Tag Archive for: employee

Two key staff changes taking place at ServiceMaster Mercia.

Hot on the heels of their two recent awards for a growth of over £300k and over £1 million in five years, ServiceMaster Clean Contract Services Mercia have had some big changes with the promotion of two key members of staff.

This blog post has all of the details.


Clare Whitaker – Regional Manager

Clare Whitaker has been promoted from Contracts Manager to the role of Regional Manager, having consistently showcased her dedication and dynamic approach throughout her tenure, making her the perfect fit for the new role in our senior management team.

Clare joined the business in February 2018, where her commitment to excellence quickly became evident.

As Contracts Manager, she has proven her ability to go above and beyond to achieve and maintain the highest levels of customer satisfaction.

In her new role as regional Manager, Clare will be overseeing and supporting the team of Contracts Managers and Mobile Support Operatives.

In addition, Clare’s experience will be vital in helping form and implement business strategies to enable our continued growth while ensuring our fantastic level of customer retention.


Carole Murray – Contracts Manager

Carole Murray has also been promoted to the position of Contracts Manager.

Carole started with ServiceMaster Mercia 13 years ago as a Cleaning Supervisor.

Her journey from a Cleaning Supervisor to a Mobile Cleaner, then an Area Supervisor, and now being appointed as a Contracts Manager is a testament to her professional development and willingness to take on new challenges.

As the newly appointed Contracts Manager, Carole will undoubtedly bring her wealth of experience, and expertise to her new role.

Carole’s promotion serves as an inspiration to us all, showcasing the rewards of hard work, dedication, and the willingness to embrace new opportunities.


Need a new cleaner?

For award-winning contract cleaning from an ambitious team of cleaning professionals, contact the team at ServiceMaster Clean Contract Services Mercia on 0300 003 7042 or nationwide find your nearest ServiceMaster Clean Contract Services business today for your free, no-obligation quote.

ServiceMaster Clean Contract Services by West London North Surrey and Hertfordshire has been awarded multiple prestigious awards for growth, and going above and beyond for their community. 

ServiceMaster Clean Contract Services and Merry Maids businesses from across the UK recently rallied in Coventry for our Spring Forward event.

The day was packed with informative sessions from Team Academy on how owners and staff can utilise their natural superpowers to create an impact in their businesses.

It was rounded off with a gala dinner and awards evening that saw franchise business owners from both brands awarded for their accomplishments over the last year.


Growth Award

One of these was ServiceMaster Clean Contract Services West London, North Surrey and Hertfordshire, recognised for growth of over £1M in 5 years.

Picking up this award, Client Administrator Jackie McCullion, said:

“It feels fantastic to win. We have a great team, we have great clients, and most importantly, support for our clients, and it works.

Going forward, we plan on continuing our success by building on the team, building on communication and enhancing our superpowers!”


Above and Beyond Award

The team’s Operations Manager Aga Marchiewska was also awarded (by our headline sponsor, Capital Fleet Solutions) for her dedication to supporting the community and embodying our ethos of ‘going above and beyond’ by dedicating her free time and resources to support a family of Ukrainian refugees by employing them in the business and helping the children to get enrolled in local schools.

We wish them continued success in the years to come!


Want multi-award-winning contract cleaning?

If you’re in West London, North Surrey and Hertfordshire and the surrounding areas and would benefit from professional contract cleaning services from a multi-award-winning business, contact the team on 0800 0430 438 or find your nearest ServiceMaster Clean Contract Services business to see how we can help you today.

ServiceMaster Clean Contract Services by Deeland has been awarded multiple prestigious awards for growth, and supporting the environment. 

 ServiceMaster Clean Contract Services and Merry Maids businesses from across the UK recently rallied in Coventry for our Spring Forward event.

The day was packed with informative sessions from Team Academy on how owners and staff can utilise their natural superpowers to create an impact in their businesses.

It was rounded off with a gala dinner and awards evening that saw franchise business owners from both brands awarded for their accomplishments over the last year.


Growth Award

One of these was ServiceMaster Clean Contract Services Deeland, recognised for growth of over £1M in 5 years and £600K in the last year.

Picking up this award, Managing Director Andre Gottemaker, said:

“We’re really pleased with the outcome of this. It comes down to the hard-work and dedication from all our staff. Hopefully we can hit £2 million next year.”


Best Environmental Initiatives and Team Award

The team were also awarded (by our headline sponsor, Capital Fleet Solutions) for their commitment and dedication to reducing their carbon footprint.

