Tag Archive for: CS Surrey-London & North-Surrey

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ServiceMaster Clean Staff Recognised for Excellent Contributions to Client Relations and Team Support

Two exceptional ServiceMaster Clean staff members from across the UK have been recognised for their support for their teams and clients with prestigious awards.

There are many individuals across the ServiceMaster Clean Contract Services network who consistently make a positive impact through their dedication, attitude, and efforts, which don’t go unnoticed.

In fact, recently staff from ServiceMaster Clean across the UK have been recognised for their commitments to their respective teams, clients and businesses at the ServiceMaster Thrive in 2025 conference and gala evening.

Aga Ovenden – Employee of the Year

The prestigious Employee of the Year award honours an individual who has been instrumental to the success of their business.

The winner, Operations Manager Aga Ovenden from ServiceMaster Clean Contract Services West London and North Surrey, has worked tirelessly to raise standards, ensuring every service delivered is nothing short of exceptional.

Known for her reliability, hands-on approach, and unwavering support, Aga has become a true pillar within her team. It’s a pleasure to recognise their dedication and impact with this well-deserved award.

Despite decades of high-performing work, Aga says she was still shocked to receive the award:

“This means a lot to be honest with you. I’ve spent, oh my goodness, around 20 years with ServiceMaster, and I didn’t expect to win this.. We are a really strong team, so I would like to thank everyone: Rachel Lee, Jackie, Monica, Kayla, and the 164 cleaners and workers who are helping us. This is not only for me, this is for all of us, and I would like to say thank you to everyone.”

Claire Whittaker – Best Support to National Accounts

This award goes to an individual who has consistently stepped up to support our nationwide or multi-site cleaning contracts.

The winner, Claire Whittaker from ServiceMaster Clean Mercia, was announced as the winner due to her ongoing assistance and commitment to this work and playing a key role in helping us deliver outstanding results. Her contribution has truly made a difference across the network.

Want an award-winning cleaning service?

If you would benefit from cleaning services from an award-winning business,  find your nearest ServiceMaster Clean Contract Services business to learn more about our services in your area.

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Celebrating Staff Milestones at ServiceMaster Clean North Surrey

We sat down with Monika and Jackie from ServiceMaster Clean Contract Services North Surrey, West London & Hertfordshire, who are both celebrating five-year work anniversaries this year.

Milestones are important, especially in the workplace.

Especially given how much can change in a single year. Let alone multiple!

So, it’s no small matter when staff can celebrate fifth work anniversaries, like those observed by Jacki and Monika from ServiceMaster Clean Contract Services North Surrey, West London & Hertfordshire this year.

We sat down with them to discuss their experiences at ServiceMaster Clean over the past half-decade.

Monika’s Story

Monika, who manages HR administration and Payroll, started working at ServiceMaster Clean in March 2018 after a friend who had previously worked at ServiceMaster recommended the role to her.

Upon starting with ServiceMaster Clean, Monika received training in HR, RTW and English to support her personal development.

Monika says that her favourite aspect of working in HR is having contact with everyone and working with lots of different people.

She says that, in her experience, what makes a good cleaner and a good employee is that “they have good communication skills, they are honest, they are thorough and pay attention to detail, and they are efficient.”

Jackie’s Story

Jackie, who is an Office Administrator, has had a varied career.

After leaving university, she worked as a Legal Administrator before starting her family.

When her two children were younger, she operated her childcare setting for five years before joining ServiceMaster in April 2018.

Now with older children, Jackie says working at ServiceMaster Clean allows her to have a work-life balance to “suit family life.”

“As long as the work gets done, the hours are flexible.”

“That’s why I love working here,” she says.

Jackie’s Typical Working Day

Jackie’s work-life balance is further enabled by working in the office and at home, but always starting at 9:30 a.m. and finishing by 5:30 p.m.

She typically starts the day by liaising with her colleagues about any staff feedback and issues raised on sites.

“That usually sets the tone for the day,” she says.

“My priority is always checking messages and emails from clients. There is always a project on the go to keep me busy between keeping the clients happy.”

