Tag Archive for: contract cleaning

What Should You Expect from a Commercial Cleaning Contract?

When you hire a contract cleaning company, you need more than a price and a promise to keep your building clean.

Your commercial cleaning contract should clearly set out what you are paying for, when cleaning will take place and how the provider will maintain the agreed standards.

A clear contract protects your business. It reduces the risk of missed tasks, poor communication, unexpected charges and inconsistent results.

Whether you manage an office, school, healthcare setting, retail space or several commercial sites, your contract should give you confidence that your cleaning service will be properly managed.

What should a commercial cleaning contract include?

Your commercial cleaning contract should include detailed cleaning specifications, task frequencies, service standards, staffing arrangements, quality audits, health and safety responsibilities, pricing, and review terms.

It should also explain what happens when a cleaner is absent, your requirements change, or you are unhappy with the service.

Here are the main areas you should check before signing.

  1. A clear cleaning specification

Your contract should list every area included in the service and the tasks that will be completed.

This could cover:

  • Reception areas
  • Offices and meeting rooms
  • Kitchens and breakout spaces
  • Washrooms and changing rooms
  • Corridors, stairs and lifts
  • Classrooms or clinical rooms
  • Customer-facing spaces
  • Warehouses and production areas
  • Floors, carpets and internal glass

Avoid contracts that only refer to “general cleaning”. This wording is too broad and can lead to differing expectations. You may think a task is included, while the cleaning provider believes it falls outside the agreement.

A clear specification should state exactly what will be cleaned.

For example, washroom cleaning may include toilets, basins, taps, mirrors, dispensers, partitions, touchpoints and floors.

The more detailed the specification, the easier it will be for you to assess the service.

  1. The right cleaning frequency for your premises

Your contract should specify how often each task will be performed.

Not every part of your building will require the same level of attention.

Busy washrooms, kitchens and entrances may need cleaning every day or several times a day. Internal glass, detailed dusting and lower-use areas may need less frequent attention.

Periodic services may be needed for:

  • Carpets
  • Hard floors
  • Upholstery
  • External windows
  • High-level areas
  • Exterior surfaces

Your cleaning schedule should reflect how your building is used.

For example, a busy office with 200 employees will have different requirements from those of a smaller hybrid office. A school will need a different approach from a medical centre or a retail showroom.

Your cleaning company should assess your premises before recommending the frequency and duration of cleaning.

  1. Standards you can measure

Your contract should set out the standard you should expect, rather than merely listing the work to be completed.

This might include:

  • Washrooms should be clean, dry and stocked.
  • Floors should be free from visible dirt and safe to walk on.
  • Reception areas should be ready before visitors arrive.
  • Bins should be emptied according to the agreed schedule.
  • Problems should receive a response within a set period.

For larger contracts, your agreement may also include performance targets.

These could cover:

  • Cleaning audit results
  • Staff attendance
  • Complaint response times
  • Completion of corrective work
  • Consumable stock levels

The standards should be clear enough for you to assess whether the service is meeting your expectations.

  1. Regular quality checks

You should not have to wait until something goes wrong before reviewing the cleaning service.

Your contract should explain how the provider will check its own work.

Ask the following questions:

  • How often will inspections take place?
  • Who will carry them out?
  • Will you receive the results?
  • How will missed tasks be recorded?
  • How quickly will problems be corrected?

Regular checks help identify minor issues before they become recurring problems.

You should also have a named contact who understands your building and can respond when you need support.

  1. Reliable cover when staff are absent

Your cleaning service should not be interrupted because a cleaner is on holiday, unwell, or has left the company.

The contract should explain how absences will be covered and who is responsible for arranging replacement staff.

You should also check:

  • How cleaning staff are trained.
  • How they are supervised.
  • How attendance is monitored.
  • Whether they wear identification.
  • What security checks are completed.
  • Whether your site requires additional safeguarding procedures.

This is particularly important in schools, nurseries, healthcare settings and secure workplaces.

  1. A clear start-up process

The first few weeks of a new commercial cleaning contract are important.

Your cleaning provider may need to:

  • Introduce the cleaning team.
  • Complete staff inductions.
  • Arrange keys and access cards.
  • Set up cleaning storage.
  • Install equipment.
  • Confirm security procedures.
  • Review existing stock.
  • Transfer employees under TUPE.

Your contract should explain how the service will be introduced and who will manage the process.

A clear start-up plan reduces disruption and helps both parties understand what needs to be done before the first clean.

  1. Health and safety responsibilities

Your cleaning provider should have appropriate processes for managing chemicals, equipment, wet floors, manual handling and any higher-risk work.

Your agreement should confirm who will provide:

  • Risk assessments
  • Method statements
  • COSHH information
  • Safety data sheets
  • Personal protective equipment (PPE)
  • Equipment checks
  • Staff training
  • Accident reporting procedures.

You should also know how the provider will prevent cleaning from creating additional risks inside your building.

For example, wet floors should be managed properly, and cleaning equipment should not block walkways or fire exits.

  1. Security and confidentiality

Cleaning teams may work in your building when few other employees are present.

They may have access to keys, alarm systems, confidential offices and restricted areas.

Your contract should cover:

  • Key and access-card management
  • Opening and locking responsibilities
  • Alarm procedures
  • Restricted areas
  • Confidentiality
  • Lost key procedures
  • Mobile phone and photography rules
  • Reporting security concerns

You should understand who can access your premises and how access will be controlled.

  1. Products, equipment and storage

Your contract should explain what the cleaning company will supply.

This may include:

  • Cleaning products
  • Vacuum cleaners
  • Floor cleaning equipment
  • Mops and tools
  • PPE
  • Specialist machinery

Verify if the cost of these items is included in your quote.

Ensure the cleaning provider uses appropriate products for your flooring, furniture, and surfaces.

Using the wrong chemicals or cleaning methods can cause damage, so inquire about how products are selected and approved.

Additionally, agree on storage locations for products and equipment.

  1. Washroom supplies and consumables

Washroom supplies are not always included within a commercial cleaning contract.

You should check whether the provider will supply and manage:

  • Toilet tissue
  • Hand soap
  • Paper towels
  • Bin liners
  • Sanitary products
  • Air care products

The contract should explain how stock will be checked, ordered and charged.

This helps you avoid running out of basic supplies and gives you greater control over costs.

  1. Periodic and specialist cleaning

Regular cleaning may keep your building presentable each day, but it will not cover every long-term maintenance need.

Ask whether your contract includes or gives you access to services such as:

  • Carpet cleaning
  • Hard floor maintenance
  • Upholstery cleaning
  • Window cleaning.
  • Pressure washing
  • Exterior building cleaning
  • Gutter, fascia and soffit cleaning
  • High-level cleaning
  • One-off deep cleaning

Planning these services throughout the year can help you control your budget and maintain the condition of your premises.

  1. Clear and transparent pricing

Your contract should clearly set out what is included in the agreed price.

Check whether your quote includes:

  • Cleaning labour
  • Management and supervision
  • Cleaning products
  • Equipment
  • Staff absence cover
  • Periodic services
  • Washroom supplies
  • Emergency call-outs
  • VAT

You should also know how any additional work will be quoted and approved.

Do not compare cleaning providers solely on price.

A low quote may indicate fewer hours, limited supervision, or excluded tasks.

Ask each provider to explain how it calculated the cleaning hours and whether the team can realistically complete the full specification.

  1. Reviews, changes and ending the contract

Your cleaning requirements may change as your business grows, moves premises or changes its working patterns.

Your contract should explain:

  • How often the service will be reviewed.
  • How you can request changes.
  • How changes will affect the price.
  • The length of the agreement.
  • The notice period.
  • How complaints will be escalated.
  • How poor performance will be addressed.
  • What happens when the contract ends.

You should understand the terms before signing, especially if the agreement renews automatically or has a long notice period.

A professional cleaning provider should be able to explain every part of the proposed service.

Questions to ask before signing

Before agreeing to a contract, ask:

  • What exactly is included in the cleaning specification?
  • How did you calculate the cleaning hours?
  • Who will manage our account?
  • How will you check cleaning standards?
  • How will holidays and sickness be covered?
  • How quickly will problems be resolved?

The answers will help you compare commercial cleaning companies based on service quality, management and reliability.

Commercial cleaning tailored to your business, as each workplace has unique cleaning needs.

You may need daily office cleaning, specialist healthcare cleaning, school cleaning, retail cleaning or support across several sites.

ServiceMaster Clean Contract Services creates tailored commercial cleaning programmes based on your premises, working hours and priorities. Our local teams can assess your building, discuss your current challenges and prepare a clear cleaning specification.

