Tag Archive for: business

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30 Years of Trusted Contract-Led Cleaning in Bradford.

For three decades, ServiceMaster Clean Contract Services Bradford has delivered contract-led commercial cleaning for organisations that need consistency, accountability, and dependable standards.

Thirty years in operation is not just a milestone. It reflects the ability to support customer contracts through changing buildings, teams, compliance requirements, and expectations, while keeping service levels steady.

What 30 years delivers for customers

Experience at this level shows up in the day-to-day detail. Cleaning programmes are structured properly from the outset. Site teams are supported and supervised. Issues are identified early and resolved quickly. Reporting is clear, and standards are maintained across the full length of a contract.

This approach has helped the business build long-term customer relationships across offices, public buildings, and commercial environments throughout Bradford. Many clients have remained with the business for years, not because of short-term pricing, but because service delivery holds up.

A strong heritage, strengthened by modern leadership.

While the Bradford business has traded for 30 years, it entered a new phase three years ago under current owner Stuart McCaig.

Stuart brought a background in financial contracting, with 15 years’ experience in data analytics and tender evaluation. That experience influences how contracts are managed, with close attention to performance, compliance, and long-term stability.

Rather than changing the foundations, Stuart focused on strengthening them. He improved contract oversight, introduced clearer feedback routes for customers, and modernised how the business communicates and reports, all with the aim of improving consistency on site.

“The priority has always been to protect what customers rely on,” says Stuart. “Our role is to make sure standards stay consistent, issues are dealt with properly, and contracts are managed with care over the long term.”

Consistency that supports customer confidence

ServiceMaster Clean Contract Services Bradford continues to retain customers well, including many long-standing contracts. When changes do occur, they are usually driven by pricing pressures rather than service performance, which reflects the strength of delivery.

This consistency is supported by the wider ServiceMaster framework, built on more than 65 years of experience in contract-led services. That structure supports quality control, training, and professional standards that commercial clients expect from a long-term partner.

Growth without disruption

Under Stuart’s ownership, the business has grown while maintaining service quality. Turnover has increased by around 50%, broadly doubling from its earlier baseline, driven by retention and careful contract management rather than rapid expansion.

In 2025, the business expanded into Sheffield. This step was taken only once the Bradford operation was stable and performing well, ensuring existing customer contracts continued to receive the same level of service.

Celebrating 30 years of trusted support

On 27 February, ServiceMaster Clean Contract Services Bradford marks 30 years of continuous operation. It is a milestone built on customer trust, committed site teams, and a contract-led approach designed to deliver reliable commercial cleaning over the long term.

As the business looks ahead, the focus remains unchanged. Support customer contracts with consistency. Maintain clear communication. Deliver dependable standards. And continue providing contract-led commercial cleaning that organisations across Bradford can rely on.

To find out more, visit their website. To book your spring clean, call 01274 299 874.

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ServiceMaster Clean by Deeland Shares Festive Community Impact and Year of Giving

ServiceMaster Clean by Deeland, one of the largest ServiceMaster Clean franchises in the UK, has closed the year by sharing how its team supported local causes and communities over the past 12 months. The business operates across Southern England and employs nearly 500 people, with a fleet of more than 70 vans delivering residential and commercial cleaning services and restoration work. The company is an Employee Ownership Trust, meaning the people who work there have a direct stake in its success.

Season of Giving

Over the festive season the team held its annual Christmas Jumper Day, inviting staff to wear festive jumpers at the office to raise funds for Save the Children. The initiative brought the team together and raised valuable funds while spreading seasonal cheer.

Alongside this, the company’s ‘Giving Tree’ campaign encouraged staff to donate gifts and essentials for a local charity, Loose Ends in Newbury. The Giving Tree display in the ServiceMaster Clean by Deeland office became a focal point for staff generosity. After the tree was filled, team members delivered the donations directly to Loose Ends, supporting people in need in the local area.

Making a Local Impact

To highlight the impact of these efforts and a range of other charitable activities throughout the year, the business produced a short Christmas video titled The Joy of Giving. The video looks back on initiatives where staff gave their time, resources and support to community causes. You can view it here.

These community and charity efforts sit alongside the company’s everyday work and long-standing support for local groups and clubs. ServiceMaster Clean by Deeland has a history of backing sports teams, schools, and fundraising events in its region.

The festive activities are part of a broader culture of care and community engagement at ServiceMaster Clean by Deeland, driven by its employee-owned structure and local focus. The business aims to deliver high quality cleaning and restoration services, while also playing a positive role in the places where its staff live and work.

Looking for a reliable, community-focused cleaning partners?

If you’re in Newbury, Reading, Basingstoke, Swindon, Oxford, Gloucester, Southampton, Portsmouth, Bristol, Bath, Avon and the surrounding areas and would benefit from professional contract cleaning services from a multi-award-winning business, contact the team on 0800 783 7713, visit us online or find your nearest ServiceMaster Clean Contract Services business to see how we can help you today.

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ServiceMaster Clean Contract Services Warwick, Hereford & Worcester champion local winning spirit with Stratford Upon Avon RFC

ServiceMaster Clean Contract Services Warwick, Hereford & Worcester is proud to announce a new sponsorship deal with Stratford Upon Avon Rugby Football Club. The partnership marks the start of an exciting collaboration between a trusted regional business and one of the area’s most respected community sports clubs.

About this Sponsorship

For the ServiceMaster Clean Contract Services Warwick, Hereford & Worcester team, supporting Stratford Upon Avon RFC felt like a natural fit. The club has long been at the heart of the town, known for its family atmosphere, local spirit, and commitment to developing rugby talent across all age groups. Those values mirror the way ServiceMaster Clean approaches its own work, through teamwork, consistency, and pride in serving local communities.

The new deal includes a sponsorship presence at the club’s ground, strengthening visibility for the company while giving back to a community that many team members are personally connected to. Managing Director Micheal Kawerski said the partnership reflects ServiceMaster Clean’s belief in supporting local organisations that bring people together and create lasting positive impact.

“Stratford RFC represents everything that’s great about local sport, dedication, teamwork, and pride in the community,” Micheal said. “We’re delighted to be part of their journey and to support the club as it continues to grow.”

