Fix the Mix in 2026 was this year’s ServiceMaster Clean Contract Services Annual Conference. We brought together several businesses from the franchise network UK wide from business owners to immediate management teams and key sales people- pivotal to the success of the brand as a whole. As the biggest event in the calendar, the conference focused on performance, growth, and practical ways to strengthen each business, working together under one brand and working in collaboration with our range of strategic partners from leading names across the franchising space.
A clear view of performance
The event opened with a welcome from Alan Lewin, Managing Director of ServiceMaster Brands UK, who set out where the network stands today. By benchmarking our performance against local competitors and thoroughly analysing key growth metrics, he demonstrated that our brand and business model are not only thriving but getting stronger and more resilient in today’s market place, allowing us to successfully navigate the challenges present in today’s world.
The takeaway was direct. Many businesses are performing ahead of their local market. There is clear opportunity to build on that momentum and be even better than we were yesterday.
Support from trusted partners
Throughout the day, strategic partners joined us to bring insight across key areas that impact daily operations and long-term growth and enable our brands to gain competitive advantage. Speaking from their level of expertise, we were able to hyper-focus on key areas such as:
- HR and adapting to new legislation
- Quality, Value and Service- maintaining standards that keep us at a top
- Recruitment strategies in a competitive labour market
- Marketing support to increase local visibility
These sessions focused on practical steps that our teams could take away and apply to their businesses the very next day!
Our Sponsors
We had the pleasure of some of the industry’s leading names who joined us for the day’s programme and gala evening and awards night. A huge thank you to all of our sponsors who not only supported us in delivering a great conference, but also who support our business model and partners by providing expert solutions that help us maintain our competitive edge.
HSBC UK, Franchise Resales, Besley and Copp, Sociolocal, DragonFly Crowd, Clarity Outsourcing, Coconut Marketing,Wirehouse, Yopp, Paragon Marketing and Perks Direct were amongst a few who supported our event.
Practising Positivity with Steve Head
A key moment of the conference came from motivational speaker Steve Head, who delivered a high-energy session focused on mindset and consistency.
His message was clear. Positivity is a skill you practise, not something you wait for.
He introduced the concept of improving by 1 percent each day. While small, these actions build over time and lead to measurable change.
Delegates were encouraged to:
- Take control of how they respond to pressure
- Build simple daily habits that support a positive mindset
- Stay consistent, even when progress feels slow
- Apply the same approach across both work and home life
This approach links directly to business performance. Better mindset leads to stronger leadership, improved team culture, and more consistent results.
Focused breakout sessions
Breakout sessions gave delegates targeted support based on their role within the business. Each session was designed to address real challenges and deliver practical solutions:
- HR and people management
- Recruitment and retention
- Maintaining service standards and improving operational efficiency
- Strategic marketing to support local business growth
These sessions ensured every attendee left with clear, relevant actions.
Supporting Alzheimer’s Society
The conference also raised £2,350 for Alzheimer’s Society through a charity auction held during the evening.
Thank you to everyone who contributed. The level of support across the network made a real difference. Kim Hession, our regional fundraiser from the charity joined the event and drew the winners on the night.
Recognising excellence across the network
The conference closed with an awards evening celebrating achievements across ServiceMaster Clean Contract Services.
Recognition covered a range of areas, including:
- Record-breaking business growth
- Individuals who went above expectations
- Initiatives supporting the brand’s journey to net zero
The top awards of the night were:
These awards reflect the standards and ambition across the network and it was great to see so many take the stage and celebrate!
What this means going forward
The Annual Conference 2026 set a clear direction for the year ahead. The network is focused, aligned, and ready to build on strong foundations.
There is a busy year in front of us. Demand is growing, expectations are rising, and the opportunity to win more business is clear. The combination of practical support, shared insight, and a consistent approach puts the network in a strong position to respond.
The message from the day carries forward. A positive mindset, backed by consistent action, drives results. Small improvements, applied daily, will continue to build stronger businesses across the network.
Momentum is already there. The focus now is to maintain it, push forward, and make 2026 a year of sustained growth.
If you’re looking for an award-winning contract cleaning provider that cares about delivering high standards, prides itself on great people, and supports the local community, you’re in the right place. Find your nearest or call our national contact centre on 0800 021 3970 today.