Contact your local ServiceMaster Clean Contract Services team to arrange a no-obligation site survey and discuss the right commercial cleaning contract for your business.

The Hidden Cost of Delaying Cleaning Until Autumn

Summer can be a tempting time to postpone non-essential tasks. With staff on annual leave and some workplaces operating at a slower pace, it is easy to think that cleaning can wait until September.

However, delaying professional cleaning until autumn can create hidden costs that far exceed many businesses’ expectations.

Dirt, dust, and wear do not stop during the summer. In fact, warmer weather, increased footfall, and changing working patterns can cause cleaning standards to decline more quickly. By the time autumn arrives, what could have been routine maintenance may have become a larger, more expensive problem.

Dirt Doesn’t Take a Summer Holiday

Even if your workplace is quieter, it is still being used.

Staff continue to use kitchens, washrooms, meeting rooms, and communal areas. Visitors still arrive, and deliveries continue. Dust enters through open windows and doors, and dirt is carried in from outside.

These everyday activities gradually affect the cleanliness of your workplace. Without regular attention, build-up becomes more noticeable and harder to remove.

Routine cleaning prevents small issues from becoming major problems.

Floors Wear Faster Than You Think

Commercial flooring is a significant investment. Whether you have carpet, vinyl, hard flooring, or safety flooring, dirt acts like fine sandpaper underfoot.

Every step grinds dust and grit into the surface. Over time, this can cause scratches, worn finishes, flattened carpet fibres, and permanent stains.

Regular cleaning removes abrasive dirt before it causes unnecessary damage, helping flooring last longer and retain its appearance.

Small Problems Become Bigger Jobs

One missed clean rarely causes concern.

However, weeks of reduced attention can allow minor issues to escalate into larger ones.

Kitchen appliances become harder to clean. Limescale builds up in the washroom. Carpets hold more dust and debris. Marks on hard floors become embedded. Glass loses its clarity.

By autumn, businesses often find they need a more extensive deep clean simply to restore their previous standards.

Preventive cleaning is usually more cost-effective than corrective cleaning.

Workplace Standards Affect Your Business

September often marks the return to full occupancy. Staff return from annual leave, recruitment activity increases, meetings resume, and customers visit more frequently.

If cleaning has been delayed throughout the summer, the workplace may no longer reflect the professional image you aim to project.

Clean surroundings help create positive first impressions. They also support staff wellbeing by providing an organised, comfortable, and well-cared-for environment.

Maintaining workplace standards throughout the summer ensures your business is ready when activity increases again.

Consistency Protects Your Investment

Cleaning is not simply about appearance. It helps protect the assets in your building.

Regular maintenance extends the life of flooring, furniture, washrooms, and communal areas. It reduces unnecessary wear and helps identify maintenance issues before they escalate into costly repairs.

A structured cleaning programme also relieves pressure on internal teams, allowing them to focus on their own responsibilities rather than trying to maintain workplace standards themselves.

Stay Ahead Rather Than Catch Up

The best time to maintain cleaning standards is before they begin to decline.

Waiting until autumn often means spending more time, effort, and money to restore your workplace instead of simply maintaining it.

At ServiceMaster Clean Contract Services, we help businesses maintain consistently high workplace standards year-round. Our structured cleaning programmes keep workplaces clean, professional, and ready for whatever the year brings.

Find your nearest ServiceMaster Clean Contract Services and discover how regular professional cleaning can protect your workplace, your assets, and your business throughout the summer and beyond.

Summer Holidays Are Great. Cleaning Gaps Aren’t

The summer holidays provide a much-needed break for many businesses. Offices become quieter, schools close, and annual leave results in fewer people being on site. Initially, it may seem like the perfect time to relax.

However, while staff may be on holiday, workplace standards should not.

Cleaning gaps during the summer can quickly lead to untidy shared spaces, hygiene issues, and a neglected workplace. Whether you manage an office, healthcare facility, school, retail store, warehouse, or communal building, maintaining consistent cleaning throughout the summer is just as important as during the busiest months of the year.

Why Summer Creates Cleaning Challenges

Many organisations operate with fewer staff during the summer. Facilities teams may be on annual leave, managers are covering additional responsibilities, and day-to-day routines can change easily.

This is often when cleaning standards begin to slip.

A missed kitchen clean becomes two. Washrooms are not checked as often. Bins remain full for longer. Dust begins to build up in quieter areas. None of these issues happen overnight, but together they affect the overall standard of the workplace.

Routine cleaning prevents these small issues from becoming bigger problems.

Fewer Staff Doesn’t Mean Less Cleaning

A common misconception is that a quieter workplace needs less cleaning.

While there may be fewer people in the building, the facilities that remain in use still require regular attention. Kitchens, washrooms, reception areas, meeting rooms, and communal spaces continue to be used daily.

During warmer weather, hygiene becomes even more important. Higher temperatures can lead to unpleasant odours, faster deterioration of food waste, and faster multiplication of bacteria in shared spaces.

Maintaining regular cleaning routines helps keep these areas clean, comfortable, and ready to use.

Holiday Cover Shouldn’t Include Cleaning

When internal resources are stretched, cleaning responsibilities often fall to office staff or to facilities teams.

This rarely delivers consistent results.

Employees are hired to do the jobs they were hired for, not to empty bins, clean kitchens, or maintain washrooms between meetings. Informal cleaning may offer a temporary fix, but it does not provide the structured approach needed to maintain workplace standards.

Professional contract cleaning removes that pressure and ensures every task is completed on schedule.

A Consistent Workplace Builds Confidence

Visitors, customers, and employees notice when standards change.

Clean entrances make a positive first impression. Fresh washrooms show attention to detail. Well-maintained kitchens and shared spaces demonstrate that the workplace is cared for.

Consistency builds trust. It also supports staff wellbeing by creating an organised, professional, and comfortable environment throughout the summer months.

Why Professional Contract Cleaning Makes a Difference

A structured contract cleaning service maintains consistent standards regardless of annual leave or seasonal changes.

Professional cleaning teams work to agreed schedules, carry out regular quality checks, and maintain the same high standards throughout the year. This means businesses do not have to worry about missed tasks or declining cleanliness while key staff are away.

Instead of reacting to problems, organisations can focus on running their business with confidence.

Keep Workplace Standards High This Summer

Summer holidays should be about giving people time to recharge, not about allowing cleaning standards to fall behind.

By maintaining regular cleaning throughout the holiday period, businesses can uphold hygiene, support staff wellbeing, create positive first impressions, and ensure the workplace is ready for everyone returning after the summer.

Find your nearest ServiceMaster Clean Contract Services and discover how professional contract cleaning can keep your workplace clean and consistent, with no cleaning gaps again.

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ServiceMaster Clean AAA Team Member Recognised for Outstanding Service

ServiceMaster Clean AAA is proud to recognise Michelle Rouse, a hygiene technician whose work has been formally acknowledged by a client for her outstanding service and commitment.

Recently, Michelle was recognised by the team at Air Products in Hull as part of their “Getting Caught Doing Something Great” programme. As part of this recognition, she was presented with a certificate, alongside flowers and a candle, in appreciation of her contribution on site.

This recognition highlights the consistent care and high standards Michelle brings to her role every day. In a position that often goes unseen, she plays a vital part in keeping workplaces safe, clean and running smoothly.

 

In a role that often goes unnoticed, Michelle plays a key part in keeping workplaces safe, clean and running smoothly. Her attention to detail and professionalism ensure that clients can rely on high standards without having to question the outcome. As a result, businesses can trust that standards are being maintained without needing to question the detail, allowing them to focus on their own operations.

What makes Michelle stand out is her attitude. She brings positivity, reliability and a strong work ethic to the team. She supports colleagues, takes pride in her work and sets the standard others follow. This consistency creates an environment where quality is maintained across every visit.

For clients, this means confidence. When a site is maintained to this level, it reduces risk, supports staff wellbeing and ensures that operations can continue without disruption. The smooth running of a workplace is often the result of people like Michelle delivering consistently behind the scenes.

Siva Kugathas, owner of ServiceMaster Clean AAA, said:
“Michelle represents exactly what we aim to deliver for every client. She takes real pride in her work and understands the importance of maintaining high standards at all times. Feedback like this reflects the strength of our team and the level of service our clients can expect from us every day.”

Michelle’s recognition reflects more than a single moment. Instead, it reinforces the consistent level of service, attention and care that ServiceMaster Clean AAA delivers across every client site.

ServiceMaster Clean AAA thanks Michelle for her continued hard work and congratulates her on this well-deserved recognition.

Need an award-winning cleaner?

