Tag Archive for: National Contract Cleaning UK

ServiceMaster AAA wins four prestigious awards at the International Brilliance Awards 2024.  

ServiceMaster Clean AAA is kicking off 2024 with a bang.

Continuing their winning streak after winning two awards at the BFA HSBC British Franchise Awards,  being made a three-time finalist in the Customer Centricity World Series, and winning big at the UK Business Awards 2023, ServiceMaster Clean AAA has won a total of four awards at the International Brilliance Awards 2024.



About the International Brilliance Awards 2024

The International Brilliance Awards 2024 brought together industry leaders, professionals, and award-winning individuals for an evening of celebration and inspiration.

ServiceMaster Clean AAA and its owner, Siva Kugathas, won four awards categories, making this the fourth year in a row that they have won big at the event.

But what, pray tell, did they win?



The Awards Won

Entrepreneur of the Year – Brilliance Award

This marked Siva as an entrepreneur exemplifying drive, determination and exceptional abilities in creating and administering a successful business, evidenced by his proven record of leadership, ingenuity, tenacity and success.


CEO of the Year – Silver Award

As CEO of the Year, Siva consistently demonstrated clarity of vision, judgment and motivational skills to transform and empower his business.

This award recognises the ability to bring about real change for the better at a company level, in the industry as a whole and in the lives of employees.

Judges also considered entire track records, with extra attention to accomplishments since January 2017.

Having only just hit the ground running when taking over ServiceMaster Clean Contract Services Guildford in January 2017, Siva has turned his single territory operation into a 14-territory empire in this time, going from strength to strength in both business and community support.


Brilliance in Customer Services – Gold Award

This award recognises businesses constantly striving to exceed customer expectations with industry-leading service standards and innovation around customer experience.

Judges also examined how ServiceMaster Clean AAA measured customer satisfaction through NPS, our TellServiceMaster system.

As well as the effectiveness of complaint handling and how customer service improves their commercial performance.


Brand Brilliance (Small to Medium) – Silver Award

The Brand Brilliance Award was selected after heavy deliberation.

The winners are the star entries encompassing the best Business Brilliance over the year.

This award demonstrates consistent growth, strong financial performance, and Brand recognition.

Judges searched for exceptional delivery, site engagement and functionality, security, innovation and ethical practice.

They also examined how staff were engaged and developed, how strategic vision is led, managed and implemented, and evidence of a plan for sustained growth.


Want an award-winning cleaning service?

If you would benefit from cleaning services from a multi-award-winning business, call the AAA team today on 0800 047 1747.

Or, nationwide, find your nearest ServiceMaster Clean Contract Services business to learn more about our services in your area.

Siva Kugathas from ServiceMaster Clean AAA has been named Leader of the Year.

Just weeks after winning two awards at the BFA HSBC British Franchise Awards and being made a three-time finalist in the Customer Centricity World Series, Siva Kugathas from ServiceMaster Clean AAA has won a prestigious leadership award.

Siva was awarded the Leader of the Year at the UK Business Awards 2023.


The UK Business Awards ’23 

The awards feature 20 categories designed to capture vital aspects of business in the UK.

Siva was nominated for his employee mentorship schemes and his dedication to his team.

The GOLD Leader of the Year award was the highlight of the night and celebrates exceptional leadership as a vital component of commercial success and celebrates the leadership of an inspiring, guiding and reassuring mentor – all of which Siva is in spades!

Award judge and Training Director for First Impression Training, Marie Cross, said of Siva and his accomplishment:

“Having chatted with him at the end of the day, and having heard his back-story (what a fascinating guy!), I’d like to give an extra high-five to Siva Kugathas of ServiceMaster Clean, who won GOLD for Leader of the Year.

What a total inspiration you are Siva, especially to other young, up & coming entrepreneurs who can learn so much from your incredible story of success!”

Siva joined ServiceMaster Clean in 2017 from a background in franchise business management and has grown a single unit in Guildford with 17 staff to a 14-territory empire with over 900 employees.


ServiceMaster Clean AAA’s Employee Experience Strategy

By introducing a rewards scheme and emphasis on team building, Siva has reduced staff turnover and has recruited over 150 new employees this year.

Through the mentorship scheme, senior-level staff have achieved prestigious accountancy, bookkeeping, admin and secretarial skills, and executive leadership qualifications.

Two of these included staff who received qualifications from Oxford University.

The mentorship of Siva’s staff has seen excellent results at all levels of his business.

Staff who initially began with us as cleaners have found ServiceMaster Clean AAA a great place to work and develop.

For example, all regional managers promoted or appointed this year have progressed internally from cleaning or area supervisor roles.