The club, which competes in the Regional 2 Midlands West league, welcomed the new sponsor with open arms. Their committee highlighted how important local business backing is for maintaining facilities, supporting youth teams, and keeping rugby accessible for everyone in the area.

Looking Ahead

This sponsorship is more than a business arrangement; it’s a shared commitment to community strength. ServiceMaster Clean’s involvement helps ensure that Stratford RFC can continue to thrive both on and off the field, while also showcasing the company’s dedication to being a positive force in the regions it serves.

As the season unfolds, visitors to Pearcecroft will see the ServiceMaster Clean name proudly displayed—a visible reminder of how local partnerships can make a real difference.

Need a new Cleaner?

Start working with a local cleaning provider you can trust today and join your local experts working hard to support your community. If you’re in Warwick, Hereford & Worcester and the surrounding areas, call 01926 353 095 or, nationwide, find your nearest ServiceMaster Clean business to book a free, no-obligation quote on our services today.

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ServiceMaster Clean AAA Annual Conference Goes Overseas- Tenerife 2025

This year, the ServiceMaster Clean Contract Services AAA annual conference took place overseas in Tenerife. The four-day programme brought the management team together to reflect, plan, and reconnect away from the day-to-day demands of the business.

The conference focused on three clear areas. Reviewing the past year, recognising challenges, and setting direction for the year ahead.

 

Reflecting on the Year

The first part of the conference centred on honest reflection. The team reviewed business performance from the previous 12 months and discussed the challenges faced across operations, leadership, and growth. Each session highlighted how individual roles contribute to wider success and how teamwork plays a direct role in overcoming pressure and change.

The sessions also created space for open discussion. Managers shared experiences, lessons learned, and ideas for improvement. Feedback from the programme was extremely strong, with most delegates rating the sessions 10 out of 10.

Looking Ahead

Alongside reflection, the conference placed strong emphasis on the future. Team members set personal and professional goals, alongside clear pledges for the year ahead. These commitments were grounded in accountability, performance, and continued development across the AAA business.

Bringing the management team together in a focused environment helped reset priorities and build momentum going into the new business year.

Awards Evening

The conference closed with a celebratory awards evening recognising teams and individuals across the business. The atmosphere was positive and proud as colleagues came together to celebrate shared success.

Business owner Siva Kugathas shared his thoughts on the evening:

“The awards evening is always a highlight of the trip. Recognising the dedication and hard work of the team and seeing them stand proudly on stage means a great deal to me. When the team supports and celebrates one another, it creates a real sense of achievement and appreciation in the room.”

The evening reinforced the importance of recognition and the value placed on contribution at every level.

 

Team Building and Connection
Day three focused on team building. A beachfront breakfast set the tone before the main activities hosted by Vicki and Caan. Competitive spirit ran high, with Ayran and his team taking the overall win. Friendly debates over judging only added to the energy and engagement throughout the day.

The evening marked the main social event of the trip. A 1970s-themed night brought creativity, commitment, and enthusiasm from across the team. The event was held in honour of a colleague and friend, Kinga, who is no longer with us. Now known as Kinga Night, the evening was filled with shared memories, dancing, laughter, and moments of reflection. It was a powerful reminder of the bonds within the team.

Final Day
Day four allowed time to relax and recharge. Team members explored the local area, shopped, and enjoyed time poolside before preparing for the journey home.

A Conference to Remember
The Tenerife conference was more than a business event. It reinforced who ServiceMaster Clean AAA is as a team. The trip created space for reflection, honest conversation, celebration, and renewed focus.

ServiceMaster Clean AAA continues to lead through strong performance, shared values, and genuine team spirit. Success comes from supporting one another, recognising effort, and working towards a common purpose.

This conference captured that perfectly. It will be remembered as a defining moment of connection, pride, and ambition for the year ahead.

Need a reputable and reliable cleaning provider you can trust?

If you need an award-winning contract cleaner from an established and decorated brand, call Siva and his team today on 0800 047 1747 for a range of premium janitorial services across a range of sectors.

Or nationwide, find your nearest ServiceMaster Clean Contract Services business to see how we can help you today.

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ServiceMaster Clean Contract Services AAA Shortlisted for the 2026 Brand Brilliance Award for the 6th time running!

ServiceMaster Clean Contract Services AAA has been shortlisted again for the Business Brilliance Awards 2026. The team is in the running for the Brand Brilliance Award, a category they know well. They have taken this award home for five years in a row. A sixth win would show how consistent the team has been and how much work goes on behind the scenes every day.

What makes the AAA team award winning?

The AAA team covers sites across the UK with more than 800 colleagues. You see the scale when you look at the numbers. Hundreds of buildings cleaned each day. Thousands of hours spent on site each week. Every task carried out with the same focus on care and quality. The Brand Brilliance Award recognises this. It highlights teams that protect their brand, act with integrity, and deliver consistent service.

The nomination reflects how the team operates. Managers provide clear standards. Frontline teams follow them. Quality checks run every week. Training sessions keep everyone sharp. Customer feedback is reviewed and acted on. Each step supports the same idea. You protect the brand by what you do each day. Hear what Business Owner Siva Kugathas has to say:

‘Being shortlisted for the 6th year running is great news for me and the team. More importantly, it’s a testament to how our team are always adapting and growing and maintaining our high standards of service delivery and championing everything that the ServiceMaster Clean Contract Services AAA brand stands for. Winning for the 6th consecutive years would be delightful.’

The AAA team also works closely with clients. They respond quickly to changes on site. They help plan for busy periods. They adjust schedules to fit operations. This builds trust and helps them keep long term contracts. You see this in retention data. Many clients have stayed with the team for more than five years.

Finalist for Brand Brilliance 2026

Reaching the finalist stage again sets a strong tone for 2026. It shows that the team keeps meeting high standards across every region. Whatever happens at the awards, the shortlisting alone shows strong recognition for hard work and reliable service that the team are committed to delivering to longstanding and new customers going into 2026 and beyond.

The winners of the Business Brilliance Awards 2026 will be announced shortly in the New Year (January 2026) The AAA team are ready. They hope to bring the Brand Brilliance Award home once again and as a national brand and franchise network, we’re behind them all the way! Good luck!

Need an award-winning cleaning provider?

If you need an award-winning contract cleaner from an established and decorated brand, call Siva and his team today on 0800 047 1747 for a range of premium janitorial services across a range of sectors.