If you would benefit from professional contract cleaning services from a multi-award-winning business, contact the team on 0800 047 1747 or find your nearest ServiceMaster Clean Contract Services business to see how we can help you today.

Why Businesses Are Moving Away From In-House Cleaning Teams

January often prompts businesses to evaluate their operations closely. Budgets are finalised, plans begin to take shape, and teams start thinking about the year ahead.

This is also when many workplaces reconsider whether maintaining an in-house cleaning team remains effective. It has become a noticeable trend: more businesses are moving away from in-house cleaning due to increasing pressures.

Here is why the change is happening.

Recruitment Is Becoming More Challenging

Finding reliable cleaners is becoming increasingly difficult. Fewer applicants, a slower recruitment process, and a longer training period all add pressure. Covering for sickness or holidays can be challenging, especially during the colder months when absences tend to rise.

A professional cleaning service, such as ServiceMaster Clean Contract Services, manages recruitment, training, and coverage internally.

Admin Work Builds Up Quickly

Running your own cleaning team requires more administrative work than people expect. Scheduling, ordering products, managing equipment, planning coverage, and handling last-minute changes all take time. These tasks often fall to someone who already has a full workload.

Outsourcing removes those small but constant demands. You get one point of contact and a service that runs quietly in the background.

Consistency Matters

Workplaces need consistent routines throughout the year; missed cleaning sessions or unexpected coverage gaps can disrupt operations. In-house teams may struggle to maintain this consistency because internal pressures can fluctuate from week to week.

A contracted service ensures consistent standards. Professional cleaners follow established routines, and coverage is organised proactively to prevent issues.

Professional Teams Deliver Better Results

A trained cleaning team knows how to use various products effectively and understands which areas are high-risk. They also follow routines that help maintain a clean building and identify problems early. This contributes to a healthier, more pleasant environment, which many businesses appreciate—especially at the beginning of the year, when they aim to make a strong impression.

Predictable Costs Support Better Planning

January is the month when businesses assess their spending. Outsourcing helps create predictable monthly costs, making financial planning easier. By outsourcing, you can avoid unexpected expenses related to equipment, recruitment, or emergency coverage. This approach allows for clearer control of your budget for the year ahead.

A More Practical Approach for 2026

Shifting away from in-house cleaning teams is not just a trend; it is a practical response to the pressures that everyday operations now face. This change reduces resource strain, improves consistency, and allows managers to focus on the areas that truly need their attention.

If you want reliable cleaning support for the year ahead, speak to your local ServiceMaster Clean Contract Services. We can help you keep your workplace clean, steady, and ready for the year ahead.

Why Reliable Contract Cleaning Matters

January puts extra pressure on many businesses. Staffing costs rise, schedules change, and teams need more support to maintain stability.

A reliable cleaning contract helps you stay ahead by providing consistent service from trained teams supported by proper behind-the-scenes care. You do not need to manage recruitment, cover absences, or deal with sudden gaps in cleaning staff.

Most managers know the feeling of trying to organise cleaning cover at short notice. It is stressful, and it can take time away from other important work.

A good contract removes that pressure. You receive consistent support from trained cleaners who know the site and maintain standards without disruption.

Consistent Service When You Need It Most

The first few weeks of the year often establish the tone for what comes next. A clean workplace helps employees readjust, especially after a hectic December. Having reliable cleaning contracts ensures that your premises remain tidy, fresh, and safe without requiring constant oversight.

You do not have to worry about missed days or sudden changes. The service runs as planned, keeping your environment presentable for staff and visitors.

No Need to Manage Cleaning Staff Yourself

Many businesses experience increased staffing pressures in January. Recruitment becomes tougher, coverage is harder to arrange, and any service gaps feel more disruptive. With a contract in place, you avoid these challenges completely.

Your cleaning provider handles training, scheduling, coverage, and everything else behind the scenes. You get a stable team without taking on the responsibility yourself. It is one less thing to worry about at a time when most workplaces already feel stretched.

Predictable Costs in an Unpredictable Month

January is often the time when people reassess their budgets. Cleaning contracts can make this process easier by providing a clear view of your monthly expenses. This way, you won’t face any surprises or sudden cost increases from last-minute changes to staffing or hours.

Predictable costs support clearer decision-making, which feels helpful when the new year brings a few unknowns.

Better Standards Through Routine

A contract establishes a routine. Regular cleaning at designated times keeps your workplace consistently fresh. Dirt does not accumulate on the floors. Shared spaces feel well-maintained. Kitchens remain tidy. Meeting rooms stay ready for use.

This consistent approach boosts morale, allowing staff to focus on their tasks rather than managing clutter. An organised workspace is always easier to maintain.

A Strong Start to the Year

A reliable cleaning contract provides peace of mind. You can trust that your workplace will be well-maintained and that standards will remain consistent, even during busy months. It’s an easy way to support your team and minimise the small annoyances that can make winter feel longer than necessary.

If you want dependable cleaning support for the year ahead, speak to ServiceMaster Clean Contract Services. We can help you keep your workplace clean, steady, and ready for whatever 2026 brings.

Find your local ServiceMaster Clean Contract Services.

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ServiceMaster Clean Contract Services. What sets us apart from the rest?

When you choose a contract cleaning partner, you want more than a basic service. You want consistency, accountability, and people who understand your environment. That is where ServiceMaster Clean Contract Services UK stands a cut above the rest.

Clear standards, delivered every day

You receive a defined cleaning specification from day one. Tasks, frequencies, and outcomes are agreed upfront. This removes guesswork and keeps standards consistent across every visit. Regular audits back this up, with documented checks and clear reporting so you always know what is being delivered. You can be rest assured that we take our service delivery and standards very seriously.

Trained teams who understand your sector

Cleaning an office is not the same as cleaning a healthcare site, school, retail space, or industrial facility. Our teams train for the environments they work in. This includes health and safety, site protocols, and sector-specific risks, paperwork and audit trails, sector-specific cleaning solutions and accredited methodologies. You get cleaners who know how your building operates and why details matter.

Local service, national strength

You work with a local team who knows your site and responds quickly. Whilst our workforces operate far and wide, we aim to allocate our staff to specific sites to help build rapport and ensure that our teams are able to adapt to your ever-evolving demands. At the same time, you benefit from a national network that provides support, stability, cover, and shared best practice. This means continuity if your needs change, scale up, or span multiple locations. We’re a name that’s been trusted UK wide for over 65 years.

Transparent communication

You have a named point of contact who takes responsibility for ensuring service delivery exceeds expectations with every clean. Regular audits ensure that we’re in tune with your evolving business needs. Issues are logged, followed up, and resolved seamlessly. Changes to your service are discussed before they happen. This keeps communication simple and avoids surprises and more importantly ensures a completely hassle-free contract cleaning service.

Compliance and peace of mind

Cleaning is closely linked to safety and reputation. We follow recognised procedures for risk assessments, COSHH, and safe working practices. This protects your staff, your visitors, and your brand. We solve problems, not just complete daily tasks. We take the time to understand your goals and ensure that we don’t just complete our obligations but work towards resolving bigger issues that you may be facing.

End-to-end solution

When we mean hassle-free, we really mean it. From completing our daily obligations through to ensuring that the cleaning supplies, consumables (where required) are stocked up to ensure efficiency, Health and Safety paperwork and risk assessments and audit support (where required) are all taken care of. Going one-step further, we’re able to provide customers with specialist cleaning solutions for: infection control, seasonal sanitisation programmes, hard floor treatments, professional carpets and upholstery cleaning services. Choosing us means choosing a hassle-free service you can trust.

A service built around your business

No two sites are the same. Your service reflects your operating hours, footfall, and priorities throughout the calendar year. Whether you need early mornings, evenings, weekends, or reactive support, our services adapts around you. From initial mobilisation to adapting services to your needs, this is all handled ahead of time to ensure a hassle-free experience for our customers.

Choose a Cleaning Provider Who Supports Your Business

When you compare providers, the difference is not just price. It is how reliably standards are met, how quickly issues are handled, and how confident you feel day to day. That is what sets us apart.

If you’re looking for a reliable, local and approved cleaning provider this year, look no further. For your free, no-obligation onsite quote, find your nearest ServiceMaster Clean Contract Services business and enquire today. Alternatively call us on: 0800 021 3970.

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Choosing a Cleaning Provider in 2026

Choosing a cleaning provider is a more significant decision than many people realise.

It affects the appearance of your workplace, your staff’s morale, and how visitors perceive your business. As we approach 2026, having a dependable cleaning provider is more crucial than ever. Workplaces now have higher expectations, and people notice small details right away. Most teams can often tell within seconds whether a space is well-maintained.

