growth for over £200k this year.

ServiceMaster Clean Contract Services and Merry Maids businesses from across the UK recently rallied in Coventry for our Spring Forward event.

The day was packed with informative sessions from Team Academy on how owners and staff can utilise their natural superpowers to create an impact in their businesses.

The day was rounded off with a gala dinner and awards evening that saw franchise business owners from both brands awarded for their accomplishments over the last year.

Business growth at ServiceMaster Clean Stoke-on-Trent

Though they could, unfortunately, not attend on the night, one of the businesses was ServiceMaster Clean Contract Services Stoke-on-Trent, who were recognised for growth of over £200K in the last year.

We’d like to extend our heartfelt congratulations to the team for their hard work delivering excellence and going above and beyond for their business and community.

We wish them continued success in the years to come!

Want award-winning contract cleaning?

If you’re in Stoke and the surrounding areas and would benefit from professional contract cleaning services from a multi-award-winning business, contact the team on 01270 875855 or find your nearest ServiceMaster Clean Contract Services business to see how we can help you today.

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ServiceMaster Clean Mid-Anglia wins award for business growth

ServiceMaster Clean Contract Services Mid-Anglia has been awarded a prestigious growth for over £200k this year.

ServiceMaster Clean Contract Services and Merry Maids businesses from across the UK recently rallied in Coventry for our Spring Forward event.

The day was packed with informative sessions from Team Academy on how owners and staff can utilise their natural superpowers to create an impact in their businesses.

The day was rounded off with a gala dinner and awards evening that saw franchise business owners from both brands awarded for their accomplishments over the last year.

Business growth at ServiceMaster Clean Mid-Anglia

Though they could, unfortunately, not attend on the night, one of the businesses was ServiceMaster Clean Contract Services Mid-Anglia, who were recognised for growth of over £200K in the last year.

We’d like to extend our heartfelt congratulations to the team for their hard work delivering excellence and going above and beyond for their business and community.

We wish them continued success in the years to come!

Want award-winning contract cleaning?

If you’re in Mid-Anglia and would benefit from professional contract cleaning services from a multi-award-winning business, contact the team on 0800 085 3541 or find your nearest ServiceMaster Clean Contract Services business to see how we can help you today.