Professional and personal accomplishments

Though she admits it was initially a challenge, having worked hard to fit her work and family life together, Jackie has been given time to develop her skills in vital areas at ServiceMaster Clean.

She studied and retrained in bookkeeping administration, which has opened up more work streams for her and allowed her to do more challenging administration in the accounts side of the business.

An accomplishment she says she is very proud of.

A piece of work wisdom Jackie would like to impart is the value of communicating and listening to your team.

Need a new cleaner?

If you’re in North Surrey, West London, Hertfordshire and the surrounding areas and would benefit from professional, expert and bespoke contract cleaning services, call 0800 0430 438.

Or nationwide, find your nearest ServiceMaster Clean Contract Services business to benefit from 60 years of nationwide cleaning expertise.

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ServiceMaster Clean Contract Services Jemsl have a winning team

ServiceMaster Clean Contract Services Jemsl (Owned by Rachael & Lee Downer) are a contract cleaning company based in the South of England and are dedicated to the ServiceMaster ethos of going ‘Above and Beyond’ in all that they do. Rachael & Lee purchased ServiceMaster Clean Contract Services North Surrey in 2004 and due to their commercial success, expanded the business to include West London and Hertfordshire, now known cumulatively as ServiceMaster Clean Contract Services Jemsl. Rachael & Lee have developed a culture of providing exceptional customer service which has resulted in strong growth and expansion for the company in all areas.

This dedication, development and success has resulted in Rachael, Lee and their team scooping not one but three awards at this year’s ServiceMaster Clean Contract Services annual awards.

ServiceMaster Clean Contract Services Jemsl won a growth award for growing the business more than £200k in one year, which given part of the year ran over the COVID-19 pandemic is quite an achievement. They also won the North Start customer Service Award for their outstanding NPS score of 100% which is exceptionally good for any business in the cleaning sector. Lastly but probably the most noteworthy was the North Star Invest award, this award was given for the contribution to the community throughout the Pandemic. Rachael & the team at ServiceMaster Clean Contract Services Jemsl, have taken part in the London Moon walk and volunteered to clean a local church so they could reopen after lockdown.

“We are absolutely delighted to have received recognition for our recent achievements.  We are blessed to have the opportunity to work with an amazing Operational and Support team who have gone above and beyond during a difficult year.  Their resilience, commitment and enthusiasm has been unwavering and these awards are a true reflection of this”. Said Rachael & Lee Downer.

Guy Strang, ServiceMaster Clean Contract Services Brand Manager added “Rachael and her team are committed to providing exceptional customer service and giving back to the local community, all three awards are very well deserved and I am sure there will be more to come, well done.”

If you are not totally happy with your current cleaning provider and want to work with a company who put their staff and clients at the forefront of their business, why not get in touch with Rachael & her team and see how they can help you, Call 0800 0430 438 or request a call back.

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Creating a great team, leads to great customer service

Servicemaster Clean Contract Services believe creating a great team, leads to great customer service and great customer service makes for happy clients. As a customer service focussed business ServiceMaster Clean Contract Services Jemsl believe it is important for the employees to be the best they can be.

As part of  HR Manager Monika Nawrotkiewicz’s development ServiceMaster Clean Contract Services Jemsl funded a college course to help Monika improve her English skills – and yesterday Monika received her certificate for passing the course.

This is a great achievement after having to do much of the learning remotely and Monika is hoping to now progress to the next level in September.

If you are not totally happy with your current cleaning provider and want to work with a company who put their staff and clients at the forefront of their business, why not get in touch with Rachael & her team and see how they can help you, Call 0800 0430 438 or request a call back.

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Celebrating sustainable consumable product choices

ServiceMaster Clean Contract Services Jemsl are delighted to receive an award to celebrate their commitment to Eco-Savings.

Over the past 5 years ServiceMaster Clean Contract Services Jemsl have been promoting, and using, the most environmentally friendly products available; from the cleaning products used on sites to reducing packaging sizes and removal of all plastics on site wherever possible.  They also encourage their clients to act responsibly by providing them with eco-savings reports and advising on how they can tackle their own planet saving agenda.