Here is why many businesses choose us, and why we believe we are a strong option for your cleaning needs in the year ahead.

Consistent Standards You Can Trust

You want your workplace to look clean every day, not just after the first week of a new contract. Consistency is what we focus on. Our teams follow clear routines that keep every area to the same standard, even during busy periods or seasonal changes.

We use proper tracking methods and simple communication so you always know what has been done and what needs attention.

Flexible Cleaning That Fits Your Workflow

Every business operates differently. Some offices require cleaning in the early morning, while others prefer evenings or weekends. We can create a schedule that fits your needs, without expecting you to alter your workflow for us.

If your requirements change throughout the year, we can easily adjust your plan without any hassle. Many businesses appreciate this flexibility because it minimises disruption.

Trained Teams Who Know What to Look For

A clean workplace is more than surfaces and floors. It involves noticing the details that make a space feel fresh. Our cleaners receive regular training and learn to work in different settings. Offices, healthcare facilities, educational institutions, and commercial sites all require different approaches.

This gives you confidence that your building is cleaned correctly and safely.

Support for Health and Safety

Workplace hygiene is essential for staff wellbeing. A clean environment helps reduce illness, prevents dirt buildup, and fosters a stable working atmosphere. We emphasise touchpoints, shared areas, and high-traffic floors, especially during winter.

A healthy workplace supports morale. It also reduces time lost to avoidable sickness.

Clear Communication That Keeps You Informed

If anything needs attention, we’ll inform you. If you require additional help, we arrange it. We keep communication straightforward so you always know who to contact. Most people prefer the ability to reach someone quickly without having to chase them.

This is one of the reasons many clients stay with us long term.

Proactive Approach, Not Last-Minute Fixing

We don’t wait for problems to arise; we plan ahead. Whether it’s carpet maintenance, entrance mat cleaning or replacements, or shared spaces start to get cluttered, we take action early. This approach makes things easier for you and helps keep your workplace in better condition.

A Service Built for 2026 and Beyond

Workplaces are evolving. Increased flexibility in work arrangements, more collaborative spaces, and higher hygiene standards all contribute to this change. Our service is designed to support these developments.

By 2026, businesses will need a reliable cleaning provider—one that keeps the workplace looking its best, understands the demands of shared spaces, and prioritises staff welfare.

If you’re looking for a partner who collaborates with you rather than working around you, we can help.

Choose a Cleaning Provider Who Supports Your Business

A clean workplace ensures everything runs smoothly. It influences how employees feel, how visitors perceive your business, and how effectively you present your brand. When you choose to work with us, you receive a service dedicated to quality, reliability, and genuine care for your space.

If you are looking for a cleaning service in 2026 that keeps your workplace clean, safe, and prepared for whatever challenges arise, contact your local ServiceMaster Clean Contract Services. We are dedicated to helping you create a tidy and professional environment that supports your team every day.

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Deep Cleans and Sanitisation for Schools During the Current UK Flu Outbreak – December 2025

A sharp rise in flu cases is closing schools across the UK. Many are struggling with high absence levels and short notice closures. You can act fast with a targeted deep clean that supports staff attendance and keeps pupils in class.

What the current outbreak means for schools

Reports across the UK show a strong increase in flu cases among children. Some schools have closed for short periods to slow transmission. Others have cancelled assemblies or group activities. Surfaces in busy areas hold risks during peaks like this. A structured clean helps you regain control and keep your timetable steady.

How ServiceMaster Clean Contract Services supports you?

ServiceMaster Clean Contract Services carries out full deep cleans and planned sanitisation programmes for schools of every size. Teams follow clear infection control steps that target common flu risks. 

  • Cleaning of all classrooms, corridors, washrooms, dining halls, and sports areas
  • Touchpoint cleaning for handles, desks, switches, railings, and ICT equipment
  • Disinfection with approved products that kill 99.9 percent of known viruses
  • Work completed outside school hours or during closures
  • Trained staff with the correct checks and site knowledge
  • Rapid callout capacity for schools facing sudden absence spike

Why a structured cleans help now

A planned clean cuts surface contamination in high contact areas. It supports staff attendance. It gives parents a clear sign that you taking action during a live outbreak. Schools that complete a deep clean within 24 hours of a rise in cases report a quicker return to steady activity.

Book a Deep Clean Today

We understand you’re against the clock and with this latest outbreak causing disruption across the UK, we’re your trusted partners for deep cleans and infection control as you look to reduce transmission.

We’re local experts with availability and expert solutions to help as early as this week.

Whether you’re already facing closure or wanting preventative measures ahead of this most recent flu outbreak, speak to our teams today.

Are you worried about this flu outbreak?

Don’t let stress about an audit impact your people or services.

Trust the professionals.

For your trusted partner in deep cleans, infection controls and sanitisation programmes call 0845 201 1184 or find your nearest ServiceMaster Clean Contract Services business today.

Five ways professional cleaning services help employee productivity

How regular cleaning services boost your employee productivity.

Everybody knows that employee productivity is crucial to a company’s success. Hard work, motivation, and focus all play a part in creating dynamic, productive workers. Without it, workers can be more prone to sickness, sloth and complacency.

Therefore, the results that you want, and the culture of your company, suffer. Good workplace productivity starts with a clean, tidy space.

At ServiceMaster Clean Contract Services, we have over 60 years of experience providing quality, professional contract cleaning services to a diverse clientele across numerous sectors. With that experience comes the right know-how, people, and technology to go above and beyond constantly and deliver an exceptional standard of cleaning.

But how does using our cleaning services help with employee productivity? This blog post explores five ways professional contract cleaning services help boost worker productivity.

  1. Employees Will Use Fewer Sick Days

Regularly scheduled office cleanings are what is known as a type of nonpharmaceutical intervention (NPI).

Introduced under government guidelines at the height of the COVID-19 pandemic, NPIs help to eliminate viruses like the flu from frequently touched items in high-traffic areas, like a facility or workplaces. This helps decrease the risk of spreading viruses among employees.

If the office stays clean, your staff can stay on track without needing time off for avoidable illnesses.

Professional cleaning services include proven processes to ensure that all areas at high risk for contamination get cleaned regularly. That way, your staff can stay focused, on task and present for every scheduled shift.

  1. Employees Will Be Less Distracted

Time is money.

You hire your employees to do their work, not to spend valuable time tidying around the office. However, a cluttered workspace creates an untidy mind. With rubbish bins overflowing, dust everywhere and dirty or disorganised desks, it can be hard to concentrate on getting the job done. Their minds may wander, or they’ll take time to clean up the mess themselves instead of completing their daily tasks.

Luckily, regular cleaning services ensure a consistently clean work environment so your staff can focus and perform their jobs to the best of their ability.

  1. Employees Feel Happier

In addition to creating a healthier office, a clean work environment makes for a happier office. With dust-free desks and clean scents, your employees may feel excited about coming to work.As opposed to showing up to a filthy, smelly, cluttered mess.

When you start using professional cleaning services to keep your work environment clean, check in with your employees to determine if their moods and perception of work have improved.

  1. Employees Spend More Time Working

According to the Cleaning Management Institute, when a building is cleaned for health standards rather than just making it look good, occupants get more work done and generally do a better job. Outsourcing your cleaning services helps ensure that your building is cleaned appropriately to minimise the spread of illness and infections. Professional cleaning services also give your employees more time to undertake their work, rather than cleaning or sanitising their desks and shared spaces.

  1. You Save Money

While professional cleaning services can help keep your facility healthy, clean and organised, they also help your company save money. Outsourcing cleaning services can help you streamline your expenses since you pay on a by-needs basis.

You also won’t have to worry about having extra employees on your payroll. Are you ready to increase productivity in your workplace? We’d love to help.

A custom cleaning programme from ServiceMaster Clean

Your local experts at ServiceMaster Clean Contract Services can save your business time and money and improve productivity. People are at the heart of what we do. And so are the relationships that we nurture with our clients.

We know cleaning requirements are as unique as the businesses that need them. We’ll work closely with you to create a customised cleaning programme that meets your business’s needs and schedule.

For a free, no-obligation quote or to learn more about how your local experts can help you, find your nearest ServiceMaster Clean Contract Services business or call 0845 201 1184 today.

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ServiceMaster Clean Staff Recognised for Excellent Contributions to Client Relations and Team Support

Two exceptional ServiceMaster Clean staff members from across the UK have been recognised for their support for their teams and clients with prestigious awards.

There are many individuals across the ServiceMaster Clean Contract Services network who consistently make a positive impact through their dedication, attitude, and efforts, which don’t go unnoticed.