Or nationwide, find your nearest ServiceMaster Clean Contract Services business to see how we can help you today.

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ServiceMaster Clean Contract Services Warwick, Partners with Eco Work-Shop CIC for Community Support

This year, ServiceMaster Clean Contract Services Warwick has proudly partnered with Eco Work-Shop CIC, contributing to their Christmas Coffee Morning with a selection of delicious cupcakes and jarred cakes to help raise vital funds.

About Eco Work-Shop CIC

Eco Work-Shop CIC is dedicated to enhancing the wellbeing and lives of learning-disabled and/or autistic adults. They create a safe, stimulating environment offering purposeful work activities for participants. Fundraising plays a central role in their mission, bringing together participants, their extended families, carers, and supporters.

Our Impact

At ServiceMaster Clean Contract Services Warwick, Hereford, and Worcester, we believe giving time is the most meaningful way to make a difference. For events like the Coffee Morning, our team handles post-event cleaning, provides additional resources as needed, and supplies sweet treats to boost fundraising.

We also support Eco Work-Shop’s creative initiatives by purchasing their handcrafted gift cards for every occasion.

Looking Ahead

ServiceMaster Clean Contract Services Warwick, Hereford, and Worcester is committed to supporting future coffee mornings. This partnership has strengthened community ties and expanded local outreach. We’re excited to see these events grow through the winter and into the new year.

Need a cleaner who cares?

Start working with a local cleaning provider you can trust today and join your local experts working hard to support your community. If you’re in Warwick, Hereford & Worcester and the surrounding areas, call 01926 353 095 or, nationwide, find your nearest ServiceMaster Clean business to book a free, no-obligation quote on our services today.

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ServiceMaster Clean by Deeland Shortlisted for BFA Awards 2025

ServiceMaster Clean Contract Services is proud to announce that our partners: ServiceMaster Clean by Deeland have been named a finalist in the 2025 British Franchise Association (BFA) Awards.

ServiceMaster Clean by Deeland- Shortlisted for Customer Focus

Being one of the largest franchise partners across ServiceMaster Brands UK, spanning across multiple brands and territories across Newbury, Reading, Basingstoke, Swindon, Oxford, Gloucester, Southampton, Portsmouth, Bristol, Bath and Avon areas, this year, they have been recognised for their strong customer focus and commitment to delivering exceptional cleaning services across various sectors from general offices, School, Colleges and Medical centres right through to housing associations and retail.

Customer Focus

Operating across multiple territories under the ServiceMaster Clean brand, ServiceMaster Clean by Deeland has built its success on reliability, consistency, and genuine care for clients. Their customer-focused business model ensures every contract, large or small, receives the same level of attention and quality. Over the last 35 years, ServiceMaster Clean by Deeland have invested a lot developing technologies, including a Bespoke Software package which streamlines processes to ensure that they can futureproof their service excellence for clients across various sectors in a way that goes above and beyond expectations.

Their business and customer ethos is built around the 3 P’s: Principles, People and Performance. This approach has earned them long-term partnerships with businesses across their areas. Their customer-centric business model ensures that their able to continually evolve their service delivery, recognise and empower the people in the business who really make a difference. This is evidenced by their most recent NPS scores which consistently remain above the industry standards at 62 with their promoter population forming the majority (at 73%) of their clientele.

Shortlisted Finalists

The BFA Awards 2025 celebrate excellence in franchising, recognising businesses that set high standards for performance, innovation, and integrity. For ServiceMaster Clean by Deeland, being shortlisted for the Customer Focus award this year acknowledges their dedication to building a business that puts people first—both customers and staff.

Guy Strang, Brand Manager at ServiceMaster Clean Contract Services, said:

“This is a fantastic achievement for ServiceMaster by Deeland. Their nomination reflects the professionalism and commitment that’s exemplary of the ServiceMaster Clean Contract Services business model and network direction for 2026 and beyond. Their focus on customer relationships and operational excellence continues to raise the bar.”

Need an award-winning cleaning provider?

If you’re in Newbury, Reading, Basingstoke, Swindon, Oxford, Gloucester, Southampton, Portsmouth, Bristol, Bath, Avon and the surrounding areas and would benefit from professional contract cleaning services from a multi-award-winning business, contact the team on 0845 155 1026 or find your nearest ServiceMaster Clean Contract Services business to see how we can help you today.

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ServiceMaster Clean AAA Expands into New UK Regions

Now Covering West Lancashire, Chester & North Wales, and Milton Keynes

We’re delighted to announce the exciting expansion of ServiceMaster Clean Contract Services AAA, as they extend their award-winning contract cleaning services into West Lancashire, Chester and North Wales, and Milton Keynes.

This growth marks a major milestone for the AAA team and reflects the continued trust and satisfaction of their customers across existing regions spanning from Inverness, right through to East Kent and the south east coast. Their reputation for reliability, attention to detail, and customer-first service, they’re proud to bring the same professional standards to even more businesses across the UK.

New Areas, New Management, Same ServiceMaster Standard

As part of this expansion for the AAA business, each of their new territories will operate under new local management, bringing fresh energy and experience to business across West Lancashire, North Wales and Chester and Milton Keynes.

To ensure every client receives the same exceptional level of service that ServiceMaster Clean Contract Services AAA is known for, the team are now working hard behind the scenes to reach out to existing customers in the area and also build those all-important partnerships with any other businesses in the area who are looking for a name they can trust and unparallel customer service.

By combining national support with dedicated local leadership, ServiceMaster AAA are able to maintain high standards, respond quickly to client needs, and build genuine, long-term relationships with the businesses they serve.

A Growing Team, Same Trusted Standards

ServiceMaster AAA’s most recent expansion means more local teams on the ground—trained, supported, and equipped to deliver the ServiceMaster Contract Services standard of excellence. Whether it’s daily office cleaning, healthcare environments, educational settings, or hospitality venues or event spaces, every service is carried out with care, consistency, and compliance.

Behind every polished surface is their people-first approach. They strongly believe in supporting their ever-growing workforce, investing in training, and fostering a positive working environments—because great people deliver great service.

Supporting More Local Businesses

With branches now operational under new management in West Lancashire, Chester and North Wales, and Milton Keynes, local businesses can enjoy the benefits of a professional cleaning partner with national backing and local expertise and award-winning service delivery.