A Print Releaf scheme, for every 8,000 prints, a tree is planted; turning hygiene waste into renewable fuel; paperless billing, including emailed payslips, newsletters, and bulletins; using hybrid vehicles as pool cars; use of local suppliers and local recruitment; the use of a fleet management system to reduce fuel consumption through safe driving practices; laundering and re-using cloths and mops as opposed to having replacements delivered.

The team’s Amanda Cook also won a coveted staff for award for employee of the year. Collecting this award on her behalf,  Commercial Services Manager, Inga Parnell, said:

“Amanda is completely controlled in her work. She’s everything you want.”

Congratulations to the team for these amazing accomplishments, we wish them continued success in the years to come!


Want multi-award-winning contract cleaning?

If you would benefit from professional contract cleaning services from a multi-award-winning business, contact the AAA team on 0800 047 1747 or find your nearest ServiceMaster Clean Contract Services business to see how we can help you today.

ServiceMaster Clean Contract Services AAA has been awarded multiple prestigious awards for growth, customer satisfaction and more.

ServiceMaster Clean Contract Services and Merry Maids businesses from across the UK recently rallied in Coventry for our Spring Forward event.

The day was packed with informative sessions from Team Academy on how owners and staff can utilise their natural superpowers to create an impact in their businesses.

It was rounded off with a gala dinner and awards evening that saw franchise business owners from both brands awarded for their accomplishments over the last year.


The Awards Won

Growth Awards

One of the most highly decorated attendees of the night was ServiceMaster Clean Contract Services AAA, recognised for growth of over £5M in 5 years and £1.5M the last year.


NPS Customer Award

The team was also awarded for their excellent NPS and customer satisfaction.

With an NPS of +77, they far exceed the industry average of 40, demonstrating how they go above and beyond to deliver exceptional customer service.

When collecting this award, business owner Siva Kugathas remarked on the significance of customer service:

“Customers are everything. Without customers, we don’t mean anything, so taking this award has shown that we are doing something we should be doing by [making them happy.”


Employee Engagement Initiatives and Staff Awards

Siva was also awarded for how he engages with his team and works with them to keep going above and beyond.

Through engagement like employee mentorship schemes and 360-degree feedback, Siva has even been shortlisted globally for his efforts to recruit, retain and develop the best team to aid his business growth – which made him the worthy winner of this award.

As evidence of these initiatives in action, two of the team also received prestigious staff awards, both Kamil Derenowski, who won the Employee’s Choice Employee of the Year Award and Gauri Lather, who won Salesperson of the Year for her constant ability to deliver great results for AAA since joining the business, and for her ambitious mindset, drive to win and dedication to growing the business.


Giving Back to the Community

The team also won an award for the work that they have done in their community, which has included helping to combat homelessness in the local community and taking part in support schemes like the Pay it Forward scheme.

Be it through local charity events, Siva is always looking to give back, whether through large financial donations, supporting team members with their own charitable endeavours or even international community initiatives where he can make a difference within communities closest to his heart.


Carbon Neutral Invest in the Future Award

Siva and his team were also awarded (by our headline sponsor, Capital Fleet Solutions) for their commitment and dedication to reducing their carbon footprint through a tree planting initiative at his ServiceMaster Clean AAA woodland.

Speaking of his initiatives while collecting this award, Siva said:

“We have invested in our own woodland to [ensure] the future is protected and that we’re doing something about [climate change]. It’s our social responsibility. Everybody needs to do their bit. I think that it’s our responsibility.”


Marion E. Wade Award

The team also received one of the most prestigious awards of the night: the Marion E Wade Award – named after the ServiceMaster founder and minor league baseball player who began ServiceMaster as a moth-proofing company in 1959.

This award recognises a business owner who embodies the ethos held dear to our brand of ‘going above and beyond’.

As the winner, Siva was recognised for his drive and motivation that have led to rapid growth over the years, alongside achieving new record highs for the franchise network, and his trailblazing approach to winning new business has been recognised on several accounts, both internally and externally.

Congratulations to Siva and his team for their hard work delivering excellence and going above and beyond for their business and community.

We wish them continued success in the years to come!


Want multi-award-winning contract cleaning?

If you would benefit from professional contract cleaning services from a multi-award-winning business, contact the AAA team on 0800 047 1747 or find your nearest ServiceMaster Clean Contract Services business to see how we can help you today.

Looking for ways to commemorate the coronation as a business? 

The Big Help Out is a coming together of thousands of organisations nationwide, uniting to support local communities.

What is the Big Help Out?

Organised in conjunction with celebrations for the upcoming coronation of King Charles III, starting on Monday 8th May, The Big Help Out is a voluntary initiative supported by some of the UK’s largest volunteer organisations, like the National Trust, Scouts and the RSPCA, to raise awareness of volunteering throughout the UK.