In fact, recently staff from ServiceMaster Clean across the UK have been recognised for their commitments to their respective teams, clients and businesses at the ServiceMaster Thrive in 2025 conference and gala evening.

Aga Ovenden – Employee of the Year

The prestigious Employee of the Year award honours an individual who has been instrumental to the success of their business.

The winner, Operations Manager Aga Ovenden from ServiceMaster Clean Contract Services West London and North Surrey, has worked tirelessly to raise standards, ensuring every service delivered is nothing short of exceptional.

Known for her reliability, hands-on approach, and unwavering support, Aga has become a true pillar within her team. It’s a pleasure to recognise their dedication and impact with this well-deserved award.

Despite decades of high-performing work, Aga says she was still shocked to receive the award:

“This means a lot to be honest with you. I’ve spent, oh my goodness, around 20 years with ServiceMaster, and I didn’t expect to win this.. We are a really strong team, so I would like to thank everyone: Rachel Lee, Jackie, Monica, Kayla, and the 164 cleaners and workers who are helping us. This is not only for me, this is for all of us, and I would like to say thank you to everyone.”

Claire Whittaker – Best Support to National Accounts

This award goes to an individual who has consistently stepped up to support our nationwide or multi-site cleaning contracts.

The winner, Claire Whittaker from ServiceMaster Clean Mercia, was announced as the winner due to her ongoing assistance and commitment to this work and playing a key role in helping us deliver outstanding results. Her contribution has truly made a difference across the network.

Want an award-winning cleaning service?

If you would benefit from cleaning services from an award-winning business,  find your nearest ServiceMaster Clean Contract Services business to learn more about our services in your area.

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3 reasons why professional healthcare cleaning is important

The value of using a professional cleaning service in a healthcare setting. 

Cleanliness is essential for every healthcare setting.

After all, they are tasked with protecting the health of millions of people every day.

Part of maintaining patient well-being is protecting them from bacteria that may be present in a medical treatment facility.

Therefore, regular cleaning is vital to most businesses.

However, it is essential for any healthcare setting, whether a small medical centre or a large hospital.

Working with professional janitorial providers, especially one focused on meeting environmental cleaning standards, can benefit employees and patients alike.

Our patient-centred healthcare cleaning programs are designed to help your business achieve three critical goals.

1. Meeting environmental cleaning standards

The National Patient Safety Agency (NPSA) and Care Quality Commission mandate that healthcare settings in the UK follow specific healthcare cleaning standards.

Healthcare businesses that fail to comply may be subject to fines and even closure.

Facilities not prioritising compliance may become liable should patients or employees suffer serious health issues because of an unclean setting.

Before hiring a commercial cleaner for your facility, ensure its procedures are based on regulatory requirements to provide adequate, patient-centred cleaning to help you pass your next CQC audit.

2. Maintaining a professional appearance

A messy and unsanitary healthcare business is unlikely to be profitable.

Patients will not want to return to medical settings that are not professionally maintained.

As such, healthcare businesses should keep the medical side of their offices disinfected and thoroughly clean the public areas.

Mess like:

  • Dirty seat cushions in the waiting room
  • Filled waste cans
  • Visible dirt or grime on floors and furnishings

Suggests that the facility does not take the responsibility of maintaining a safe, healthy environment seriously.

To maintain a professional medical setting, routine cleaning is essential.

Whether a busy outpatient facility or a small practice, professional environmental cleaning services ensure your patients’ expectations are always met or exceeded.

3. Keeping staff and employees safe

Healthcare facilities depend on skilled employees with extensive training and qualifications.

The high cost of malpractice claims means these professionals are unlikely to use a healthcare business that doesn’t meet environmental cleaning standards.

Strict cleaning standards can also help improve the work environment and increase worker productivity and satisfaction.

Healthcare workers come into contact with countless germs.

That’s where professional healthcare cleaning services help protect staff and patients from infections.

When choosing a cleaning service, select a provider committed to meeting the standards and expectations for healthcare environments.

Need a new cleaner?

With over 60+ years of experience as a world leader in healthcare cleaning, ServiceMaster Clean routinely update our practices to follow relevant laws and standards recommended by industry regulators.

To see how we could help you keep your staff and patients safe, find your nearest ServiceMaster Clean Contract Services business today for a free quote and learn more about our services.

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Changes to the National Living Wage

Are you feeling the pinch?

With changes to the National Living Wage leading to an increase of £12.21 for employees over 21 years old, there’s no doubt that you’ll see an increase in your income and outgoings as a result.

Is your business ready?

The changes

The rise comes annually, increasing from the 1st April each year, and, of course, varies based on the age and status of the employee.

They are:

Are you feeling the pinch of your cleaning service?

These changes will have a widespread impact on businesses but will acutely affect services like cleaning.

At ServiceMaster Clean Contract Services, we have over 60 years as leaders in the competitive and changeable cleaning industry, serving businesses through difficult times.

Here’s how:

We know cleaning is more than skin deep. Businesses are as varied as the people who run them, so we understand that one service does not suit all.

So, we do more than keep up your appearances. We tailor our services to suit your space, teams, customers, and budgets.

Our teams of local and professional experts deliver bespoke quotes and regular meetings with you to understand how you use your space and, subsequently, how you need it to be cleaned and managed.

We then tailor our offer accordingly while upholding regular and ongoing meetings to ensure we go above and beyond the service you expect through the on-hand supervision of our local teams.

At ServiceMaster Clean, our equipment, expertise and brand are trusted nationwide. This includes products and equipment that are unavailable anywhere else!

Our services benefit from this while maintaining a local and personalised approach guaranteed to suit you.

Can your current cleaning contractor say that?

With cleaning services costing more, you want to know that you are getting the best value for your money.

With ServiceMaster Clean, you do.

Switch to a better-value cleaning supplier by finding your nearest ServiceMaster Clean business today.

Tom Jackson from ServiceMaster Clean Contract Services Dudley celebrates five years in business

ServiceMaster Clean Contract Services Dudley owner Tom Jackson reflects on five years in business delivering premium contract cleaning services.

It’s fair to say that Tom Jackson’s entry into ownership of ServiceMaster Clean Contract Services Dudley was unconventional.

Already the owner of the UK’s largest Merry Maids domestic cleaning franchise covering Dudley, Wolverhampton and Stafford, Tom expanded his cleaning empire by establishing his contract cleaning franchise in March 2020 – a naturally turbulent time.

“I finished my ServiceMaster academy just as COVID was hitting the UK… it was a bit surreal, and even now, looking back, it still does not seem real,” he says.

However, Tom still made great strides during the pandemic, supporting commercial spaces, medical facilities, and more, which still required expert and quality cleaning more than ever.

“Since coming out of COVID, the business grew in 2021 by over 500%,” he says.

And this hasn’t slowed down in later years, as the subsequent years’ growth has averaged over 50% annually.

To celebrate the fifth anniversary of his ServiceMaster Clean business, we sat down with Tom to discuss how his business has evolved and how he’s planning for the future.

Changes and evolution

In the last five years, Tom’s business has seen many changes, from growth and dealing with COVID-19, to the addition of numerous sites and customers across Dudley.

This has facilitated the need for increased management and a supervisory team across his franchise operations, meaning Tom’s focus has shifted from daily operations to managing at a higher level and driving the business forward.

Outside of his business, Tom and his wife are also puppy raisers, volunteering for Guide Dogs for the Blind and volunteering at local events or training Guide Dog puppies that hopefully go on and make a change in someone’s life.

At times, Tom says that this balancing act has been quite difficult, but his attitude is one of constant openness to growth and learning.

“I have a saying that if you learn something new every workday, that’s five new things this week,” he says.

“The biggest challenge at ServiceMaster is employing part-time staff in multiple locations. Covering absence is sometimes difficult, but with the introduction of two area supervisors and by utilising our Merry Maids staff on occasion to cover jobs, we have managed to maintain our customer service levels. TUPE transfers can sometimes be a challenge in balancing the needs of our clients and making sure that the existing team that is transferring over adhere to ServiceMaster cleaning standards.”

Hence, having the right team has been imperative, and something he sees as his greatest success.

“The Stafford Manager, Ashley, is a success story,” he says.

“I feel his confidence and business knowledge have grown in the two years he has been employed by me.”

Highlights and key wins

Over five years in business, there have been many highlights for Tom and his business, with one of his first big wins still being a memorable moment for the business owner.

“A big highlight was my first £60k a year contract. We have national accounts and local accounts, but the first time we got a larger contract, it was a great feeling of achievement,” he says.