Over half of Siva’s sixteen area manager positions were promoted from cleaners – evidencing the success of his ability to mentor and support staff from an entry-level role to a role with more responsibility.

This is all highly unusual in the cleaning industry, not only because, often, cleaners do not progress within a company – usually due to the lack of internal structure to support their growth – but they also tend not to stay in any one company for too long.

Siva has created a stable workplace environment where his staff are happy to come to work and stay with the business for a long time, as they know that they are valued and will be supported should they aspire to develop their skills.


Want to benefit from an award-winning cleaning service?

If you are in Guildford, Bracknell, Heathrow, Slough, Woking, Luton, Watford, Canterbury, Dover, Colchester, Ipswich, York, Doncaster, or Lincolnshire and would like to benefit from a cleaning service from a multi-award-winning business as a client or employee, call Siva and his team today on 0800 047 1747.

Or, nationwide, find your nearest ServiceMaster Clean Contract Services business to learn more about our services in your area.

Good handwashing practice is one of the most important steps we can take to combat the spread of germs to others within the workplace. 

Many diseases and conditions are spread by not washing hands properly with soap and clean running water.

Germs on unwashed hands can be transferred to other areas within the workplace, like door handles, handrails, table tops, phones or laptops and transmitted your colleagues. This can lead to sickness as they will regularly touch their nose, eyes or mouth without knowing it.

Bacteria and germs are also spread through food and drink and some germs will multiply in certain foods.

Removing germs through good handwashing can help prevent stomach bugs, respiratory infections and according to the CDC, hand washing reduces the number of sick people with stomach bugs by 31% and the number of people with colds by 16-21%.

At ServiceMaster Clean, we’re big advocates for ensuring everyone knows about good hand washing practice.

The proper handwashing practice

Follow this simple guide to good hand washing to help remove as many germs as possible…

  • Wet your hands under warm clean running water
  • Apply soap and create a lather by rubbing your hands together – using regular soap as opposed to antibacterial is just as effective if used correctly
  • Spread the lather across your hands, onto the backs of your hands, in between your fingers for at least 20 seconds
  • With soapy hands, grip the fingers on each hand, clean in the creases of your thumbs and press your fingertips into your palms to get under your fingernails
  • Rinse your hands well under clean running water
  • Dry your hands well on a clean towel or air dryer and make sure they are completely dry!
  • Turn off the tap using your clean towel remember your dirty hands just turned the tap on
  • Dispose of the paper towel responsibly by recycling where you can

good handwashing

What about hand sanitiser?

Hand sanitisers are a great addition to your germ-killing arsenal! Most sanitisers do not kill all germs so they should be used as an additional resource rather than instead of a good hand wash.

With a good squirt of hand sanitiser in one palm, rub your hands together well and spread it over your hands and fingernails until it’s dry.

If you’ve experienced an outbreak of a virus in the office, you can always call on ServiceMaster Clean Contract Services to provide a deep-clean and fully sanitise of the property. Click here to find your local ServiceMaster Clean.

With the weather being warm at the moment, making sure you regularly empty your office bins is important for the well being of your staff.

office bins

Why is it important to empty bins more regularly in warmer weather?

With it currently being warm around the UK, organising and keeping your bins clean is important for a number of reasons:

  • Bins get smelly in warmer weather
    – We’re sure you’ve smelt a bin that has been sat in a room too long, it isn’t a pleasant smell, and you definitely don’t want it wafting around the office.
  • Flies and other insects will be attracted to the bin
    – You 100% don’t want an insect problem or lots of flies dancing around the office, it can be very disrupting.
  • Eggs can be laid in your bin by the flies and a maggot infestation may occur
    –  You definitely don’t want maggots in your office as they really do smell!

What can I do to stop my bin from smelling during the warmer months?

One of the main causes of the odour coming from your office bins is the cleanliness of the actual bin itself.

This is why having an office cleaner is important, especially for the health and well-being of the staff.

Here are a few tips to keep your office bins clean and odour free:

  • Have separate bins in the kitchen area like food waste, cardboard only and general waste etc
  • Ensure your cleaning team or external cleaning company empty the bins more often during the warmer months
  • Get your bins cleaned regularly, especially the food waste bin to make sure no waste remains
  • Try to keep the office bins for paper and general waste only, have a food waste only bin in the kitchen area or elsewhere

Keeping your office clean and tidy

Lots of companies allow the personalisation of your work area, but make sure it isn’t cluttered and messy.

  • A clean office is better for your health
  • Less clutter and a clean environment increases productivity
  • A good first and lasting impression is important for visitors

 

For all of your commercial cleaning needs contact your local ServiceMaster Clean Contract Services here.

