Would you pass your next CQC audit?

As a care provider, be it a GP Surgery, dentist, care home or private clinic, it is essential that you maintain stringent hygiene standards.

Maintaining a clean environment:

  • Ensures patient and staff safety
  • Prevents and controls infections
  • Reassures patients

But following the update to the UK government’s National Standards of Healthcare Cleanliness, care providers must ensure they adhere to specific criteria regulated by the Care Quality Commission (CQC).

The CQC is an independent regulatory body operating throughout the UK that monitors, inspects, and regulates health and social care providers.

New frameworks – CQC Key Questions and Quality Statements

The new framework employed by the CQC ensures that care providers adhere to standards across five key areas:

  1. Safety
  2. Effectiveness
  3. Care
  4. Responsivity
  5. Leadership

These are known as quality statements. Which the CQC defines as “the commitments that providers, commissioners, and system leaders should live up to.”

To ensure your premises meets safety standards, they must be clean, well-maintained and hygienic.

How to pass your next CQC audit with flying colours

At ServiceMaster Clean Contract Services, we have:

  • Years of experience in the CQC market
  • Industry-leading specialist technology to clean spaces and equipment
  • Solutions and support with the paperwork required for audits

So, you can trust ServiceMaster Clean to keep your premises safe, CQC compliant, and looking good.

With ServiceMaster Clean, you’re in safe hands.

And we’ll make it work for you.

We know it’s never a one-service-suits-all, so we work closely with your teams to understand how you use your space.

We’ll also consider feedback from previous audits, tailoring our services package to fit you.


  • Defined cleaning specifications
  • Flexible hours (to suit your practice)
  • A trusted, nationwide brand
  • Industry-leading technologies to help tackle specialist cleaning requirements
  • Dedicated management and regular site visits/ audits
  • Safe and systemised cleaning
  • Quick response and callouts
  • A team you can trust

Trust ServiceMaster Clean Contract Services to pass your next CQC audit with flying colours.

Are you worried about your next audit?

Don’t let stress about an audit impact your people or services.

Trust the professionals.

For specialist CQC-compliant cleaning trusted to deliver every time, call 0845 201 1184 or find your nearest ServiceMaster Clean Contract Services business today.

Natural wood worktops can absorb bad odours.

A natural method of eliminating bad smells is to rub lemon juice over wooden surfaces then leave to stand for 30 minutes.

Afterwards just rinse away with a clean damp cloth.

  1. Keep Granite free of sand and dirt, especially on flat surfaces – the grit can scratch the stone. For worktops, and tables, dust with a dry cloth, then wipe up spills immediately to avoid staining. To clean granite worktops use only warm water and wipe with a soft cloth or sponge. Soak caked-on food before wiping, preferably with a small amount of soapy water. 
  1. To remove difficult stains due to build up – if stain is water based, then soak with hot water, then blot away with kitchen towels. If stain is oil-based, then use very small amount of nail varnish remover and soak stain for ten hours, then rinse with cold water.
  1. Get an old pair of socks to clean blind slats. Use one hand with a sock to wipe dust off the slats. Swap socks, then wet the second one with hot soapy water, to intensively clean the blind. Switch socks again, turn the dry sock inside-out to dry and polish the slats.
  1. Washing blinds (plastic or aluminium) can be achieved either by washing them with soapy water in situ, then rinse afterwards or by taking them down and washing them gently in a shower or bath tub.
  1. Storing drinking glasses the correct way – When you store glasses, you should store them upright instead of upside down. This will prevent stale air within the glass, and prevent chipping of the glass rims.
  2. When washing glassware by hand, avoid too many suds. To remove stuck-on food use bicarbonate of soda, but nothing more abrasive. Rinse glasses in a bowl or sink of hot, clear water. Finally, handle glasses by the bowl, not the stem.
  3. Removing lime build-up on glassware. Fill a large plastic container or bowl with white wine vinegar and give each glass a 20 minute bath. Then rinse with running water – then allow to air dry.
  1. After you have a shower, clean the grime afterwards with hot water.
  2. Use a multi-surface cleaner (with bactericidal agent) to clean and sanitise walls and grout or shower panels.
  3. To clean tile grout, make a paste of bicarbonate of soda and bleach (wear protective rubber gloves and eye protectors) – smear on with an old toothbrush then leave for 30 minutes, then rinse away.
  4. To clean shower doors – use white wine vinegar on a regular basis.
  5. Scrub shower door runners with  white toothpaste and a damp cloth.
  6. Shower heads must be cleaned and sanitised on a regular basis to prevent Legionella bacteria. Detach shower head, then place head in sanitised solution for 1 hour.