“The second highlight is around people – and I hope Ashley won’t mind me mentioning, but he attended his first-ever business conference with us. He brought his wife to the event and attended the black-tie evening gala event, and the enthusiasm that he came away with after the event [was a huge highlight.]”

Looking to the future: Client Relationships

Looking ahead, Tom is excited to continue his growth, particularly within the Contract Services network of like-minded business leaders.

“I’m very competitive,” he says.

“I love seeing the league tables and figures and comparing how we are doing to other ServiceMaster businesses, that friendly competition between us and our nearest comparable businesses as to who is growing the most.”

To achieve his goals for the business, Tom’s focus for the next year is to bring in more local supervisors and staff to enable him to spend more of his time developing relationships with clients to promote the business locally.

At ServiceMaster Clean, relationships are central to everything we do.

Customers are at the forefront of our operation, and we work hard to build a relationship with you that allows us to go above and beyond when it comes to your cleaning.

By liaising closely with our clients, our staff and business owners like Tom develop a strong working relationship with you and establish your expectations and desires for our services.

We then continue our regular meetings with you to assess your changing situation and ensure we maintain this excellent level of customer service.

We do this primarily through regular audits, Net Promotor Scores and our unique ‘Tell ServiceMaster’ program, which allows customers to submit personal feedback directly to us.

Whatever your need or feedback, positive or negative, we want to hear about it. We make it as easy and convenient as possible for you to let us know how you’re feeling so that we can ensure you get the perfect cleaning service for your operation.

Need a new cleaner?

If you’re in Dudley and the surrounding areas and would benefit from expert and bespoke cleaning services from an established and decorated professional, call Tom and the team today on 0345 824 2424.

Or nationwide, find your nearest ServiceMaster Clean Contract Services business to see how we can help you get the best out of your cleaning.

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5 commonly overlooked areas to clean in your operating room

Best practices to keep your operating room safe and sterile.

At any medical facility, patient safety is a top priority.

So, operating rooms must be kept sterile to keep them safe throughout any procedure.

While you’re undoubtedly aware of the importance of cleaning the operating room before and after every surgery, your cleaning checklist might overlook some areas that can harbour dirt, dust and pathogens.

At ServiceMaster Clean, we have over 60 years of experience as a leader in the cleaning industry, so we know the importance of proper and professional healthcare cleaning.

We also know how difficult it can be to maintain this environment on top of everything else you have to do in any medical facility, especially amidst the ongoing stream of patients.

That’s why we’ve put together this list of five common trouble spots that we’ve observed when cleaning operating rooms, that are important to keep in mind to help reduce the risk of infection.

  1. Behind Equipment and Furnishings

You probably wipe down used equipment and furnishings like tables, carts, and stools after surgery to rid them of germs.

However, it’s also important to move these items so that you can clean underneath and behind them too.

When cleaning your operating room, make sure you pull furniture and equipment away from the wall so that you can sweep and mop behind these items.

Dust and debris also often collect in corners and underneath equipment, where they can harbour infectious agents.

Take the time to thoroughly clean behind these items to eliminate build-up that would reduce the sterility of your operating environment.

  1. Floors

Surfaces like the operating table might seem like the most germ-prone spots in your operating room, but the floors aren’t far behind. Bodily fluids and other substances can land on the floor during surgery, requiring a prompt clean-up.

There are approved methods and cleaning standards that any healthcare facility in the UK must follow, as set out by The National Patient Safety Agency (NPSA). This includes cleaning bodily fluids or blood from the floor.

At ServiceMaster Clean, we are constantly updating our policies and practices in line with these standards. Through regular audits, we also make sure that the right channels stay open between our staff and clients so that the facilities under our care maintain the best cleanliness and hygiene standards.

  1. Ceilings

It would be easy to assume the ceiling in your operating room is always going to stay untouched and spotless. However, ceilings can still harbour germs, dust and build-up.

This accumulated debris can eventually fall, posing a serious health risk during a procedure.

To mitigate this risk, ensure you regularly clean the ceiling and light fittings in your operating room.

The best way to do this is to use a microfibre cloth to easily wipe away any dust.

You should also take the opportunity to inspect the ceiling area for any spots that require more intensive clean-up and disinfection.

  1. Cabinets

As a standard practice, you may already wipe down the outside of the cabinets.

However, be sure not to overlook the interior, where germs can easily lurk until they are introduced into the room. (Think of how many hands reach into those cabinets during a given procedure!)

Always wipe down the cabinet shelves, handles and contents to minimise the spread of harmful agents during and after an operation.

  1. Biohazard Waste Bins

The biohazard waste bin in your operating room allows you to dispose of biohazard waste safely and properly. But even if your waste has been properly bagged and disposed of, the bin itself can be a hot spot for pathogens.

Take the time to properly disinfect all biohazard containers and waste bins to ensure that any medical waste doesn’t spread infectious diseases around your healthcare facility.

Need a new cleaner?

As an industry-leading provider of patient-centred healthcare cleaning services, we know that a properly cleaned operating room is a safe operating room.

By entrusting your nearest ServiceMaster Clean Contract Services business with the cleaning of your medical facility, you’re given the peace of mind that every room in your facility, operating room included, is being kept at the highest possible standard of clean, and, you get the time back to focus on what matters, your patients!

Give us a call today on 0800 021 3970 for more information on our services and book a free, no-obligation quotation.

Taking care of your mental health in the workplace this Blue Monday

What are some of the conditions affecting mental health in the UK? And how can you look after your mental well-being at work?

Today is Blue Monday, dubbed the most-bleak day in the calendar year.

This is down to a combination of factors, including January’s infamous cold and dark mornings, post-Christmas blues, and the long budget stretch after an early Christmas payday.

Not to mention the pre-existing concerns that loomed over many over the last year.

Now that the holidays have passed, and the joys of Christmas are already a distant memory, these factors compound and give us the ‘worst day in the calendar year’.

What is Blue Monday?

Blue Monday might seem like a new phenomenon.

Maybe this is the first you’ve heard of it.

But this is not the case.

A psychologist named Cliff Arnall coined the concept of Blue Monday almost 20 years ago.

In 2004, Arnall was asked by the holiday firm Sky Travel to make a scientific name for the January blues.

Due to the factors we already discussed, Blue Monday is said to always occur on the third Monday of January. Unfortunately, this means that this year, it is today.

What does Blue Monday mean for your mental health?

Whilst Blue Monday has become a popular term, mental health and suicide prevention charity Samaritans have questioned its significance in recent years.

It is more important, they say, to focus on the facts and the proven conditions that affect people at this time of year (and beyond), like Season Affective Disorder and Anxiety.

Seasonal Affective Disorder

Seasonal Affective Disorder (or its appropriate acronym, SAD) is common and is estimated to affect around two million people in the UK.

Sometimes referred to as ‘winter depression’, SAD is a form of depression whose symptoms become more acute during winter months.

These symptoms include:

  • A persistent low mood
  • A loss of pleasure or interest in everyday activities
  • Irritability
  • Feelings of despair, guilt and worthlessness
  • Feeling lethargic during the day, sleeping for longer than usual, and finding it hard to get up in the morning
  • Craving carbohydrates and gaining weight
  • Difficulty concentrating

~ via The NHS

Though the exact causes of SAD are unknown, the main line of thinking is that it is a result of the lack of exposure to sunlight during winter months, causing lower production of melatonin and serotonin in the body and depression-like symptoms.

How to treat SAD:

As a result of these causes, there are some ways you can combat SAD this winter.

To improve your mood, exercising regularly and getting as much natural sunlight as possible will help treat SAD. Talking therapies, cognitive behavioural therapy (CBT), and light exposure therapy are also recommended by the NHS as treatments for SAD.

As with a lot of mental health issues, getting help is vital.

The NHS takes SAD seriously and recommends seeing a GP if you think you are experiencing symptoms and struggling to cope.

For more information on how the NHS diagnoses and treats SAD, visit their website.

Generalised Anxiety Disorder

You may be struggling this Blue Monday due to the anxieties of living in the modern age.

In 2023, there is a lot to be anxious about – and you won’t be alone if you are struggling.

There are three main types of anxiety: generalised anxiety disorder, social anxiety, and health anxiety.

According to Mental Health UK, in the UK, over 8 million people are experiencing an anxiety disorder at any one time.

It is natural for us to feel anxious in our day-to-day lives, but when this goes beyond everyday worries and fears and becomes constant – it is classified as an anxiety disorder.

With Generalised Anxiety Disorder (GAD), patients suffer from a long-term condition that causes them to feel anxious about multiple different situations rather than a single event.

The anxiety is often constant, and they regularly oscillate between feeling anxious about one thing to another.