You spend your time focusing on the things your business does well.

You spend countless hours developing and testing your products/services, along with building brand awareness.

Have you sat down and taken a moment to think about how your office environment affects your employees?

It is a fact that our surroundings have a direct effect on the way we feel, this is true in everything we do, especially our office environment. If your employees feel more welcome in their workspace, their morale will increase, therefore increasing their workload.

Have a read of the ideas below and take a look around your workspace and answer these simple questions:

  • How many of the following could you change to give your workspace a boost?
  • How can you make your office a healthier, happier and more productive space?

workspace

 

Let in natural light

As human beings we gravitate towards natural light, for a few reasons;

  • It increases Vitamin D, which helps prevent depression, weight gain and other disorders and diseases.
  • Studies have found that employees that work in natural light record higher levels of energy and productivity, compared to those working in artificial light.
  • Natural light has also been shown in studies to lower the risk of near-sightedness in young adults.
  • A bonus one, you can save some electricity by letting in as much natural light as possible!

Of course, in some areas of the UK, this may not be possible, for example, inner-city office spaces that are surrounded by other buildings may not get much natural light at all.

However, there are proven new technologies in lighting systems that are affordable and easy to implement.

Temperature Tantrums

There are always going to be staff in the office that prefers different temperatures, which may cause temperature tantrums.

“Turn it off! It’s too hot!”

“No, I’m freezing! It’s like a freezer in here!”

Back and forth, like this, all day long! It can get very frustrating for the involved parties, and for everyone else in the office.

Our brains can only tolerate a small change in temperature before our bodies kick in to counteract the temperature change, be it to lose or gain warmth. This will cause our mood to change and concentration levels to decrease.

The optimal temperature for the aircon according to most system manufactures is between 24 and 25 degrees Celsius in the summer and between 17 and 19 degrees Celsius in the winter.

Saying this though, a regular supply of fresh air is important for your office as well, and can sometimes be the answer to the temperature fluctuation.

Music can increase productivity

All of us are different and it’s unlikely all the people in the office are going to have the same music taste as you if they do then bonus! Get that country music blaring out those speakers!

The majority of offices will allow music, but only specific genres or songs that have been proven to increase productivity, of which you can find plenty of playlists on Spotify or Apple Music.

Create a chill out area for your staff so they can either get away from the music that is being played in the office or listen to their own music while still doing their work.

Also, make sure your office is efficiently double glazed to block out any unwanted noise from outside.

Colours matter

Different colours affect your mood in different ways, and colour theory has been practised by some of the greatest painters in the world for centuries.

Here is a quick rundown of some positive colours and what mood they associate with:

  • Orange = Creativity
  • Yellow = Intellect & Emotion
  • Red = Energises
  • Blue = Calming
  • Green = Healing

Colour can change the style and mood of your workspace instantly, so sit down and decide what mood you want to portray in your office and paint or decorate accordingly.

Science of Ergonomics

“Ergonomics is the science of designing the workspace, keeping in mind the capabilities and limitations of the worker.” (Google).

An office with good ergonomic design can reduce factors that lead to musculoskeletal injuries and increases performance and productivity.

You can either look into this yourself online and purchase furniture that will benefit your staff, or you can get in contact with an expert. They will come to your workplace, take a look around and recommend what type of furniture would benefit your staff.

Keep it clean

Finally, consider the overall cleanliness of your workspace. Remember, a healthy office is a friendly office.

For more details on our office cleaning solutions, you can find your local ServiceMaster Clean and contact us here.

 

You may be interested in another one of our blog posts A Clean Office Gives a Good First Impression.

ServiceMaster Clean Contract Services of Guildford have gone from strength to strength in the last 23 months, growing by 500k. The Managing Director, Siva Kugathas has awarded some of his staff for their hard work in accordance with the company’s success.

Siva decided to have an awards evening on 30th November 2018 and hosted it in The Shard, Central London. All that made an appearance, including brand manager Guy Strang, said how enjoyable the evening was.

The three that received an award for the “Sales Contribution Award” were;

Agnes Bielawska

Awards Evening

Kinga Derenowska

Awards Evening

Alexandra Preda

Awards Evening

These three members of staff are all part of the management team at ServiceMaster Clean Contract Services Guildford.

We hope you join us in congratulating these three members of staff on their awards, and of course the continued success of the business as a whole. We look forward to seeing what the next year brings Siva and his team.

ServiceMaster Clean Contract Services provide commercial cleaning services for doctor surgeries, veterinary practices, car showrooms, sports stadiums, offices, factories and schools throughout the UK.

Tag Archive for: National Contract Cleaning UK