How the ServiceMaster Clean Contract Services Mercia team supported the 2022 Commonwealth Games.

The spirit of the Commonwealth Games for Birmingham 2022 was all about inclusion and togetherness. As the first Commonwealth Games with a fully integrated para-sports programme, the games celebrated unity in the city, with volunteers, athletes, and supporters coming together to enjoy weeks of sportsmanship from across the Commonwealth.

The number of people that came to Birmingham to work and partake in the games was immense, and a lot of preparation was needed to get everything in order. Especially as the number of people the city had to house was more than hotels could handle alone. This led to spaces from other sectors, such as Birmingham’s student accommodation buildings taking in athletes, staff, volunteers, security, dancers and more for the duration of the games.

One such property was Onyx, a pre-existing client of ServiceMaster Clean Contract Services Mercia, and one of the largest student accommodations in Birmingham city. Mark Harden of ServiceMaster Clean Mercia sat down with us during the Commonwealth Games to talk about his team’s work for Onyx throughout the event.

The brief

“This is the second year we’ve done the student accommodation cleaning at Onyx,” Mark tells us. The contract for this job came about last year when Onyx reached out for a quote for regular cleaning services. At this point, the building had been recently refurbished, increasing its size substantially.

“[There are] three blocks to it, it’s massive,” Mark says. “Due to our presence in the Birmingham City Centre area, they asked a ServiceMaster Mercia to quote, which myself and Ashley, our business development manager [did].”

Due to careful staff management and the growth of the business, the Mercia team were able to deliver exceptional service and return this year, with the Onyx team putting down the additional challenge of assisting them with cleaning for the Commonwealth Games. In a regular year like last year, cleaning the Onyx premises involves cleaning student bedrooms and kitchens ready for the new students to arrive. But with the building being utilised for the Commonwealth Games, a huge number of rooms had to be cleaned in a tight timeframe.

 “From the 21st of July to the 28th/29th, when the Commonwealth started, we had to get all these rooms cleaned. So, I think we did about 350 rooms for the Commonwealth and about 70 kitchens just in that week!”

How we managed the job

This meant that excellent communication was needed and the Mercia team had to work closely with the building managers and their staff.

“[We] have to work very closely with the Onyx team providing continuous updates and adding value through reporting any important information such as maintenance issues which they can rectify,” Mark says.

In this way, partnerships were a key part of the team getting the job done to the best possible standard, including helping manage the large workload. As Mark tells us, this meant having “At the max … between 35 and 40 staff on-site,” including Mark, and a supervisor running them.

“At that volume of people, you needed a high level of management support [to make] sure the team is set up, the stock is set up, dishing out work and [we are] feeding back to the in-house staff as well,” he explains.

These numbers meant that the team could take a methodical and highly efficient approach to cleaning each room.

“The structure is a team of say 5-6 people who go into one dorm, each one will pick up one room. And then generally, three people will work on a kitchen maximum, so they split it between them.”

The team then used some of our very own ServiceMaster chemicals, which work at the highest standard to return these rooms to the best condition possible before reporting any damage to rooms from student tenants, which might include cracked hobs, induction hobs, faulty fridges, damage to floors, or damage to furniture.

Going above and beyond

The Mercia team has also been helping out throughout the games by cleaning for a facility that is owned by West Midlands Police, which was used to feed athletes and staff during the games. This meant Mark and the team had to be even more flexible with their operation and working times, because of the tight security around the games.

“We had to change our cleaning times with the cleaners to early morning and late evenings that we go in so that we weren’t around because security was so tight, we couldn’t be around when athletes were present. So, we had to prep it ready for evening and morning meals. We did late evenings till about 1:00 am after the athletes had eaten and … then we would return in the mornings so that they could clean after the breakfast period.”

The result

At the close of the job, Mark reflects that the teamwork and unity of the games have been mirrored throughout the entirety of this job, which has left him satisfied at overcoming a challenging clean and feeling closer to the games that have put Birmingham on the world stage.

“It’s been enjoyable to get it done,” he says. “And you do feel connected to the games. In Birmingham, it’s been a great atmosphere. You see all the people and volunteers, and speaking to them every one is enjoying it.”

Need a new cleaner?

Do you have large premises? Would you benefit from regular cleaning by your local professionals? With a team equipped with the best tools and knowledge for the job, backed by a franchisor with over 60 years of experience as an internationally recognised leader in the cleaning industry, Mark and the rest of the ServiceMaster Contract Services Mercia team can help. Get in touch by giving them a call on 0300 003 7042 today for a free quote. Or find your nearest ServiceMaster Clean Contract Services business here.

Hard work pays off for two of our cleaners from ServiceMaster Clean Contract Services AAA.

At ServiceMaster Clean Contract Services, we work hard to constantly deliver our bespoke and expert cleaning services to a range of commercial clients across the UK. Not only does this include office premises, car showrooms and educational facilities, but also medical services premises like doctor’s surgeries.