Businesses in the area can benefit from:

  • Tailored cleaning schedules to suit every environment
  • Experienced, fully trained cleaning professionals
  • Regular quality checks and open communication
  • Environmentally responsible cleaning methods
  • The reassurance of a trusted nationwide brand

Looking Ahead

As the ServiceMaster AAA brand continues to grow, their focus remains the same, helping clients maintain clean, safe, and welcoming spaces for their staff and customers.

Hear what business owner Siva Kugathas has to say about the future of the ServiceMaster AAA in light of this most recent expansion:

“I’d like to thank our loyal customers and dedicated staff for being part of this journey. Together, we’re building something stronger—one spotless workspace at a time. This expansion is very exciting for our business, and we’re keen to welcome onboard any new clients who want to work with a business and brand that not only invests in its people and community, but puts the customer at the very heart of everything we do.”

Need professional commercial cleaning?

If your business is based in West Lancashire, Chester and North Wales, or Milton Keynes, and you’re looking for a reliable cleaning provider you can count on, we’d love to hear from you. 0800 047 1747 or finding your nearest ServiceMaster Clean business for a free, no-obligation quote on our services today.

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ServiceMaster Clean by Deeland Wins Multiple Prestigious Awards

ServiceMaster Clean by Deeland has a busy week collecting awards for business excellence.

What a week! ServiceMaster Clean by Deeland are absolutely thrilled to have won TWO major awards in the last few days. This blog post has all the details.

Corporate Member of the Year – BICSc Awards

Hot on the heels of other prestigious awards successes this year, the team have been named Corporate Member of the Year at The British Institute of Cleaning Science (BICSc).

These awards celebrate the sector’s success by recognising some of the brightest stars, spotlighting the industry’s outstanding individuals and companies.

The Corporate Member of the Year award recognises ServiceMaster Clean by Deeland for their commitment to the BICSc ethos and principles, promoting BICSc and its practices both internally and externally.

Employer of the Year – Great British Business Awards

The team have also been awarded Employer of the Year by the Great British Business Awards (Great British Expos) and could not be prouder of their team, who have helped to make this happen!

This award recognises an employer who looks after their people by creating an outstanding workplace based on a set of values that has led to a committed, effective and motivated workforce. The judges were impressed by ServiceMaster Clean by Deeland’s commitment to their people as an Employee Ownership Trust, which gives each employee a stake in the business, fostering collaboration, support, and excellence:

“ServiceMaster Clean by Deeland truly puts people at the heart of its business. By transitioning into an Employee Ownership Trust, the company has empowered staff, giving them a genuine stake in its future. With over 30 years of expertise, their culture of respect, collaboration, and opportunity makes them an exemplary employer where individuals feel valued and invested. A shining example of what makes an outstanding employer.”

Need award-winning cleaning?

If you’re in Newbury and the surrounding areas and would benefit from professional contract cleaning services from a multi-award-winning business, contact the team on 0845 155 1026 or find your nearest ServiceMaster Clean Contract Services business to see how we can help you today.

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ServiceMaster Clean AAA Steps Up for the Forget Me Knot Challenge

Making steps to raise awareness for the Forget Me Knot Challenge at ServiceMaster Clean AAA.

The team from ServiceMaster Clean AAA held a team walk as part of this year’s Forget Me Knot Challenge to raise awareness and funds for those living with dementia in the UK.

The Forget Me Knot Challenge

Alzheimer’s Society is symbolised by the forget-me-not flower, which has long been associated with Alzheimer’s and dementia due to its connection to memory loss. The Forget Me Knot Challenge is a sponsored virtual relay where staff and owners from various UK businesses run, walk, or cycle the total mileage between each location, linking them together and raising funds for Alzheimer’s Society: creating the Forget Me Knot. Walking to raise awareness and honour those affected, the team showed that even small steps can make a meaningful difference.

Members of staff had a fantastic time walking together at Epsom Downs Racecourse, enjoying the views, fresh air, and great company while racking up around 12,000+ steps each in two hours. Even those who couldn’t be there in person joined in by walking in their own local towns, making it a fun, inclusive, and heartwarming team effort that brought everyone together in spirit.

The walk was a lovely chance for everyone to catch up outside of work and enjoy the fresh air. With plenty of laughter, the team came away feeling closer and proud of raising the miles on the Forget Me Knot Challenge.

Support the Challenge

If you’d like to help support our teams, please visit our JustGiving page to donate, or, if you’re one of our clients, please feel free to speak to our staff about donating.

Thank you for all your support!

Need professional commercial cleaning?

Learn the value of a cleaner who cares by contacting the AAA team on 0800 047 1747 or finding your nearest ServiceMaster Clean business for a free, no-obligation quote on our services today.

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Five ServiceMaster Clean Businesses Celebrate Winning Coveted Customer Satisfaction Awards

ServiceMaster Clean business owners from across the UK celebrated winning awards for customer satisfaction at the ServiceMaster Thrive in 2025 Gala.

Five ServiceMaster Clean Contract Services businesses were recognised for their dedication to supporting their customers and their excellent client satisfaction, winning coveted ServiceMaster Clean customer awards at the ServiceMaster Thrive in 2025 conference and gala evening.

This blog post has all the details.

Achieving Excellent Customer Satisfaction

The five businesses awarded all shared one common denominator: exceptional customer service and a dedication to go above and beyond for those they serve.

Two businesses, ServiceMaster Clean AAA and ServiceMaster Clean North East, were celebrated for their extraordinary Net Promoter Scores (NPS). In the cleaning industry, an NPS of above zero is good, with an industry average of 16 in the UK. Siva Kugathas, Chris Bewitt, and their teams were awarded for exceeding this standard, with each achieving a score above 50!

Meanwhile, ServiceMaster Clean Winchester, Bradford, and Dudley were awarded for the exceptional customer service they provided for our multi-site nationwide contract cleaning clients. Each of these businesses, as measured through satisfaction surveys completed by our clients, achieved a perfect 100%!

Congratulations, all!

Need award-winning cleaning?

If you would benefit from professional contract cleaning services from an award-winning business, find your nearest ServiceMaster Clean Contract Services business to see how we can help you today.