Symptoms of GAD include:

  • Feeling restless or worried
  • Having trouble concentrating or sleeping
  • Dizziness or heart palpitations

~ via the NHS

Symptoms vary from person to person and can be physical and mental.

Although we do not know the direct cause of GAD, it is likely down to a combination of factors like personal history, traumatic experiences/substance abuse, genetic inheritance and long-term health conditions.

Treatments for GAD:

Similar to SAD, GAD can be treated through a combination of self-health methods and external support. Exercising regularly, quitting smoking, and going on a self-help course are all NHS-recommended.

The NHS also recommends talking therapies and certain medications, known as SSRIs.

If anxiety is going beyond everyday worries and affecting your daily life, see a GP for support and help.

How to manage your mental health in the workplace

Your mental health impacts all aspects of your life.

And if work is where you spend most of your weekdays, whether at home or in the office, knowing how to take care of your mental health at work is of the utmost importance.

Thankfully, there are handy resources to help staff at all levels work together to better overall mental health in your workplace.

From Headspace for work to online guides and training schemes, you can do a lot for your team and their mental health simply by seriously engaging with the topic and making it less of a taboo subject.

This year, Samaritans have also launched Brew Monday to combat the January blues around Blue Monday.

This initiative encourages breaking taboos around mental health and talking about mental health candidly with one another. Learn more about Brew Monday on the Samaritans website.

Is your dirty workplace making you blue?

If your workspace needs a professional and regular cleaning from the experts, think blue differently by thinking of ServiceMaster Clean Contract Services.

By contacting your nearest ServiceMaster Clean Contract Services business, you benefit from over 60 years of professional and bespoke cleaning expertise from your local experts in high-quality cleaning.

No matter your organisation, we deliver, going above and beyond to ensure the highest standard of cleaning every single time.

To find out more or receive a free, no-obligation quotation on our services, call 0845 201 1184 today.

The Importance of Onsite Quality Audits in Contract Cleaning

Regular onsite quality audits and feedback from a contract cleaning company are crucial for businesses for several reasons. These audits ensure cleaning standards are met and maintain a clean, safe, and productive environment.

Here’s a breakdown of why regular onsite quality audits are important and how they benefit business operations:

1. Ensures Consistent Quality Standards

Why it’s important: Routine quality audits help the business ensure that the cleaning company meets cleanliness, hygiene, and client standards.

Regular assessments are essential to maintain quality over time, especially when there are changes in cleaning staff or insufficient oversight.

Business benefit: Businesses can ensure their facilities consistently meet cleanliness standards, which is crucial for aesthetics and maintaining hygiene, especially in healthcare, food service, and hospitality.

2. Early Detection of Issues

Why it’s important: Onsite audits allow management to quickly identify issues like missed spots, inadequate supplies, and service inconsistencies. These issues might not be immediately obvious to staff but could affect the overall cleanliness and functioning of the business.

Business benefit: Early detection of cleaning issues allows for prompt corrective action, preventing negative impacts on employees, customers, and operations. This helps to prevent disruptions that could affect productivity or customer experience.

3. Improves Communication Between the Business and the Cleaning Provider

Why it’s important: Regular audits and feedback sessions create an open channel for communication. The business can provide specific feedback or request adjustments, and the cleaning company can discuss challenges or limitations they may be encountering in fulfilling the contract.

Business benefit: Open and constructive feedback allows the cleaning company to better understand the business’s needs and improve service. It also enhances the relationship between the parties, making the service more collaborative and aligned with the business’s evolving needs.

4. Compliance and Health & Safety

Why it’s important: Regular quality checks ensure the cleaning company is adhering to all health and safety regulations, including sanitization, the proper use of cleaning chemicals, and general cleanliness practices. Many businesses are required to comply with industry-specific standards that could be compromised if the cleaning service is not meeting these regulations.

Business benefit: Ensuring compliance with health and safety standards protects both employees and customers, reducing the risk of accidents, illnesses, or fines. This is particularly important in environments like hospitals, schools, or food processing plants where sanitation is critical.

5. Enhances Employee and Customer Satisfaction

Why it’s important: A clean workplace is not just aesthetically pleasing, but it can also influence the health and morale of employees and customers. A dirty or poorly maintained environment can lead to dissatisfaction, decreased productivity, and even health-related concerns.

Business benefit: Regular quality audits ensure the cleaning service maintains a high standard, which can boost employee morale and customer satisfaction. A clean and well-maintained space enhances productivity for employees and creates a more pleasant experience for customers.

6. Increased Operational Efficiency

Why it’s important: Routine audits highlight operational inefficiencies in cleaning, like time wasted on unnecessary tasks, poor resource allocation, and underperformance by staff.

Business benefit: Streamlining the cleaning process improves efficiency, reducing wasted time and costs associated with inefficient cleaning practices. If the audit shows some areas are over-cleaned and others neglected, the cleaning schedule can be adjusted to optimise resources.

7. Cost Control

Why it’s important: Regular audits help to ensure that the business is getting the value it’s paying for. Without consistent monitoring, cleaning companies might over-serve in some areas and under-serve in others, leading to unnecessary costs.

Business benefit: Through audits, businesses can ensure that the cleaning service is balanced and cost-effective. Identifying resource allocation areas helps businesses avoid unnecessary expenses and adjust contracts to fit budgetary and operational needs.

8. Continuous Improvement

Why it’s important: Feedback from both the business and the cleaning company can lead to continuous improvement of cleaning services. Regular audits highlight trends, performance data, and areas for improvement, which can be used to refine cleaning methods and approaches.

Business benefit: Continuous improvement ensures that the service stays aligned with the business’s changing needs and expectations, resulting in a more efficient and high-quality cleaning service over time.

Conclusion

Regular onsite quality audits and feedback between businesses and contract cleaning companies create a framework for sustained excellence in cleaning and hygiene standards. They help businesses:

  • Maintain consistent cleanliness and hygiene
  • Detect and resolve issues proactively
  • Ensure compliance with health and safety regulations
  • Improve employee and customer satisfaction
  • Optimise operational efficiency and cost-effectiveness

Ultimately, the regular review and feedback process enhances the partnership between the business and the cleaning company, contributing to the smooth operation of the business and ensuring a safe, clean environment for everyone.

For a free, no-obligation quote or to learn more about how your local experts can help you, find your nearest ServiceMaster Clean Contract Services business or call 0845 201 1184 today.

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BFA HSBC UK British Franchise Awards 2024 Countdown and Sit-down: CJ Micallef

We sat down with BFA HSBC UK British Franchise Awards finalist CJ Micallef from ServiceMaster Clean Contract Services Manchester.

CJ Micallef is ready for the BFA HSBC UK British Franchise Awards.

CJ, the Managing Director of ServiceMaster Clean Contact Services Manchester, was named a finalist in the BFA HSBC UK British Franchise Awards 2024 in July.

The business is being recognised in the Multi-Unit Single-Brand category for its passion for business and mastery of management strategies to enable success.

We sat down with CJ ahead of the awards finals in November to discuss the awards and see how it feels to be a finalist.

About CJ and ServiceMaster Clean Contract Services Manchester

CJ is the daughter of ServiceMaster Clean Contract Services Manchester’s original owners, who started the business in 1991.

Today, having taken the reigns of the family business and has been instrumental in expansion through the growth of the business’s turnover, capacity, and efficiency.

In 2019, CJ created a five-year plan to reach a £5 million turnover when turning over £2.5 million.

They have achieved above and beyond their goals and, with a current turnover of £5.2 million, are growing in line with their 37% growth in the last year and consistent growth in previous years.

What inspired you to take the plunge and enter the awards? 

“We wanted to showcase our business journey since 2019, with the success of our second-generation family leadership, as we have kept our values, ethics and integrity at the heart of what we do as we continue to grow whilst staying committed to the brand and history that has helped the business be what it is today.”

Why did you specifically choose the category? 

“It is the category that enables us to really tell our story – where we were, the challenges we’ve overcome and how, since 2019, we have developed the business further to continue to drive success, increase our expansion organically in all areas of business quality, environment, safety, and our people.”

What does being a finalist signify for you and your business?

“Credibility. It enhances the brand and our reputation locally to create new business opportunities.”

“It also supports our journey to continue to deliver business excellence, provides a platform for continued growth, and inspires our team members to feel proud, recognised and motivated. This vitally creates assurance and peace of mind for our committed customers.”

 Are you excited for the awards night?

“Very excited, it will be an honour to attend and meet the other well-deserving finalists across all award categories.”

Need a new cleaner?