One such surgery is the Weelsby Medical Centre in Grimsby, a regular client of the Yorkshire branch of ServiceMaster Clean AAA. In cases such as the cleaning that is required for the medical centre, our technicians work hard to keep the hygiene standards of the practice as high as possible to protect the staff and patients from the spread of germs and minimize the risk of infection. This involves a range of services, from disinfecting surfaces, to even using our advanced Capture and Removal Cleaning system, which utilises microfiber technologies to dramatically decrease airborne dust and bacteria.

For us at ServiceMaster Clean, our goal is always the same: to go above and beyond in the service we provide, by working closely with our clients to exceed expectations. This is often achieved through regular and consistent communication and auditing with our clients but also can take place on the job. Recently, when carrying out a regular cleaning at the Weelsby Medical Centre, our cleaning technicians Kirsty and Shant went above and beyond for the client, when the floor in one of the consulting rooms was badly stained. This was causing the client to worry, as they had been struggling to clean it up themselves and were expecting to have to continue to see patients in this room imminently. Luckily, Kirsty and Shant knew what to do, and using our industry-leading cleaning products and a little bit of elbow grease were able to remove the stain in the nick of time.

And, to Kirsty and Shant’s surprise, the client was so relieved and pleased with the job that they did, that the next time they called to carry out their cleaning, he had purchased them a bottle of wine and some crisps each: a lovely reward for a job well done!

If you’re interested in a regular and professional cleaner that goes above and beyond for you and your commercial premises, find your nearest ServiceMaster Clean Contract Services business today to book a free quote from your local cleaning expert.

Written by Tom Page, Digital Content Writer

Client Problem:

At the beginning of the Covid Pandemic the customer had parted ways with their cleaning contractor. When the team were looking to go back to Office working, they required a reliable, efficient & local cleaning company. Initially the client invited 3 companies to quote.

How we helped

We met with the client the same day to carry out a survey and discuss the clients needs.

Along with daily office cleaning, they required a deep clean of all areas, as the Office had been closed for over 12 months, this also included a full carpet clean.

We supplied a quotation the following day for all services.

The client swiftly accepted our quotation. One of the main reasons being we are a local company, with good references.

We then mobilised our team – carrying out the deep clean, and carpet clean prior to the contract going live.

Our services along the side of the regular schedule, includes a daily clean of all high touch points and we have also carried out an infection control clean for the client after a staff member tested positive for Covid.

The benefit

Our Field Service Supervisor carries out regular site visits, along with a monthly Service Review with the client either face to face or via teams – depending on requirements

6 months in the client is happy and will be looking to increase our services further when their second Office re-opens in 2022


If you would like to know more about how ServiceMaster Clean Deeland can help you with your commercial cleaning requirements, click here.

Client Problem:

This company had their own in-house cleaners for many years. The in-house cleaners could no longer work for them so the company needed to find an alternative solution before they were left without a cleaner.

They discovered we were locally based in Bradford and had checked our positive Google Reviews, then got in touch.

How we helped

Initially we spent time with the customer to identify their specific needs and their requirements. We then carried out a full survey of their premises.

After the detailed survey, we spent time designing detailed Cleaning Schedules for the Offices, Toilets and Kitchen Areas. The Cleaning Schedules were then emailed to the prospective customer, followed up with a detailed quotation.

During the initial survey we advised that if we were successful with our quote, we would provide a full risk assessment before commencement of contract including provision of cleaning materials and equipment and detailed site documents.

The key benefit of using our business is our commitment to high quality of service, we have a network of excellent cleaners in the Bradford region and our business had been established for 25 years.

The benefit

We were able to start promptly, in fact within just two weeks of being awarded the contract. We are also able to supply washroom consumables such as paper towels, soap and toilet rolls, making it easier for the client.

The client will receive regular communication, quality control audits and supervisory checking

To find out more about how ServiceMaster Clean Contract Services Bradford can help you with your Daily Office Cleaning, get in touch today 

Client Problem:

The client was not satisfied with their existing cleaning service provider and had notified them that they would not be discontinuing using their service

The service provider subsequently ended their services abruptly without providing notice

The client required a new cleaning service provider and cover cleaning in the interim to tide them over until a new contract was finalised

How we helped

We received the initial enquiry and made contact immediately and scheduled a meeting that was most accommodating for the client.

The initial meeting involved discussing the clients’ needs and conducting a survey.

Our first priority was to arrange cover cleaning on short notice to solve the immediate problem of no cleaning being undertaken. The ad hoc service was to run from a Monday to Friday, initially, with the view of moving to 7 days a week.

Next a task schedule was compiled and proposed to the client. The client was extremely happy with the task schedule, which he compared to a menu, being able to add or subtract cleaning requirements as necessary. The client did obtain 2 other quotations, but was most impressed with our approach to the scheduled cleaning, and therefore, awarded us the contract.

Our aim is to help all of our existing clients and new clients to stay open or reopen as smoothly, as efficiently and as safely as possible.

The benefit

The client has follow-ups on a regular basis

The client is impressed and extremely happy with the level of service

The client added additional areas to be serviced, and intends to add more areas in the near future.

Find out more about how we can help you with your Daily Office Cleaning, get in touch today