Tom Jackson from ServiceMaster Clean Contract Services Dudley celebrates five years in business

ServiceMaster Clean Contract Services Dudley owner Tom Jackson reflects on five years in business delivering premium contract cleaning services.

It’s fair to say that Tom Jackson’s entry into ownership of ServiceMaster Clean Contract Services Dudley was unconventional.

Already the owner of the UK’s largest Merry Maids domestic cleaning franchise covering Dudley, Wolverhampton and Stafford, Tom expanded his cleaning empire by establishing his contract cleaning franchise in March 2020 – a naturally turbulent time.

“I finished my ServiceMaster academy just as COVID was hitting the UK… it was a bit surreal, and even now, looking back, it still does not seem real,” he says.

However, Tom still made great strides during the pandemic, supporting commercial spaces, medical facilities, and more, which still required expert and quality cleaning more than ever.

“Since coming out of COVID, the business grew in 2021 by over 500%,” he says.

And this hasn’t slowed down in later years, as the subsequent years’ growth has averaged over 50% annually.

To celebrate the fifth anniversary of his ServiceMaster Clean business, we sat down with Tom to discuss how his business has evolved and how he’s planning for the future.

Changes and evolution

In the last five years, Tom’s business has seen many changes, from growth and dealing with COVID-19, to the addition of numerous sites and customers across Dudley.

This has facilitated the need for increased management and a supervisory team across his franchise operations, meaning Tom’s focus has shifted from daily operations to managing at a higher level and driving the business forward.

Outside of his business, Tom and his wife are also puppy raisers, volunteering for Guide Dogs for the Blind and volunteering at local events or training Guide Dog puppies that hopefully go on and make a change in someone’s life.

At times, Tom says that this balancing act has been quite difficult, but his attitude is one of constant openness to growth and learning.

“I have a saying that if you learn something new every workday, that’s five new things this week,” he says.

“The biggest challenge at ServiceMaster is employing part-time staff in multiple locations. Covering absence is sometimes difficult, but with the introduction of two area supervisors and by utilising our Merry Maids staff on occasion to cover jobs, we have managed to maintain our customer service levels. TUPE transfers can sometimes be a challenge in balancing the needs of our clients and making sure that the existing team that is transferring over adhere to ServiceMaster cleaning standards.”

Hence, having the right team has been imperative, and something he sees as his greatest success.

“The Stafford Manager, Ashley, is a success story,” he says.

“I feel his confidence and business knowledge have grown in the two years he has been employed by me.”

Highlights and key wins

Over five years in business, there have been many highlights for Tom and his business, with one of his first big wins still being a memorable moment for the business owner.

“A big highlight was my first £60k a year contract. We have national accounts and local accounts, but the first time we got a larger contract, it was a great feeling of achievement,” he says.

“The second highlight is around people – and I hope Ashley won’t mind me mentioning, but he attended his first-ever business conference with us. He brought his wife to the event and attended the black-tie evening gala event, and the enthusiasm that he came away with after the event [was a huge highlight.]”

Looking to the future: Client Relationships

Looking ahead, Tom is excited to continue his growth, particularly within the Contract Services network of like-minded business leaders.

“I’m very competitive,” he says.

“I love seeing the league tables and figures and comparing how we are doing to other ServiceMaster businesses, that friendly competition between us and our nearest comparable businesses as to who is growing the most.”

To achieve his goals for the business, Tom’s focus for the next year is to bring in more local supervisors and staff to enable him to spend more of his time developing relationships with clients to promote the business locally.

At ServiceMaster Clean, relationships are central to everything we do.

Customers are at the forefront of our operation, and we work hard to build a relationship with you that allows us to go above and beyond when it comes to your cleaning.

By liaising closely with our clients, our staff and business owners like Tom develop a strong working relationship with you and establish your expectations and desires for our services.

We then continue our regular meetings with you to assess your changing situation and ensure we maintain this excellent level of customer service.

We do this primarily through regular audits, Net Promotor Scores and our unique ‘Tell ServiceMaster’ program, which allows customers to submit personal feedback directly to us.

Whatever your need or feedback, positive or negative, we want to hear about it. We make it as easy and convenient as possible for you to let us know how you’re feeling so that we can ensure you get the perfect cleaning service for your operation.

Need a new cleaner?

If you’re in Dudley and the surrounding areas and would benefit from expert and bespoke cleaning services from an established and decorated professional, call Tom and the team today on 0345 824 2424.

Or nationwide, find your nearest ServiceMaster Clean Contract Services business to see how we can help you get the best out of your cleaning.

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ServiceMaster Clean owner named Franchisee of the Year in European Franchise Awards 2024

Siva Kugathas, owner of ServiceMaster Clean AAA, has been named Franchisee of the Year at the European Franchise Awards 2024.

 Siva Kugathas has long been a trailblazer in franchising.

He arrived in the UK at 18 from war-torn Sri Lanka and worked from the minute he arrived on British shores.

A single father, he was determined to make a name and a better life for himself and his family.

As a highly decorated entrepreneur with over 20 years of franchising experience working for brands like KFC and Pizza Hut, Siva joined ServiceMaster in 2016 as the owner of ServiceMaster Clean AAA and has been committed to going above and beyond to drive excellence in franchising ever since.

Upon joining ServiceMaster in 2016, Siva transformed a business turning over £50,000 into an empire of nineteen successful territories spanning from Inverness to Dover.

Now, he has risen to new heights, representing UK franchising for ServiceMaster Brands UK and the British Franchise Association as Franchisee of the Year at the European Franchise Federation’s European Franchise Awards 2024, which he dedicated to those who have helped him get to where he is today:

“I am delighted to win this award. First, I would like to thank the BFA for bringing us here and ServiceMaster and their team for helping me get here. Most importantly, thank you to my team for helping me bring home this the biggest award of my career. I want to dedicate this to Kinga Derenowska, who has recently left us. Kinga, this one is for you.”

The winning formula: How Siva became Franchisee of the Year

As Franchisee of the Year, Siva has demonstrated a track record of strong overall development and innovation, care for staff and collaboration with other franchisees within the ServiceMaster Clean brand.

The judges, who were all key figures in the world of franchising from the Netherlands, UK, France and Germany, were so impressed by Siva and his accomplishments that they came to the unanimous decision to award him Franchisee of the Year.