In the current COVID-19 pandemic, cleanliness and hygiene are more important than ever. As we all try to go back to work, keeping the work place properly clean also means helping keep it safe, so it’s important to get it right.

If you are doing the cleaning yourself here are some tips on getting it right.

Make sure common areas are cleaned regularly

All common areas such as reception areas, walkways, stairs and hall ways should be dusted and vacuumed (or mopped of a hard floor) on a regular basis, the frequency will depend on the volume of traffic. Obviously if you have a reception area that customers or visitors use the appearance of these areas says a lot about your company as well.

Cleaning and Sanitising of surfaces

Especially during COVID-19, surfaces should be cleaned and then sanitised to reduce risk of the virus, an approved cleaner should be used and full details can be found at www.gov.uk. Usually an antibacterial product should be used.

Keep kitchen & bathroom areas clean

Office and shared kitchen areas are particularly prone to bacteria. These areas should be cleaned on a regular basis with a suitable antibacterial cleaner. You should ensure you pay particular attention to sink and any appliances that employees use on a regular basis. During COVID-19 you should use an approved cleaner

Keep the office/building rubbish free

Bins can be breading grounds for bacteria and other bugs, have bins placed strategically around the office and building (more bins aren’t always better) Bins should have liners and should be emptied regularly.

Have a tidy desk policy

Messy desks can be a distraction but cluttered desks are also more difficult to clean. Desks are high touch points and should be cleaned and sanitised regularly to help maintain a healthy work place.

Have a system

Have a cleaning system that you work to, know what area you are cleaning when. This way you know that you are cleaning all of the areas when they should be and will be less likely to miss spots.

Clean high touch point areas more frequently

High touch point areas are just that, they are being touched more frequently than other areas, so they should be cleaned more frequently than other areas to help keep them clean. This is especially important during the COVID-19 to help reduce any spread of infection.

Get the professionals to do it for you

As a business owner or manager, you probably have more important things to spend your time doing than the cleaning, so outsourcing the cleaning to a professional contract cleaning company is a good choice to make. Your cleaning can be fully managed for you and right cleaning company will focus on the day to day cleaning so you can focus on your business.


  1. Clean your curtains once per year. Check the manufacturers label first. Curtains can either be machine-washed, hand-washed or dry cleaned. If curtains can be machine-washed use the delicate cycle. Be gentle when drying curtains in a machine. Take them out straight away to prevent wrinkling, or hang them when they are slightly damp.
  2. Keeping your curtains free of dust is important for your health. Start at the top and work down. Be sure to clean the places where dusts tend to collect. These are normally the hems and tops. If possible, use the upholstery attachment and vacuum the matching pelmets at the same time.

An effective way to prevent blocked drains.

Pour 50ml of bicarbonate soda down the kitchen sink – then put 50ml of white wine vinegar. The result will be plenty of fizzing and bubbling. After half an hour, rinse out the sink with cold water.

Give your china a make-over

  1.  To lift tea stains from cups mix 2 tablespoons of bleach in a litre of water. Soak each cup in the solution for no longer than two minutes, then rinse immediately.
  1. To remove unsightly black spots , sprinkle a small amount of baking soda on a damp cloth and gently rub the spot. An alternative is to use some non-gel toothpaste.
  1. Use a microfibre cloth to remove dust from a lamp. Include the light bulb in your routine. Dust build-up reduces bulb efficiency, wastes energy and increases your electricity bill.
  1. To remove dust from a lamp, first unplug the lamp and remove the shade and bulb. Begin by cleaning with a slightly damp wet sponge or clean cloth with water. Wipe clean, all areas of the lamp, starting with the base, and working up. Under no circumstances wet the socket or plug.
  1. Load dishes so they are separated and face the centre of the machine. Put glasses and cups between prongs, not over them. Use only dishwasher detergent in your machine – never use soap, laundry detergent or washing-up liquid.
  1. Do position large dishes or pans that will block the rotating spray of the dishwasher, or the flow of water to the detergent dispenser. Use a rinsing agent to speed up the drying of your dishes if you live in an area with hard water. If you live in an area with soft water, you do not require a rinsing agent.