Activities throughout the day will provide opportunities for people to experience volunteering and make a difference in their communities.

How do I take part?

There are many ways to get involved in The Big Help Out.

If you are interested, you can participate as:

  1. An individual
  2. An organisation
  3. A business

To register as any of these participants, access the official app.

What can I do?

As Big Help Organisers state:

“There will be opportunities for everyone to join in. No matter what you are good at, there’ll be something to suit helping hands of all shapes and sizes! From checking in on someone who’d like a bit of company or volunteering for a charity. The more of us who join in, the bigger help we will be.”

Activities can include events benefitting:

There’s plenty to do, so get involved however you can.

We’ll see you there!

Give your premises a royal treatment

Whatever your business or operation, a proper cleaning programme is vital.

At ServiceMaster Clean Contract Services, we have over 60 years of experience delivering high-quality, bespoke and professional cleaning services across varied sectors.

Whether you’re an office, retail, medical, housing or warehouse facility, trust your local experts and get a cleaning programme tailor-made to suit you today.

Get a clean fit for a king by finding your nearest ServiceMaster Clean Contract Services business or calling 0845 201 1184 today.

How regular cleaning services boost your employee productivity.

Everybody knows that employee productivity is crucial to a company’s success.

Hard work, motivation, and focus all play a part in creating dynamic, productive workers.

Without it, workers can be more prone to sickness, sloth and complacency.

Therefore, the results that you want, and the culture of your company, suffer.

Good workplace productivity starts with a clean, tidy space.

At ServiceMaster Clean Contract Services, we have over 60 years of experience providing quality, professional contract cleaning services to a diverse clientele across numerous sectors.

With that experience comes the right know-how, people and technology to constantly go above and beyond to deliver an exceptional standard of cleaning every time.

But how does using our cleaning services help with employee productivity?

This blog post explores five ways professional contract cleaning services help boost worker productivity.

  1. Employees Will Use Fewer Sick Days

Regularly scheduled office cleanings are what is known as a type of nonpharmaceutical intervention (NPI).

Introduced under government guidelines at the height of the COVID-19 pandemic, NPIs help to eliminate viruses like the flu from frequently touched items in high-traffic areas, like a facility or workplaces.

This helps decrease the risk of spreading viruses among employees.

If the office stays clean, your staff can stay on track without needing time off for avoidable illnesses.

Professional cleaning services include proven processes to ensure that all areas at high risk for contamination get cleaned regularly.

That way, your staff can stay focused, on task and present for every scheduled shift.

  1. Employees Will Be Less Distracted

Time is money.

You hire your employees to do their work, not to spend valuable time tidying around the office.

However, a cluttered workspace creates a cluttered mind.

With rubbish bins overflowing, dust everywhere and dirty or disorganised desks, it can be hard to concentrate on getting the job done.

Their minds may wander, or they’ll take time to clean up the mess themselves instead of completing their daily tasks.

Luckily, regular cleaning services ensure a consistently clean work environment so your staff can focus and perform their jobs to the best of their ability.

  1. Employees Feel Happier

In addition to creating a healthier office, a clean work environment makes for a happier office.

With dust-free desks and clean scents, your employees may feel excited about coming to work.

As opposed to showing up to a filthy, smelly, cluttered mess.

When you start using professional cleaning services to keep your work environment clean, check in with your employees to determine if their moods and perception of work have improved.

  1. Employees Spend More Time Working

According to the Cleaning Management Institute, when a building is cleaned for health standards rather than just making it look good, occupants get more work done and generally do a better job.

Outsourcing your cleaning services helps ensure that your building is cleaned appropriately to minimise the spread of illness and infections.

Professional cleaning services also give your employees more time to undertake their work, rather than cleaning or sanitising their desks and shared spaces.

  1. You Save Money

While professional cleaning services can help keep your facility healthy, clean and organised, they also help your company save money.

Outsourcing cleaning services can help you streamline your expenses since you pay on a by-needs basis.

You also won’t have to worry about having extra employees on your payroll.

Are you ready to increase productivity in your workplace? We’d love to help.

A custom cleaning programme from ServiceMaster Clean

Your local experts at ServiceMaster Clean Contract Services can save your business time and money and improve productivity.

People are at the heart of what we do.

And so are the relationships that we nurture with our clients.

We know cleaning requirements are as unique as the businesses that need them.

We’ll work closely with you to create a customised cleaning programme that meets your business’s needs and schedule.

For a free, no-obligation quote or to learn more about how your local experts can help you, find your nearest ServiceMaster Clean Contract Services business or call 0845 201 1184 today.