Here’s why…

Employee Advocacy and Development

After doubling the size of his business eighteen months after purchase, Siva acquired eighteen further territories in seven years.

In that time, he has grown his staff from seventeen employees to a 925-strong team who, through Siva’s mentorship, grow in their fields and achieve ambitious targets. All this in an industry with notoriously high staff turnover.

This included adding a sales team supported by ServiceMaster’s head office. This team is responsible for ServiceMaster Clean AAA’s ability to pull in an average of twenty-five monthly contracts.

Siva has also implemented multiple bonus schemes for full-time employees, which is unheard of in cleaning and generates excellent employee advocacy. His sponsorship scheme supports management staff studying any course of their choice to support their growth and development.

This has reduced staff turnover and helped recruit over one hundred and fifty new employees in 2023 – with 98% of his management team being internal promotions from cleaning roles.

Environmental Initiatives and Corporate Social Responsibility

Siva has undertaken several initiatives to reduce his business’s environmental impact as part of an ongoing strategy from ServiceMaster Ltd. to reach net zero by 2030.

Last year, Siva purchased a plot of land named ‘The ServiceMaster Woodland”. He is actively conserving this land to offset the company’s carbon emissions by planting trees for each new contract he wins. YTD, this amounts to over 239 trees and counting, which will absorb over 5000 lbs of carbon yearly!

Siva has donated thousands of pounds and hours to local and international charities.

This has included participating in events for the local YMCA, raising thousands of pounds and donating £5,000 to them for training and development of their staff by providing sponsorship for two years to allow a homeless individual to live in private accommodation.

He also delivers regular non-profit cleaning for them, allowing their facilities to maintain hygiene standards for those in their care. This led them to name a room after ServiceMaster Clean at the Guildford Foyer.

He has taken part in charity initiatives alongside his team, covering 200 miles in one month to sponsor the planting of trees and fundraising to provide shelter for women and children recovering from domestic abuse and gender-based violence.

Franchise Advocacy

As a strong advocate for ServiceMaster and the franchise industry, Siva mentors new franchise prospects and helps fellow franchisees with queries.

He is often the first to respond to a question in the network groups and will visit and host franchisees to share strategies and observations, supports the development of new ideas and is always the first to trial new initiatives, strategies and pilot projects.

Client Support and Satisfaction

Siva’s commitment to going above and beyond also extends to his customers, as his approach to customer service is to exceed his client’s desires and leave them in a far better place than they started.

His team conduct regular audits, allowing customers to submit personal feedback directly to the team to put the customer experience at the forefront, allowing Siva to understand where he needs to improve and how to help deliver an even better experience.

Since implementing this, he has observed a growth in customer satisfaction, measured through industry-recognised Net Promotor Scores (NPS).

In the cleaning industry, an NPS score of above zero is good. 50+ is excellent, and anything over 70 is exceptional. Siva’s scores reached 100 in 2020 and stayed over 50 since, with a score of 77 last year and 80 in 2024 so far.

What’s next for Siva?

Looking into the future, Siva aims to continue researching new ways to better the environment as part of his CSR activities, including the goal to make his fleets electric and his business carbon-neutral by 2030.

Maintaining his impressive growth, he is also on track to hit his goals for the future by following his unstoppable trajectory and utilising his close connection to the network, trust in the brand and passion for delivering a quality service. The future is bright for ServiceMaster Clean AAA.

Need an award-winning cleaner?

If you need an award-winning contract cleaner decorated on a continental level as part of an established and decorated brand, call Siva and his team today on 0800 047 1747.

Or nationwide, find your nearest ServiceMaster Clean Contract Services business to see how we can help you today.

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ServiceMaster Clean by Deeland Awarded Great British Franchisee Status

Jane Paisley and Andre Gottemaker from ServiceMaster Clean by Deeland are winners in whichfranchise’s Great British Franchisee Awards 2024.

Congratulations to Jane Paisley and Andre Gottemaker from ServiceMaster Clean by Deeland, who, alongside being finalists in this year’s HSBC BFA Great British Franchise Awards, have been awarded Great British Franchisee status by whichfranchise in the Great British Franchisee Awards 2024.

Here’s the full story.

About ServiceMaster Clean by Deeland

ServiceMaster Clean by Deeland was started by Nick Dee Shapland in 1991 as a sole trader in Newbury and Reading.

In 2021, it became an Employee Ownership Trust, whereby 80% of the company shares are held in trust on behalf of the employees and has been under the management of Jane and Andre ever since.

Today, its multi-brand cleaning divisions service six business sectors across four ServiceMaster UK brands: ServiceMaster Clean’s Residential and Commercial upholstery and carpet cleaning, Contract Services office cleaning and ServiceMaster Restore’s disaster restoration brand, with over 400 staff and a fleet of 70 vans, making them the largest ServiceMaster Clean franchise in the UK.

The Great British Franchisee Awards 2024

In achieving Great British Franchisee status, Jane and Andre join sixteen other franchisees from across the UK named this year’s cream of the crop of British franchising, providing exceptional contributions to the sector and delivering excellence in their business – including fellow ServiceMaster Brands UK franchisee Nicky Morris from Merry Maids Fylde, Blackpool and Preston.

They also join their ServiceMaster Clean franchisees, Siva Kugathas, CJ Micallef, and Chris Blewitt, who have achieved this status in previous years. This makes them the fourth consecutive franchisees to achieve this coveted status in as many years.

The awards, currently in their fourth year, celebrate business success and reflect winners’ achievements in stability, growth, staff retention, customer satisfaction, community involvement, inspired leadership and their involvement in their franchise network.

By winning, ServiceMaster Clean by Deeland is officially honoured as one of the best franchises in the UK in one of the industry’s most prestigious awards.

“The calibre of candidates was outstanding again this year. It is great that this exceptional group of franchisees are being recognised for going above and beyond “the norm”.  Their passion and commitment to their brand really shown through in their applications. They are true ambassadors for franchising.” says Suzanne Melville, Head of Marketing at whichfranchise.

What makes Deeland Great

The judges were impressed with the business’s long-term success, professionalism, and commitment to supporting their staff and local community.

They commented that Deeland “promotes the true essence of a great franchise model run by successful and hard-working franchisees.”