To date they have saved the planet from (the equivalent of) 99,586 plastic bottles and have CO2 emissions reductions of 4, 579, 004 G.

If you are in North Surrey, West London or Hertfordshire and are not completely satisfied with your current commercial cleaning and want to work with a cleaning provider who take environmental responsibility seriously, why not get in touch with Rachael & her team and see how they can help you Call 0800 0430 438 or request a call back.

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A helping hand as local church reopens their doors

ServiceMaster Clean Contract Services Jemsl provide commercial cleaning services throughout North Surrey, West London and Hertfordshire. Usually their cleaning operatives would be servicing offices, schools, healthcare centres and other various commercial properties.

But as Lockdown restrictions ease and Managing Director Rachael Downers local church worked towards reopening safely, Rachael and her office team rolled their sleeves up and volunteered to help give the church a clean ready for them to welcome parishioners back through the doors again.

If you are in North Surrey, West London or Hertfordshire and are not completely satisfied with your current commercial cleaning, why not get in touch with Rachael & her team and see how they can help you Call 0800 0430 438 or request a call back.

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The difference a carpet clean makes

ServiceMaster Clean Contract Services Surrey-London have a number of schools on their client list. This particular secondary school has, as expected a high volume of footfall on a carpeted stairway.

Despite a regular standard cleaning services, as with any high traffic floor, dirt can become ingrained over time. It is important to have a regular deeper clean in these areas to remove the more stubborn dirt and this will not only help keep the area more hygienic but also help preserve the life of the flooring.

Following the initial request, ServiceMaster Clean Contract Services Surrey-London responded with the full carpet clean within 72 hours, the process took  1 hours per staircase and was done out of hours to avoid disruption to staff & pupils.

This repeat client has this service done once per year and is always thrilled with the result.

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Celebrating success

ServiceMaster Clean Contract Services North Surrey & West London are absolutely delighted that our Operations manager, Aga Ovenden has just been awarded the Employee of the Year award at the recent ServiceMaster Annual conference.

The conference was for all ServiceMaster Brands and all of the Contract Services branches were invited. Aga won the Employee of the year for the Contract Services network which we are delighted with.

Aga has been with ServiceMaster Clean Contract Services North Surrey & West London for several years and is vital to our day to day operations and meeting our customer requirements.

Well done Aga.

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Going that extra mile to give back.

We just want to say a huge congratulations to Rachael Downer from ServiceMaster Clean Contract Services North Surrey & West London for completing the Moon Walk at the weekend.

Rachael said:

“Wonderful weekend with some wonderful ladies – a long night but such a great atmosphere, humbling stories and motivational surroundings. Thank you so much to everyone for your support and sponsorship.

We raised £1200, and every penny brings us a little step closer to that scientific breakthrough!” xx

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London Moon Walk

ServiceMaster Clean Contract Services Surrey & London Managing Director Rachael Downer will be taking part in the London Moon Walk next weekend (11/12 May 2019) with thousand of other like minded people in an attempt to raise awareness and money for essential research into breast cancer.

The MoonWalk is a 26.2 mile walk (through the night) – if you could spare a few pennies we would really appreciate your support.  There is a link to Rachael’s Just Giving Page below  – if you aren’t able to help please do not worry, just spread the word!

“This will be the third time I have completed the London Moon walk – it is an amazing experience and a cause that has touched most of us in one way or another.

My own amazing Mum lost her battle with breast cancer over 20 years ago – because of the money raised since then with events like The Moon Walk scientific research has developed treatment to unimaginable levels. If we keep pushing we will eventually find a cure for this and other types of cancer. I’ve created this page because I want to make a small contribution to this priceless research – Please help me help them by giving whatever you can using the ‘Give Now’ button. The more people that know about Walk the Walk, the greater their impact, so please also spread the word by sharing my page with your friends and family.

Thank you in advance for your generosity, it means a lot!”

Rachael x