If you’re in Manchester and the surrounding areas and would benefit from professional contract cleaning services from a multi-award-winning business, contact the team on 0800 1958 490 or find your nearest ServiceMaster Clean Contract Services business to see how we can help you today.

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ServiceMaster Clean by Deeland Awarded Great British Franchisee Status

Jane Paisley and Andre Gottemaker from ServiceMaster Clean by Deeland are winners in whichfranchise’s Great British Franchisee Awards 2024.

Congratulations to Jane Paisley and Andre Gottemaker from ServiceMaster Clean by Deeland, who, alongside being finalists in this year’s HSBC BFA Great British Franchise Awards, have been awarded Great British Franchisee status by whichfranchise in the Great British Franchisee Awards 2024.

Here’s the full story.

About ServiceMaster Clean by Deeland

ServiceMaster Clean by Deeland was started by Nick Dee Shapland in 1991 as a sole trader in Newbury and Reading.

In 2021, it became an Employee Ownership Trust, whereby 80% of the company shares are held in trust on behalf of the employees and has been under the management of Jane and Andre ever since.

Today, its multi-brand cleaning divisions service six business sectors across four ServiceMaster UK brands: ServiceMaster Clean’s Residential and Commercial upholstery and carpet cleaning, Contract Services office cleaning and ServiceMaster Restore’s disaster restoration brand, with over 400 staff and a fleet of 70 vans, making them the largest ServiceMaster Clean franchise in the UK.

The Great British Franchisee Awards 2024

In achieving Great British Franchisee status, Jane and Andre join sixteen other franchisees from across the UK named this year’s cream of the crop of British franchising, providing exceptional contributions to the sector and delivering excellence in their business – including fellow ServiceMaster Brands UK franchisee Nicky Morris from Merry Maids Fylde, Blackpool and Preston.

They also join their ServiceMaster Clean franchisees, Siva Kugathas, CJ Micallef, and Chris Blewitt, who have achieved this status in previous years. This makes them the fourth consecutive franchisees to achieve this coveted status in as many years.

The awards, currently in their fourth year, celebrate business success and reflect winners’ achievements in stability, growth, staff retention, customer satisfaction, community involvement, inspired leadership and their involvement in their franchise network.

By winning, ServiceMaster Clean by Deeland is officially honoured as one of the best franchises in the UK in one of the industry’s most prestigious awards.

“The calibre of candidates was outstanding again this year. It is great that this exceptional group of franchisees are being recognised for going above and beyond “the norm”.  Their passion and commitment to their brand really shown through in their applications. They are true ambassadors for franchising.” says Suzanne Melville, Head of Marketing at whichfranchise.

What makes Deeland Great

The judges were impressed with the business’s long-term success, professionalism, and commitment to supporting their staff and local community.

They commented that Deeland “promotes the true essence of a great franchise model run by successful and hard-working franchisees.”

Guy Strang, ServiceMaster Clean Contract Services Brand Leader, added:

“Jane and Andre exemplify the values that make ServiceMaster Clean stand out. Through their leadership, they’ve built a thriving business dedicated to supporting both their employees and clients.”

“Their commitment to community involvement, innovative use of technology, and focus on staff development have made them true ambassadors of the ServiceMaster brand. Their passion and dedication are why they are worthy winners of this recognition.”

Commenting on their win, Jane and Andre said:

“We are thrilled to have won the Great British Franchisee Award for 2024. A massive well done to our team, without whom this would not have been possible. Thank you so much, whichfranchise, and huge congratulations to all the other winners – it’s great to be in such good company!”

Congratulations, all!

Need a new cleaner?

As the largest ServiceMaster Clean franchise in the UK, ServiceMaster by Deeland delivers excellence in every aspect of their business.

See how they can help you today by calling 0845 155 1026 for a free, no-obligation quotation.

Or, nationwide, find your nearest ServiceMaster Clean Contract Services business today to connect with your local cleaning experts.

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Get to know ServiceMaster Clean by Deeland

Meet ServiceMaster Clean by Deeland, finalists in this year’s BFA HSBC British Franchise Awards.

Three cheers for ServiceMaster Clean by Deeland!

The business, which provides expert contract cleaning services across various sectors in Newbury and the surrounding areas, has been shortlisted for the HSBC Best in Class: Multi-Unit Multi-Brand award at the BFA HSBC British Franchise Awards 2024.

Here’s everything you need to know about them.

Who are ServiceMaster Clean by Deeland?

Deeland Limited has been operating its ServiceMaster franchise for over 30 years.

Known today as ServiceMaster Clean by Deeland, its multi-brand cleaning divisions service six business sectors across four ServiceMaster UK brands:

  • Commercial Businesses
  • Schools & Colleges
  • Domestic Homes
  • Healthcare & Medical Centres
  • Housing Associations & Property Management
  • Fire & Flood Restoration

These are carried out across licences for various brands: ServiceMaster Clean’s Residential and Commercial upholstery and carpet cleaning, Contract Services office cleaning and ServiceMaster Restore’s disaster restoration brand.

ServiceMaster Clean by Deeland’s franchise area covers most of Southern England across 61 franchise licences. Their central management support office and warehouse is in Newbury, with other offices and premises in Bristol, Gloucester and Reading.

Deeland: A History

The business was started by Contract Services franchisee Nick Dee Shapland in 1991 as a sole trader in Newbury and Reading.

Nick Dee Shelpland with his first branded van in 1991

In 2021 it became an Employee Ownership Trust, whereby 80% of the company shares are held in trust on behalf of the employees.

This structurally ensures that their staff can contribute to ideas within the company and benefit from a shareholder distribution scheme.

Not only does this result in greater longevity and expertise amongst their team, but it also ensures that staff are actively invested in the success and growth of the business and go ‘above and beyond’ in providing excellent customer service with a real financial motivation to achieve growth.

The business achieved rapid growth over the first ten years through a large portfolio that, at the time, included a large cleaning contract with Vodafone, which operated from 37 buildings in Newbury.

This growth enabled Deeland Limited to expand its ServiceMaster Clean franchise operations, acquiring new ServiceMaster Brand Licenses and new territories, expanding to include licences such as Residential Services and Fire and Flood Restoration.

The business now serves multiple clients with over 400 staff and a fleet of 70 vans, making them the largest ServiceMaster Clean franchise in the UK.

Management Structure

They are overseen by a centralised Senior Management Team (SMT), which has been in place since 2021 to enable leadership to work on and not just in the business and implement proactive growth plans. The SMT comprises leaders Andre Gottemaker, Jane Paisley and Abbigale May, who collectively have over 54 years of experience within the business.

Left to right: Jane Paisley, Andre Gottemaker, Abbigale May

Leadership from the SMT drive their team to new heights through an excellent training and management structure that ensures their standards are impeccably maintained. This, in turn, means that they can deliver above and beyond the call of duty every time, allowing them significant year-on-year growth.

Culture and Performance

The company culture is based on the 3Ps: Principles, People & Performance.

Their Principles dictate the correct and ethical way in which they operate, they recognise their success depends on their People, so they are highly valued and trained, and they always strive for excellence in their Performance, with fully managed and audited services to help deliver this. 

This approach was originally part of ServiceMaster Ltd.’s franchisor philosophy on managing and operating a successful commercial business, demonstrating Deeland’s strong commitment to upholding the core values of the whole brand as part of its culture. 

To formalise their investment in their people, they have a Human Resources Department to allow a separate, centrally managed function to manage staff performance, well-being and recruitment.

The SMT has also introduced a Quality Assurance Management Program (QAMP) to focus on company performance.

QAMP ensures scheduled meetings are in place for the year with set agendas to examine and audit KPIs like service delivery, customer service and employee reviews.

This works alongside formalised training processes through a comprehensive induction and training matrix for all staff. This is started on day one of their employment to ensure that high standards are maintained, and contracts are delivered.

These are rigorously upheld in line with ISO, an investment that goes above and beyond the sector’s expectations and affords the business and brands a prestige and quality assurance that means Deeland can win larger and more reputable contracts.

It has the ISO 9001 and ISO 14001 Accreditation, is externally audited yearly by ISOQAR, and is also a BICSc Accredited Training Centre.

They have also formalised social values, responsibilities, and environmental policies as part of their commitment to their principles. These feed into their company culture as an EOT, demonstrating and living the company ethos.

Need a new cleaner?

As the largest ServiceMaster Clean franchise in the UK, ServiceMaster by Deeland delivers excellence in every aspect of their business.

See how they can help you today by calling 0845 155 1026 for a free, no-obligation quotation.

Or, nationwide, find your nearest ServiceMaster Clean Contract Services business today to connect with your local cleaning experts.