Guy Strang, ServiceMaster Clean Contract Services Brand Leader, added:

“Jane and Andre exemplify the values that make ServiceMaster Clean stand out. Through their leadership, they’ve built a thriving business dedicated to supporting both their employees and clients.”

“Their commitment to community involvement, innovative use of technology, and focus on staff development have made them true ambassadors of the ServiceMaster brand. Their passion and dedication are why they are worthy winners of this recognition.”

Commenting on their win, Jane and Andre said:

“We are thrilled to have won the Great British Franchisee Award for 2024. A massive well done to our team, without whom this would not have been possible. Thank you so much, whichfranchise, and huge congratulations to all the other winners – it’s great to be in such good company!”

Congratulations, all!

Need a new cleaner?

As the largest ServiceMaster Clean franchise in the UK, ServiceMaster by Deeland delivers excellence in every aspect of their business.

See how they can help you today by calling 0845 155 1026 for a free, no-obligation quotation.

Or, nationwide, find your nearest ServiceMaster Clean Contract Services business today to connect with your local cleaning experts.

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Big Moves for ServiceMaster Clean Mercia

Two key staff changes taking place at ServiceMaster Mercia.

Hot on the heels of their two recent awards for a growth of over £300k and over £1 million in five years, ServiceMaster Clean Contract Services Mercia have had some big changes with the promotion of two key members of staff.

This blog post has all of the details.

Clare Whitaker – Regional Manager

Clare Whitaker has been promoted from Contracts Manager to the role of Regional Manager, having consistently showcased her dedication and dynamic approach throughout her tenure, making her the perfect fit for the new role in our senior management team.

Clare joined the business in February 2018, where her commitment to excellence quickly became evident.

As Contracts Manager, she has proven her ability to go above and beyond to achieve and maintain the highest levels of customer satisfaction.

In her new role as regional Manager, Clare will be overseeing and supporting the team of Contracts Managers and Mobile Support Operatives.

In addition, Clare’s experience will be vital in helping form and implement business strategies to enable our continued growth while ensuring our fantastic level of customer retention.

Carole Murray – Contracts Manager

Carole Murray has also been promoted to the position of Contracts Manager.

Carole started with ServiceMaster Mercia 13 years ago as a Cleaning Supervisor.

Her journey from a Cleaning Supervisor to a Mobile Cleaner, then an Area Supervisor, and now being appointed as a Contracts Manager is a testament to her professional development and willingness to take on new challenges.

As the newly appointed Contracts Manager, Carole will undoubtedly bring her wealth of experience, and expertise to her new role.

Carole’s promotion serves as an inspiration to us all, showcasing the rewards of hard work, dedication, and the willingness to embrace new opportunities.

Need a new cleaner?

For award-winning contract cleaning from an ambitious team of cleaning professionals, contact the team at ServiceMaster Clean Contract Services Mercia on 0300 003 7042 or nationwide find your nearest ServiceMaster Clean Contract Services business today for your free, no-obligation quote.

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ServiceMaster Clean West London, North Surrey and Hertfordshire win multiple awards during Spring Forward event

ServiceMaster Clean Contract Services by West London North Surrey and Hertfordshire has been awarded multiple prestigious awards for growth, and going above and beyond for their community. 

ServiceMaster Clean Contract Services and Merry Maids businesses from across the UK recently rallied in Coventry for our Spring Forward event.

The day was packed with informative sessions from Team Academy on how owners and staff can utilise their natural superpowers to create an impact in their businesses.

It was rounded off with a gala dinner and awards evening that saw franchise business owners from both brands awarded for their accomplishments over the last year.

Growth Award

One of these was ServiceMaster Clean Contract Services West London, North Surrey and Hertfordshire, recognised for growth of over £1M in 5 years.

Picking up this award, Client Administrator Jackie McCullion, said:

“It feels fantastic to win. We have a great team, we have great clients, and most importantly, support for our clients, and it works.

Going forward, we plan on continuing our success by building on the team, building on communication and enhancing our superpowers!”

Above and Beyond Award

The team’s Operations Manager Aga Marchiewska was also awarded (by our headline sponsor, Capital Fleet Solutions) for her dedication to supporting the community and embodying our ethos of ‘going above and beyond’ by dedicating her free time and resources to support a family of Ukrainian refugees by employing them in the business and helping the children to get enrolled in local schools.

We wish them continued success in the years to come!

Want multi-award-winning contract cleaning?

If you’re in West London, North Surrey and Hertfordshire and the surrounding areas and would benefit from professional contract cleaning services from a multi-award-winning business, contact the team on 0800 0430 438 or find your nearest ServiceMaster Clean Contract Services business to see how we can help you today.

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ServiceMaster Clean by Deeland wins multiple awards during Spring Forward event

ServiceMaster Clean Contract Services by Deeland has been awarded multiple prestigious awards for growth, and supporting the environment. 

 ServiceMaster Clean Contract Services and Merry Maids businesses from across the UK recently rallied in Coventry for our Spring Forward event.

The day was packed with informative sessions from Team Academy on how owners and staff can utilise their natural superpowers to create an impact in their businesses.

It was rounded off with a gala dinner and awards evening that saw franchise business owners from both brands awarded for their accomplishments over the last year.

Growth Award

One of these was ServiceMaster Clean Contract Services Deeland, recognised for growth of over £1M in 5 years and £600K in the last year.

Picking up this award, Managing Director Andre Gottemaker, said:

“We’re really pleased with the outcome of this. It comes down to the hard-work and dedication from all our staff. Hopefully we can hit £2 million next year.”

Best Environmental Initiatives and Team Award

The team were also awarded (by our headline sponsor, Capital Fleet Solutions) for their commitment and dedication to reducing their carbon footprint.

A Print Releaf scheme, for every 8,000 prints, a tree is planted; turning hygiene waste into renewable fuel; paperless billing, including emailed payslips, newsletters, and bulletins; using hybrid vehicles as pool cars; use of local suppliers and local recruitment; the use of a fleet management system to reduce fuel consumption through safe driving practices; laundering and re-using cloths and mops as opposed to having replacements delivered.

The team’s Amanda Cook also won a coveted staff for award for employee of the year. Collecting this award on her behalf,  Commercial Services Manager, Inga Parnell, said:

“Amanda is completely controlled in her work. She’s everything you want.”

Congratulations to the team for these amazing accomplishments, we wish them continued success in the years to come!

Want multi-award-winning contract cleaning?

If you would benefit from professional contract cleaning services from a multi-award-winning business, contact the AAA team on 0800 047 1747 or find your nearest ServiceMaster Clean Contract Services business to see how we can help you today.

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ServiceMaster Clean AAA cleans up multiple awards during Spring Forward event

ServiceMaster Clean Contract Services AAA has been awarded multiple prestigious awards for growth, customer satisfaction and more.

ServiceMaster Clean Contract Services and Merry Maids businesses from across the UK recently rallied in Coventry for our Spring Forward event.

The day was packed with informative sessions from Team Academy on how owners and staff can utilise their natural superpowers to create an impact in their businesses.

It was rounded off with a gala dinner and awards evening that saw franchise business owners from both brands awarded for their accomplishments over the last year.

The Awards Won

Growth Awards

One of the most highly decorated attendees of the night was ServiceMaster Clean Contract Services AAA, recognised for growth of over £5M in 5 years and £1.5M the last year.

NPS Customer Award

The team was also awarded for their excellent NPS and customer satisfaction.

With an NPS of +77, they far exceed the industry average of 40, demonstrating how they go above and beyond to deliver exceptional customer service.

When collecting this award, business owner Siva Kugathas remarked on the significance of customer service:

“Customers are everything. Without customers, we don’t mean anything, so taking this award has shown that we are doing something we should be doing by [making them happy.”

Employee Engagement Initiatives and Staff Awards

Siva was also awarded for how he engages with his team and works with them to keep going above and beyond.

Through engagement like employee mentorship schemes and 360-degree feedback, Siva has even been shortlisted globally for his efforts to recruit, retain and develop the best team to aid his business growth – which made him the worthy winner of this award.

As evidence of these initiatives in action, two of the team also received prestigious staff awards, both Kamil Derenowski, who won the Employee’s Choice Employee of the Year Award and Gauri Lather, who won Salesperson of the Year for her constant ability to deliver great results for AAA since joining the business, and for her ambitious mindset, drive to win and dedication to growing the business.

Giving Back to the Community

The team also won an award for the work that they have done in their community, which has included helping to combat homelessness in the local community and taking part in support schemes like the Pay it Forward scheme.

Be it through local charity events, Siva is always looking to give back, whether through large financial donations, supporting team members with their own charitable endeavours or even international community initiatives where he can make a difference within communities closest to his heart.

Carbon Neutral Invest in the Future Award

Siva and his team were also awarded (by our headline sponsor, Capital Fleet Solutions) for their commitment and dedication to reducing their carbon footprint through a tree planting initiative at his ServiceMaster Clean AAA woodland.

Speaking of his initiatives while collecting this award, Siva said:

“We have invested in our own woodland to [ensure] the future is protected and that we’re doing something about [climate change]. It’s our social responsibility. Everybody needs to do their bit. I think that it’s our responsibility.”

Marion E. Wade Award

The team also received one of the most prestigious awards of the night: the Marion E Wade Award – named after the ServiceMaster founder and minor league baseball player who began ServiceMaster as a moth-proofing company in 1959.

This award recognises a business owner who embodies the ethos held dear to our brand of ‘going above and beyond’.

As the winner, Siva was recognised for his drive and motivation that have led to rapid growth over the years, alongside achieving new record highs for the franchise network, and his trailblazing approach to winning new business has been recognised on several accounts, both internally and externally.

Congratulations to Siva and his team for their hard work delivering excellence and going above and beyond for their business and community.

We wish them continued success in the years to come!

Want multi-award-winning contract cleaning?

If you would benefit from professional contract cleaning services from a multi-award-winning business, contact the AAA team on 0800 047 1747 or find your nearest ServiceMaster Clean Contract Services business to see how we can help you today.

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ServiceMaster Clean Warwick picks up awards for business growth and customer satisfaction

ServiceMaster Clean Contract Services Warwick has been awarded a prestigious growth and customer satisfaction. 

ServiceMaster Clean Contract Services and Merry Maids businesses from across the UK recently rallied in Coventry for our Spring Forward event.

The day was packed with informative sessions from Team Academy on how owners and staff can utilise their natural superpowers to create an impact in their businesses.

The day was rounded off with a gala dinner and awards evening that saw franchise business owners from both brands awarded for their accomplishments over the last year.

Business growth and customer service at ServiceMaster Clean Warwick

Though they could, unfortunately, not attend on the night, one of the businesses was ServiceMaster Clean Contract Services Warwick, who were recognised for growth of over £100k in the last year and and an exceptional Net Promotor Score, of +100 (compared to the industry average of +40) indicating the high quality of service they deliver to their clients.

We’d like to extend our heartfelt congratulations to the team for their hard work delivering excellence and going above and beyond for their business and community.

We wish them continued success in the years to come!

Want award-winning contract cleaning?

If you’re in Warwick and would benefit from professional contract cleaning services from a multi-award-winning business, contact the team on 01926 353 095 or find your nearest ServiceMaster Clean Contract Services business to see how we can help you today.

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ServiceMaster Clean Glasgow wins award for exponential business growth

ServiceMaster Clean Contract Services Glasgow has been awarded a prestigious growth for of over £1m in five years.

ServiceMaster Clean Contract Services and Merry Maids businesses from across the UK recently rallied in Coventry for our Spring Forward event.

The day was packed with informative sessions from Team Academy on how owners and staff can utilise their natural superpowers to create an impact in their businesses.

The day was rounded off with a gala dinner and awards evening that saw franchise business owners from both brands awarded for their accomplishments over the last year.

Business growth at ServiceMaster Clean Glasgow

Though they could, unfortunately, not attend on the night, one of the businesses was ServiceMaster Clean Contract Services Glasgow, who were recognised for growth of over £1m in five years.

We’d like to extend our heartfelt congratulations to the team for their hard work delivering excellence and going above and beyond for their business and community.

We wish them continued success in the years to come!

Want award-winning contract cleaning?

If you’re in Glasgow and would benefit from professional contract cleaning services from a multi-award-winning business, contact the team on 01555 751087 or find your nearest ServiceMaster Clean Contract Services business to see how we can help you today.